Trusted Agent profile · Cumbria
Verified
★★★★★
1,355 reviews across 7 offices and 3 platforms
Your Move Property @ Cumbria has seven offices, in Carlisle (three offices), Whitehaven (two offices) and Wigton (two offices) (Cumbria). Together they have 1,355 reviews on three platforms, rated 4.6 out of 5 overall.
1,164
Reviews on Google
All 7 offices
1
Reviews on Facebook
All 7 offices
190
Reviews on Trustpilot
All 7 offices
Your Move Property @ Cumbria's seven offices, most reviewed first. Each has its own page.
Showing 1,164 reviews on Google only. Show every review
5/5
GoogleFabulous sales support from Helen Rudd at Carlisle Your Move offices. We'd still be waiting in a chain if she hadn't been so pro active to move things along. A really professional services. Thank you.
Thank you Sarah. I agree, sales progression is not a given with agents today, Helen is wonderful and sincere thanks for the feedback.
5/5
GoogleBrilliant service from start to finish with selling my late father's home. From Allison's evaluation to all the support from everyone throughout the process. Special mention for Rachel and Helen who were a great support with queries and leasing with solicitors. You all made what was an emotionally stressful time easier.
Good afternoon Joanne. Sincere thanks for your positive feedback, they are a wonderful team but its always lovely to hear that from our customers.
1/5
GoogleBad Management, will make the landlord suffer to get their monthly rent paid by tenants by holding it in their bank account by making excuses, we made a big mistake of handing over our Brand new house to these estate agency, who are money mongers, will not respond to your calls, very expensive, told one price when we handed over the keys and almost took the entire month rent and even month additional charges for doing nothing and when we gave notice, kept holding our monthly rents, when we have to pay our mortgage, bills associated with the property, such a big no no to these unorganised, unprofessional, money mongers!! There are online Estate agents who are far better then these so called your move Estate agents who will not charge such a hefty charges and even make EPC free of charge, will do entire maintenance work of the property and will pay you monthly Rent for the term agreed, and there are no conditions, I will advise all landlord to approach those online estate agents rather then falling prey for such irresponsible Property management your move estate agents. Such Estate agents don’t even deserve single star.
Good afternoon Govresh Parker. We are sorry you have had these difficulties but rest assured our charges are all very clear in our contract and we do allocate external professionals to carry out most of these tasks, this ensures you are protected and we take legislation very seriously. I am aware you wish to move away from our services and this is being dealt with and will be done once we have received all parties confirmation. Once this is secured we will allocate the funds immediately. We wish you success with your new agent.
1/5
GoogleBad Management, will make the landlord suffer to get their monthly rent paid by tenants by holding it in their bank account by making excuses, we made a big mistake of handing over our Brand new house to these estate agency, who are money mongers, will not respond to your calls, very expensive, told one price when we handed over the keys and almost took the entire month rent and even month additional charges for doing nothing and when we gave notice, kept holding our monthly rents, when we have to pay our mortgage, bills associated with the property, such a big no no to these unorganised, unprofessional, money mongers!! There are online Estate agents who are far better then these so called your move Estate agents who will not charge such a hefty charges and even make EPC free of charge, will do entire maintenance work of the property and will pay you monthly Rent for the term agreed, and there are no conditions, I will advise all landlord to approach those online estate agents rather then falling prey for such irresponsible Property management your move estate agents. Such Estate agents don’t even deserve single star.
Good afternoon Govresh Parker. We are sorry you have had these difficulties but rest assured our charges are all very clear in our contract and we do allocate external professionals to carry out most of these tasks, this ensures you are protected and we take legislation very seriously. I am aware you wish to move away from our services and this is being dealt with and will be done once we have received all parties confirmation. Once this is secured we will allocate the funds immediately. We wish you success with your new agent.
5/5
GoogleJessica in the carlisle branch was great throughout the renewal of my rental property, communication was excellent during the whole process
Good afternoon Michael. Thank you for your positive feedback, very much appreciated.
