Trusted Agent profile · Essex
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★★★★★
908 reviews across 3 offices and 2 platforms
Williams and Donovan has three offices, in Benfleet and Hockley (two offices) (Essex). Together they have 908 reviews on two platforms, rated 4.9 out of 5 overall.
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Williams and Donovan's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Williams and Donovan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Williams and Donovan is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2022, 2020, 2019.
2022 3 Gold across three branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Williams and Donovan and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
2017 1 Gold ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Williams and Donovan and its branches won The Negotiator Awards in one year, most recently 2021.
Negotiator Awards winners in one year, the group and its branches: 2021.
2021 1 Bronze The Negotiator Awards 2021 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Showing 503 reviews on Google only. Show every review
5/5
GoogleVery friendly nice people they done a very good job in a busy and difficult period over the past few months thanks .all the best in the futurePositiveResponsiveness, Quality, Professionalism, Value
Hi Mark, many thanks for taking the time to leave a review for the team, delighted to hear you were happy with the service you received. Best wishes to you both in your new home!
5/5
GoogleSuperb service from the team. Made me feel at ease with such a big decision. Fantastic Experience and always gave me options to look at whilst gently providing their guidance. Would recommend to anyone who wants an efficient and professional service.PositiveQuality, Professionalism
Hi Alex, many thanks for taking the time to leave such a great review! We shall look forward to seeing some photos of your changes to the property in due course.
5/5
GoogleRecently proceeding with a house purchase through Williams and Donovan. Mark, Lynn and team has been very professional and has provided great service. I would definitely recommend their service. Thanks W&DPositiveResponsiveness, Quality, Professionalism, Value
Hi Mohit, that's great to hear! Thank you so much for taking the time to leave your review for the team, and we hope you'll be very happy in your new home.
5/5
GoogleFantastic customer service and helped me every step of the way with my first time purchase. Lynn was always approachable and around to answer any questions I had and kept me updated throughout the process. Would highly recommend Williams & Donovan! Thank you!PositiveResponsiveness, Quality, Professionalism
Hi Danielle, thank you for leaving your review so quickly - it was only yesterday after all! We're delighted with your kind comments and the fact that Lynn looked after you so well - we hope you'll be really happy in your new home.
5/5
GoogleWhat an amazing team!! They have supported me though every step of the process. Not only completing viewings, but phone calls of encouragement and support when things weren't going to plan. Leasing with solicitors and buyer to ensure everything when as smooth as possible. I'm going to miss you guys xxPositiveResponsiveness, Quality, Professionalism, Value
Hi Michelle, what a journey it's been through thick and thin! Delighted to have helped you on your way - don't be a stranger, we'd love to see you in the office in the future!
5/5
GoogleI recently bought a house in Benfleet, coming from out of the area by some way. W&D were great throughout the entire process, from initially arranging appointments and answering questions about the property and the area, to managing the buying process without a hitch. I would highly recommend their services and the people themselves. Thank you W&D!PositiveResponsiveness, Quality, Professionalism
Hi Andy, many thanks for taking the time to leave such a fantastic review. We hope you're now settled in your new home and into Benfleet!
5/5
GoogleOutstanding service and great communication. We just purchased our first property and we were very pleased with the quality of the customer service and the responsiveness of the team! Especially from Mark & Lynn, simply the most helpful estate agent you can deal with. The team made the process seem very simple and would pick up the phone at any time also to answer question related to legal matters. Thank you so much!PositiveResponsiveness, Professionalism
Hi Ruba, thank you for your lovely words of praise for the team. We're delighted you were happy with the service you received, particularly from Lynn and Mark - who is looking forward to the promised curry! We hope you'll be very happy in your new home.
5/5
GoogleI cannot fault the agents Williams & Donovan. They were always available to give any help and advise on selling my home. I was always given feedback from all viewings so you were not left wondering. Once sold I dealt with Lynn who kept me up to date with regular updates on the progression of the chain and was on the ball to keep things moving. I would highly recommend all at W&D.PositiveResponsiveness, Professionalism
Hi Rachel, many thanks for taking the time to leave such a fantastic review. We're glad to hear that our service lived up to your expectations and wish you and Matthew well in your new home.
1/5
GoogleRating only, no written review.
2/5
GoogleLady i spoke to Seemed uninterested .wont be using again
Hi David, I'm sorry that you felt that the lady you spoke to wasn't interested. We are experiencing an unusually high demand for rental properties and the property you enquired about had already been let. We do care, and if we get anything else please do get in touch and we will do our best to help you find a property.
1/5
GoogleThis is wrong,property sold before on market ??? Rubish Be carful by wasting you time and petrol 😞 …
Hi Izzy, and thanks for your review. Although I must say I struggle to understand your logic and your comments. You called our office and asked to view two properties, and we informed you that one of them had already sold but you could still view the neighbouring property that was still available which you were happy to do so. Whilst viewing the available property you asked again about the neighbouring sold property (I know the board still said for sale but we were waiting for our board contractor to change it to sold) and we informed you again that it had already been sold and the sellers had asked us not carry out any more viewings. The sold property was on the market for over 2 months, we had 29 viewings and received an offer that the sellers were happy with so they asked us to cancel any further viewings. I am not sure why you think we sold it before it went on the market. You would not like it if an estate agent continued to show people around a property that you were buying, especially when you had paid for your survey, legal fees and been informed that the sellers had accepted your offer and taken the property off the market. Which is why we don't do it, it's just not how we do business.
5/5
GoogleAbsolutely every member of staff I spoke to at Williams & Donovan throughout the process of my house purchase was extremely helpful and always willing to go the extra mile to reassure me and keep me up to date with progress. Really happy with the service I received from beginning to end. Thank you all!
