Trusted Agent profile
★★★★★
656 reviews across 5 offices and 3 platforms
Wright Marshall Estate Agents has five offices, in Buxton, Nantwich, Knutsford, Northwich and Cheshire East. Together they have 656 reviews on three platforms, rated 4.8 out of 5 overall.
575
Reviews on Google
All 5 offices
5
Reviews on Facebook
All 5 offices
76
Reviews on Trustpilot
All 5 offices
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Wright Marshall Estate Agents's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Wright Marshall Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 575 reviews on Google only. Show every review
5/5
GoogleLooking for a reliable estate agent is not easy, but these guys real try. Would recommend without question.
We are really thrilled to have received your lovely review & that is great to hear! Thank you so much again
5/5
GoogleI’ve had the pleasure of dealing with this office and was blown away by the exceptional service provided. The team are enthusiastic and proactive in their work & their level of knowledge is second to none. They are a very customer focussed team who go above and beyond to ensure customer satisfaction.
Thankyou so much for your review, it is very much appreciated! It has been lovely assisting you and if there is anything else we can help with please do not hesitate to contact my office! Best wishes Louise (Branch Manager)
2/5
GoogleI'm not normally one for giving bad reviews, but on this occasion I felt it was necessary. We rented with Wright Marshall for 3 years. When we first decided to go with Wright Marshall, we had an overall good experience. However, as time went on, we would raise issues that would just go constantly unresolved. For example, our shower was broken and the toilets didn't flush properly. Twice plumbers came out but nothing was ever done to fix the problem the entire time we were there. Instead, they just came to "assess" what needed doing, without actually doing anything about it. What really annoyed me, however, was the attitude of some staff. We were told that the landlord wanted to do a visit, which we were absolutely fine with, but on a date and time which suited us. A date and time was given to us and we said sorry but that doesn't work for us due to working shifts, so instead we sent a range of dates and times we could do instead. We were sent a reply saying unfortunately the landlord has to visit at this specific time and date, due to their commitments, even though it was clear that they hadn't bothered to check with the landlord first before responding to us. In reply, we stated that unfortunately we can't do that date, so Wright Marshall would need to speak to the landlord to see what alternative dates they could do, because I would be in the middle of a set of night shifts and the landlord's visit would mean I'd only get approximately 3 to 4 hours sleep. The next reply is what really annoyed me. The Wright Marshall rep replied saying that technically they only had to give us 24 hours notice and the landlord has a legal right to visit, which we never disputed in the first place. "The landlord isn't coming until 14:00, can't your partner just sleep in until then". If we had just said no and given no alternative dates, then I'd understand this response a bit more, but that response just showed they cared far more about keeping the landlord happy than they did us. Unfortunately because of this and the lack of care given to us when we reported faults just soured the relationship we had too much. There clearly wasn't any consideration to the property being our home, even if we were just renting. So we decided enough was enough and we moved elsewhere. To this day we've had no apology. The response to this review sums it up perfectly for me. "Hello Aaron, we are disappointed to have received your 2 star rating". Most company reps would put something along the lines of "I'm sorry to hear you've had a bad experience". Instead, "we are disappointed to have received your 2 star rating". Clearly a lot of people have had good experiences with Wright Marshall, it's just unfortunate that in the end we weren't one of them.
Hello Aaron, we are disappointed to have received your 2 star rating. If you have had a recent experience you can share, we would be happy to assist as we always strive to provide an excellent service. Please feel free to drop me a line; louisechapman@wrightmarshall.co.uk Thank you Louise (Branch Manager)
5/5
GoogleHighly recommend Wright Marshall Nantwich, made the purchasing of a property stress free. Staff are all very professional, Hannah who was looking after the sale/purchase even went out her way to pass on contacts for surveys etc. making the whole process simple for all parties involved. Many thanks for all your help and assistance!
Hello Barry, we can't thank you enough for your review thank you! It was a real pleasure to help you in your purchase & we wish you all the very best in your new home! Best wishes Louise (Branch Manager)
5/5
GoogleBought our new home off wright Marshall Nantwich and they were very helpful and went above and beyond when asked
Thankyou Bernie, we hope you are settling into your new home and we are so glad they we could help you. Best wishes to you- happy Christmas! Thankyou again Louise (manager)
5/5
GoogleI am a director of Heatshield Plumbing, Heating and Electrical, we have carried out constant works on behalf of Wright Marshall and have always had a great relationship in helping them with all their requirements. Great company.
Thankyou Jordan for your review, we appreciate all your professional assistance to both the rental & sales departments. Thankyou Louise (Manager)
5/5
GoogleIf you’re looking for a letting agent then I can’t recommend these enough. From start to finish absolute great communication, friendly and really listened to my needs as a tenant searching for a new property. I viewed a property last week and it was a pleasure to be shown around. Whilst the property wasn’t for me, Victoria has called me every few days and kept me updated on new listings the area. Thanks again.
