Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJames and his team were professional…
James and his team were professional and went the extra mile for us. They were honest and committed to our sale. Sometimes we all laughed and sometimes we didn’t 😀 and we got through to exchange in a relatively short time!
Sue · 3 August 2023
Agent replied · 29 October 2023
Such a lovely review, thank you so much.Whilst we had a few challenges along the way, as you say, we never gave up and it was great that we still all had a few laughs.May I wish you all the happiness in your new home in such a beautiful part of the country.Best wishes,James HarrisFleet Branch Manager
★★★★★ 5/5
TrustpilotFirst Class Service from Mackenzie Smith
Mackenzie Smith have provided a first class service during our period of looking for and finding a property in Hook. They informed us immediately if anything new had come on to the market and fitted in with our requirements regarding viewing properties. They kept us informed of progress with the Vendor and both sets of Solicitors with our recent purchase. Thank you Kevin for your invaluable assistance.
Margeret · 27 October 2018
Agent replied · 29 October 2023
Thank you for your kind words, it was a pleasure dealing with you. I wish you many happy years in your new home. Kevin HarfordSenior Client Manager - Hook
★★★★★ 5/5
TrustpilotAs always Michael Clarke and his team …
As always Michael Clarke and his team in Fleet were brilliant.Michael has acted as an agent for me for about 11 years and I have followed him wherever he goes because he is brilliant at his job and has always found me perfect tenants. He always goes that extra mile and is always there to help. I wouldn't trust my properties to anyone else. Thank you again Michael
Tracy · 10 August 2017
Agent replied · 29 October 2023
Dear Tracy,Thank you for your kind words.It is always a pleasure to deal with you, and your properties, and looking forward to many more years of doing so.Kind regards,Michael Clarke Lettings Director
★★★★★ 5/5
TrustpilotAndy Travers was amazing!
Andy was amazing, he was so friendly and helpful with everything! He was really patient with me and my partner as it was our first time moving into a flat and we had many questions which he took the time to answer and reassure us :)
Robyn · 21 February 2023
Agent replied · 29 October 2023
Hello Robyn,Thank you very much for taking the time to write a review. It was my pleasure to be able to help you both move into your first property together. All the best in your new home and I hope you are enjoying living there.Kind RegardsAndrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotI could not recommend this company more…
I could not recommend this company more highly. Very professional and certainly know the market. Having had our flat on the market for 5 months, with no luck, Pedro and his team took it on and we had a buyer within 48 hours. Every member of staff I dealt with was helpful, polite and courteous and I would not hesitate in using them - thank you :)
Moddie · 7 March 2018
Agent replied · 29 October 2023
Thank you for your kind review. It was a pleasure acting for you and I would like to wish you all the best for the future.Kind regards,Pedro BarrosSenior Client Manager - Farnborough
★★★★★ 5/5
TrustpilotAndy has been outstanding with finding…
Andy has been outstanding with finding me a flat and making sure everything is sorted and in order. He has communicated with every change and process which has been so helpful. Could not recommend Andy and his service enough.
Dawn · 31 August 2023
Agent replied · 29 October 2023
Hi Dawn,I am over the moon for you that we found what you were looking for! Thank you for coordinating with me while we worked on finding you your new home. I hope you are enjoying it there and settling in well.Kind Regards Andrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotVery happy first time buyer
I completed on my property yesterday through Mackensie smith in Hook, I mostly dealt with Simon and he was super helpful and honest from the first conversation! It wasn’t a straightforward sale but he was always at the end of the phone to answer any questions and concerns! Thank you again to all the team at hook!
Miss · 16 September 2021
Agent replied · 29 October 2023
Dear Georgina,Thank you for providing us with your positive thoughts. It was a pleasure to work with you and in spite of a longer than planned timescale, I was delighted to be able to pass you the keys to your new home!All the very best,Simon DredgeHook Branch Manager
★★★★★ 5/5
TrustpilotDealt with Andy Travers at the Fleet…
Dealt with Andy Travers at the Fleet office - spot on with pricing and got us new tenants from the first batch of viewings. Very helpful with getting quotes for the initial work needed to bring the property back up to top standard. Still a couple of outstanding issues at this stage but not helped by the corona virus. Would recommend
Andrew · 9 November 2020
Agent replied · 29 October 2023
Hello Mr Lewis, Thank you for your kinds words.Its been great to work with you and a pleasure to help secure tenants quickly for your property.I look forward to working with you again. Kind Regards, Andrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotSo kind, caring and knowledgeable!
