Trusted Agent profile
★★★★★
656 reviews across 5 offices and 3 platforms
Wright Marshall Estate Agents has five offices, in Buxton, Nantwich, Knutsford, Northwich and Cheshire East. Together they have 656 reviews on three platforms, rated 4.8 out of 5 overall.
575
Reviews on Google
All 5 offices
5
Reviews on Facebook
All 5 offices
76
Reviews on Trustpilot
All 5 offices
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Wright Marshall Estate Agents's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Wright Marshall Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Wright Marshall Estate Agents and its branches won awards at The British Property Awards in one year, most recently 2024.
British Property Awards winners in one year, the group and its branches: 2024.
2024 1 Bronze The British Property Awards 2024 winners
Source: The British Property Awards winners lists, as published, linked by year.
Showing 575 reviews on Google only. Show every review
5/5
GoogleWonderful service, advice and support from James and his team. A refreshing approach and a real understanding of the marketplace. ExcellentPositiveResponsiveness, Quality, Professionalism, Value
Thanks very much Steve, it was a pleasure working with you.
5/5
GoogleDiane did a great job of selling our house fast for the right price and the team took some great photosPositiveResponsiveness, Quality, Professionalism
Thank you for the review, it was a pleasure working with you. We hope you are settling into your new home.
5/5
GoogleWright Marshall's Knutsford team worked really hard to find a buyer for our property in a a compressed timescale without compromising on the asking price. They subsequently also ensured there were no delays in the transaction. Superb service throughoutPositiveResponsiveness, Quality, Professionalism, Value
Thank you Peter for your review. It was a pleasure working with you and we wish you all the best in the future.
5/5
GoogleWe recently sold our home with Wright Marshall Knutsford, we received a professional service throughout and felt we could trust them to carry out what they said they would. Due to delays out of their and our control the sale strung on for months but they kept in contact with updates throughout the process and never went quiet on us. Many thanks James and Diane 🙂PositiveResponsiveness, Professionalism
Thank you for your review. We are delighted that you were happy with our service.
5/5
GoogleWe couldn’t recommend Wright Marshall Knutsford highly enough. The attention & professional service given by Diane was outstanding. This sale was problematic with problems out of our control but Diane & James worked tirelessly to solve them resulting in our sale & purchase being completed. Diane was always approachable, professional and a pleasure to speak too. Thank you.PositiveProfessionalism
Hi Mark. I’m so pleased that you were happy with the service, and want to wish you and your family all the best.
5/5
GoogleHaving just sold our home through Wright Marshall our experience with them was absolutely fantastic from start to finish. After a different local agent tried to convince us to sell our home at a really low price, it was great to meet James, who thoroughly explained how and why he believed a far higher valuation was appropriate, which we were able to achieve within one week of going on the market. James is highly experienced and a real expert on the local WA16 market. Diane and Louise proved to be in control of the process and tireless in chasing through responses to aid the process. I would happily suggest Wright Marshall to anyone looking to sell their home.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind Words Bryan. It was a real pleasure working with you. I hope that you are very happy in your new home!
5/5
GoogleEnthusiastic and professional with attention to detail. Louise with Deb and Sarah prepared and sold our house quickly to both our and the buyers satisfaction. More importantly the team kept us informed at every stage as the house purchase chain moved through to a successful completion. We certainly recommend Wright Marshall Nantwich as an agent for house sales.
