1/5
Rubbish. Never respond to enquiries. Even an email to Claire Townley the "branch manager" was never answered. Bunch of jokers. How they ever sell properties is a complete mystery to me.

Trusted Agent profile Β· Cumbria
Verified
β β β β β
1,353 reviews across 7 offices and 3 platforms
Your Move Property @ Cumbria has seven offices, in Carlisle (three offices), Whitehaven (two offices) and Wigton (two offices) (Cumbria). Together they have 1,353 reviews on three platforms, rated 4.6 out of 5 overall.
1,164
Reviews on Google
All 7 offices
1
Reviews on Facebook
All 7 offices
188
Reviews on Trustpilot
All 7 offices
Your Move Property @ Cumbria's seven offices, most reviewed first. Each has its own page.
Showing 1,164 reviews on Google only. Show every review
1/5
Rubbish. Never respond to enquiries. Even an email to Claire Townley the "branch manager" was never answered. Bunch of jokers. How they ever sell properties is a complete mystery to me.
5/5
Huge thank you to Rachel for guiding us through the process of buying our first home. Although the sale did fall through (through no fault of the estate agents), Rachel still made sure to keep in touch with us and sent us other properties we may be interested in, and sent her congratulations when we found a property via a dofferent agent. Thank you for being so kind and understanding of our circumstances. Would definitely use Your Move again.
5/5
Rating only, no written review.
4/5
Rating only, no written review.
1/5
Not getting info requested
3/5
Very slow to respond
4/5
They seem to sell a lot of houses
1/5
Do not use, worsts service and Tennant ever!
5/5
Denise and the staff at the Whitehaven branch are absolutely brilliant, professional, warm and very informative Denise especially is a force to be reckoned with ( in a good way) Thankyou for all your help as always many thanks Alison & Graham Ridding Geoff and Alison Bowden
Many thanks for your glowing review which it is nice that our hard work is appreciated. Also many thanks for your continued business - we look forward to helping you rent your new flat which you are purchasing. I hope we see you soon. Thanks again Denise
5/5
Fantastic support from Denise and team at Your Move Whitehaven regarding the sale of my property. Thank you for all you've done over the past 5 months.
5/5
Top class service been informed every step of the transaction. Very professional and pleasant staff. Hassle free service. Thanks kerry for a great service.
5/5
Absolutely fantastic service from Your Move Whitehaven. Denise, Helen and all the staff made selling my property hassle free. Nothing was too much trouble. I would highly recommend π β¦
1/5
Awful communication from YourMove, caused issues between ourselves and the buyer. Employees don't talk to each other, causing several phonecalls to solve a simple enquiry. Rude when handing the keys over, apparently the buyers had 'waited long enough'. Shame YourMove had taken almost a year to sell the house and caused much of the delay themselves
5/5
From Denise on down the ladies have always acted superbly on our behalf. I have sold, bought and rented property through this branch and itβs predecessor at Workington and wouldnβt go anywhere else.
1/5
Honestly the worst estate agents Iβve ever dealt with, just use first choice youβll be better off. Yourmove fail to properly maintain their properties plus half arse the job when they do try, canβt provide information on their own lease agreements, try to stick you with previous tenants bills and then to top it off try and find any excuse to keep your deposit. I dread to think what theyβre like during house sales. Just donβt use them.
5/5
Rating only, no written review.
5/5
Very helpful unlike some!!
5/5
Kept updated throughout everything...could ask anything of the staff who are very patient π€π β¦
5/5
Lovely office, nice atmosphere, friendly and very helpful staff. Overall great experience, highly recommend.
5/5
Helen provided advice and support well over and above our expectations. Much appreciated.
5/5
Very good service, Special mention to Helen and Alex. They were very kind and helpful. Thank you very much again for your help and support.
5/5
Helen and team have been very helpful throughout, kept us informed and we've had a really positive experience π β¦
5/5
A big thank you to Hellen Rudd for helping me sell my property was very helpful from start to finish no problem was to big or to small couldnβt ask for any better costumer service
5/5
Helen was really helpful throughout the whole process of selling our house and couldn't have made it any easier for us.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Your Move Property @ Cumbria, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Your Move Property @ Cumbria and its branches won awards at EA Masters in one year, most recently 2025.
EA Masters winners in one year, the group and its branches: 2025.
EA Masters by year, 20252025 3 Gold across three branches EA Masters 2025 winners
Source: EA Masters winners lists, as published, linked by year.
Send Your a message.
Carlisle (31-33 Fisher Street) has the most, with 357 reviews rated 4.5 out of 5, followed by Carlisle (31-33 Fisher Street) with 293.
The seven Your Move Property @ Cumbria offices, by town:
Yes. In The Trusted Agent 2026 awards, Carlisle won Trusted Agent. At EA Masters 2025 its branches won 3 Gold awards.