Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJames and the team at Mackenzie Smith…
James and the team at Mackenzie Smith have been an absolute delight to deal with. We can not thank you enough James for helping us find and secure our beautiful new family home! James has been extremely helpful and thorough, throughout ever step of buying our new home. He is always at the end of the phone or email to help.We certainly have no hesitation in recommending Mackenzie Smith.
Greg · 29 January 2020
Agent replied · 29 October 2023
Dear Greg and Laura,So pleased to hear how happy and excited you are about your new house.I am delighted to receive such kind feedback and I really enjoyed dealing with you throughout the whole process and will miss our little chats.Roll on the summer as I know you are going to have an absolute fab one in your new abode.Best wishesJamesJames HarrisBranch Manager
★★★★★ 5/5
TrustpilotGreat service.
We recently sold our house in Yateley with Mackenzie Smith and were very impressed with the service. We chose Gavin Fouracre and his team because they seemed to know the local market really well and had some good ideas about how to sell our slightly unusual house. We were not disappointed - Gavin was friendly and professional and worked hard to find us buyers and push through the sale. Would certainly recommend.
Alison · 27 June 2018
Agent replied · 29 October 2023
Dear Alison,I’m really pleased we got everything through, there was no doubt that we had found the right buyers. I’m grateful to you for placing your trust in us and thank you for your kind words.Gavin FouracreYateley Branch Manager
★★★★★ 5/5
TrustpilotReturning Customer
This is the second time we have used MacKenzie Smith. The first time we were happy with the service so we returned and were not disappointed. Steve and his staff made the process simple. His communications with our solicitors and with us enabled any issues to be quickly sorted out. It meant that at all times we were informed of progress. Thank you Steve for working so hard on our behalf.
Harvey & Ann
Harvey · 25 August 2015
Agent replied · 29 October 2023
Thank you Harvey & Ann for your lovely reviewIt was an absolute pleasure dealing with you. The key to this was your ability to be flexible which helped when it came to us dealing with the slight obstacles that came our way.I look forward to seeing you on the day of completionSteve Panther
★★★★★ 5/5
TrustpilotJames was excellent
James was excellent. We agreed a sensible price to market the property at. He understood what we were trying to achieve in terms of speed and value and filtered out poor offers and encouraged our buyer to put forward an offer for us to consider.He then kept a good eye to what was going on up and down the chain and kept me well informed. We achieved completion well within our expectations.
Mr · 5 June 2018
Agent replied · 29 October 2023
Dear David,Thank you very much for your kind feedback. It was a pleasure to deal with such a lovely property and people, I was delighted we found such a charming family to buy the house who are looking at it as their forever home, as it was for your family.I hope mum settles in well in her new residence and being such a character I know she is going to fit in well in the community as well as looking forward to being closer to the family and of course not forgetting Waitrose!Best wishes,James HarrisFleet Branch Manager
★★★★★ 5/5
TrustpilotFantastic service
We purchased through the Fleet branch and only wish we had used them to sell our property. They were very professional and communicated with us throughout the process. Nothing was too much bother. James was the person dealing with our purchase and we could not have received a better service. A fantastic and professional team at the Fleet branch, and I will not hesitate to use them in the future
R · 3 July 2019
Agent replied · 29 October 2023
Thank you for taking the time to provide such lovely feedback.It was certainly a challenge, but we got there in the end.I will miss our daily chats but I wish you all the very best in your new home and I hope the wedding goes well.Best wishes,James HarrisFleet Branch Manager
★★★★★ 5/5
TrustpilotThe sale of our Land.
