Trusted Agent profile · Cumbria
Verified
★★★★★
1,353 reviews across 7 offices and 3 platforms
Your Move Property @ Cumbria has seven offices, in Carlisle (three offices), Whitehaven (two offices) and Wigton (two offices) (Cumbria). Together they have 1,353 reviews on three platforms, rated 4.6 out of 5 overall.
1,164
Reviews on Google
All 7 offices
1
Reviews on Facebook
All 7 offices
188
Reviews on Trustpilot
All 7 offices
Your Move Property @ Cumbria's seven offices, most reviewed first. Each has its own page.
Showing 1,164 reviews on Google only. Show every review
5/5
GoogleHelen Rudd has been helping us with our house move and I couldn’t recommend her enough. Helen is extremely helpful and very friendly. Always a pleasure to speak to her! If there’s any information Helen doesn’t have, she is always more than …
1/5
GoogleI requested a viewing of a property 34 Jubilee Rd Carlisle CA2 4DD advertised online with Your Move in Carlisle ,I was told the seller has requested that I am not allowed to view the property or make any offers to buy the property..The …
5/5
GoogleWe have again used Your Move lettings Carlisle Branch in order to secure a tenancy, the service provided was excellent throughout, we were updated throughout the process and informed of what was required at every stage, many thanks to Jess, …
5/5
GoogleHad a wonderful and smooth experience with Lauren Robinson during my tenancy application.Very Professional , friendly and she made all necessary follow ups to make sure everything was done in time.Great job there 👏🏼👏🏼👏🏼.don’t hesitate to …
5/5
GoogleWe bought our bungalow through Your Move and were so impressed we are now selling a buy to let property with them, Just a lovely team. Unfortunately I need to add we are going through the ombudsman to get our £499 back from Embrace …
1/5
GoogleI'm a landlord, renting a residential property through YourMove Carlisle. Initially they listed the property for sale rather than rental. The floor plan in their advert was wrong. When I supplied a gas certification certificate, they …
5/5
GoogleI cannot recommend YourMove in Carlisle highly enough. Nikki has been a huge help over a period of several months, assisting in getting my property ready for sale and then attracting and agreeing a sale in less than 10 days from it going on …
5/5
GoogleThinking of buying a property, I'd recommend Yourmove and would give them a 6th star. Alex Hoodless and Helen Rudd are just too wonderful beyond words. I'd recommend both of them any time and EVERYTIME.
Valentine, sincere thanks for your feedback, very much appreciated.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleTop class service been informed every step of the transaction. Very professional and pleasant staff. Hassle free service. Thanks kerry for a great service.
1/5
GoogleAwful communication from YourMove, caused issues between ourselves and the buyer. Employees don't talk to each other, causing several phonecalls to solve a simple enquiry. Rude when handing the keys over, apparently the buyers had 'waited long enough'. Shame YourMove had taken almost a year to sell the house and caused much of the delay themselves
1/5
GoogleHonestly the worst estate agents I’ve ever dealt with, just use first choice you’ll be better off. Yourmove fail to properly maintain their properties plus half arse the job when they do try, can’t provide information on their own lease agreements, try to stick you with previous tenants bills and then to top it off try and find any excuse to keep your deposit. I dread to think what they’re like during house sales. Just don’t use them.
5/5
GoogleFrom Denise on down the ladies have always acted superbly on our behalf. I have sold, bought and rented property through this branch and it’s predecessor at Workington and wouldn’t go anywhere else.
5/5
GoogleHelen Rudd has been helping us with our house move and I couldn’t recommend her enough. Helen is extremely helpful and very friendly. Always a pleasure to speak to her! If there’s any information Helen doesn’t have, she is always more than happy to try and find out the answers. Thank you Helen for your patience and your amazing attitude. You have made things a lot easier especially for two first time buyers who don’t understand a lot of the process!!
5/5
GoogleExcellent personal above and beyond service
5/5
GoogleHelen Rudd has been helping us with our house move and I couldn’t recommend her enough. Helen is extremely helpful and very friendly. Always a pleasure to speak to her! If there’s any information Helen doesn’t have, she is always more than happy to try and find out the answers. Thank you Helen for your patience and your amazing attitude. You have made things a lot easier especially for two first time buyers who don’t understand a lot of the process!!
5/5
GoogleRating only, no written review.
5/5
GoogleNikki was very punctual friendly and professional carrying out the valuation of the house
5/5
GoogleThank you to Nikki Lusher. She was so lovely to talk to and answered along of my questions. Well done Nikki...
5/5
GoogleHad a wonderful and smooth experience with Lauren Robinson during my tenancy application.Very Professional , friendly and she made all necessary follow ups to make sure everything was done in time.Great job there 👏🏼👏🏼👏🏼.don’t hesitate to get in touch with her if you are looking for a property to rent.She always does her best all the way.
5/5
GoogleAn excellent team, from Nikki at sales to Helen and Melanie in after sales. Always responded to queries, negotiated an excellent sale price and behaved professionally when things were tricky. Would recommend.
1/5
GoogleI'm a landlord, renting a residential property through YourMove Carlisle. Initially they listed the property for sale rather than rental. The floor plan in their advert was wrong. When I supplied a gas certification certificate, they rejected the initial one because it didn't list a postcode, forcing me to pay for a second gas check. They also did not contact utility suppliers so I continued to be charged for water, & in an extremely curt e-mail Jessica Johnston showed no interest in resolving their error.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Your Move Property @ Cumbria, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Your Move Property @ Cumbria and its branches won awards at EA Masters in one year, most recently 2025.
EA Masters winners in one year, the group and its branches: 2025.
EA Masters by year, 20252025 3 Gold across three branches EA Masters 2025 winners
Source: EA Masters winners lists, as published, linked by year.
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Carlisle (31-33 Fisher Street) has the most, with 357 reviews rated 4.5 out of 5, followed by Carlisle (31-33 Fisher Street) with 293.
The seven Your Move Property @ Cumbria offices, by town:
Yes. In The Trusted Agent 2026 awards, Carlisle won Trusted Agent. At EA Masters 2025 its branches won 3 Gold awards.
