★★★★★ 5/5
GoogleWilliams & Donovan were absolutely amazing when recently buying my home. They were patient, kind, helpful, knowledgable and such a joy to work with. If I come to selling my home, I will definitely be going to them. Huge special thanks to Anita, Denise, Steve and all the team in the Benfleet branch for everything they did in helping find my home and the support they provided. 5/5 service!
Kim · 21 May 2024 · Williams and Donovan Benfleet
Agent replied · 20 June 2024
Hi Kim, thank you for your review, it means so much to us to know how that our hard work is appreciated and that we make a difference for the people we help. Always here if you need us. Best regards, all at Williams and Donovan.
★★★★★ 5/5
GoogleExcellent customer service.
Best · 4 May 2024 · Williams and Donovan Hockley (69 Southend Road)
★★★★★ 5/5
GoogleStephen was an amazing throughout the entire process. We had some frustrating points due to very slow solicitors but Stephen stayed on top of what was outstanding, was always available to answer questions and just generally really helpful. I highly recommend!
Hannah · 27 April 2024 · Williams and Donovan Benfleet
Agent replied · 24 October 2024
Thanks for your review Hannah, hope you're happy in your new home.
★★★★★ 5/5
GoogleI was recommended from a mortgage broker I play golf with to try W&D lettings after my usual letting agent chap I use to deal with left the business. As a Landlord of a 10 bed HMO I have dealt with most of the letting agents in Southend and …
Mark · 22 April 2024 · Williams and Donovan Hockley (69 Southend Road)
★★★★★ 1/5
GoogleAbsolutely awful from start to finish, worst letting agent in Essex, thank god this was the only time I've rented a property. I had to wait 4 months for an important repair (couldn't use my shower), rude staff - all the women there who were …
Lauren · 22 April 2024 · Williams and Donovan Hockley (69 Southend Road)
★★★★★ 5/5
GoogleStephen was an amazing throughout the entire process. We had some frustrating points due to very slow solicitors but Stephen stayed on top of what was outstanding, was always available to answer questions and just generally really helpful. I highly recommend!
Hannah · 21 April 2024 · Williams and Donovan Benfleet
Agent replied · 20 June 2024
Thanks for your review Hannah, hope you're happy in your new home.
★★★★★ 5/5
GoogleI recently purchased the house through Williams And Donovan, with the help of Jack and Paul, they were both are very helpful, and on the ball, kept me updated throughout, and were very informative with any questions or queries I had, couldn’t have gone any more smoothly. Appreciate your assistance and would definitely recommend!
Verona · 13 April 2024 · Williams and Donovan Hockley (1 Woodlands Parade)
Agent replied · 24 March 2024
Thank you for your review Verona. Our team pride themselves on the service they provide to clients and it’s great to hear that your purchase went so smoothly 😊 We wish you all the best in your new home 🏡 …
★★★★★ 5/5
GoogleThe Team at W&D were extremely helpful, informative and reachable throughout the whole sale process of my property. From the get-go every step was made crystal clear and I was kept in the loop with everything. Paul is absolutely worth his weight in gold 🌟 …
Emma · 13 April 2024 · Williams and Donovan Hockley (1 Woodlands Parade)
Agent replied · 24 March 2024
Thank you Emma for your review. Our team pride themselves on the service we provide to our clients and it’s great to hear that you had such a positive experience. We will ensure that Paul and the team are passed on your feedback 😃 …
★★★★★ 5/5
GooglePaul Dunn was absolutely amazing! It was first time buying our first home! Paul was really supportive and helped us out massively along the way! He was always completely honest and really helped to push things along and kept on top of thing's! Couldn’t have done it without him! Thank you so much!
Lilymay · 13 April 2024 · Williams and Donovan Hockley (1 Woodlands Parade)
Agent replied · 25 November 2023
Thank you for your review Lilymay. Our team pride themselves on providing an exceptional service to our customers and it’s great to hear that you completed on your first home with the help of Paul! 🤩🏡 …
★★★★★ 5/5
GoogleBrilliant service and kept us inform throughout and lovely people.
Lavinia · 30 March 2024 · Williams and Donovan Hockley (69 Southend Road)
★★★★★ 5/5
GoogleDenise was extremely helpful and efficient with everything from to start to finish.
Fateha · 30 March 2024 · Williams and Donovan Hockley (69 Southend Road)
Agent replied · 20 June 2024
Thank you for your review Fateha . Our team pride themselves on the customer service they provide to clients. We'll ensure your feedback is passed onto Denise and the team
★★★★★ 5/5
GoogleHelpful and friendly throughout the whole process. Would thoroughly recommend! Thank you Denise and team!
