4/5
Very friendly team
Agent replied · 29 October 2023
Thank you for using our services Allie 😃

Trusted Agent profile · Essex
Verified
★★★★★
908 reviews across 3 offices and 2 platforms
Williams and Donovan has three offices, in Benfleet and Hockley (two offices) (Essex). Together they have 908 reviews on two platforms, rated 4.9 out of 5 overall.
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Williams and Donovan's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Williams and Donovan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Williams and Donovan is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2022, 2020, 2019.
2022 3 Gold across three branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Williams and Donovan and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
2017 1 Gold ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Williams and Donovan and its branches won The Negotiator Awards in one year, most recently 2021.
Negotiator Awards winners in one year, the group and its branches: 2021.
2021 1 Bronze The Negotiator Awards 2021 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Showing 503 reviews on Google only. Show every review
4/5
Very friendly team
Thank you for using our services Allie 😃
3/5
Rating only, no written review.
3/5
Couldn't find what was up for sale near me
Hi Helen, apologies if we were unable to find what you were looking for. Hopefully if we have a property for sale near you next time you're looking we will be able to help you.
5/5
Excellent service very friendly and professional people 5 star company
Thank you Steve for your review. Our team pride themselves on providing an exceptional customer service to all of our customers and its great to receive your feedback.
5/5
An excellent service. We found our new home through Williams & Donovan and we asked if everyone could help to complete the purchase as soon as possible. The transaction took only 5 weeks from start to finish. All the team at Williams & Donovan were terrific. Always returned calls & helped move things along all through the transaction. If only all Estate Agents worked hard like these people.
Thanks for your review Kevin 😊 Our staff provide themselves on giving the best service they can and it’s great to hear that your sale was progressed so quickly and we could work within your timescales …
5/5
Thank you to Denise & Paul at Williams & Donovan for supporting the purchase of my new home. Denise and Paul you’ve been a great support, chasing through the chain and keeping me informed And updated! 5 stars friendly and very helpful
5/5
A very positive experience. Our situation was relatively unusual, in that the chain fell down on an initial purchase we were making (with another estate agent) and - with our mortgage offer three weeks from expiry - we found a new house via W&D which we wanted to use it for. With the mortgage rates rising to an unaffordable level after the expiry date, the sale could only go through with a quick turnaround. As anyone who has bought a home can testify, three weeks is an almost impossibly tight turnaround, but W&D really applied themselves to making this happen. They were extremely efficient and responsive at every stage, and are clearly well-connected with other organisations locally, with the result that the sale went through within the month.
Thank you Chris for your review. Our staff provide themselves on giving the best service they can and it’s great to hear that your sale was progressed so quickly and we could work within your timescales. Wishing you all the best in your new home 🏡😃
1/5
Rating only, no written review.
As a company we pride ourselves on the service we provide our customers. Unfortunately, we don’t have any record on file for ‘Sam Whittington’, so would require additional details to be able to look into this further for you. We take all feedback received seriously and would welcome the opportunity to do this. Please email further details to paul@wdlets.com, so that we can look into this as a matter of urgency.
5/5
The change in tenancy had been a worry of mine however it has been a very positive experience. I can only thank Lily and the team for making it as quick and smooth as possible and for keeping me in the loop at all times. Thank you.
5/5
Working with Lily from Williams & Donovan has been brilliant. Lily was Professional, personable & supported us throughout the process. A Seamless and quality service. Thanks Lily
5/5
Have worked with Denise from W&D for many years and Denise and the team have always provided a friendly first class service. Would happily recommend them. A very professional company.
Thank you for your review Chris, it’s great to hear that Denise and team provided you with a first class service and that you’d happily recommend us. We’ll pass your comments onto our team 😃 …
5/5
Good viewing experience ,would recommend
Thank you Martin for your review. We pride ourselves on providing an exceptional customer service to all of our clients and it’s great to read your feedback 😃👍🏻 …
5/5
Can’t thank them enough for all the help they gave us during our move. To all the team thank you!!
Thank you for your review Janine. We pride ourselves on providing an exceptional customer service to all of our clients and it’s great to read your feedback 😃👍🏻 …
5/5
I cannot say enough about the team in Benfleet, Lyn & Anita were absolutely 100% committed to our move, even though the market was going thru tough times, there constant support and help meant the move went ahead, as I am sure without them our move would not have happened, I would strongly recommend W & D they care about there customers which is very important when you are moving, so thank you to you all for making our move happen, we are very happy in our new home, thank you all
Thank you for your review Gary. We pride ourselves on providing an exceptional customer service to all of our clients and it’s great to read your feedback, we’ll be sure to pass your comments on to Lyn, Anita and team. Enjoy your new home 😃🏡 …
5/5
Me and my husband has purchased a house recently with Williams & Donovan and we are very happy with the service we received both during property search and then throughout the purchase process. We were on very tight timescale but the team helped us to make the process efficient and quick.
