5/5
GoogleJust bought through Woodlands the team were great and always very responsive always helpful
Agent replied · 16 April 2026
Hi Jon! Thanks so much for taking the time to leave those kind words. hope you are settling in well!
Trusted Agent profile
Woodlands Estate Agents in Redhill and Horsham
★★★★★
797 reviews across 2 offices and 3 platforms
Woodlands Estate Agents has two offices, in Redhill and Horsham. Together they have 797 reviews on three platforms, rated 4.8 out of 5 overall.
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Our offices
Woodlands Estate Agents's two offices, most reviewed first. Each has its own page.
Awards
The Trusted Agent 2026 results for Woodlands Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Woodlands Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
TrustpilotOnly care for landlords not the tenants
We rented our property for over eleven years, and for most of that time everything was straightforward. When Woodlands took over the management two years ago, we continued to pass every six‑month inspection without a single concern raised. However, the moment we gave notice, the experience deteriorated sharply. The agency shared our personal contact details with multiple contractors without our consent or even the courtesy of prior notification. We had people knocking on the door unannounced and calling to arrange visits we knew nothing about. It was intrusive, unprofessional, and entirely avoidable. When it came to the return of our deposit, the landlady, via the agency, attempted to claim funds for improvements that clearly fell under betterment and were wholly inconsistent with the terms of the tenancy agreement. Only through persistence did we recover our full deposit, and that was certainly not thanks to the agency’s support. Based on our experience, I would not recommend this agency to tenants.
5/5
GoogleA very smooth sale of our property. We cannot thank them enough. Very pleasant people to deal with and the communication from them was superb. I would recommend them to every seller.
Agent replied · 24 December 2025
Thank you Carry, for leaving such kind words. We appreciated you giving us the opportunity to sell your lovely home and we hope you are both very happy in your new home. Have a lovely Christmas!
5/5
TrustpilotCredit where credits due....
I have dealt with two or three letting agencies in the past, but without question, I find dealing with Woodlands Redhill by far a pleasure to work with and to communicate too. Samantha, Chris and the rest of the team are both friendly and empathetic. Always polite and accommodating regardless of the Issue. They'll always answer calls and emails, If not rest assured, a callback or reply is just minutes away. I suppose it's one of the main reasons I've continued dealing with them within the same amazing property.
5/5
TrustpilotSincerely Satisfied
My wife and I are both overseas landlords with just one rental property each; hardly big time. But as you can imagine, managing our investment at a distance can be a challenge. That said, our 15 years with Woodlands have been worry-free. Sure, we've had the occasional problem, which is why safe hands are needed. They have always been provided by friendly and competent management and staff with whom we have developed a level of confidence bordering on a family relationship. We just drop in for a chat when we visit. The business side looks after itself. Other than a free beer, what more could you ask for?
5/5
GoogleI couldn’t be more impressed with the service I received. From start to finish, the team was professional, proactive, and genuinely committed to helping me every step of the way. Communication was flawless, every question answered quickly, every update delivered without me having to chase. Their market knowledge was spot-on, the photography and listing were exceptional, and they brought in high-quality viewings right from the start. The entire process felt smooth, stress-free, and surprisingly enjoyable! If you’re looking for an estate agent who truly goes above and beyond, I can’t recommend them highly enough. A first-class experience from a first-class team.
Agent replied · 24 December 2025
Hi Matthew, thank you so much for your kind words, we were thrilled to assist you both and hope you settle into your new home quickly and enjoy a fab Christmas in your new home!
5/5
GoogleIt has been a pleasure doing business with Woodlands. The team are all very professional, courteous and pleasant to deal with. Special thanks to Brandon for his help throughout and for bringing the sale to a satisfactory conclusion. I would not hesitate in recommending their services.
Agent replied · 24 December 2025
Hi Diana, Thank you for your kind words. I appreciate for you, it has been a very long process with previous agents trying to sell your property. We were delighted when you approached us and gave us the opportunity to finally get you sold! Wishing you a Merry Christmas!
5/5
GoogleWe had a really good experience with Chris. He was warm, generous with his time, and responsive. He answered all our questions, guided us clearly, and made the whole process feel smooth from start to finish. We also appreciated that he saw us as strong tenants and treated us with genuine respect throughout. ⭐️
Agent replied · 24 December 2025
Hi Sara, thank you for taking the time to leave such kind comments regarding your experience dealing with Chris. We hope you are settling in well in your new home.
5/5
TrustpilotGreat service from Chris
Great service from Chris, in the rentals department in Horsham. Chris really helped me rent out our property and answered all the questions I had and helped make the process as easy as possible. Thank you
5/5
TrustpilotSatisfied Customer
Woodlands is efficient and quick to respond to any problems tenants or landlords may have.
5/5
GoogleBen from Woodlands was brilliant throughout the whole process, lining up multiple viewings in the first week to secure an early sale and continuing to communicate on a regular basis with all the relevant parties until exchange. His communication skills are excellent and he kept me regularly updated. Thoroughly recommend this Estate Agent.
