Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleContext - INTERNATIONAL WORKING MEDICAL PROFESSIONAL; Application started 2 weeks ago, Holding Fee had been supplied and received.
Lived in Hove previously, used Sawyer and Co. no issues. Found a flat with a colleague who is being managed by Whitlock and Heaps; whom used TenRef as their referencing service, the most profound incompetency and waste of time I have yet to experience with a Real Estate Agency. Consistent dishonesty and duplicitous coercion were found while dealing with this agency. Two major instances noted were the blatant lying about trying to establish correspondence with myself or my colleague when no records of Phone calls or Emails were recorded (Inbox, Junk, or Spam) and then having the impertinence to coerce us to accelerate the process by threatening us with a "interested third party" while trying to avoid the Holding Fee agreement, while stating "the landlord is getting impatient". Now, we are left with less than a week to the start from scratch and look for a new flat. All future business will be avoided with Whitlock and Heaps, I advise you all to do the same if you wish to save time, breath and braincells.
Anthony · 14 June 2020 · Whitlock and Heaps Hove (65 Sackville Road)
Agent replied · 13 June 2024
Anthony
I understand your frustration that we did not proceed with you taking this property, however I am surprised to see this scathing review.
As my colleague explained to you yesterday the landlord decided they did not want to proceed with you taking the apartment due to the findings on your failed referencing application.
The initial referencing was sent to you two weeks ago today (24.07) but you did not fully complete the application form correctly until the 29.07 due to an incorrect address hence the process taking as long as it did. With regards to your previous letting experience the results will have been different as your circumstances have since changed relating to one of the reasons for your referencing having failed.
If we had been made aware of these points initially then neither your time or ours would have been wasted. My client is now left with a longer void period and we are at a financial loss due to the referencing applications. It was of no benefit to us or our client to find ourselves in this situation.
You are also incorrect in your comments relating to the holding fee as these monies have been refunded to the account details given to us yesterday which you are aware of.
Jack Fisk
★★★★★ 5/5
GoogleTrustworthy, honest and friendly agents and respectful of your home. Would highly recommend them. They do their research and understand the property and the area. We liked the way they showed us around a potential property which is why we chose them when it came to sell ours.
Thank you!
Anna · 14 June 2020 · Whitlock and Heaps Hove (65 Sackville Road)
★★★★★ 5/5
GoogleHonest and calm. Happy to recommend. We have used their services twice now and been very happy with their work on both occasions.
They have just completed a sale for us and it was not an easy chain. They held it all together brilliantly. They are a very experience father and son team.
Will · 14 June 2020 · Whitlock and Heaps Hove (65 Sackville Road)
★★★★★ 5/5
GoogleAm very impressed with this family run estate agents who I bought a flat through recently. They were always very professional, knowledgeable and helpful, even when the sale dragged on for what felt like an eternity. I would highly recommend Whitlock & Heaps, particularly if you don't want the hard sell tactics most of the other agents use.
Julie · 14 June 2020 · Whitlock and Heaps Hove (65 Sackville Road)
★★★★★ 5/5
GoogleWe had Whitlock and heaps as our estate agents for 2 1/2 years and they were excellent. Such nice people and so helpful. Everything that needed done was fair and reasonable and the move out was made so much easier by their calm and friendly service. Thanks from the Goldstone gang!
Annie · 14 June 2020 · Whitlock and Heaps Hove (65 Sackville Road)
★★★★★ 5/5
GoogleJack and the rest of the team did an excellent job in renting out our property for over 5 years. From finding good tenants to dealing with any maintenance issues, they were very responsive and quick, making our life much easier.
When we've decided to sell the property, Jack guided us through the process with constant advice and updates, provided us feedback from viewings, and answered quickly to any enquiries until the sale completion.
I would definitely recommend them.
Manuele · 14 June 2020 · Whitlock and Heaps Hove (65 Sackville Road)
★★★★★ 5/5
GoogleWe first came across Whitlock and Heaps when we purchased our home here in Hove in 2013. We met Jack back then who came across as an absolute professional, and a straightforward agent to deal with, and we instantly liked him. Recently we sold a property with Whitlock and Heaps and once again Jack, his father Peter and sister Sonya, and all the staff have been fantastic. Brilliant communication, which was often done through the WhatsApp group quite specifically set up by Jack, and which proved to be really efficient and helpful. I would not hesitate to recommend this agent to anyone who needs good and utterly professional property services. Very competitive pricing representing excellent value, and a real treasure to find these days. No hard sell just straightforward honest facts and figures that leave you knowing exactly where you stand and who you are dealing with. Thank you Jack and the team, a wonderful experience!
Richard · 14 June 2020 · Whitlock and Heaps Hove (65 Sackville Road)
★★★★★ 5/5
GoogleWhat an absolute pleasure it was to commit the sale of our flat to Whitlock and Heaps. From our first meeting with Jack Fisk he was clear about where the flat stood in the market and listened very carefully to our opinions. He priced it in such a way as to to give potential buyers the opportunity to make sensible offers. The photography and full description were excellent and within hours of going live we had several interested parties vying to view! Jack kept us informed at all stages and we were delighted when then flat sold above the asking price. We would highly recommend Whitlock and Heaps to any prospective seller. The family business ethic comes across and you genuinely feel that you are getting the very best that there is Estate Agents sales. Thank you Jack!