The sale of our Land.This was a very long drawn out procedure taking over a year to complete. However, the professionalism of Gary Tetlow supporting, guiding and advising was second to none. To be honest we would of given up, if it wasn’t for his patience and encouragement.A big thank you to Gary !Regards Steve & Karen
Karen · 8 June 2022
Agent replied · 29 October 2023
Thank you very much for the kind words, it’s nice to be appreciated!I have to say you have been great clients to work with, I’ve enjoyed our chats along the way.I’m really pleased for you both that the land sale has gone through.Best wishes for the future,Gary TetlowLand Manager
★★★★★ 5/5
TrustpilotEXCELLENT Service
I purchased a property through Mackenzie Smith and it was a really pleasant experience. They were considerate and accommodating with my requirements. Thank you to Dan for making it all work out and Paul for getting it over the line.
Gary · 1 December 2023
Agent replied · 24 August 2024
Hi Gary, Thank you for your kind review, I am pleased we got the deal over the line for you. Wishing you all the best for this Christmas.Kind Regards,Paul PhelanYateley Branch Manager
★★★★★ 5/5
TrustpilotFantastic service!
We have had a great experience with Mackenzie Smith. We have just exchanged on our first home and Darren made the process so easy. We have had lots of questions and wanted to view the property more than a few times, Darren was always available to do this for us and we felt nothing was too much trouble. Thank you for all of your support and we look forward to completion day!
Emily · 13 October 2017
Agent replied · 29 October 2023
Thank you for your kind words Emily, it was a pleasure helping you and Steven with your purchase. I am sure you will really enjoy your new home.Good luck with the move.Darren PennySenior Client Manager
★★★★★ 5/5
TrustpilotDarren was amazing from the very start…
Darren was amazing from the very start very helpful i have never sold a property before but he explained it all and the office were so efficient keeping me up to date could not fault them
Julie · 21 February 2024
Agent replied · 24 August 2024
Hi Julie,Thank you for your kind words and for entrusting the sale of your home to me.I’m pleased that between you and I, the buyer and the tenant we were able to coordinate the sale amicably for everyone concerned.If I can help with anything in the future, please let me know.Kind regards,Darren AllettAsh Vale Branch Manager
★★★★★ 5/5
TrustpilotWorld Class Service!!!
Absolutely World Class!! It was an absolute pleasure dealing with the team at Mackenzie Smith Fleet. Our agent, James Harris was totally engaged every step of the way through our selling process and continuously kept us informed on how things were progressing. His effort and personal commitment in getting our sale over the line is commendable!!!I would definitely recommend Mackenzie Smith as the agency to use when selling your property.
Mr · 9 January 2019
Agent replied · 29 October 2023
Dear Mr Francis,Thank you so much for your kind words. I really do enjoy my job and always do my best to give the best possible service. That said, it is very rewarding and satisfying to receive such a lovely review.As a family you were an absolute delight to deal with and I miss our regular chats, although I will look forward to catching up with you when you are around next.I hope Edinburgh is treating you well.Best wishes,James HarrisFleet Branch Manager
★★★★★ 5/5
TrustpilotOutstanding Service
Mackenzie Smith have been absolutely outstanding throughout the sale of our property. In particular, our agent, Nick Kirby who advised and guided us with experience and superb knowledge through what can only be described as a long, and at times difficult process.We finally completed on 29/06/21 and are forever grateful to Mackenzie Smith, especially Nick Kirby. We strongly recommend them. Thank you.
Mr · 30 June 2021
Agent replied · 29 October 2023
Hi Rob,Many thanks for taking the time to leave such a lovely review. It really has been a journey for you, and I am so pleased that we finally managed to get it over the line. Thank you for sticking with it and persevering. I know your buyers are over the moon and also very thankful that you gave them the time to find a new buyer. I wish you all the best in Wales and hope you don’t need to move again any time soon!Regards,Nick KirbySenior Client Manager
★★★★★ 5/5
TrustpilotThis is my first house purchase and the…
This is my first house purchase and the house we found was listed by Mackenzie Smith. I have to say Steve Panther the agent has been great very prompt from the first to last viewing, including lots of email comms. When we decided to put in an offer which was accepted, Steve got back to us with the fantastic news asap. I would definitely recommend Mackenzie Smith.
