Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHook branch
Kieran and his team were brilliant and helped me to get a house of my dreams. Very professional and kept me informed throughout, also helped me deal with challenging situations. Highly recommend using them!
Irma · 23 August 2023
Agent replied · 29 October 2023
Dear Irma,Thank you for your positive comments. I am genuinely pleased for you! Whilst this transaction brought about some very challenging situations, I was determined to get you to the point of exchange of contracts. I am so glad that I was able to help bring your purchase to a successful conclusion. Kind regards,Kieran EganSenior Client Manager - Hook
★★★★★ 5/5
TrustpilotPaul and his team are brilliant
Paul and his team are brilliant. For our house sale they were all truely awesome, as we live a distance away (it was previously rented) from the house we were selling nothing was to much. Checking on the house. Always available to answer any questions or recommendations I needed. I would recommend them to anyone looking to buy or sell a house.
TaraDrury · 30 August 2017
Agent replied · 29 October 2023
Dear Tara and Phil,I am very grateful for your excellent review. We pride ourselves on excellent customer service and always work in the best interest of our vendors. Selling rented properties such as yours does require a high level of skill and expertise to not only to market and find a buyer, but also navigate the sale through to a successful completion.I am glad you felt confident in us as an agent to instruct the sale.All the best for the future, it has been a pleasure working with you.Kind regards,Paul JohnstonBranch Manager
★★★★★ 5/5
TrustpilotJames has been excellent during our…
James has been excellent during our move. Always calls to check how things are going from our end and also calls back when he says. He made the whole process less stressful. It was much appreciated.
Mr · 21 June 2023
Agent replied · 29 October 2023
Thank you so much for your kind feedback and I am delighted I was able to make what can be a challenging process less stressful for you.It was lovely to meet you both, and Rosie and Cody of course, I know you are going to be so happy in your new home.Best wishesJames HarrisFleet Branch Manager
★★★★★ 5/5
TrustpilotExcellent service from start to finish
As first time buyers, our experience with Tom Knight was excellent right the way through the process from him contacting us to say he had a house we might like to us purchasing that very same house. Would highly recommend him and Mckenzie Smith and wouldn’t hesitate to use both again in the future.
Mr · 5 March 2021
Agent replied · 29 October 2023
Thanks for the review. The house is great and I wish you a happy time in it.I'm glad you felt you felt you had good customer service, it's something we pride ourselves on.Best wishes,Tom KnightAldershot Branch Manager
★★★★★ 5/5
TrustpilotNick Kirby has been absolutely…
Nick Kirby has been absolutely fantastic to deal with! My brother and I were selling my late father's beloved house and Nick took it on after previous sales had fallen through with other agents. He was positive from the start that he could sell this for me and my brother and he did quickly!It has been a long and very stressful road but Nick has been great, he has remained positive and always at the end of a phone when I have had meltdowns throughout the process which were quite frequent! Nick is also marketing my own house for me and has also had a very good result with that. I would recommend Nick to anyone who is looking to put their house on the market, you wont regret it!Tricia Woods
Patricia · 23 March 2022
★★★★★ 5/5
TrustpilotAndy made loads of effort to get us…
Andy made loads of effort to get us into tenancy ahead of time. Can’t fault the service at all. Excellent.
James · 12 June 2024
Agent replied · 24 August 2024
Hi James,I am so happy for you both that we could enable you to move in and quickly. Thank you for your appreciation of all the work we did to achieve the one-week turn around.I wish you all the best in your new home and I hope you enjoy living in the village.Kind regards, Andrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotPleased with the service
Pleased with the service, but I think the quality of the brochure on the property could do with much improvement. Better quality printing paper would help.I would rate Mackenzie, especially Simon 10 out of 10.I have had dealings with Carsons in Hook as well and was appalled at what they tried to do to me and would never recommend them.
Gary · 5 December 2018
Agent replied · 29 October 2023
Dear Gary,Thank you for your positive review of our service, it’s greatly appreciated. I also value your thoughts regarding our brochure, which I will gladly pass on to our marketing team as we are continually looking for ways to improve what we do. Thank you again for choosing to sell your property though us and do pop in to the office if you are ever passing.Simon Dredge Hook Branch Manager
★★★★★ 5/5
TrustpilotGreat customer service
Simon and Kieran were very friendly, polite, open and honest about the houses I viewed. They kept me informed of progress in both the selling and purchasing processes. Great customer services and always available if I had any queries. Would highly recommend.
JP · 29 November 2022
Agent replied · 29 October 2023
Thank you for posting your review. Kieran and I were delighted to act for you as a returning client. Whilst your sale certainly provided its challenges, I’m pleased that we were able to assist in dealing with them and also found you a property to buy. We looking forward to seeing you when you’re next passing the office.All the very best.Simon DredgeHook Branch Manager
★★★★★ 5/5
TrustpilotDelighted!
