5/5
The staff was so helpful and great communication I dealt with Jessica thank you for your kindness
Agent replied · 22 September 2025
Thank you for your positive review! The Your Move team.

Trusted Agent profile · Cumbria
Verified
★★★★★
1,403 reviews across 7 offices and 3 platforms
Your Move Property @ Cumbria has seven offices, in Carlisle (three offices), Whitehaven (two offices) and Wigton (two offices) (Cumbria). Together they have 1,403 reviews on three platforms, rated 4.6 out of 5 overall.
1,212
Reviews on Google
All 7 offices
1
Reviews on Facebook
All 7 offices
190
Reviews on Trustpilot
All 7 offices
Your Move Property @ Cumbria's seven offices, most reviewed first. Each has its own page.
Showing 1,212 reviews on Google only. Show every review
5/5
The staff was so helpful and great communication I dealt with Jessica thank you for your kindness
Thank you for your positive review! The Your Move team.
5/5
The whole process was smooth, from the time I viewed the property up until I moved in. The whole team was very helpful especially Stacy and Joan whom I worked closely with, they are such lovely people.
Thank you for your positive review Pam, very much appreciated. The Your Move Team.
5/5
Thanks to Jess from your move, she provided a great service, always easy to get hold off and never felt an inconvenience asking for help. Would highly recommend.
Conor, thank you for your positive feedback, very much appreciated. We were glad to help! The Your Move Team.
1/5
I do not ever write negative reviews unless absolutely needed! but in this case it’s paramount I’m afraid! I Would never recommend this agency as the stress they caused to us by not sharing vital information was catastrophic and unprofessional. Ignoring calls from my agent and not returning them to say the least! Avoid and do your research there are far more professional and competent that deserve your time and business.
Suzy I am sorry you felt the need to leave this review. I did try to reach out to discuss with you, with no reply. My team felt they helped you a great deal and as I am sure you will now know, we did not have the information you thought we did and indeed we found out at the same time as you and your solicitor. I reviewed the file in full and the amount of times we spoke to you and your agent was extensive. We are happy to take feedback on areas we can improve but we were unable to help on this occasion, I appreciate this can be very difficult but we tried our best to support you. Sincere regards Liz Bolger Director.
5/5
Absolutely fantastic service from initial valuation to final completion. Clare and her staff are great to deal with and they are always happy to help. Simply can’t fault Your Move Wigton and would definitely recommend.
Lynn, thank you for your positive feedback, very much appreciated. Thank you for your recommendation. The Your Move Team.
5/5
Melanie has been fantastic from start to finish. Absolutely nothing was a problem and great communication throughout. 100% recommend!
Brooke, thank you for your positive feedback, very much appreciated. We were glad to help! The Your Move Team.
5/5
Rating only, no written review.
Thank you Josh, we appreciate your 5 star review.
5/5
Property sold quickly with good pictures and advertising online. Your Move actually drove the process chasing up both sides & solicitors to keep everyone on track.
Thank you for this review Claire, we appreciate the positive feedback. The Your Move Team.
5/5
Rating only, no written review.
Thank you David, we appreciate the 5 star review.
5/5
This was our first time renting and I couldn’t fault the Lettings team. Rachel and Jess were incredibly helpful throughout the whole process, from finding a house to rent, right through to getting moved in. They made everything straightforward and stress-free. Would definitely recommend using YourMove Carlisle!
Thank you for your recommendation Grace, we really appreciate the positive review! The Your Move team.
5/5
Thanks to Jess from your move, she provided a great service, always easy to get hold off and never felt an inconvenience asking for help. Would highly recommend.
Conor, thank you for your positive feedback, very much appreciated. We were glad to help! The Your Move Team.
1/5
I do not ever write negative reviews unless absolutely needed! but in this case it’s paramount I’m afraid! I Would never recommend this agency as the stress they caused to us by not sharing vital information was catastrophic and unprofessional. Ignoring calls from my agent and not returning them to say the least! Avoid and do your research there are far more professional and competent that deserve your time and business.
