Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAndy and the team at MS were so helpful…
Andy and the team at MS were so helpful and super efficient, from arranging the first viewing to getting paperwork sorted and the general move in process. Andy kept us up to date at all times. Seamless move. Thank you
Rhion · 10 April 2024
Agent replied · 24 August 2024
Hello Rhion,Thank you for the kind words.It was nice to meet you and your family and I am just so happy we managed to secure a property for you. I wish you all the best and I hope you are all enjoying your new home.Kind Regards,Andrew TraversSenior Lettings Manager
★★★★★ 5/5
GoogleToni was a great help throughout the entire process, from offer to completion! She was prompt in answering emails and always available to take my calls. Toni kept me consistently updated. I would highly recommend Mackenzie Smith!
Sidra · 1 June 2024
Agent replied · 24 August 2024
Thank you for your glowing review, Sidra. We're delighted to have been a part of your journey. Remember, we're always here if you need anything down the line!
Best wishes, Pedro and the Aldershot team
★★★★★ 5/5
Trustpilot5 Star Service
Andy Travers is a thoroughly professional Estate Agent, and one who goes above and beyond to help you. He found me my previous rental property when I was not even in the UK and he had to keep answering my many emails and telephone calls from Spain! He has also been assisting me recently in another matter. Would definitely go to him first if you are looking for a reliable and friendly Estate Agent.
Sarah · 25 February 2020
Agent replied · 29 October 2023
Hello Sarah,I cant believe its been over a year already since you moved over from Spain.Its lovely to hear you have been so happy in your property since moving in.When the time is right and you are looking again, I look forward to hearing from youThank you for your kind words and I wish you a speedy recovery after your operation.Kind Regards Andrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotI found the whole process of selling my…
I found the whole process of selling my house so much easier with the help of Nick. He made sure that I was aware of what was happening throughout the viewings with plenty of feedback from him. During the process from sale to completion he kept in touch making sure everything went smoothly and I cannot thank him enough for making the experience less stressful than I thought it would be. I thoroughly recommend using Mackenzie Smith Estate Agents to sell your house for you.
Mrs · 23 August 2024
Agent replied · 24 August 2024
Many thanks for leaving us such a lovely review. I am really pleased that we were able to help you with the sale of your property and ensure that the process went smoothly, enabling you to move on. I wish you all the best for the future and thank you again for the opportunity.All the best, Nick KirbyAssistant Branch Manager - Ash Vale
★★★★★ 5/5
TrustpilotHighly Professional Team.
I have bought my First Home through Mackenzie Smith, I must say the Entire team is so professional, and caring, they have answered my all questions, as this is my first home, don’t know the entire procedure of it.David Lake has been Extremely Helpful in the all steps of Entire Purchase of property, I would Highly Recommend Mackenzie Smith Faranborough , if you want to sell or buy your property.
Amnesh · 2 February 2021
Agent replied · 29 October 2023
Amnesh, Thank you for your kind words, it was a true pleasure dealing with you.I hope and sure you will be happy in your new home.Best wishes, David LakeSenior Client Manager - Farnborough
★★★★★ 5/5
TrustpilotExcellent
There are many positive Client reviews on Trust Pilot for Mackenzie Smith and I can endorse every one. A year ago we decided as a family to sell a small plot of land. We met Katherine Gray from the Fleet Office and were immediately impressed by her enthusiasm. The land was sold at the end of 2017 to everyone's satisfaction for which we have to thank Katherine. Her tenacity, communication skills and professionalism are second to none.
Sandra · 2 January 2018
Agent replied · 29 October 2023
Hi Sandra,Thank you very much for your lovely review. It really has been a pleasure to represent you and your family over recent months with regard to the sale of your land. I know we had a few complications in the transaction, but working together we managed to overcome them.I truly wish you and your family all the best for 2018, please do keep in touch.With kind regards as always,Katherine GrayLand Manager
★★★★★ 5/5
TrustpilotFANTASTIC
Ali is an absolute credit to the team at Aldershot. His customer service is absolutely incredible. From start to finish he has been nothing short of amazing and has answered every question going, to put us at ease. Tom has also been fantastic at supporting us in the final stages of completion. I wouldn't hesitate to work with MacKenzie Smith again. I am beyond happy with their service.
Jorgia · 30 June 2021
Agent replied · 29 October 2023
Hi Jorgia and Matt,Thank you for your kind words. I hope you are very happy and settled in your new home and am pleased that we were able to get this all through within the stamp duty deadline.All the best,Ali HollandSenior Client Manager, Aldershot
★★★★★ 5/5
TrustpilotExcellent service from Celia and her team at the Camberley Branch
Excellent service from the get go. Celia and her team at the Camberley branch were superb. We had to move quickly due to us finding our dream house sooner than we expected. Our house was on the market within days and we had viewings and an offer after day one. The communication was excellent as we were kept up to date along the way and the process couldn’t have gone any better. Massive thanks to Celia and her team for getting us moved quickly and would highly recommend. Thank you ever so much.
