5/5
GoogleFantastic company! Helped us massively! We struggled to sell or even get people through door with other agents! But when with Williams and Donovan we had no such trouble! Sold and got our dream house!!! Thank you to the whole team!!
Trusted Agent profile · Essex
Verified
Williams and Donovan estate agents in Benfleet and Hockley
★★★★★
908 reviews across 3 offices and 2 platforms
Williams and Donovan has three offices, in Benfleet and Hockley (two offices) (Essex). Together they have 908 reviews on two platforms, rated 4.9 out of 5 overall.
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Our offices
Williams and Donovan's three offices, most reviewed first. Each has its own page.
- Williams and Donovan BenfleetPhoenix House, 211 High Road, SS7 5HY469 reviews · 284 on Google (4.8)14 in the last 90 days
- Williams and Donovan Hockley (1 Woodlands Parade)1 Woodlands Parade, Main Road, SS5 4QU399 reviews · 137 on Google (4.7)9 in the last 90 days
- Williams and Donovan Hockley (69 Southend Road)69 Southend Road, SS5 4PZ337 reviews · 83 on Google (4.6)3 in the last 90 days
Awards
The Trusted Agent 2026 results for Williams and Donovan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Williams and Donovan and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 2017 to 2017
2017 1 Gold ESTAS 2017 winners
- GoldESTAS 2017: Best Local Group (2-5 Offices) in the UK, Sales
Source: ESTAS winners lists, as published, linked by year.
Reviews on Google
Showing 503 reviews on Google only. Show every review
Google5/5
GoogleFantastic company after being with another company and not much happening selling or buying, as soon as we switched to Williams and Donavan in Benfleet. We had the right people looking at our property and had sold in a matter of a few weeks. They also found us the perfect property to buy. Everyone there was so helpful in their own way but special thanks to Darren and Lloyd for all the extra leg work you put in, we really appreciated it. I would highly recommend this company.
5/5
GoogleMany thanks to the Benfleet office for their professional and friendly service throughout the sale of our house. We were kept up-to-date at every stage with helpful advice, including details of tradesmen for certificates requested by prospective buyer.
5/5
GooglePaul and his team helped us get on the landlord ladder. Made it easy and found a great first tenant. Highly recommend Paul.
5/5
GoogleLloyd at Williams and Donovan (Benfleet) was supportive and informative from the moment he came to value our property. Photographs were taken immediately, house particulars were drawn up within a day or 2, energy reports were arranged and a buyer was found within days of putting our house on the market. From then on most of my dealings were with Lynn at the Benfleet office, and this lady certainly knows what she is doing. She knew our 'chain' thoroughly, and did not hesitate to chase people up left right and centre to keep things on track and moving along swiftly. Her professionalism kept me sane and I simply can not thank her enough. I have already recommended Williams and Donovan to a colleague, and I would not hesitate to recommend them in the future too.
5/5
GoogleWow what an experience estate agent lloyd is one in a million so caring helpful efficient and first class gentlemen ! if you need an estate agent who does what is on the tin then look no further get in touch with lloyd you will receive everything you expect and much more a credit to the industry
5/5
GoogleWe have dealt with this agent for a number of weeks. Everyone that we have dealt with here has been absolutely brilliant compared to ‘some’ other agents in the area, always coming back to us immediately and keeping us updated. Throughout our search for a property we have arranged various viewings with Williams and Donovan and they have always been extremely accommodating, friendly and professional. We have dealt with other agents in the area who quite frankly are a joke, not coming back to us when offers have been made/ not even putting offers forward to the vendor etc. However, James at Williams and Donovan has been an absolute diamond, as indeed has Lynn and Mark. Nothing is ever a problem and you never feel like you are being rushed or being an inconvenience. Thank you very much guys. I will certainly be coming to you if/when I need to sell my property and I will be recommending you to everyone I know!
5/5
GoogleLloyd was an absolute star for us. He worked tirelessly to get our property sold. He did so without any hassle or problems. Highly recommended.