Mike was extremely helpful, and kept me updated at all times in the rental process and went over and above to ensure I secured the property I wanted. Extremely happy with the service from start to finish, a very professional yet personable service throughout. I’m delighted to have chosen this property with Mackenzie Smith.
Miss · 4 February 2021
Agent replied · 29 October 2023
Thank you so much for your kind words, they are very much appreciated. In our job it is all about getting the right tenant for a property and I think you are perfect for your new home. I really hope you enjoy your time at the property. Kind regards, Michael ClarkeLettings Director
★★★★★ 5/5
TrustpilotGreat service
We had our offer accepted and the whole process was great - Both Dan and Paul were good at keeping in contact and letting us know what was going on.
Charlotte · 10 November 2023
Agent replied · 25 November 2023
Hi Charlotte,Thank you for your kind review. It was a pleasure to have Sean and yourself moved so quickly. I look forward to seeing you on completion day!Kind Regards,Paul PhelanYateley Branch Manager
★★★★★ 5/5
TrustpilotFriendly and Professional from start to finish...
Stephen Down and Steve Panther were friendly and professional from start to finish. Nothing was too much trouble, even my constant questions! Always kept us updated and informed of any progress, even if there was nothing to update. Would recommend them to anyone buying or selling, Mackenzie Smith made the experience of buying our first home even more enjoyable. Thank you
Miss · 2 November 2017
Agent replied · 29 October 2023
Dear Kath and Charlotte,Thank you so much for the kind review, we really do appreciate it.It was an absolute pleasure dealing with you and we wish you every success in your new house. Kind regards,Steve PantherBranch Manager
★★★★★ 5/5
TrustpilotA very long and Drawn out move
Our move was very long and drawn out due to circumstances beyond our control, but they were always very patient, never putting undue presssure on us and very supportive. When exchange finally happened it was a very quick turnaround and Justin was brilliant in helping us find a removal company at very short notice. Would highly recommend them
Mrs · 22 September 2019
Agent replied · 29 October 2023
Jan, I was so pleased to get your mum moved in and really appreciate your kind words. As I said, if you need me for anything else please feel free to pop in and see me.Justin SmithAssistant Branch Manager - Fleet
★★★★★ 5/5
TrustpilotOutstanding service
An honest valuation from Paul in the Aldershot team, followed by an outstanding service from Toni Scriven - professional, calm, helpful and she always kept me informed about every twist and turn relating to the house sale. The fact that they managed to get me an asking price sale in a very difficult market, despite losing a buyer along the way, says it all. House selling is always stressful, but this team made it as stress free as possible.
Heather · 8 October 2023
Agent replied · 29 October 2023
Dear Heather,Thank you so much for taking the time to write us a review. It is greatly appreciated!We hope that we exceeded your expectations surrounding the sale of your property. It was a pleasure to have worked with you. We wish you the very best in your new home!Kind regards,Toni ScrivenSales Negotiator - Aldershot
★★★★★ 5/5
TrustpilotExceptional service from all the team…
Exceptional service from all the team at the Camberley branch of Mackenzie Smith. From the first consultation with Paul to the final exchange with Steve, the process was handled with professionalism and genuine commitment to our needs. We were kept informed throughout the entire process which resulted in a successful transaction. I would definitely recommend anyone thinking of selling or buying in the local area to contact Mackenzie Smith.
Sally · 8 May 2024
Agent replied · 24 August 2024
Thank you for your very kind words.I know I speak for us all when I say, as a team, we are absolutely delighted that we have enabled you and your family, to achieve your dream move.Best wishes for the future.Steve TetlowManaging Director
★★★★★ 5/5
TrustpilotSimon Dredge at the Hook branch helped…
Simon Dredge at the Hook branch helped us deal with a tricky and protracted sale with excellent communication and information. He helped us from start to finish with a professional approach and a calming, positive manner when things went off course. We would recommend Simon to anyone wanting to sell their property - he is an absolute star. Thank You
Ms · 22 March 2018
Agent replied · 29 October 2023
Dear Sara,Thank you for your positive comments. I am genuinely pleased for you and glad that I was able to bring your sale to a successful conclusion. Whilst your transaction brought about some very unexpected challenges, I was determined to get you to the point of exchange of contracts. I wish you all the best, if you are ever passing, do pop into the office to say ‘hello’.Simon Dredge Hook Branch Manager
★★★★★ 5/5
TrustpilotMark and Lloyd were very good and made…
Mark and Lloyd were very good and made selling the house very very easy. Didn’t have any trouble at all and wasn’t stressful at all! They also showed the most enthusiasm when we were considering agents which also translated into the sale process as well. Great team and thanks again!
Mr · 23 September 2021
Agent replied · 29 October 2023
Dear Mr Fleming,Thank you for your recent Trustpilot review of the service you received from the Mackenzie Smith, Hartley Wintney office. It was a pleasure dealing with you, and Lloyd and I wish you well in your new adventure.Kind regards,Mark WilsonSenior Client Manager - Hartley Wintney
★★★★★ 5/5
TrustpilotExcellent end to end service, and not even my direct Agent!