Angie · 30 March 2024 · Williams and Donovan Hockley (69 Southend Road)
Agent replied · 20 June 2024
Thank you for your review Angie. Our team pride themselves on the customer service they provide to clients. We'll ensure your feedback is passed onto Denise and the team 😃 …
★★★★★ 5/5
GoogleGreat service from James, Jack and the team. Pictures were professional, viewings were arranged efficiently and always worked around us. Thank you again
Sara · 30 March 2024 · Williams and Donovan Hockley (69 Southend Road)
Agent replied · 20 June 2024
Thank you for your review Sara. James and the team pride themselves on the service they provide to clients and it’s great to hear that you were pleased with all aspects of your sale 😊 …
★★★★★ 5/5
GoogleWe are very happy with the Williams and Donovan team. It is a pleasure to work with Daniella and Denise! :)
Ajay · 20 March 2024 · Williams and Donovan Hockley (69 Southend Road)
Agent replied · 27 August 2023
Thank you for your review Ajay, our lettings team work hard to ensure that our cleints receive a 5* customer service. We'll ensure your comment gets passed onto Denise and the team. Best Regards Danielle, Lettings Manager
★★★★★ 4/5
GoogleThis review is in respect of Denise Gibb, Lettings Consultant. Denise has been so helpful as regards tenancy arrangement. Keeps us regularly informed and makes clear and honest communication.
Lesley · 20 March 2024 · Williams and Donovan Hockley (69 Southend Road)
Agent replied · 27 August 2023
Thank you for your review Lesley, it’s great to hear that Denise provided you with all the information you required for your tenancy agreement and kept you fully informed. We’ll ensure your comments are passed onto Denise and the team. 😃 …
★★★★★ 5/5
GoogleThe whole team made the tenancy process as easy a possible, both Danielle and Denise did an amazing job
APE · 20 March 2024 · Williams and Donovan Hockley (69 Southend Road)
Agent replied · 28 October 2023
Thank you for your review Ape 😃
We’ll pass your comments onto Danielle, Denise and the team. …
★★★★★ 5/5
GoogleThe team at William and Donovan and so helpful and look after our portfolio like there own. Totally recomend as my friends and family are all using there services
Daniella, Denise and all the team are excellent
Paul · 20 March 2024 · Williams and Donovan Hockley (69 Southend Road)
Agent replied · 27 August 2023
Thank you for your review Paul, it’s great to hear that our lettings team provide you with a top service. Thank you for recommending us to your friends and family. We’ll pass your comments onto our team 😃 …
★★★★★ 5/5
GoogleDenise is a credit to William and Donovan. She is so lovely to liaise with. She has really made us so happy with the whole process of viewing to being accepted. Easy enough process with the referencing and Denise always kept us up to date with everything. Always answered even if I did call many times. I would highly recommend their services to anyone who is lucky enough to get a property through them. Also would just like to add the day I collected the keys the office staff were very friendly and felt very welcomed. Thank you again 😊
Cheryl · 20 March 2024 · Williams and Donovan Hockley (69 Southend Road)
Agent replied · 27 August 2023
Thank you for your review Cheryl. Our team pride ourselves on the exceptional service they provide to customers and it’s great to hear that Denise provided that for you. We hope you enjoy your new home 😊 …
★★★★★ 5/5
GoogleHave just let my property through Williams and Donovan and what a fantastic experience. Nothing was too much trouble. The ladies in the office were so lovely, and friendly and couldn't do enough for you to make the whole process seamless and hassle-free. Genuinely couldn't recommend them enough. A special thank you to Denise and Daniella, both a real credit to Williams and Donovan.
Vicki · 20 March 2024 · Williams and Donovan Hockley (69 Southend Road)
★★★★★ 5/5
GoogleHi
Denise Gibb of the Williams & Donovan Lettings team was really helpful in renting our property in Hockley again.
This was the second year of renting and she enabled the process efficiently and guided us through the process which was more challenging as we are still in Australia.
Thanks again Denise.
John · 20 March 2024 · Williams and Donovan Hockley (69 Southend Road)
★★★★★ 5/5
GoogleBrilliant Customer Service! Denise especially, Kept me in the loop every step of the way and really understood what I wanted and went out of her way to help me. Brilliant. Thank you.
Reece · 20 March 2024 · Williams and Donovan Hockley (69 Southend Road)
Agent replied · 20 March 2026
Thank you for your review Reece. Our team pride themselves on the customer service they provide to clients. We’ll ensure your feedback is passed onto Denise and the team 😃 …
★★★★★ 5/5
GoogleFantastic letting team at Williams and Donovan, smooth and seamless service with a smile.
Special thanks to Denise, Daniella and Aaron.
Looking forward to working with you all in the future.
Sandra · 20 March 2024 · Williams and Donovan Hockley (69 Southend Road)
Agent replied · 30 December 2023
Thank you for your review Sandra. Our team pride themselves on the service they provide to our customers and it’s great to hear that you received such a seamless service! 😃 …
★★★★★ 5/5
GoogleI want to thank Denise and all the letting team at Williams And Donavon for all of their incredible support and magic. I am so happy with the overall service and how supportive they have all been from start to finish.
Kelly · 20 March 2024 · Williams and Donovan Hockley (69 Southend Road)
Agent replied · 30 December 2023
Thank you for your review Kelly. Denise and the team pride themselves on the service they provide to our customers and it’s great to hear that you received such a great service 😃 …
★★★★★ 5/5
Googlemassive thank you to Denise and the lettings team at Williams & Donovan for dealing with the let of my property very professional and seamless so no stress or worry from my end. highly recommend. many thanks,
Andrew · 20 March 2024 · Williams and Donovan Hockley (69 Southend Road)
Agent replied · 30 December 2023
Thank you for your review Andrew. Denise and the team pride themselves on the service they provide to our customers and it’s great to hear that the letting of your property was handled professionally and you’d recommend our services 😃 …
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