Andrew is such a kind and knowledgeable agent, cared about all our needs and concerns. So respectful, gracious, did everything he could to make the experience streamlined and stress-free!
Donna · 11 April 2024
Agent replied · 24 August 2024
Hi,It has been my pleasure to be able to help you both again, Donna. Thank you for taking a chance on the property I thought was right for you. I am over the moon it was what you were looking for.I wish you all the best for your future in your new home. Remember to visit our office for the hug you promised me!Kind regards,Andrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotPurchase of a house
We have recently moved to a new home which we bought via Mackenzie Smith. The service from Simon and his team was excellent and very professional. They were always quick to respond and offered help with no hesitation. Really happy with the purchase and we are loving our new family home. I thoroughly recommend Simon and the agency. Thank you!
Ewa · 2 February 2021
Agent replied · 29 October 2023
Dear Ewa, Thank you for posting your review. I know that you had a long search in order to find the right property, and I was pleased to be able to be part of that search. I’m also pleased to hear that you are enjoying your new home and hope you continue to enjoy it for many years to come. Best wishes, Simon Dredge Hook Branch Manager
★★★★★ 5/5
TrustpilotWe have been really impressed by Michael Clarke
We have been really impressed by Michael Clarke and his team. What has been a very challenging time for us - relocation, new job, illness, bereavement and finding our feet in the world of renting out our property - Michael provided help and advice without being prompted. His service has been proactive and flawless and we will definetly use Mackenzie Smith if ever we sell a property.
Mr · 1 December 2017
Agent replied · 29 October 2023
Dear Mr & Mrs Nicholls,Thank you so much for taking the time to leave a review, it is very much appreciated.Hopefully, now the tenancy has started we can all look forward to a long and trouble free tenancy.Kind regards,Michael ClarkeLettings Director
★★★★★ 5/5
TrustpilotNew Landlord
As I am a new landlord, Andrew was extremely helpful and very patient. He arranged a quick rental with no hassle. He was always available to answer any queries or questions.
Maureen · 26 February 2024
Agent replied · 24 August 2024
Hi Maureen,Thank you for taking the time to write this review for me, it's been my pleasure to assist you. When I first came to the property back in 2021, I knew after our first meeting that letting the property was not going to be an easy decision for you to make.It has been a long journey for you, too. I'd like to give you my thanks for making me a part of it and for the trust you've placed in me. Kind Regards Andrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotExcellent service
From the very start Gavin was so helpful & informative. He always kept communications open and returned all calls. He kept in touch with us throughout the purchase of our house & even when we'd moved in he checked all was OK. Gavin provided us with a service above & beyond what we expected. We were very pleased with mackensie Smith & would recommend them to others.
Em · 9 October 2017
Agent replied · 29 October 2023
Dear Emma, thank you for your review and I hope you are settling in to your new home.It was a pleasure dealing with you, please call me or any of the team here in Yateley if we can be of assistance in the future.Kind regards, Gavin FouracreBranch Manager
★★★★★ 5/5
TrustpilotAll the staff go out of their way to be…
All the staff go out of their way to be helpful, finding a property to suit us.
Mr · 1 April 2026
Agent replied · 8 June 2026
Thanks for the kind words, Mr & Mrs Linton. I'm so pleased that you were happy with our service and all of the members of staff that you dealt with.
I know you'll find that your property journey has been worth it and trust that you'll enjoy your new home.
Kind regards,
Brian Lane
Yateley Branch Manager
★★★★★ 5/5
TrustpilotI would like to thank Mackenzie smith…
I would like to thank Mackenzie smith for all the help and support especially Nick Kirby who supported me through the house sale.
Mrs · 24 July 2024
Agent replied · 24 August 2024
Thank you for taking the time to leave a review of your experience with us, Mrs Baker. It was my pleasure to assist you with your sale.Many thanks again for the opportunity.All the best,Nick KirbyAssistant Branch Manager - Ash Vale
★★★★★ 5/5
TrustpilotExcellent service from start to finish
The sales representatives at Fleet Mill were professional, proactive and very efficient. Without their help, the sale and purchase of my previous and new properties would probably have taken much longer than it did. Very impressed with their service and would definitely recommend Mackenzie Smith - Estate, Lettings and Land agents.
The · 11 July 2022
Agent replied · 29 October 2023
Thank you so much for taking the time to make such a lovely review!We try very hard to make your experience as stress-free and smooth as possible. So, we are delighted that we were able to do this for both your purchase, as well as, your associated sale on the other side of Hampshire!We wish you all the best in your new home.Kind Regards,Toni & Valerie
★★★★★ 5/5
TrustpilotWe can not thank Stephen and the whole…
We can not thank Stephen Down and the whole team from Farnborough agent enough for a great service from beginning to end. They fitted viewings around us and our family, they kept communicating with us through out the whole process and advised when we were unsure of anything. We are so pleased we chose Stephen to sell our home. Thank you for all your help.
