5/5
So far as acting agents for my landlord they have been brilliant, attending to any problems quickly and politely. Really caring
Agent replied · 13 June 2024
Thanks Colleen, we're so glad you're happy with the service!
Trusted Agent profile
★★★★★
127 reviews across 2 offices and 2 platforms
Wilman and Lodge has two offices, all in Keighley. Together they have 127 reviews on two platforms, rated 4.8 out of 5 overall.
126
Reviews on Google
All 2 offices
1
Reviews on Facebook
All 2 offices
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Wilman and Lodge's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
So far as acting agents for my landlord they have been brilliant, attending to any problems quickly and politely. Really caring
Thanks Colleen, we're so glad you're happy with the service!
5/5
Wilman and Lodge have been supportive, thorough and their communication is excellent. They take pride in the service they provide.
Thanks Nicola! We certainly try our best :)
4/5
Wilman and Lodge have managed our tenanted property for a number of years and I have always found the team very professional and helpful.
Thanks for your positive review Mr Charmbury!
5/5
Very happy with our tenant at our rental property in Sutton i craven No issues with payments .The team at Wilman and Lodge in cross hills are always professional ,friendly and provide all the paperwork efficiently and on time .can highly recommend using wilman and lodge if you are thinking of renting out or putting your property on the market
Thank you Graham for the positive feedback!
5/5
Thank you for getting me through the whole house sale and moving process in such a professional and knowledgeable way. There were times when I didn’t think I’d get there but you gave tremendous support in a calm and steadying way.
We're so glad we could make the process that little bit easier! Thank you for your lovely review.
5/5
Wilman have been renting out our properties for the past 7 years. A good service that has delivered us some good, well vetted tenants.
Thank you for your review, we really appreciate your continued business!
5/5
Been with them to rent a property for over 2 years. Excellent service. Very quick to resolve maintenance issues with the large team available. Quick to find new tenants at turnover.
A property you bought through us too if I remember rightly! Thank you for your kind review :)
5/5
We have dealt with Wilman and Lodge as Landlord Management Agents for over 3 years, they are very professional and take the stress out of letting your property. Quick to respond to any queries etc..
Thank you for your review - we'll pass your kind words onto our rentals team!
5/5
Wilma and lodge where very professional, helpful and supportive in there role as estate agents for both the sale and purchase of my properties, even after the sale had gone through. They where very proactive and responded to email and calls with the information I needed. My house sale was initially set up by the Crosshills office but was controlled by the lovely ladies at Silsden. Top marks to all. Xx
Thanks Rachel! We're so glad we've been able to help at both sides. We'll pass it on to Cross Hills & Silsden office.
5/5
Friendly greeting the moment you walk through the door. Helpful, slick professional staff making life easy when it comes to selling your home. The entire process went smoothly from beginning to end. I highly recommend Wilman and Lodge and should I ever need the services of an estate agent again I will be happy to return there.
Thank you so much for your review!
5/5
Wilman and Lodge are ace. From senior management to staff at all levels, they are highly professional. All know their jobs and the intricacies of buying and selling houses in an ever changing market, in detail. From the dress code to valuation to marketing to viewings to completion, nothing is too much trouble. But even more than that, they are empathetic, understanding and patient. Mine was a challenging sale but I was supported throughout the process. I was treated fairly and with great empathy and respect. I cannot speak highly enough of everyone at Wilman and Lodge.
Thank you so much for your review - this is the exact experience we want to give every one of our vendors!
5/5
I used Wilman & Lodge for the sale of my mum's flat as she had used them in the past for purchasing previously. Due to living over an hours drive away from the sale of the property, I was extremely happy with their services. Jenny was brilliant and so was the communication, whether it be via email or telephone. Prompt services, polite, very efficient and very professional. No issue was a problem as they liaised directly with the solicitor and purchaser to push the sale forward. Thank you all again for a great service.
Thanks for your lovely review, so happy we could help! We'll pass it onto Jenny & the team too :)
1/5
Asked if a property had dedicated parking, they said it did, it absolutley did not. Neighbours created a huge scene all because this company couldn't just say there was no parking. Agent then hid in the house and the company washed their hands of it all, leaving us to deal with the situation.
4/5
Very good.
4/5
Rating only, no written review.
4/5
Helpful.
Thanks John!
5/5
Lovely staff Lovely food had a great night very abliging staff.
5/5
Rating only, no written review.
Thanks for your kind review!
5/5
Great agency to work with.
Thank you for your review!
5/5
Amazing estate agents. Went above and beyond to help us find our dream house.
Thank you for your kind review!
1/5
So over 6 months ago, I was looking for somewhere to move to, and found an ideal location for me and my kids. I wouldn’t mind if it had been taken, but instead got offered a viewing slow. I ended up stood outside the property waiting for the agent to show. They didn’t. Turns out they hadn’t booked me in. I was annoyed as I was trying to juggle my own business and my kids to make the meeting, and to find out they weren’t going to show up, nor would they have anymore viewings it wasn’t an ideal day for me. I then spoke with the manager by email as to the poor outcome of this to which they said they would get in touch if there were similar properties available. They have not remotely once been in touch since. Is it ok these days to not actually communicate with the clients we let down at any point? Or are we supposedly so busy we can’t just drop a courtesy message. Maybe just making so much money they don’t care about individuals. Never usually write up anyone for poor customer service, but in the last year, some companies have gone above and beyond expectations to survive, whilst others don’t seem to care.NegativeQuality
4/5
Rating only, no written review.
1/5
Emailed to reschedule viewing a property on the day, still awaiting for a reply. When I did call the office the day before...my booking could not be found.
5/5
We bought a property for sale through Wilman and Lodge. Like so many, it wasn’t always plain sailing, but, even though we weren’t her clients, Rachel Stephenson, was nothing but amazing! Incredibly helpful, extremely knowledgeable, 100% on the ball, kept us informed throughout in a timely and professional manner, simply superb. I can’t not mention Sonia too, on move day, completion went to the wire, but Sonia was super helpful, kept me calm and most importantly….gave me my new keys 😀!! They are the best Estate Agents in town!!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Keighley (77 Main Street) has the most, with 73 reviews rated 4.7 out of 5, followed by Keighley (84) with 54.
The two Wilman and Lodge offices, by town:
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