5/5
GoogleWilliam and Donovan have helped us buy our home and have been more than helpful through the process it’s been a pleasure dealing with Lloyd helping us with everything we need and Lyn for keeping us informed at all times Thank You again
5/5
GoogleFantastic experience with this estate agent! Every member of staff goes out of their way to help however they can. Each job role has someone that is excellent at their job! We put up for sale, sold and moved within 11 weeks. With Christmas in the middle of that. They were very professional yet made us feel like they actually cared and it was not just a job. We had a brilliant relationship with them and would 100% recommend them to anyone that is considering using them!
5/5
GoogleLynne and the team at Williams and Donovan have been a tremendous amount of help with the purchase of my first home. Lynne made sure to keep me up to date at each stage of the way and helped put my mind at rest when with any of my queries as buying a house for the first time can be a daunting process. I strongly recommend anyone to use them, as their professionalism and customer care is second to none!
5/5
GoogleI would like to thank the all team at Williams and Donovan (Hockley Branch) especially Paul and Denise who were very fantastic and professional! During the all process, they remained calm and kept their professionalism at all time, Information was clear throughout the all process. They also helped in finding me a new property and clearly understood my requirements. They have gone above and beyond. Thank you so much and well done to the all team!
5/5
GoogleSelling or finance. Paul Cross and Dean Neagen, legends. Even if one is a gooner
4/5
GoogleRating only, no written review.
5/5
GoogleAn estate agent you can actually trust! Guided us through the whole process and communication was 10/10. Highly recommend.
5/5
GoogleI have recommended Williams and Donovan to a friend who was looking for a property in Rayleigh at short notice. Paul and the team were extremely helpful and were able to assist her in finding what she needed.
1/5
GoogleTotally unprofessional. Arranged a viewing 5 days in advanced. Called on the way to the property to say we were not allowed to view property! Communication in office clearly needs addressing.
Agent replied
Good afternoon Louise I sincerely apologise that you are disappointed with our service. One of the directors Ian Williams or Colin Donovan will call you Tuesday after the bank holiday to apologise personally and will try and explain what happened once we have had a chance to speak to the team. Louise as discussed yesterday i have now had a chance to speak to my team and provided an explanation that we were adhering to our sellers instructions. I apologise you were called to cancel the viewing whilst enroute to the property. We pride ourselves on providing good service and will do our utmost to prove this going forward Ian Williams Director
5/5
GoogleReally friendly staff, I didn't end up buying through them as the house I bought was advertised with another agent. However when I do come to sell I will definately be in touch.
5/5
GoogleI've just recently moved house and used Williams and Donovan as my estate agent. They've been genuinely excellent - friendly and helpful, very clear and regular with their communications too. They're who I will be recommending my friends and family use in future.
5/5
GoogleExcellent estate Agents. We used the Hockley branch recently to both sell and purchase our home. They were all very helpful, informative and professional. I’d have no hesitation in recommending them. Top service.
5/5
GoogleI want to thank W&D (Benfleet) and in particular, the wonderful Lynn. We’ve had a very difficult 6 months trying to purchase a property due to the chain falling through numerous times and problems with solicitors. We were on a tight deadline with our mortgage offer very expiring soon and if it hadn’t been for all her hard work we definitely wouldn’t have exchanged in time for completion before this deadline. She was emotionally invested in our journey to completion and I could genuinely feel how much she cared for us. Thank you Lynn and to all the Williams and Donovan team. I will be recommending you to family and friends! X
5/5
GoogleThe service is efficient prompt and polite.
5/5
GoogleHIGHLY RECOMMEND! Paul, James and Denise kept me updated throughout the whole process and made everything so easy. Can't recommend them enough.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Williams and Donovan
Which Williams and Donovan office has the most reviews?
Benfleet has the most, with 469 reviews rated 4.9 out of 5, followed by Hockley (1 Woodlands Parade) with 399.
Where are the Williams and Donovan offices?
The three Williams and Donovan offices, by town:
- Benfleet: Phoenix House, 211 High Road, Benfleet, Essex, SS7 5HY
- Hockley (1 Woodlands Parade): 1 Woodlands Parade, Main Road, Hockley, Essex, SS5 4QU
- Hockley (69 Southend Road): 69 Southend Road, Hockley, Essex, SS5 4PZ
Has Williams and Donovan won any awards?
Yes. In The Trusted Agent 2026 awards, Benfleet won Trusted Agent. At the ESTAS 2017 awards the group won Gold for Best Local Group (2 to 5 offices) in the UK.
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