Agent replied · 24 December 2025
Hi Kathryn, Ahh Fantastic! What lovely feedback, thank you for taking the time to let us know how your sale went. We were so pleased to assist you and appreciate your returning custom.
5/5
GoogleOur experience with Woodlands is overall good so far. Chris has been fantastic with his work. He is such a responsive agent! Really helpful, quick to respond to emails, very clear and accurate with the information he shares and really great with what he does. Highly recommend. Thank you Chris.
Agent replied · 24 December 2025
Hi Ashmi, Thank you for this, really appreciate you taking the time to leave such positive feedback. We hope we can continue to provide excellent service for you moving forward.
5/5
GoogleI would highly recommend Woodlands estate agents having experienced such a fantastic level of service from start to finish. All the team were very welcoming, informative and kept me up to date throughout the hole process. I’d like to thank Brandon in particular for all of his efforts alongside both Ian and Simon. Thank you 👏👏👏 …
Agent replied · 24 December 2025
Hi Paul, thank you very much for your kind words! Great to get your sale over the line, and appreciate your business tremendously. Hope we can assist again in the future!
5/5
GoogleRented a property fir the first time through Woodlands with Chris being my main point of contact. Process was simple and and well explained. I had to shuffle my move in date with Chris and the team changing the paperwork without hassle.
Agent replied · 24 December 2025
Hi Garry, Thanks very much for taking the time to leave your feedback on the experience dealing with Chris and the team. Hope you are very happy and settling into your new home! :-) Any issues, please don't hesitate to reach out to the team.
5/5
GoogleJoe Mcpherson has been excellent as well as Tom Cosens in their concern to look after their clients. Great customer service.
Agent replied · 24 December 2025
Thank you very much for your kind words, It is really appreciated and hope we can continue to impress in the future :-)
5/5
GoogleFriendly, thoughtful and helpful team throughout the process of selling. Highly recommended.
Agent replied · 24 December 2025
Thank you so much! It was an absolute pleasure to assist with your sale and hope you're going to be very happy in your new home once you're all moved in and settled.
5/5
GoogleRating only, no written review.
5/5
GoogleI recently sold my property through Woodlands Estate Agents and I definitely recommend them. From start to finish, the entire process was handled with professionalism, care, and expertise. The team made the selling process seamless and stress free. They provided honest and realistic advice on pricing my home, my property was listed beautifully and attracted the right buyers. They kept me informed at every stage, offering regular updates and answering any questions I had. The sale of my house went smoothly. Thanks to their hard work, my property sold quickly and for a great price. I felt fully supported throughout. Thanks so much Steve, Mike, Dave and Liz for everything. I am now settled into my new home.
Agent replied · 23 November 2025
Thank you Martine. Glad to hear you are settled in your new home. Best wishes Steve, Mike, Dave and Liz
5/5
GoogleCan’t thank everyone enough at Woodlands! As a first-buyer looking for a property Ben, Brandon and the team guided me every step of the way. I would highly recommend!!!
Agent replied · 16 April 2026
Hi Liv, thank you for taking the time to get in touch and leave such positive words! Really appreciated :-)
5/5
GoogleMegan was a star! really great to deal with, highly recommend. 5 stars.
5/5
GoogleHave nothing but good things to say about our experience with woodlands from the beginning of our tenancy. However I have to name one person in particular, Joe in property management is amazing. He is not just fantastic at his job but he does it in a personable way. He remembers details from months ago, and it's impossible not to smile by the end of a call with him because although an issue may be serious he will find a way to cheer you up. Within an hour of calling to report a heating issue I had a plumber at the door. He truly is a good egg. I'd highly recommend using woodlands as both a tenant and I am certain my landlord would agree.
Agent replied · 16 April 2026
Hi Emma! Wow, thank you so much for taking the time to leave such a lovely review of your experience working with Joe. He really is like this with every client and we are so pleased to have him as such a key part of our team. Hope we can continue to impress you moving forward :-)
5/5
GoogleWe had excellent service from Woodlands Estate Agents. Ben Rymarz was our main contact and nothing was too much trouble and he kept us informed all the way through the process of purchasing our property. The other members of the Woodland team were also very friendly and professional. We would thoroughly recommend this company to others.
Agent replied · 16 April 2026
Hi Melissa, thank you very much for your kind words, and so pleased to hear that you had such a positive experience with Ben and the sales team. We hope we can be of assistance to you again in the future but wish you many happy years in your new home :-)
5/5
GoogleRating only, no written review.
5/5
GoogleI can’t recommend Stephanie highly enough. From start to finish during the inspection,she was professional, thorough, and exceptionally responsive. She took the time to patiently answer every question I had, and she documented every issue … More
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Questions about Woodlands Estate Agents
Which Woodlands Estate Agents office has the most reviews?
Redhill has the most, with 566 reviews rated 4.8 out of 5, followed by Horsham with 251.
Where are the Woodlands Estate Agents offices?
Has Woodlands Estate Agents won any awards?
Yes. In The Trusted Agent 2026 awards, Redhill won Trusted Agent.
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