Thank you so much for your comments Shel, they are much appreciated & we are very glad to be able to provide assistance to you. Thanks again Louise
5/5
GoogleExcellent Customer Service ..
Thank you for your 5 star review much appreciated. Have a great weekend From the Management at Wright Marshall Nantwich
2/5
GoogleWent in but they weren't helpful or interested. Plenty of others were.
We are sorry to have received these comments as this is far from our usual feedback. I would be very pleased to assist you further should you require any help on either sales or rentals. Kind Regards Louise
5/5
GoogleFrom start to finish, Louise and her team guided me through the sale of my house. Smooth sale, great team, couldn’t have asked for more, thanks.
Hello Katie, thank you for your review, we are delighted to have helped you & that you have shared your positive experience, thank you for using our services. Our best wishes to you!
5/5
GoogleWright Marshall Nantwich a great team, professional and friendly and very customer centric, highly recommended
Thank you so much Michelle for your very kind words & I'm so glad we got there in the end! Wishing you all the very best in your fab new home & thank you also for sending through the card - very thoughtful of you!! Best wishes Louise
5/5
GoogleThe team at Nantwich help us massively in an upsetting time, we were constantly informed as to what was going on and were always happy to answer our questions no matter how big or small. Everyone we dealt with at the office had a lovely, friendly manner to them, would definitely recommend
Sincere thanks for your review Sarah, it has genuinely been a pleasure to assist you as you say at a difficult time. Our great thanks for asking me to be your agent, we are so pleased to have reached a very successful conclusion. Best wishes to you & all the family and thank you again for asking myself and team to be your chosen agent. Kind Regards Louise
5/5
GoogleGreat service for our house sale. Really proactive chasing up our buyers, liaising with solicitors and making the process move as quickly as it could. Really friendly and professional staff.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much James, absolute pleasure to get you sold & all the very best to you and the family! Best wishes Louise & team at Wright Marshall
5/5
GoogleBrilliant estate agents so helpful x
Thank you Ben, your feedback is very much appreciated.
5/5
GoogleVery happy with the friendliness and efficiency of the team, thank you.
Tim, thank you very much for taking the time to provide such a nice review. Much appreciated.
5/5
GoogleSo helpful and friendly. Great property management
Many thanks for providing us with a five ⭐️ review. Very much appreciated.
5/5
GoogleVery professional throughout. Great team, couldn’t recommend them enough.
Glad to hear you were happy with our service Richard. 👍 …
5/5
GoogleExcellent service and support from Paula Cooper and the team at Wright Marshall during the sale of mum's house
Thanks very much Ken, much appreciated 👍 …
5/5
GoogleVery professional, helpful and proactive - kept me fully updated on both sale and purchase transactions. Highly recommend.
Many thanks for your review Liza, I'm delighted to hear you were happy with our service.
5/5
GoogleSo pleased we went with Wright Marshall’s to help sell our properties. The staff were knowledgeable, friendly and efficient.
Thank you so much for the review. Very much appreciated 👍 …
5/5
GoogleGreat service from all staff from start to finish selling our property. All the pressure of showing people round taken from us as part of the service and the best price achieved for us in a quick turnaround. Would definitely recommend Wright Marshall and wouldn't hesitate to use them again.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for the kind review - much appreciated Linda.
5/5
GoogleWhen buying my house the team were always personable, helpful and knew where things were up to. I would use them in the future.
Thank you very much for your review Ian, it was a pleasure to help you find your new home & from myself and team, we wish you all the very best! Kind Regards Louise (Branch Manager)
5/5
GoogleI sold my mothers house in Nantwich in March and the experience with Wright Marshall was seamless - quick when needed but also very sensitive to the needs of a frail pensioner. The preparation including legal surveys, photos and floorplans was in place very quickly and when we pushed the button Louise and the team had the house on the market straight away and sold within a week! Following this the whole process was managed with great communication and everything went without any hiccups and on schedule - highly recommended.
Thank you John, your words are extremely kind & I am so pleased we could help with the sale of mums property in what was a stressful and overwhelming time. Very best wishes to you & your family, and thank you so much again, Louise
5/5
GoogleI have recently completed a purchase with Wright Marshall Nantwich and the service has been exceptional. I dealt with Joanne and could not have asked for a more dedicated, friendly and professional agent. Throughout the process Joanne remained in close contact and no enquiry was too much. To top it all off, on completion day I was presented with a goodie bag to get us started in our new home. I would highly recommend working with this estate agent.
Thank you so much Izabela, we are thrilled to have received such kind words and it has been wonderful to help with your new home purchase! Our very best wishes to you in your fantastic new home. Thank you again Louise (Branch Manager)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Buxton has the most, with 244 reviews rated 4.7 out of 5, followed by Nantwich with 162.
The five Wright Marshall Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, High Peak won Trusted Agent.
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