Mr · 29 November 2024
Agent replied · 27 December 2024
Hi,Thank you so much for your lovely review, Adrian. I am so glad things worked out well and went so quickly for you.All the best to you both for the future in your first property.Warm regards,Steve PantherFarnborough Branch Manager
★★★★★ 5/5
TrustpilotAn emotional sale of our childhood…
An emotional sale of our childhood family home. Not helped by a lengthy conveyancing timeline.
Stephen · 15 May 2026
Agent replied · 8 June 2026
Hi Beverley,
Thank you so much for taking the time to leave a review of your experience with Mackenzie Smith. It has genuinely been a pleasure to work with you and Tracey. You were so patient waiting for the chain to come together and Adam, Jason and I are delighted that we managed to complete the transaction for you.
We wish you all the best for the future.
Kind regards,
Nick Kirby
Ash Vale Branch Manager
★★★★★ 5/5
TrustpilotExcellent team
Steve Panther was very responsive and positive throughout the ups and downs of the process. The team put a lot of effort into getting our house sold.
Anon · 23 July 2024
Agent replied · 29 October 2023
Thanks for leaving such a kind review. We wish you luck in the future.Tom KnightAldershot Branch Manager
★★★★★ 5/5
TrustpilotHonest and easy going - A refreshing approach
When buying a house you don’t get the choice of the estate agent which is a worry but I’m glad to say dealing with Kieran has been a pleasure. All questions have been answered quickly and truthfully. If he didn’t know the answer, rather than tell me what I wanted to hear he found out the right answer. No pressure from the beginning. A very refreshing approach to estate agency.
Ash · 29 June 2018
Agent replied · 29 October 2023
Hi Ashley,Thank you for your kind words, it's been a pleasure working with you. An honest approach is something I pride myself on, so I couldn't ask for a better review.Good luck to you and your family in your new home.Kind regards,Kieran EganSenior Client Manager - Yateley
★★★★★ 5/5
TrustpilotHighly highly recommended
The best compliment I can give about Andy Travers and his commitment to top quality service, is to recommend him to friends which I've done a couple of times. He is on-the-ball with anything to do with letting; his advice, communication and keeping me up-to-date with info means I can relax and know that everything will be attended to. He constantly goes above and beyond expectations. He is friendly and personable, genuinely wants to keep his landlords happy and is easily the best rental agent I've engaged in both Australia and the UK. I am absolutely delighted that he and his team look after my rental property.
D · 17 April 2024
Agent replied · 29 October 2023
Thank you for taking the time to write this review and thank you for your kind words.Its been a pleasure to be able to help you, thank you for the trust you put in me to get everything carried out so we were able to get the property onto the market to secure new tenants.Andrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotKatherine Gray
I am delighted to be able to have this opportunity is express my grateful thanks to Katherine Gray in connection with recent land acquisitions. During my 35+ years as a property developer, I have rarely had the pleasure to work with such a sincere and professional person as Katherine. Honesty, dedication and speed of service are but a few of Katherine's many excellent traits. Thank you Katherine.Anthony Machin.
Anthony · 14 July 2019
Agent replied · 29 October 2023
Good afternoon Anthony,Thank you very much for your kind review.It has been a pleasure to work with you regarding your recent land acquisitions. I genuinely believe honest communication from all parties and the desire to see the land acquisition through to completion is the key to a successful transaction. Thank you for all you have done to enable the deals to happen and I very much look forward to working with you again in the near future.With kind regards,Katherine Gray Land Director
★★★★★ 5/5
TrustpilotProfessional, reliable and efficient
A reliable, professional and efficient service from start to finish. As a first-time buyer I was a bit of a novice, but Steve at the Farnborough branch was excellent, providing support through the process, keeping me regularly updated, and even delivering the keys on completion when I couldn’t make it in person. I can’t recommend highly enough and I will certainly choose Mackenzie Smith in future (in fact, because of my positive experience, I will now be using Mackenzie Smith as my letting agent)
Rebecca · 14 April 2024
Agent replied · 24 August 2024
Hi,Thank you so much for taking the time to post your review, Rebecca.It was an absolute pleasure to help you navigate the buying process. I know my client was also exceptionally happy and wishes you all the best of luck for the future.Kind regards,Steve PantherFarnborough Branch Manager
★★★★★ 5/5
TrustpilotExceptional Service - Trusted and highly professional agents
Jason and the team at Mackenzie Smith are fantastic. Professional and exceptional customer service given ... I felt reassured and supported through every step of the journey in selling my home. I could not have found a better Estate Agents to secure the sale and would highly recommend to anyone. Thank you so much for making a stressful process as seamless as you did.