We purchased a house through Mackenzie Smith and were more than thrilled with the level of support, guidance, understanding and general professionalism they offered. I can't thank Pedro Barros enough for all the support and patience he gave us through this otherwise stressful process. Due to Pedro alone, we will be recommending and using Mackenzie Smith from now on. Thank you!
Arun · 19 December 2016
Agent replied · 29 October 2023
Firstly, may I wish you every happiness in your new home. It was my absolute pleasure to work with you in achieving the end goal.I like to treat both clients and buyers with equally high standards of service, so your acknowledgement and kind words mean a lot to me.Thank you for taking the time to review our service. I look forward to being your agent on your next selling and buying journey. Pedro BarrosSenior Client Manager
★★★★★ 5/5
TrustpilotReliable all the way
The latest tenancy proved rather challenging for various reasons. Andrew Travers and the Fleet team have been excellent supporting me all the way and it felt amazing that they never let me down, despite numerous obstacles. Communication has been great, efforts and actions, outstanding. More importantly, you can see how much they care for their tenants and landlords whilst remaining impartial and neutral. I would definitely recommend them.
Catherine · 22 May 2024
Agent replied · 24 August 2024
Hi Catherine,I have worked with you for over 10 years now and it is still so nice to hear you are happy with the service you receive.Thank you for all your help in getting the property ready for such a quick turnaround. I much appreciate the trust you place in me and how you always take my advice when it's needed.Kind regards,Andrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotHouse Sale
We have just sold our house in Hook using the Mackenzie Smith Branch led by Mark Wilson.
Chris · 6 February 2026
Agent replied · 29 October 2023
Dear Chris,
Thank you for taking the time to write this fantastic review about our service. I'm really happy that you felt the exchange went through so smoothly.
It was an absolute pleasure dealing with you and I wish you all the best for the future.
Kind regards,
Mark Wilson
Assistant Branch Manager - Hook
★★★★★ 5/5
TrustpilotI am delighted with Mackenzie Smith's …
I am delighted with Mackenzie Smith's professional service regarding the sale of our property. Justin's continuous support and regular communication were very much appreciated during the progression of our sale, especially towards the end when the chain was approaching exchange. We would certainly recommend Justin and his team to anyone looking to buy or sell a property in the area.
Natasha · 19 December 2017
Agent replied · 29 October 2023
Natasha,I am so glad that we were able to get this sale over the line for you and your family. Have a great Christmas and New Year and I will catch up with you on the 5th January.Best regards,Justin SmithSenior Client Manager
★★★★★ 5/5
TrustpilotMackenzie Smith have been fantastic…
Mackenzie Smith have been fantastic throughout the purchase of our property. Steve has always responded quickly to emails and relayed our queries to the seller on the same day. Steve kept everyone in the chain up-to-date throughout the process, and we thank the team for all their hard work. Highly recommended.
Mr · 30 June 2021
Agent replied · 29 October 2023
Thank you Dominic for your comments and thank you too for your understanding in this transaction with the “shifting” goal posts. I wish you both all the best.Steve PantherFarnborough Branch Manager
★★★★★ 5/5
Trustpilot100 % pleased
We are currently waiting to move into our new home that we are renting through Mackenzie Smith. From booking our first viewing to see the property to going to sign contracts, Michael from the Fleet branch was a complete star, answering all our questions and guiding us through the whole process. We thank you Michael. Mackenzie Smith
Mrs · 9 October 2019
Agent replied · 29 October 2023
Dear Mrs Gowar,Thank you for taking the time to write your review, it is very much appreciated.Not long now and you will be moving in to your new home and I think you will thoroughly enjoy living there.Kind regards,Michael ClarkeLettings Director
★★★★★ 5/5
TrustpilotVery long house sale through no fault…
Very long house sale through no fault of MacKenzie, they stayed open and transparent with us throughout the process, were always on time for viewings and were generally very helpful throughout the whole journey. Special mention to Stephen Down, who's tenacity to help the exchange of contracts was invaluable.
A · 26 October 2021
Agent replied · 29 October 2023
Thank you for your comments, I'm glad we could get you moved finally.Best wishes,Stephen DownAssistant Branch Manager - Farnborough
★★★★★ 5/5
TrustpilotExcellent first time buying experience!
We bought our first home with Mackenzie Smith Yateley in November 2019. Paul Phelan and his team were fantastic throughout, often helping to speed up the process when our solicitors were dragging their heels! He kept us continually updated and in the loop. We couldn't have asked for a better first time buying experience. Thank you!
Ben · 23 January 2020
Agent replied · 29 October 2023
Dear Joely & BenIt was a real pleasure to help you and I’m pleased I could assist with your first house purchase.Buying your first house can be tricky and I’m always happy to answer any questions that helpRegardsPaulPaul PhelanSenior Client Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
