Mackenzie Smith Aldershot reviews

★★★★★ 5/5

Google

Tom and Paul from Mackenzie were incredible. From the first look at the house, to handing over the keys, we felt like they had our backs and looked out for our best interest. Me and my partner came looking at a house with the (wrong) idea of real estate agents being sly, pain to work with and difficult. The whole team at Mackenzie are anything but those. They are a team of fantastic individuals who have helped us, first time buyers, leap into the market. They were infromative at every stage, they were always helping as soon as it was needed and made us feel at ease with the whole process. Thanks to them, we now have a lovely first home together, and the process was simplified by this team. We already decided to return to these guys in the future, knowing how amazing of an experience we had with them and how hard working, helpful and friendly they are. Thank you all so much! Highly recommend :)

Alex · 11 October 2022

★★★★★ 5/5

Trustpilot

Brilliant service during a very stressful time

Andrew has been amazing. From first viewing to moving in. He kept us informed every step of the way.He is very polite and gave us a very professional service.I would have no hesitation in recommending Mackenzie Smith

Laura · 24 February 2022

★★★★★ 5/5

Trustpilot

Best Estate Agent in the Hook and surrounding area…

Simon and Kieran have been so fantastic throughout the sale of our house. The communication and expertise is excellent and the knowledge of the housing market locally makes them the best in the area. I would highly recommend Mackenzie Smith and Simon and Kieran, they are an asset to the company and by far the best local estate agent in hook. Communication and efficiency at its finest ensuring you get the best deal and advice for the right buyer! Thank you both for selling our house!

Sophie · 7 October 2022

★★★★★ 5/5

Trustpilot

Attentive, helpful and great to deal with!

Stephen was great during the process. Was very attentive to all queries and questions and helped us stay on top of the whole process with solicitors which can always be challenging! I would recommend Stephen and Mackenzie Smith 100%.

Stuart · 29 October 2021

★★★★★ 5/5

Trustpilot

Mackenzie Smith Farnborough

We would like to thank Stephen Down of Mackenzie Smith Farnborough, for his professional approach throughout the home buying process. He kept us constantly in the loop and we managed to move from offer to completion within an impressive 6 weeks thanks to their assistance. Would recommend them to anyone!

Victoria · 24 September 2017

★★★★★ 4/5

Trustpilot

Good communication

Paul was great at trying to keep momentum in what was hopefully a simple chain that ended up anything but. Sale was quick to get agreed and Paul made sure he kept everyone updated and keeping the chain together.

Simon · 28 October 2021

★★★★★ 1/5

Trustpilot

Absolutely atrocious service

Absolutely atrocious service, and follow up. Will complete this review when I have a complete list of the issues we faceAbsolutely awful experience with the theoretical 'service' provided, will add to this when I have the complete list of issues, as it's still ongoing.As it's now been nearly a month since I started this review, which seems a reasonable time for a resolution. So we chose this company to manage our house rental while we were relocated in the US. Unfortunately, we had to cut this short, and so served notice on July 8th, giving tenants a full two months to prepare the house to leave. We were back in the area before the handover, and highlighted to Mackenzie Smith the outside of the house was looking a little messy, and were they sure we would receive it back in the condition we provided it in, and assured it would be, although nothing seemed to change as we continued to pass the house. We also then needed some post as it held our daughters bus pass for her new school, so my wife drove 250 miles back to the area on a Saturday afternoon to collect said post from the local office, only to arrive and find the office had closed early, no matter the agent was doing a viewing, so she drove to that, to then be told by the house owner the viewing had been cancelled, so no post or bus pass. We raised it on the Monday as it was urgent, and was told by the main contact, whose office is approximately 5 miles from the house, he would post it to us.......Back to the house, so the week of the handover, the house still looks a mess, so I drive to the agent (the one who wanted to post things), and explained that the move had been quite challenging for the family, and all we wanted was to get back into 'our' house, feel at home, and be able to settle back into the area. I was assured he'd been there yesterday, and the tenant was making good, including the garden.So, the day to move back in comes. and the front of house still looks like it did a month prior, Wisteria so overgrown, you can't see the windows. The inside of the house had not been cleaned, (did I mention my wife was considered high risk during COVID), all the curtain poles had been removed, the fireplace stones had been removed, the garden had not been managed, the conservatory doors didn't work, and the best part an entire kids swing, which had been concreted into the garden, had been removed with nobody noticing.No matter, we've paid a management fee for nearly a year, so I'm sure the agent will step up......................of course no. We're then advised that we have to make a case to the TDS, for any costs to be deducted from the deposit, (we have it's more than 115% of said deposit), but can we get help with the work that needs to be done Mr Estate Agent, yes you can, but you do it at your risk until the claim has been assessed, OK Mr Agent, do you know any good plumbers, gardeners etc given you're handle properties 24/7/365, yes we do, here's a number.....This is the abbreviated version, I've skipped the amount of times emails and calls have been ignored, not escalated, or brushed off.We've also subsequently found out we have water damage, where a tap was replaced by the agent, which they sent me the bill for, and has since leaked, the answer from the estate agent on this, well the invoice did say it was rusty..........When asked to provide examples of visits to the house, in the space of 11 months, two occured, one in April, one in June, neither noticed every curtain pole had gone missing, or an entire child's swing had disappeared from the garden.So, I hope this review is of use to anyone looking to rent there property. To Vicky whe replied within two days of this, well it's not a month, and little to nothing has been done by your lettings team

John · 5 October 2022

★★★★★ 5/5

Trustpilot

The only estate agent in Hook

From the start to finish Simon and his team have been professional, understanding, helpful and above all Simon lives in Hook and knows this area and his knowledge is second to none.If you plan to buy or sell I would definitely recommend Mackenzie Smith

David · 28 September 2020

★★★★★ 5/5

Trustpilot

James and the team provided us with…

James and the team provided us with exceptional support in getting our purchase completed in just nine weeks to allow us to move into our new home in time for Christmas and with our newborn. It would not have been possible without them.