H · 14 March 2019
Agent replied · 29 October 2023
Thank you for your kind review. It was my pleasure to help and I wish you all the best in your new home.Kindest Regards,Stephen DownSenior Client Manager - Farnborough
★★★★★ 5/5
TrustpilotWe had excellent service from Katherine…
We had excellent service from Katherine when she acted for us during a land sale recently. She was always professional but approachable and she was very through in keeping us up to date with progress - nothing was too much trouble. We are very happy to recommend Katherine Grey of the Fleet Office of Mackenzie Smith.
Mr · 18 October 2021
Agent replied · 29 October 2023
Thank you for your kind review last week. I appreciate that that it was not a quick process due to complicated planning matters but I am very pleased that we got the site ‘over the line’ for you and your family with a successful result.It has been a pleasure to work with you regarding your land, and of course, taste testing your delicious shortbread.With kind regards as always,Katherine Gray Land Director
★★★★★ 5/5
TrustpilotThe performance of your agent Kathleen Gray
The performance of your agent Kathleen Gray was first class and exceedingly helpful to myself.Michael Slater
Michael · 11 November 2024
Agent replied · 27 December 2024
Good morning Michael,Thank you for your kind review. It has been an absolute pleasure working with you during your land sale. I am so pleased we achieved a successful result and a swift sale for you.Please feel free to contact me at any time, if there is something else I can help with.Warm regards,Katherine GrayLand Director
★★★★★ 5/5
TrustpilotWe really appreciated Kieran Egan's…
We really appreciated Kieran Egan's tenacity in following up with the vendors to ensure all paperwork was in place. Thank you for making it a very smooth, straightforward process. We'd also like to thank Louise Turner for her patience when we had an extra viewing before completion - it was important for us and the children to spend some time in the house.
CM · 16 December 2019
Agent replied · 29 October 2023
Thank you for your positive review, it is great to know that you were happy with our service and that the purchase was straightforward and smooth.I’m also pleased to hear that you are now settled in to your new home, many congratulations again and wishing you all the very best in making it your own.Kind Regards,Kieran EganSenior Client Manager - Hook
★★★★★ 5/5
TrustpilotGreat agents!
Nick and the team made buying our first house a breeze! Great communication during what can be a confusing process!
Mr · 3 September 2024
Agent replied · 27 December 2024
Many thanks for your kind review of your experience with us, Mr Watts. It was a pleasure to help you with the purchase of your first property. I do hope you are very happy there.All the best for the future,Nick KirbyAssistant Branch Manager - Ash Vale
★★★★★ 5/5
TrustpilotWe did it during Covid 19!!
After a very long stressful 5 months, we finally exchanged!! We wanted to thank our agent Stephen Down for this continuous patience and support, especially in the last week which was very stressful, Stephen was there with very good communication which made it so much better. Thank you for all your support and we look forward to seeing you soon.
Duncan · 9 November 2020
Agent replied · 29 October 2023
Thank you both for a great review. I'm so glad we got you there and look forward to finally handing over the keys to you for your new home. Stephen DownAssistant Branch Manager - Farnborough
★★★★★ 5/5
TrustpilotExperiences from a Tenant
Michael and his team are extremely honest, professional and friendly. I consider myself fortunate to have Mackenzie Smith manage the property I chose to rent.If you are looking to rent a property then you can always rely on Mackenzie Smith to handle any property issues promptly and efficiently always communicating with the tenant to let you know what's happening. With Mackenzie Smith you are in safe hands.
Theo · 22 October 2016
Agent replied · 29 October 2023
Dear TheoThank you for your kind review.Very best wishes for the future.Kind regardsMichael Clarke MARLA Lettings Director
★★★★★ 5/5
TrustpilotHad a great experience
Had a great experience with the guys at Mackenzie Smith. Andrew Travers made the whole process of letting the apartment simple, fast and answers all questions we had with urgency. Few small problems when we moved in and the team were on the problem right away to rectify this! Highly Recommend if you're looking for a new pad!
Joe · 26 April 2021
Agent replied · 29 October 2023
Hello Joe,Thank you for taking the time to write this review.It's been a pleasure to help you both, this was such a quick turn around and I am so happy you managed to secure another property.I hope you are now enjoying your new home.All the best,Andrew TraversSenior Lettings Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