Suzy I am sorry you felt the need to leave this review. I did try to reach out to discuss with you, with no reply. My team felt they helped you a great deal and as I am sure you will now know, we did not have the information you thought we did and indeed we found out at the same time as you and your solicitor. I reviewed the file in full and the amount of times we spoke to you and your agent was extensive. We are happy to take feedback on areas we can improve but we were unable to help on this occasion, I appreciate this can be very difficult but we tried our best to support you. Sincere regards Liz Bolger Director.
5/5
Absolutely fantastic service from initial valuation to final completion. Clare and her staff are great to deal with and they are always happy to help. Simply can’t fault Your Move Wigton and would definitely recommend.
Lynn, thank you for your positive feedback, very much appreciated. Thank you for your recommendation. The Your Move Team.
5/5
Melanie has been fantastic from start to finish. Absolutely nothing was a problem and great communication throughout. 100% recommend!
Brooke, thank you for your positive feedback, very much appreciated. We were glad to help! The Your Move Team.
5/5
Rating only, no written review.
Thank you Josh, we appreciate your 5 star review.
5/5
We are very happy with the help, advice & guidance Melanie has given us throughout the process of letting our cottage. We were kept informed of all viewings, which were all accompanied by the same rep from Your Move. Although it has taken a little while we feel that Melanie has found us a tenant who will fit perfectly.
Thank you for your review, Margaret. We really appreciate your positive feedback. Thanks, The Your Move Team.
5/5
Your move Carlisle branch is very effective and efficient. They have good customer service. Adele really helped me get a place to stay when I was new in Carlisle. Thank you so much Adele and your team xx
Vivia, thank you for your positive feedback, very much appreciated. We were glad to help! The Your Move Team.
5/5
I would like to express my sincere gratitude to Jessica at Your Move estate agents in Carlisle. She's been extremely helpful, and professional and throughout my tenancy I felt supported. I highly recommend Your Move to anyone looking to buy or rent particularly if it's your first time.
Julia, thank you for your positive feedback, very much appreciated. We were glad to help and we thank you for your recommendation. The Your Move Team.
5/5
We have now used Your Move twice to rent out two houses with the Carlisle office, where Jessica Johnston has been excellent and very helpful in given advice. We would recommend them . Charlotte and Mike
Thank you Charlotte for your review, we really appreciate your recommendation. Thanks, The Your Move Team.
5/5
I'd like to thank Adele and Jessica in the lettings team. They've taken on my property as a fully managed let and have worked incredibly hard to get it fully let. Particularly, their level of communication is great and I feel like I'm in safe hands. Thanks very much!
Thank you for your positive review of our Lettings team at Your Move Carlisle. The Your Move Team
5/5
Property sold quickly with good pictures and advertising online. Your Move actually drove the process chasing up both sides & solicitors to keep everyone on track.
Thank you for this review Claire, we appreciate the positive feedback. The Your Move Team.
5/5
Rating only, no written review.
Thank you David, we appreciate the 5 star review.
5/5
Got my keys start of July everything went through really quickly and all the girls in Your move were absolutely brilliant! Always keen to help even with some of my stupid questions! 😅 Highly recommend!! …
Thank you for your high recommendation Ellis, much appreciated. The Your Move Team.
5/5
Brilliant customer service, very quick response time and very helpful with questions. 10/10.
James, thank you for your positive feedback, very much appreciated. The Your Move Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Your Move Property @ Cumbria, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Your Move Property @ Cumbria and its branches won awards at EA Masters in one year, most recently 2025.
EA Masters winners in one year, the group and its branches: 2025.
EA Masters by year, 20252025 3 Gold across three branches EA Masters 2025 winners
Source: EA Masters winners lists, as published, linked by year.
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Carlisle (31-33 Fisher Street) has the most, with 411 reviews rated 4.6 out of 5, followed by Carlisle (31-33 Fisher Street) with 293.
The seven Your Move Property @ Cumbria offices, by town:
Yes. In The Trusted Agent 2026 awards, Carlisle won Trusted Agent. At EA Masters 2025 its branches won 3 Gold awards.