Hi Georgia, many thanks for taking the time to leave a review for the team at Benfleet. We hope you will be very happy in your new home!
5/5
GoogleA very big thank you to all at W&D Benfleet. We first contacted them during lockdown to put down for viewings as soon as they were able to go ahead. From our first contact during lockdown through to picking up our keys, every member of staff we dealt with was highly professional. We decided to sell and purchase through W&D. They really go the extra mile. From Darren with his spot on valuation and great photographs, to Lloyd who found us a buyer, and everyone who conducted viewings in between, the whole team were always a pleasure to deal with. A special mention has to go to Lynn. We encountered problems with the property we were selling which delayed everything. Lynn was brilliant at keeping the chain informed, chasing solicitors and keeping them on their toes, and listening to my weekly frustrated updates. She really was the glue that held the chain together and is an asset to W&D. We would not hesitate to recommend W&D to anyone looking to buy or sell in the Benfleet area. Thanks once again
Hi Lee, what a superb review - one that appreciates the efforts of every single member of the team! Thank you for your kind words, and we hope you are now settled into life in Benfleet!
5/5
GoogleOutstanding service and great communication. We just purchased our first property and we were very pleased with the quality of the customer service and the responsiveness of the team! Especially from Mark & Lynn, simply the most helpful estate agent you can deal with. The team made the process seem very simple and would pick up the phone at any time also to answer question related to legal matters. Thank you so much!
Hi Ruba, thank you for your lovely words of praise for the team. We're delighted you were happy with the service you received, particularly from Lynn and Mark - who is looking forward to the promised curry! We hope you'll be very happy in your new home.
5/5
GoogleWould Highly recommend Williams and Donovan Estate Agents Staff are extremely helpful and efficient Especially Mark and Lynn Made our move so smooth Great service 🌟🌟🌟🌟🌟
Hi Janet, thank you for your kind words, delighted to hear you were happy with the service you received and hope you and Benny will be happy your new home.
5/5
GoogleHighly recommended - the way estate agents should be! I have recently bought a house through Williams & Donovan in Hockley. The experience was a pleasure from start to finish. James Williams is an excellent agent - friendly, personable and knowledgeable. He took the time to find out what we really wanted from our new property and was always at the end of the phone with any questions that we had. Over and above other estate agents in the area, the team at Williams & Donovan give the personal, bespoke touch, a rare find. We never felt like ‘just another buyer’, they really do care about your move.
5/5
GoogleProceeding with a house purchase through W&D, Lily has been very professional and has provided great service, fingers crossed we can complete soon! ThanksPositiveProfessionalism
Hi Michael, thank you very much for taking the time to leave your review. Hopefully everything goes smoothly and you will soon be in your lovely new home.
5/5
GoogleHighly recommend William and Donovan , very helpful and keep you informed. They made the sale of our property effortless in these strange Covid times,PositiveProfessionalism
Hi Doreen, thank you for your kind words. We have all found it a bit strange working under the Covid restrictions but were pleased to be able to help you secure a buyer for your house. We hope you and William are settled into your new home.
5/5
GoogleFantastic professional service from instruction to sale from the team at Williams and Donovan. They made the sale of our property in these strange times effortless and I would recommendPositiveResponsiveness, Quality, Professionalism
Hi Sheryl, many thanks for your kind words and for trusting us with the sale of your mum's property.
5/5
GoogleJust wanted to Thank Lynn and the team at W&D for going above and beyond during progression with our Vendors - Lynn kept us up to date more than our own Agent did during our Purchase. If we ever move again will be using W&D for Sales.PositiveProfessionalism
Hi Matt, that's a lovely review, thank you very much for taking the time to leave it.
5/5
GoogleSwift, efficient and very friendly. Helped in every aspect of buying our new home. A special mention to Mark, who was very considerate to last minute viewing requests. Would strongly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Hi James, thank you so much for taking the time to leave a review for the team at Benfleet - and so quickly! We're delighted that you were happy with our service and hope you'll both be happy in your new home.
5/5
GoogleDespite challenges with Lockdown, COVID and our purchase going into probate through all of it, the team at W&D kept us informed, and worked very hard to get all parties in the chain aligned and working towards the same goal - completion. Super impressed with their service and dedication, would absolutely recommend them again.PositiveResponsiveness, Professionalism
Hi Jon, many thanks for taking the time to leave us such a great review for your sale and onward purchase - it was a journey but we got there in the end! Best wishes to you and Amber.
5/5
GoogleFantastic estate agents. I sold my house through them and they have been brilliant from start to finish. I probably spoke to most of the staff at Benfleet and everyone was very friendly, helpful and professional especially Mark, Lloyd and Lynn - thank you 🌟🌟. 100% recommendPositiveResponsiveness, Quality, Professionalism, Value
Hi Jane, thanks for your kind comments about the team at Benfleet, we're delighted to hear that they lived up to your expectations and that your property sale went through smoothly. Best wishes to you in your new home!
5/5
GoogleCan't recommend Williams and Donovan highly enough. The sale of my property was made easy by these guys. I felt in control at all times and was given excellent clear advice. Highly Recommended if you are thinking of selling your property.PositiveResponsiveness, Quality, Professionalism, Value
Hi Lee, thank you for taking the time to leave a review for us. We were really happy to help you with the sale of your house and hope all is well with you in your new place.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Benfleet has the most, with 469 reviews rated 4.9 out of 5, followed by Hockley (1 Woodlands Parade) with 399.
The three Williams and Donovan offices, by town:
Yes. In The Trusted Agent 2026 awards, Benfleet won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 7 other industry awards since 2017.
