Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSuperb team
From the moment Paul and Dan took my father’s property on their books, I felt comforted that every bit of advice I was being given was honest and truthful. Dan saw me through some pretty stressful times with his very professional and caring attitude! I highly recommend them and will be seeking them out when I come to sell my own property! Keep up the good work and thanks a million. Allyson Richards
ALLY · 5 June 2024
Agent replied · 24 August 2024
Hi,Thank you for your kind words, Allyson. It has been a pleasure assisting you throughout the transaction. I wish you all the best for the future.Kind regards,Dan FranklinAssistant Branch Manager - Yateley
★★★★★ 5/5
TrustpilotTracy cook
Tracy cook in the fleet Branch has been amazing from the minute I messaged her saying we were interested in a place and she just made me easy and also anything that needed doing she would ring us straight away . Absolutely outstanding , move with no stress
Ruvimbo · 6 October 2022
Agent replied · 29 October 2023
Thank you for taking the time to leave a review, and for your kind words. I am pleased that you are happy and that your move went smoothly and I wish you all the best in your new home.Kind regards,Tracy CookLettings Manager (MARLA)
★★★★★ 5/5
TrustpilotMackenzie Smith Estate agents were…
Mackenzie Smith Estate agents were professional all the way ! Very thorough and communication was excellent!!Nick Kirby started the process took fantastic pictures to advertise and chased things along all through the chain !A five star service and highly recommended!Thank you Nick for all you have done for usI recommend anyone to use Mckenzie’s!
Ann · 26 December 2021
Agent replied · 29 October 2023
Hello Ann,Many thanks for your very kind review, and congratulations on getting to exchange. I am really pleased we managed to achieve your price for you, and encourage the communication between solicitors below you to improve to get the chain exchanged ahead of the Christmas break. If you need anything from me between now and completion, please do not hesitate to contact me.All the best, Nick KirbySenior Client Manager - Ash Vale
★★★★★ 5/5
TrustpilotMark Wilson - outstanding service, friendly and honest
Mark Wilson from the Hartley Wintney branch was the estate agent on a house I recently purchased. As a first-time buyer Mark provided me with realistic and helpful advice throughout the buying process.Even though I was not the client and was on the buy-side, Mark still provided me with outstanding service. Mark was always available for an honest and friendly conversation.
Gina · 16 June 2020
Agent replied · 29 October 2023
Dear Gina, Thank you for your recent review, it was a pleasure dealing with you and your parents. I hope that things are progressing well with the house, and I very much look forward to seeing the finished product. Kind regards, Mark WilsonSenior Client Manager - Hartley Wintney
★★★★★ 5/5
TrustpilotWOW!
WOW!! WHAT A TEAM! They moved me!!!Well what can I say!! Without the fantastic team in Ash Vale, especially the branch manager John Munday, I have no doubt my sale and purchase would not have happened! All other agents useless! John and team took the bull by the horns and proactively made this happen with constant communication, those lacking for the other agents!! Forget the hype , boards and bull given by other agents!!! These people perform! Simple! They just don’t shout about it enough! Feel free to use this as a testimonial anywhere! AWESOME! Thanks guys. Mandy ( in sunny Hayling Island) Feb 2018Couldn’t change date
Mandy · 26 September 2022
★★★★★ 5/5
TrustpilotHelpful and professional. Would recommend
Sold my house with MacKenzie Smith. From the appraisal to completion, I found everyone to be friendly and supportive. I appreciated that at appraisal, Stephen Down was not pushy, removed his shoes on coming into my house and explained the process in simple terms. He kept me informed throughout the whole process and was always happy to answer any questions. Would highly recommend.
Sarah · 2 August 2019
Agent replied · 29 October 2023
Thank you for your kind review, I’m over the moon that we got you moved. Kind regards,Stephen DownSenior Client Manager - Farnborough
★★★★★ 5/5
TrustpilotKatherine Gray
Katherine has provided us with a highly skilled and professional service over a number of years. She is very knowledgeable and has a cheerful and optimistic outlook. Katherine is very approachable and has always kept us informed of progress with regular updates.We have no hesitation in recommending Katherine at the Fleet office of Mackenzie Smith.
Mr · 5 October 2021
Agent replied · 29 October 2023
Thank you for your very kind review. It has been an absolute pleasure to work with you over recent years and I am delighted that we managed to achieve a successful result for you. As said, I will be here throughout the build program of the site and always happy to receive a call from you on a Friday, or indeed any other day of the week! With kind regard as always, Katherine Gray Land Director
★★★★★ 5/5
TrustpilotFrom initial enquiry to view a property…
From initial enquiry to view a property for sale through to completion of our first time purchase, Mackenzie Smith and particularly Stephen Down have been instrumental in the smooth process that we have experienced. Stephen always answered our questions in a very timely manner and was full of advice for us novices in the house buying world! Hugely grateful and would highly recommend. Thank you!