Thank you Marlena for your review. We pride ourselves on providing an exceptional customer service to all of our clients and it’s great to read your feedback. Enjoy your new home 🏡✨ …
5/5
I can’t thank the Hockley team enough! W&D sold my mothers property at a very difficult time, meaning viewings were not always possible/easy, but they were always friendly and accommodating and handled our situation with care. From start to finish, we found every staff member a pleasure to deal with and very efficient. The property sold for a good price and although it was a rocky process, Paul and the team did their upmost to keep things running smoothly. I would especially like to thank Tom, Paul, Denise & Baily for your efforts. I would definitely recommend Williams and Donovan, and will be using them again in the future.
Thank you for your review Jodie, it’s great to hear that we provided you with an exceptional service whilst selling your mothers property. We pride ourselves on the service we provide to our clients and will be sure to pass your comments onto our team. We look forward to dealing with you again in the future 😊
5/5
Rating only, no written review.
Hi Edward, thanks for your review. Always here if we can help you.
5/5
From start to finish the team at Williams and Donovan were amazing. A special big thank you to Leigh and Lynn who were always there when I had questions and were so helpful! I would 100% highly recommend X
Thank you Olivia for your review. We pride ourselves on providing an exceptional customer service to all of our clients and it’s great to read your feedback 😃👍🏻
5/5
Professional service at a reasonable cost. Honest advice on marketing and price. Accompanied prospective buyers on all the viewings and helped in the final negotiation. Exchange and completion went smoothly, including reading the meters on completion day. All the staff were pleasant and easy to deal with.
Thank you Duncan for your review. We pride ourselves on providing an exceptional customer service to all of our clients and it’s great to read your feedback. We’ll pass your comments onto our team 😃👍🏻 …
5/5
Rating only, no written review.
Thanks for your review.
5/5
We began our property search with Williams & Donovan in February 2022. After months of searching we finally found a property and had an offer accepted in the May (not without help from Anita and Leigh!) 3 months later, we were gutted to hear the seller was no longer going through with the sale and we were back to square one. Within a couple of days, we had a call from Anita letting us know of a property that was due to come to market that she thought we would like - really appreciate the personal touch! Eventually, 2 months later we find the “one”, as recommended by Anita. Throughout the trials and tribulations of searching for a home to buy, Anita, Lynn and the team have helped us every step of the way. They took the time to get to know what sort of things were important to us and show us around so many properties! We appreciate every little bit of their help and are so grateful - thank you!
Thank you Sam for your review. We’re glad we managed to get there In the end for you! We pride ourselves on providing an exceptional customer service to all of our clients and it’s great to read your feedback and will make sure this gets passed onto our team 😃👍🏻
5/5
Excellent and very professional service with Williams & Donovan from start to finish. Anita Ellis, Lynn Beard & Leigh Webb-Walters were particularly very helpful and experienced and politely kept communicating via emails and phone calls all throughout which made the whole experience exceptionally stress-free. I will definitely highly recommend Williams & Donovan!
Thank you Sam for your review. We pride ourselves on providing an exceptional customer service to all of our clients and it’s great to read your feedback 😃👍🏻 …
5/5
I was very impressed with the great service provided by everyone at Williams & Donovan. Everybody contributed 100% to the sale of what was an estate property which attracted a considerable number of viewings. These were all attended by the professional staff of Williams & Donovan, who handled the entire process with great sensitivity. There were never any 'hard sale' techniques employed, but this did not distract from the task in hand; it only served to enhance the experience. Probably the best recommendation I can give is that I would have no hesitation in using this Estate Agency again. R.S.
Thank you Roland for your review. We pride ourselves on providing an exceptional customer service to all of our clients and it’s great to read your feedback 😃👍🏻 …
5/5
great service from the team throughout the whole process. I would definitely use them again
Thanks for your review Rob, all the best for the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Benfleet has the most, with 469 reviews rated 4.9 out of 5, followed by Hockley (1 Woodlands Parade) with 399.
The three Williams and Donovan offices, by town:
Yes. In The Trusted Agent 2026 awards, Benfleet won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 7 other industry awards since 2017.