5/5
GoogleBrilliant customer service from the ladies at the Fisher St branch in carlisle especially Lauren and Jess, helped me move into my new Flat in just under a month. Well Done guys
1/5
GoogleBad Management, will make the landlord suffer to get their monthly rent paid by tenants by holding it in their bank account by making excuses, we made a big mistake of handing over our Brand new house to these estate agency, who are money mongers, will not respond to your calls, very expensive, told one price when we handed over the keys and almost took the entire month rent and even month additional charges for doing nothing and when we gave notice, kept holding our monthly rents, when we have to pay our mortgage, bills associated with the property, such a big no no to these unorganised, unprofessional, money mongers!! There are online Estate agents who are far better then these so called your move Estate agents who will not charge such a hefty charges and even make EPC free of charge, will do entire maintenance work of the property and will pay you monthly Rent for the term agreed, and there are no conditions, I will advise all landlord to approach those online estate agents rather then falling prey for such irresponsible Property management your move estate agents. Such Estate agents don’t even deserve single star.
Good afternoon Govresh Parker. We are sorry you have had these difficulties but rest assured our charges are all very clear in our contract and we do allocate external professionals to carry out most of these tasks, this ensures you are protected and we take legislation very seriously. I am aware you wish to move away from our services and this is being dealt with and will be done once we have received all parties confirmation. Once this is secured we will allocate the funds immediately. We wish you success with your new agent.
1/5
GoogleBad Management, will make the landlord suffer to get their monthly rent paid by tenants by holding it in their bank account by making excuses, we made a big mistake of handing over our Brand new house to these estate agency, who are money mongers, will not respond to your calls, very expensive, told one price when we handed over the keys and almost took the entire month rent and even month additional charges for doing nothing and when we gave notice, kept holding our monthly rents, when we have to pay our mortgage, bills associated with the property, such a big no no to these unorganised, unprofessional, money mongers!! There are online Estate agents who are far better then these so called your move Estate agents who will not charge such a hefty charges and even make EPC free of charge, will do entire maintenance work of the property and will pay you monthly Rent for the term agreed, and there are no conditions, I will advise all landlord to approach those online estate agents rather then falling prey for such irresponsible Property management your move estate agents. Such Estate agents don’t even deserve single star.
Good afternoon Govresh Parker. We are sorry you have had these difficulties but rest assured our charges are all very clear in our contract and we do allocate external professionals to carry out most of these tasks, this ensures you are protected and we take legislation very seriously. I am aware you wish to move away from our services and this is being dealt with and will be done once we have received all parties confirmation. Once this is secured we will allocate the funds immediately. We wish you success with your new agent.
5/5
GoogleMelanie was great helping us secure our rental property. We had already rented through your movie previously and she helped us find another property when our Lanlord ended our tenancy. She was very helpful, supportive and made everything easy. Would highly recommend.
Thank you Emily, I was happy to help you secure your second rental property with us. It was my pleasure to deal with you & your family. Enjoy settling into your home.
1/5
GoogleBad Management, will make the landlord suffer to get their monthly rent paid by tenants by holding it in their bank account by making excuses, we made a big mistake of handing over our Brand new house to these estate agency, who are money mongers, will not respond to your calls, very expensive, told one price when we handed over the keys and almost took the entire month rent and even month additional charges for doing nothing and when we gave notice, kept holding our monthly rents, when we have to pay our mortgage, bills associated with the property, such a big no no to these unorganised, unprofessional, money mongers!! There are online Estate agents who are far better then these so called your move Estate agents who will not charge such a hefty charges and even make EPC free of charge, will do entire maintenance work of the property and will pay you monthly Rent for the term agreed, and there are no conditions, I will advise all landlord to approach those online estate agents rather then falling prey for such irresponsible Property management your move estate agents. Such Estate agents don’t even deserve single star.
Good afternoon Govresh Parker. We are sorry you have had these difficulties but rest assured our charges are all very clear in our contract and we do allocate external professionals to carry out most of these tasks, this ensures you are protected and we take legislation very seriously. I am aware you wish to move away from our services and this is being dealt with and will be done once we have received all parties confirmation. Once this is secured we will allocate the funds immediately. We wish you success with your new agent.
5/5
GoogleTeam were very friendly and professional
Thank you for giving us such a lovely house to let. It has been our pleasure to assist you in finding your first tenant. We look forward to managing this property for you. Melanie Dingwall, Lettings Manager, Wigton.
5/5
GoogleWONDERFUL!! Denise is perfect and very communicative. Great person and estate agent! Would highly recommend! Hilary who showed us round was also impeccable
Sincere thanks for your positive feedback , we will pass this to Denise and Hillary.