Mr · 27 April 2018
Agent replied · 29 October 2023
Dear Mr & Mrs Shaw,It was a pleasure assisting you with the move in Sunnybank Road, I hope you will be very happy for years to come. Thank you for your kind words. Stephen DownSenior Client Manager - Farnborough
★★★★★ 5/5
TrustpilotBest Estate Agents in Hook
Simon was the glue that held our house purchase together. When the chain became fragile, he communicated with everyone to ensure that solutions were found so that the chain didn't collapse. We would definitely recommend Mackenzie Smith. Simon and Kieran are the best estate agents in Hook.
Linbob · 23 October 2022
Agent replied · 29 October 2023
Thank you for such a kind review. I’m extremely pleased that after all the challenges that the chain presented, I was able to overcome each one enabling your transaction to succeed. Thank you once again and I hope to see you in the village very soon.All the very best,Simon DredgeBranch Manager
★★★★★ 5/5
TrustpilotGreat service all round from the Fleet…
Justin was great from start to finish, as was the whole team in Fleet. My wife and I bought and Sold through Justin and the team in the summer, exactly the person we needed in an already stressful time. Was helpful throughout and a great communicator. Would not hesitate to use him or Mackenzie Smiths services again. Highly recommend to both buyers and sellers.
James · 4 December 2018
Agent replied · 29 October 2023
Thanks James!It was great to help you and your family.Have a great Christmas and new year. I will pop over at some point to see what you have done with the place.Best regards,Justin SmithSenior Client Manager - Fleet
★★★★★ 5/5
TrustpilotExcellent Estate Agents
I would highly recommend using Mackenzie Smith Estate Agents for selling your house in Hartley Wintney. Paul and Louise were truly professional from start to finish. Their professional approach stands out far more than other agents in the village. We would like to thank them for making a stressful sale easier by their calm and friendly way that they deal with every situation that came up.
Mr · 15 December 2016
Agent replied · 29 October 2023
Thank you Ian and Sam,Really pleased we were able to get your property sold and on the move. Thank you for putting your faith and trust in us, as it has been an absolute pleasure.It is a shame to see you leave the village after all this time, but I am sure you will be most welcome in your new life on the Emerald Isle.Hartley Wintney’s loss, is Ireland's gain.All the best,Paul and Louise.
★★★★★ 5/5
TrustpilotAmazing service from Paul and the team!
We’re going through the process of purchasing a house through McKenzie Smith and I would hands down recommend Paul to anybody. An absolute pleasure to deal with and very personable making what can be a stressful experience much easier! Very informative and responsive. Thank you to Paul and the team!
Rebecca · 9 June 2022
Agent replied · 29 October 2023
My pleasure Beki, I hope you really enjoy your new family home.Paul PhelanYateley Branch Manager
★★★★★ 4/5
TrustpilotThanks to Andy Moran for keeping on top…
Thanks to Andy Moran for keeping on top of all parties to ensure my purchase ran smoothly. Andy called me a couple of days after I moved in to see if I had settled in okay , which was a nice gesture and also called the previous owners for me to ask them a question after I had moved in Thank you again
Sally · 19 March 2019
Agent replied · 29 October 2023
Thank you for your review, it is very much appreciated. It was a pleasure dealing with you and I am so pleased you are so happy with your new home!Kind regards,Andy MoranSenior Client Manager - Fleet
★★★★★ 5/5
TrustpilotAndy navigated and support us through…
Andy navigated and support us through the end-to-end journey of finding, securing and completing on a property that was perfect. He understood our needs and wishes and professionally shaped our new home. I throughly recommend Mackenzie Smith as an organisation and the dedicated support from Andy. The journey was seamless, if there were any bumps in the road or stressful obstacles we didn’t see or hear of them. Thanks team Mackenzie Smith 👍
Megan · 10 May 2024
Agent replied · 24 August 2024
Hello Megan,Thank you for taking the time to write this lovely review. I am glad you found the journey was seamless. We really did enjoy a quick turnaround, from the off-the-cuff viewing just two weeks ago, to the move this week. Helping you and your family secure a property was my pleasure. I wish you all the best in your new home and hope you enjoy living in the village.Kind regards, Andrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotRental Recognition
Andy was great throughout the rental process form the initial valuations through to completion. He explained everything well and was on hand to help with every question!
Mr · 1 April 2024
Agent replied · 24 August 2024
Hi Matthew,It’s been a pleasure to be assist you with securing tenants for your property. Thank you for giving us at Mackenzie Smith the opportunity.I wish you all the best for your move to London.Kind regards,Andrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotBrilliant
We would highly recommend! We dealt with Gavin Fouracre on the purchase of our new home in Yateley and he was nothing but helpful, friendly and most importantly, honest! We have dealt with a lot of agents in our time and haven’t had an experience as good as with MacKenzie Smith. We will certainly be using them for any future property endeavours!