Hannah · 25 November 2020
Agent replied · 29 October 2023
Dear Hannah, It was a pleasure moving you during this tough time. I wish you all the best in the future. Jason BowdenAssistant Branch Manager - Ash Vale
★★★★★ 5/5
TrustpilotSimon has been so helpful
Simon has been so helpful, kind and patient which has made the process of buying and selling much easier than it could have been. He is very efficient and keeps in touch. He pointed me to the new house we have bought in Hook and our old house was sold so quickly.Thank you Simon. I would certainly recommend Hook branch of Mackenzie Smith.
Mary · 1 February 2021
Agent replied · 29 October 2023
Dear Mrs Owen, I was very pleased that you asked me to act for you in your sale and that I was able to find a suitable property for you to buy. Whilst I recognise that a successful conclusion to any transaction is of the upmost importance, it’s also hugely important to me that my clients are looked after in the best way possible. I’m delighted that both you and Mr Owen are now settled into your new home, and I hope to see you both very soon. Best Wishes,Simon Dredge Hook Branch Manager
★★★★★ 5/5
TrustpilotExcellent reliable service
I'm glad I picked Mackenzie Smith to let my property. Jayne and her colleagues were always very helpful. Jayne kept me updated regularly and found me suitable tenants quickly. Jayne also recommended to me some very efficient and reliable tradesmen to carry out electrical and chimney work which needed doing before the property was let.I would definitely recommended Mackenzie Smith to anyone who is looking to let or sell their property.
Carolyn · 11 June 2016
Agent replied · 29 October 2023
I’m so pleased to hear you are happy with Mackenzie Smith. We have sold you a property and let your property out so you have been involved with us from both sides and it’s great to know that we have provided a good service on each occasion.Best of luck in your new home,Jayne
★★★★★ 5/5
TrustpilotThanks Justin
Justin from Fleet has been the perfect estate agent throughout, I can’t remember a time when a query or call wasn’t picked up within a few minutes. He has helped guide us through a challenging move and get things across the line in a very turbulent market. Thanks Justin and the team.
Mark · 6 October 2022
Agent replied · 29 October 2023
Thank you so much for the positive and kind feedback, it has been a pleasure working with you and I am so pleased for you both. All I need now is that signed Reading FC top from Tom Holmes.All the best,Justin SmithAssistant Branch Manager
★★★★★ 5/5
TrustpilotFriendly staff and helpful
Mrs · 24 July 2026
Agent replied · 25 September 2026
Thanks for your kind review, Mrs Robinson. It has been a pleasure dealing with you on your sale and purchase. We look forward to handing you the keys to your new property.
Regards,
Brian Lane
Yateley Branch Manager
★★★★★ 4/5
TrustpilotHighly recommended
MacKenzie Smith in Fleet were a pleasure to deal with and the recent sale of my mother's house went smoothly. Reluctantly having to sell the family home after 30 odd years was not an easy decision and they were very understanding of the delicate nature of the situation. At no time did we feel pressurised and Paul Johnston and his colleagues made a difficult time as easy as they possibly could.
Yvonne · 29 May 2015
Agent replied · 29 October 2023
Thank you for your feedback Yvonne, it’s great to hear that we are doing a good job. Look forward to assisting you again in the future.Kind regards,Paul
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