Many thanks indeed Mr & Mrs Butler, we are incredibly grateful for your comments and of course being able to sell your property & enable you to move on. It has been a pleasure being your nominated agent & myself and team wish you all the very best in your new home. Best Wishes Louise
1/5
GoogleIf I could give zero stars I would. The ladies here are polite enough, but its like they have no idea what they are doing. First of all.. fixes we had requested prior to moving in hadn't been done.. thats okay.. gave them the benefit of the doubt only to get to the house to find it FILTHY, muddy footprints, dead woodlouse and even bin bags in the kitchen. Just not cleaned which at the best of times is not great, but during a pandemic.. Jeez. The property is now manged by a different business (long story and one we still don't fully understand) and Wright Marshall have not fixed anything that they agreed agreed to which even though they don't manage the property ow, it's their responsibility. We have also not been compensated for all of the cleaning products and time spent cleaning. Terrible experience and considering this is our first house it can surely only get better which is a positive.....NegativeResponsiveness, Quality, Professionalism, Value
Thank you for your comments. The property was cleaned by a reputable company when the property was taken off another Nantwich based letting agent. There were viewings in between the cleaning & the property being rented out (which unfortunately may explain footprint marks) - it was on the market through Winter. When it is an empty property it is standard to rent ‘as seen’. If a tenant formally requests a clean before the commencement of tenancy we would have certainly asked the landlord for authorisation to do this but we don’t do this automatically as a rule unfortunately. Insects are a little out of our control due to environmental conditions. The landlords decided to manage the property themselves & this was a very last minute decision made by them as we originally had been set to manage it, so this slightly complicated matters for the team which was out of our control. The issues are now being progressed by our external contractors, but as they are external we have to rely on their timescales which on this occasion seems to have taken longer than usual (due to lockdown) as it was supposed to be emergency work only during lockdown and these were unfortunately not classed as emergencies. We do pass on our best wishes for your tenancy & time in the property.
5/5
GoogleWright Marshall (Nantwich), run professionally and cheerfully by Branch Manager, Louise Chapman, goes a long way to reviving the reputation of estate agents!! I would not hesitate to use this branch again. The process of selling my home was hassle-free. The regular, informative and personal updates on the progress of the sale kept everything on track. First Class service.PositiveResponsiveness, Professionalism, Value
Good Afternoon Tricia, Thank you so much for posting your review, its great to hear, very much appreciated. All the very best in your new home!
5/5
GoogleRating only, no written review.
Thank you for the 5 star review
5/5
GoogleI have recently purchased a property through Wright Marshall Knutsford and could not be happier with the service they provided. From the first viewing to receiving the keys I was always dealt with in a friendly, helpful and professional manner. I can only say thank you to all the team for their help.
Christina, we are so pleased that you were happy with the service you were given. Wishing you all the best in your new home.
5/5
GoogleReally impressed with the team at Wright Marshall. Very friendly and approachable people but also professional and reliable. Special thanks to Diane for ensuring our purchase completed as planned during these challenging times.PositiveProfessionalism
Thank you Nigel for your review. It was a pleasure dealing with you and hope you and the family are settling in your new home.
5/5
GoogleI'm very pleased with the Wright Marshall service - very professional and all queries handled promptly. It made my sale a straight forward transaction despite the current lockdown situation. Diane especially provided a courteous and competent service. I would recommend!
Thank you Stephen for your review, it is always nice to hear that we have done a good job. All the best.
5/5
GoogleJust sold our beautiful home and wanted to thank Wright Marshall for all there hard work and excellent service. Diane and James are fantastic and keep you informed all long the journey. I would most definitely recommend using them to sell your house.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Cheryl for your kind words. You have been great clients, and a pleasure to work with.
5/5
GoogleWright Marshall Knutsford recently handled the sale of our property. They kept us informed at all stages of the process and handled the sale from start to finish with great professionalism. I would particularly like to thank the sales team, who were extremely courteous and helpful throughout. I have no hesitation in recommending Wright Marshall and would most certainly use them again should the need arise in the future.
Thank you David for your review. It was a pleasure working with you.
5/5
GoogleWe recently purchased a property through Wright Marshall and couldn't be happier with the service. Friendly, professional, responsive and proactive in all respects of our purchase. An excellent and knowledgeable team; we would definitely recommend them to both potential purchasers or sellers.PositiveResponsiveness, Professionalism
Thank you for your review. We are delighted that you were happy with our service.