Mr · 23 December 2020

★★★★★ 5/5

Trustpilot

Nothing was too much trouble

I felt as if I was appreciated as a valued client and nothing was too much trouble.I am recovering from major surgery and James Harris took great care that I was treated with care and consideration resulting in a successful sale and minimum stress. This was also due to having an accurate and realistic valuation and help from all the Fleet team at every stage.

Miss · 15 December 2023

★★★★★ 5/5

Trustpilot

Kieran was probably the best estate…

Kieran was probably the best estate agent we've dealt with over the years. He was proactive in getting the deal through and constantly ringing up and and down the chain. He also helped us acheive a good price for the property. Def recommend him.

Pete · 11 August 2020

★★★★★ 5/5

Trustpilot

Excellent Service

Dealing with Jayne has been a pleasure. As a first time landlord i have found Jayne to be extremely helpful, friendly, and professional in handling the process of letting my flat. I would highly recommended Jayne and Mackenzie Smith to others wanting to let their property in the local area.

James · 2 December 2016

★★★★★ 5/5

Trustpilot

Northgate

Simon and Keiran went beyond their responsibilities to ensure a smooth seamless process against some tight deadlines.

Isabel · 8 December 2023

★★★★★ 5/5

Trustpilot

We purchased our house through Mackenzie Smith Farnborough

We purchased our house through Mackenzie Smith. We have been extremely pleased with how pro-active and helpful Stephen Down has been. He kept us informed all through the process and dealt very efficiently with problems as they arose.We would definitely recommend Mackenzie Smith and Stephen Down.

Mr · 11 November 2019

★★★★★ 5/5

Trustpilot

Darren & Jason, Ash Vale branch

Darren, Jason and the team at Mackenzie Smith in Ash Vale offered a great service whilst we purchased our new property. Jason negotiated a great price for our dream home. Darren, despite being under pressure to close the sale during the difficult times, remained calm and professional from start to finish! We can't thank you all enough. It was a long journey for us and we are extremely grateful for your support! Tahli & Koo

Tahli · 13 October 2020

★★★★★ 5/5

Trustpilot

Great Estate Agent

Mackenzie Smith have been professional & helpful at all times. They kept me updated at all times & were very supporting. Thank you to Simon & Kris (Hook Agents) for putting up with me! Whenever the time comes to sell my property I will certainly be using Mackenzie Smith.

Mrs · 4 October 2017

★★★★★ 5/5

Trustpilot

Excellent support from Mackenzie Smith…

Excellent support from Mackenzie Smith Estate Agents, for the prompt sale of our property. Without their support, and we mean Charlie-Ann for us, who was responsible to act as our agent and progress chaser for the chain through to successful completion in 3 months start to finish, I am sure we would still be in our old house waiting to complete. Excellent service, professional, accurate valuation, finding our buyer, providing calming and great advice when things were stressful, what more can we ask for?

Mrs · 22 August 2022

★★★★★ 5/5

Trustpilot

Excellent estate agency

Nick was excellent throughout with great communication and really worked hard on our behalf to secure the property

Steven · 31 October 2023

★★★★★ 5/5

Trustpilot

Plot 4 Malthouse Mews

Lloyd Clarke and his colleagues have been excellent since we walked into the office. We have been warmly welcomed looked after and kept fully informed of all we needed to know to make the purchase of our new home.Lloyd has kept in touch with our progress and promoted our interests with all concerned in what turned out to be a very complex chain purchase..Now we have moved in he is still checking that we are happy and being looked after.Excellent in every respect..

Mr · 11 August 2022

★★★★★ 5/5

Trustpilot

Best Estate Agency service in my 15 years of renting

Michael and the team at Mackenzie Smith provide a fresh breath of air to the estate agency business, providing excellent and dependable service which seems to value the tenants as much as the landlords. They will definitely be my first port of call for all future Estate Agent needs!

Jonathan · 6 March 2017

★★★★★ 5/5

Trustpilot

The team at Mackenzie Smith Fleet have been 10/10

The team at Mackenzie Smith Fleet have been amazing. From my first viewing to my final week of completion they have worked closely with me to make the process as hassle free as possible. I would like the thank Justin, James & Luke for their hard work!

Laura · 19 December 2018

★★★★★ 4/5

Trustpilot

Professional service

Professional service, received regular updates from Adam on progress of sale.

Peter · 21 August 2026

★★★★★ 5/5

Trustpilot

Professional and impressive service

We were very pleased with the service provided by the team at Mackenzie Smith Yateley Estate Agents for the sale of our house. We found the sales process to be very professional and would highly recommend them. Our sale was managed by Paul Phelan and we were particularly impressed with the communication and updates on how the sale process was going by Paul, this was particularly important to us as we were selling our property whilst residing overseas.Thank you all,Richard and Sue

Richard · 31 July 2022

★★★★★ 5/5

Trustpilot

AMAZING Service

I am a first time renter and MacKenzie Smith made it so simple and easy and talked me through the whole process. The Fleet Branch made themselves available to me whenever I had a question or query so I would definately reccommend them to anyone.

Shannon · 27 October 2019