Emma · 20 September 2023
★★★★★ 5/5
TrustpilotExcellent - Nick Ross
Nick Ross has been outstanding throughout the sale and buying process. His cheerful and upbeat manner sustained us during difficult moments dealing with the tail end of the “chain”.Thank you Nick
John · 28 August 2024
Agent replied · 27 December 2024
It has been a pleasure assisting you with your move. Whilst there were a few bumps on the road here and there, it was fantastic to get the sale over the line!Warm regards,Nick RossBusiness Development Manager
★★★★★ 5/5
TrustpilotExcellent service
Mackenzie Smith has been extremely helpful at every step of the way. Our contact, David Lake, has gone the extra mile to ensure that the process has moved as quickly as possible - chasing on issues and providing updates that should have been carried out by our own estate agents (who we are selling our property through). Couldn’t recommend David and the team enough - a pleasure to work with!
Ravneet · 19 November 2020
Agent replied · 29 October 2023
Dear Ravneet, I am so pleased for you, and thank you for your very kind review, I know that you will be very happy in your new home.Best wishes, David LakeSenior Client Manager - Farnborough
★★★★★ 5/5
TrustpilotGreat Communication
Great communication throughout our purchasing process at all stages, helped ensure everything went as smoothly as possible.
Mr · 9 June 2026
Agent replied · 25 September 2026
Hello Mr Reed,
Many thanks for taking the time to leave your review of your experience with us. We're really pleased that the transaction proceeded at the pace that it did. It just goes to show what can be achieved when all parties are communicating well and motivated to progress matters.
We wish you all the very best in your new home and we'll see you around the village!
Kid regards,
Nick Kirby
Ash Vale Branch Manager
Kind regards,
Nick
★★★★★ 5/5
TrustpilotFantastic service from start to finish…
Fantastic service from start to finish from Tom the Aldershot branch manager. Tom was proactive and easy to contact. He gave advice when needed and found a buyer quickly for our home. The sales process was very long (through no fault of Tom’s), but Tom chased solicitors when needed and was very supportive during this process. Other members of the team were also very helpful. Would highly recommend.
Stacey · 30 April 2021
Agent replied · 29 October 2023
Thanks for the kind words Stacey. I’m glad you got what you wanted for your family. You were great to deal with and I wish you all the luck for the future.Tom KnightAldershot Branch Manager
★★★★★ 5/5
TrustpilotGreat Service from Mackenzie Smith
Great Service from Mackenzie Smith from listing to completion. Excellent photo’s and drone images without having to pay a premium and weekly updates on our sale. I would recommend talking to MS before approaching other agents in the area.
Mark · 12 December 2025
Agent replied · 26 December 2025
Dear Mark,
Thank you for your review. As we were the third agent searching for a buyer for your property, I gave a great deal of thought to how we could present your home in the very best light.
I felt it was important to use professional photography, as bespoke images truly speak a thousand words. Including a drone shot meant that we could show off the property's position in a small development, within a rural setting and surrounded by acres of open fields, yet still being conveniently close to the Hog’s Back and Guildford town centre. Premium-listing the property with "no chain" also helped. It was all about knowing what marketing your property needed to gain the attention it deserved!
We wish you all the very best and hope you have a wonderful Christmas.
Kind regards,
Jason Bowden
Assistant Branch Manager - Ash Vale
★★★★★ 5/5
TrustpilotI have rented out a property with…
I have rented out a property with Mackenzie Smith for a number of years, and as a landlord have found them fantastic.
FA · 1 May 2026
Agent replied · 8 June 2026
Thank you for your kind review. You've been a loyal customer of Mackenzie Smith for some years, so when we were given the responsibility of selling the bungalow, it held a heartfelt significance for us.
Your patience, support and understanding were crucial to helping us get the deal over the line, while myself and the team were also delighted to achieve the goal that you set for us.
We wish you and your family all the best for the future.
Kind regards,
Stephen Tetlow
Managing Director Residential & New Homes Sales
★★★★★ 5/5
TrustpilotDarren and the team went beyond the…
Darren and the team went beyond the norm to make sure my sale went through quickly and without problems. Nothing was too much trouble for them. They are a great professional team and I would highly recommend them to anyone contemplating a house sale.
Frederrick · 2 December 2023
Agent replied · 24 August 2024
Hi Frederick,I'm glad you're so happy with how myself and the team dealt with your house sale. We did our best to smooth the way for you, it's just our way!I wish you all the best for the future.Kind regards,Darren AllettAsh Vale Branch Manager
★★★★★ 5/5
GoogleOne of the best reliable dedicated State Agent in Aldershot sure to succeed great team with hard working Branch Manager (Pedro)
Thank you
Tilak
Tilak · 28 November 2024
Agent replied · 10 November 2024
Thank you for your kind words, it was a pleasure to work with you throughout the sale of your property and we wish you and your family all the best in your new home.