Mrs · 30 August 2019
Agent replied · 29 October 2023
Dear Mr & Mrs Pullinger, Thank you so much for posting your review. I have to say that you - and the seller - made the transaction a pleasure to deal with and I wish you both many happy years in your new home.Gavin FouracreYateley Branch Manager
★★★★★ 5/5
TrustpilotVery accommodating and approachable
The team at Farnborough were very accommodating and approachable throughout the sale process, I could not have asked for more. Despite what seemed a very long process with endless complications from buyers I could always count on them to be on the end of the phone or email whenever I needed an answer and ease my worries. Thank you to Gavin and all the team.
Miss · 2 June 2017
Agent replied · 29 October 2023
Dear Miss Darby,I hope you are enjoying your new home.Receiving reviews of this nature is always the highlight of my day and I thank you for taking the time to do so. I pride myself on my customer service and will always work in the best interest of my vendors at all times. Not every sale always goes exactly as expected, but to hear that we have helped make the process less stressful is fantastic.All the best for the future and with the renovation work, it has been a pleasure working with you.Kind regards,Gavin FrySenior Client Manager
★★★★★ 5/5
TrustpilotFirst time renting - in lockdown
Despite being in lockdown it was essential for us to move in this unprecedented time and Tracy made this possible. From the start right through to the end she was friendly and so helpful which was perfect as it was also our first time renting. The process was quick and easy and we would recommend Mackenzie Smith and especially Tracy!
Jaime · 20 May 2020
Agent replied · 29 October 2023
Dear Jaime & Katie,Thank you for your lovely review, it was a pleasure to assist you through this difficult time and I hope that you are both now settled and comfortable in your new home. Kind regards, Tracy CookLettings Manager (MARLA)
★★★★★ 5/5
TrustpilotSimon and all his team at Mackenzie…
Simon and all his team at Mackenzie Smith in Hook have been utterly brilliant. Professional, helpful, supportive and always available. We sold and brought through them as part of a complicated chain. I can thoroughly recommend them to buy or sell through. When we one day move again, it will be Simon and his team at Mackenzie Smith who we will instruct.
Rebecca · 10 August 2019
Agent replied · 29 October 2023
Dear Rebecca, Thank you for taking the time to post your fantastic review. I am so pleased that I was able to assist you and your family in selling and buying your home. If I can ever be of further assistance, you know where to find me, but in the meantime I look forward to seeing your property once you have finished your proposed building works!Best wishes,Simon DredgeHook Branch Manager
★★★★★ 5/5
TrustpilotExcellent
I recently sold my house through Mackenzie Smith and the service I received was excellent. Stephen Down was incredibly helpful and made sure the sale of my house went smoothly, he kept me informed along the way, answered any questions I had quickly and was very knowledgeable, giving me great guidance throughout the whole process which I am very grateful for.
Vicki · 17 December 2019
Agent replied · 29 October 2023
Thank you for your kind words Vicki. I really appreciate you taking time out of your day to do so.All the best with your new home.Kind regards,Stephen DownSenior Client Manager - Farnborough
★★★★★ 5/5
TrustpilotDan has been outstanding throughout the buying process
Dan has been outstanding throughout the buying process and every step of the way he's looked after me in a calm, caring and professional way.Not only that, Dan is very responsive, helpful, efficient and knowledgeable and he works hard to ensure everything is as easy as possible for his clients.I absolutely and unreservedly recommend working with him.
Louise · 18 February 2021
Agent replied · 29 October 2023
Hi Louise,Thank you very much for your kind words. It has been a pleasure assisting you and I wish you the best in your new home. Kind regards, Dan FranklinSenior Client Manager - Fleet
★★★★★ 5/5
GoogleWhat a great experience we had dealing with
Dilan from Mackenzie smith. Straight to the point and very honest. Cannot recommend them enough! Was an absolute pleasure to work with and when it comes to selling they will be my first call! Thanks again
Oscar · 26 June 2025
Agent replied · 26 March 2026
Thank you Oscar for your kind words. We are so pleased to have helped you buy your first home, I look forward to seeing what you do to the property and working with you in the future.
Kind Regards,
Dillan Barnard
Sales Negotiator
★★★★★ 5/5
TrustpilotWe are so happy we chose Mackenzie…
We are so happy we chose Mackenzie smith to sell our house , outstanding service , James Harris kept us up to date throughout the sale , nothing was ever too much , very helpful , very friendly, Luke , also did a great job , with my many questions , would definitely recommend this company , 100 per cent ...
Mr · 26 November 2019
Agent replied · 29 October 2023
Thank you so much for your kind and detailed feedback. I personally felt the whole process went really well and I have to say it was a pleasure to act for you both.Please do let me know when you are ready to move again!Best wishes,James HarrisFleet Branch Manager
★★★★★ 5/5
TrustpilotVery good estate agents
Very good estate agents, quick and clear communication through the whole buying process
Mr · 10 April 2026
Agent replied · 8 June 2026
Thank you for leaving me such great feedback, Ryan. It was a pleasure dealing with you both. Feel free to get in touch if you need any assistance in the future.
I wish you all the best in your new home.
Kind regards,
Justin Smith
Assistant Branch Manager - Farnborough
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.