5/5
GoogleI recently sold my property through Wright Marshall in Knutsford and from start to finish throughout the process I received fantastic service. From the outset with the initial engagement and valuation, I felt that I was in reliable hands, and this continued throughout the process as I was kept well informed of all developments and felt as though all aspects of viewings, feedback and general updates were all handled extremely professionally. Moving house will always involve an element of stress as many aspects feel out of your control, but where I felt Wright Marshall Knutsford made a huge difference was in the way that they managed these aspects and made it feel like we were really in it together. In particular, I really felt that Diane put herself in my shoes and it made a huge difference that we had a quality estate agency working to make this happen and using their vast experience to join the dots between all of the stakeholders so that any risks were properly understood and being dealt with. Thank you to James, Diane and team for a great service.PositiveResponsiveness, Quality, Professionalism
Thank you so much Phil for your review. It was a real pleasure working with you
1/5
GoogleSadly I had a bad experience of being a landlord and letting my property with Wright Marshalls. Abby dealt with my property and at first everything was great. They were the best priced for the service offered in my opinion - I did shop about as I was a first time landlord. However that was where the good points stopped. They lied about the tenant having a pet/failed to tell me - the tenant told me they had informed the agent. Told me I was lucky my tenant had stayed for the whole contract and paid the rent as could have easily walked away and disappeared (my biggest fear as a first time landlord - really lovely to hear from an agent you have just paid approx £90 a month for the last 12 months to manage your property)!! Told me I had ''done well'' out of the tenant (I think they mean they paid their rent for the full contract - scary that they see that as a landlord 'doing well' and not the tenant just doing what they are contractually obligated to do)!! Made me feel like a bad person for not allowing the tenant to leave the contract early (approx 7 months early) and said they had never had a landlord refuse this before - I have a mortgage on the property so could not allow them to leave as I would then have to pay the mortgage on two properties which I could not afford to do! If you want an agent that massively favours the tenant then Wright Marhsalls is the one for you!NegativeProfessionalism
5/5
GoogleThe team at Wright Marshall are excellent. They are customer focussed, hard working and committed. Our experience of using them as a selling agent was first class. Would always recommend.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAfter having my property on the market with another agent in Buxton, and having no interest in the property I took it upon myself to go and see Nick and the team at Wright Marshall. They couldn't have been more helpful in everyway..they have been efficient, friendly and extremely professional. Within hours of my property going on the market I've had numerous calls from both Paula and Nick with people wanting to view the property. I've been blown away with the response and as I'm a first time seller they have guided me through the process. What a pleasure they are to use and work with. Well done everyone at Wright Marshall. I would definitely recommend using there expertise and experience in the property sector.PositiveResponsiveness, Professionalism
5/5
GoogleHappy to recommend both Sales & Letting Services, I have let my apartment through Wright Marshall three times & have had very positive experience each time. Great service & friendly staff. Very professional. Also let my son’s apartment & very successful again, the tenants also remarked that they were dealt with efficiently & politely. I am now dealing with the Sales team who have been proactive in all aspects of the sales process & are communicating well with me, the buyer & the solicitors involved in the conveyance. I have great confidence in their ability to do a professional job for me.PositiveResponsiveness, Quality, Professionalism, Value
4/5
GoogleThe view across the river towards Tata. Reminder of the industrial heritage of the area and a pointer towards the regenerative power of nature. A great walk.
Thanks Graham for reviewing Wright Marshall Northwich Branch. Being a local guide helps our customers.
5/5
GoogleI cannot speak highly enough of the team at Wright Marshall, Nantwich - Louise, Hannah and Debs. They provided a first class service from the start of the process of selling our house through to completion. Our sale was far from straightforward but Hannah always kept us updated and was always there to offer support when needed. If you want to sell your home then you should use Wright Marshall.
Thank you so much Liz, it was an absolute pleasure assisting you & we wish you all the very best. If my office can help you in the future please just ask! Louise Branch Manager - Wright Marshall, Nantwich
4/5
GoogleHad them out for a quote .came out when they said and on time .quote came next day ....Good service
Your review is appreciated Darren, Thankyou Louise
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Buxton has the most, with 244 reviews rated 4.7 out of 5, followed by Nantwich with 162.
The five Wright Marshall Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, High Peak won Trusted Agent. At The British Property Awards 2024 its branches won 1 Bronze award.