5/5
GoogleWONDERFUL!! Denise is perfect and very communicative. Great person and estate agent! Would highly recommend! Hilary who showed us round was also impeccable
Sincere thanks for your positive feedback , we will pass this to Denise and Hillary.
5/5
GoogleHaving dealt with Your Move for almost 9 years, I can honestly say that they are a very professional team who are prepared to go that extra mile, to ensure that the client's requirements are met / exceeded.
5/5
GoogleReally very great support from Lauren and Jessica in ensuring my seamless settling in in Carlisle. Lovely service!
5/5
GoogleBought a house through your move and they’ve been nothing but helpful at every step of the process! Shout out to Helen who has gone above and beyond to help! Thanks so much to everyone for the help and support.
Thank you very much indeed Sophie. We appreciate the feedback and wish you lots of happiness in your new home.
5/5
GoogleHelen has been brilliant from start to finish during the process of selling our home; always prompt to answer any questions and incredibly helpful and knowledgeable with our paperwork. We really couldn't have asked for more and would highly recommend Helen and Your Move estate agents.
Good morning Adam. Sincere thanks for your positive feedback. Very much appreciated.
5/5
GoogleI would like to share a wonderful experience I had with Your Move Carlisle brunch, they made the moving process very easy for my family. Special thank you to Lauren Robinson she was just a call away, guiding me throughout the process. I got a gift full of goodies when I was handed over the keys. It's the little things like that made it so special I would strongly recommend Your move any day anytime
Thank you Roseline, we were delighted to have been able to secure your new home. Wishing you lots of happy times ahead.
5/5
GoogleHelen has been brilliant from start to finish during the process of selling our home; always prompt to answer any questions and incredibly helpful and knowledgeable with our paperwork. We really couldn't have asked for more and would highly recommend Helen and Your Move estate agents.
Good morning Adam. Sincere thanks for your positive feedback. Very much appreciated.
5/5
GoogleReally very great support from Lauren and Jessica in ensuring my seamless settling in in Carlisle. Lovely service!
5/5
GoogleBought a house through your move and they’ve been nothing but helpful at every step of the process! Shout out to Helen who has gone above and beyond to help! Thanks so much to everyone for the help and support.
Thank you very much indeed Sophie. We appreciate the feedback and wish you lots of happiness in your new home.
5/5
GoogleHelen has been brilliant from start to finish during the process of selling our home; always prompt to answer any questions and incredibly helpful and knowledgeable with our paperwork. We really couldn't have asked for more and would highly recommend Helen and Your Move estate agents.
Good morning Adam. Sincere thanks for your positive feedback. Very much appreciated.
5/5
GoogleI would like to share a wonderful experience I had with Your Move Carlisle brunch, they made the moving process very easy for my family. Special thank you to Lauren Robinson she was just a call away, guiding me throughout the process. I got a gift full of goodies when I was handed over the keys. It's the little things like that made it so special I would strongly recommend Your move any day anytime
Thank you Roseline, we were delighted to have been able to secure your new home. Wishing you lots of happy times ahead.
5/5
GoogleYour Move Wigton well what can I say but after speaking to several estate agents this morning all of which were polite Your Move Wigton absolutely brilliant Bradley dealt with my queries his super calm professional personable way and voice made my morning so much better he not only booked the houses I wanted to view but he also remembered the others I had mentioned and booked in around them. What a special estate agent lovely talking to him and I only could wish that others could learn a thing or two from him. Well done Bradley I’m not the easiest of customers but you truly calmed my morning Thankyou
Wendy, thank you very much indeed for your comments, we try hard to please our customers so your feedback is very much appreciated.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Your Move Property @ Cumbria, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Your Move Property @ Cumbria and its branches won awards at EA Masters in one year, most recently 2025.
EA Masters winners in one year, the group and its branches: 2025.
EA Masters by year, 20252025 3 Gold across three branches EA Masters 2025 winners
Source: EA Masters winners lists, as published, linked by year.
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Carlisle (31-33 Fisher Street) has the most, with 359 reviews rated 4.5 out of 5, followed by Carlisle (31-33 Fisher Street) with 293.
The seven Your Move Property @ Cumbria offices, by town:
Yes. In The Trusted Agent 2026 awards, Carlisle won Trusted Agent. At EA Masters 2025 its branches won 3 Gold awards.