★★★★★ 5/5
TrustpilotVery good overall experience
Good communication throughout, very reasonable rates as well. I would definitely recommend Ben and Toni at Mackenzie Smith for selling your house.
Harriet · 18 December 2025
★★★★★ 5/5
TrustpilotOutstanding
Simon Dredge (Branch Manager) was exceptional right from the start. From superb photos and marketing, to the viewings, which resulted in an offer being made only 2 days after the house went on the market.
Helen · 12 January 2026
Agent replied · 25 January 2026
Dear Helen,
Thank you for your very kind review. I was delighted that you made the decision to instruct me as your agent and equally pleased that that I was able to assist you to the fullest.
Whilst there were challenges presented during the legal process, I was very keen to ensure that we brought your sale to a successful conclusion, no matter what!
Thank you once again, and I hope you have settled in well at your new home.
Best wishes,
Simon Dredge
Hook Branch Manager
★★★★★ 5/5
TrustpilotMacKenzie Smith Excellent Estate Agents
We signed up with Mackenzie Smith as we really liked Nick kirby. They sold out house within two weeks of being on the market. Nick went above and beyond on the after sales service and dont think we would have got our dream house if it was not for him. From start to finish Mackenzie Smith were open honest and always communicating with us. I would not hesitate to use them again.
Mr · 9 January 2020
Agent replied · 29 October 2023
Hi Mr Harvey,I think we all breathed a huge sigh of relief after what was an interesting process to say the least! Thank you for giving me the opportunity to help you move, I hope you are happy in your new home and will be for many years to come. Thank you for always communicating through the transaction and for being so accommodating and reactive with regards to any issues raised. You 100% helped keep the chain together and provided reassurance when it was needed.I wish you all the best for 2020.Regards, Nick KirbySenior Client Manager, Aldershot
★★★★★ 5/5
TrustpilotExcellent experience
Andrew has been amazing to us, the first time my partner and I have moved out. He has answered any questions we have had and been extremely patient with us.We couldn't recommend him more!
Bethany · 10 June 2024
Agent replied · 24 August 2024
Thank you for taking the time to write a review, Bethany. It has been a pleasure to help you both.All the best for the future in your new home - I hope you enjoy it. Kind regards,Andrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotNick and the Ash Vale team did a fine job
Nick and the Ash Vale team did a fine job of selling our Mytchett house, including realistic valuation and vetting of potential buyers.
Tim · 18 April 2026
Agent replied · 8 June 2026
Hello Mr Cock,
Many thanks for taking the time to leave a review of your experience with Mackenzie Smith. It was our pleasure to assist you with the sale.
All the best,
Nick Kirby
Ash Vale Branch Manager
★★★★★ 5/5
TrustpilotAttention to detail!
A close friend pointed us in the direction of Mackenzie Smith, and we were not disappointed. David took the helm and navigated us from start to finish. Every time we needed questions answered, he or his colleagues were quick to respond and provide the help we needed. In the highly unlikely need to move again we wouldn't hesitate to engage Mackenzie Smith as our agents! Well done David and Team!
Chris · 19 December 2024
Agent replied · 27 December 2024
Dear Chris and Jaqui, Many thanks for your kind words. It was an absolute pleasure working on your behalf and I am so pleased it has all gone through and you are on your way to the west country. If you find yourself back in Farnborough don’t hesitate to pop in and say hello, and we will have the kettle on.Best Regards,David Hill Farnborough - Assistant Branch Manager
★★★★★ 5/5
TrustpilotMackenzie Smith - try them first
Mackenzie Smith were the third agent I commissioned to sell my property. I only wish that I had gone to them first. They were professional, honest and gave really clear guidance. They actively worked to sell my property rather than wait for Rightmove to do their job for them. They have good local knowledge and a wealth of experience. Kieran is a great communicator and really helped me through the whole process.
Anne · 13 December 2019
Agent replied · 29 October 2023
Hi Anne,Thank you for taking the time to leave such a positive review. It was a pleasure to act on your behalf and get your property sold, where others had failed. I firmly believe that a successful sale in this market can only happen when you have a proactive agent onboard, combining local knowledge and good communication.I am so pleased for you that the sale went through quickly and prior to Christmas, just as we intended.If I can ever be of further assistance please contact me any time.Kind regards,Kieran EganSenior Client Manager - Hook
★★★★★ 5/5
TrustpilotSteve Panther
Steve Panther, made the whole experience, stressfree & seamless, very friendly, helpful & guided us all the way through the process smoothly.That was for both selling my parents house & helping me buy a flat, would highly recommend!Louise Jones
Louise · 1 March 2024
Agent replied · 24 August 2024
Thank you for your great feedback, Louise.I look forward to catching up with you later in the month, for the key hand-over.Kind regards,Steve PantherFarnborough Branch Manager
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