Peter · 14 June 2020 · Whitlock and Heaps Hove (65 Sackville Road)
★★★★★ 5/5
GoogleWhitlock and Heaps have been the best estate agents I have ever worked with - Jack and Peter just ‘get it’ and we cannot recommend them highly enough. From the outset, Jack was extremely straightforward to deal with. He gave honest, realistic advice and feedback regarding marketing our property in Poet's Corner. He was very proactive; our house sold very quickly and when our original buyer pulled out very early on in the process, Jack sold our house to our eventual buyers the same day. We felt completely confident and reassured in Jack managing our sale and dealing with our purchaser’s estate agent; his honesty and transparency throughout really helped to make what is quite a stressful process much more straightforward. Jack is also just a genuinely nice guy - a breath of fresh air compared to many other estate agents! Very many thanks.
Justin · 14 June 2020 · Whitlock and Heaps Hove (65 Sackville Road)
★★★★★ 5/5
GoogleRating only, no written review.
Ra · 14 June 2020 · Whitlock and Heaps Hove (48 Boundary Road)
★★★★★ 3/5
GoogleDifficult to find houses for sale
Lea · 14 June 2020 · Whitlock and Heaps Hove (48 Boundary Road)
★★★★★ 5/5
GoogleCales and Co are very professional, truthworthy and prompt agents. Myself and my family would highly recommend them.
Kelly · 14 June 2020 · Whitlock and Heaps Hove (48 Boundary Road)
★★★★★ 5/5
GoogleBrilliant service. Due to poor health i had to sell my investment property.
Matt Harper and the team at Cales were superb. Matt helped me through every step and liaised with the buyer and both solicitors on my behalf.
I can"t recommend Matt enough. You will not be disappointed.
Peter · 14 June 2020 · Whitlock and Heaps Hove (48 Boundary Road)
★★★★★ 5/5
GoogleCales handled the sale of my Dad's house for me when he passed away. Matt was incredibly professional, caring, sensitive and sold the house very quickly. He juggled the delay whilst we were waiting for probate , chasing regularly, keeping me, the buyer and the solicitor in the loop. I have bought and sold 3 houses in my life and hands down Matt at Cales was exceptional at his job. I hope I never have to consider using anyone other than Matt if I move again.
Samantha · 14 June 2020 · Whitlock and Heaps Hove (48 Boundary Road)
★★★★★ 5/5
GoogleJulianna at Cales has been absolutely fantastic, as has Brad. From checking in to checking out due to finally buying a house, they have been brilliant. Any issues I have had have been dealt with quickly and hassle free at my convenience. Check in and out was fair and hassle free and I got my deposit back on the same day I checked out. Up to this point I have always rented and have been around most of the letting agents in Brighton and Hove. Cales and Co have been by far head and shoulders above the rest in terms of customer service, putting the tenant first and just overall functionality. Things get done and they get done quickly and to a high standard.
Best experience of a letting agent and managed property I have ever had. Totally recommend Cales to anyone either renting for the first time or the tenth time, you won't find a more friendly or competent letting agent in Brighton and Hove. Thanks guys and an extra thank you to Julianna.
N · 14 June 2020 · Whitlock and Heaps Hove (48 Boundary Road)
★★★★★ 5/5
GoogleHead and shoulders above most of the other agencies in Hove.
Have used a couple of others over the years and these are the only one I have ever recommended to others. Small, family run business so you don't get saturday staff with zero knowledge / interest showing people your property.
We sold though them, they managed the process fantastically - now other neighbours and friends are all using them and saying the same
Rich · 24 January 2020 · Whitlock and Heaps Hove (65 Sackville Road)
★★★★★ 5/5
GoogleExceptional Service.
Would wholeheartedly recommend Cales & Co. We were renting with them and had no issues whatsoever from signing the tenancy to vacating. They treat you with respect and have done so much for us whenever we had any maintenance issues. We had to move due to the landlord wanting to sell the property but they really tried hard to find us alternative accommodation.
Special thanks to Brad and Juliana for always being on call with any of our queries and promptly following them up.
Thank you
T · 26 October 2019 · Whitlock and Heaps Hove (48 Boundary Road)
★★★★★ 5/5
Googlebest agency I've ever had
Brij · 15 June 2019 · Whitlock and Heaps Hove (65 Sackville Road)
★★★★★ 5/5
GoogleGreat customer service and a smooth process. Would recommend wholeheartedly.
Helen · 15 June 2019 · Whitlock and Heaps Hove (65 Sackville Road)
★★★★★ 5/5
GoogleReally good communication throughout our house purchase. Trustworthy and professional, definitely recommend.
Neil · 15 June 2019 · Whitlock and Heaps Hove (65 Sackville Road)
★★★★★ 5/5
GoogleFar and away the best agents we have ever known. I highly recommend them as incredibly professional and honest - rare these days!
EJ · 15 June 2019 · Whitlock and Heaps Hove (65 Sackville Road)
★★★★★ 1/5
GoogleThe joint worst service I have received from an estate agency in Brighton & Hove. Little communication from agents and a lack of organisation has stopped me from proceeding with 1 or 2 properties of interest.
Dawn · 15 June 2019 · Whitlock and Heaps Hove (65 Sackville Road)
★★★★★ 5/5
GoogleI would highly recommend Jack and his team at Whitlock and Heaps. Throughout the whole process they were attentive, kind, personable and willing to help wherever possible to make our sale and move as smooth and stress-free as possible.
Sarah · 15 June 2019 · Whitlock and Heaps Hove (65 Sackville Road)
★★★★★ 5/5
GoogleHead and shoulders above most of the other agencies in Hove.
Have used a couple of others over the years and these are the only one I have ever recommended to others. Small, family run business so you don't get saturday staff with zero knowledge / interest showing people your property.
We sold though them, they managed the process fantastically - now other neighbours and friends are all using them and saying the same
Richard · 15 June 2019 · Whitlock and Heaps Hove (65 Sackville Road)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
