Trusted Agent profile · Hove
★★★★★
63 reviews across 3 platforms
48 Boundary Road, Hove, BN3 4EF
Part of Whitlock and Heaps, see every office.
Whitlock and Heaps's office in Hove, at 48 Boundary Road, is rated 4.5 out of 5 across 63 reviews on three platforms, including 59 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Whitlock and Heaps hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hove.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
5/5
GoogleWe have had an excellent service from Jack and his colleagues, in 12 days we went from our initial conversation to value our home, to securing a firm offer, and having our own offer accepted on a property they had just been instructed to sell. We were pleased with the level of communication and the efficiency of Jack and the team, and the process was completed in just over 4 months. We would highly recommend Whitlock and Heaps if looking for an estate agent.
1/5
GoogleNot great if you're a tenant with this lot. Lettings manager has zero people skills - talks to you like dirt and treats you like a complete annoyance just for existing. Property came complete with damp and an intrusive landlord. Agents tried to charge us for needless things when we moved out. Advice is to communicate via email so you have everything in writing. Thank goodness we're now homeowners and don't have to deal with people like this. I feel for those who aren't so lucky.NegativeProfessionalism
5/5
FacebookThe team at Whitlock & Heaps are amazing. Jack was very professional from our first meeting to completion. We had an amazing amount of interest in the property and Jack gave us great guidance on going to sealed bids as there was so many viewings. There were a few queries on the way and Jack was always there to give help and advice. I highly recommend Jack and the Team for anyone looking to sell their property, Great Customer service, friendly & helpful. An absolute First class service. Thank you!
5/5
GoogleJulianna at Cales has been absolutely fantastic, as has Brad. From checking in to checking out due to finally buying a house, they have been brilliant. Any issues I have had have been dealt with quickly and hassle free at my convenience. Check in and out was fair and hassle free and I got my deposit back on the same day I checked out. Up to this point I have always rented and have been around most of the letting agents in Brighton and Hove. Cales and Co have been by far head and shoulders above the rest in terms of customer service, putting the tenant first and just overall functionality. Things get done and they get done quickly and to a high standard. Best experience of a letting agent and managed property I have ever had. Totally recommend Cales to anyone either renting for the first time or the tenth time, you won't find a more friendly or competent letting agent in Brighton and Hove. Thanks guys and an extra thank you to Julianna.
5/5
GoogleCales handled the sale of my Dad's house for me when he passed away. Matt was incredibly professional, caring, sensitive and sold the house very quickly. He juggled the delay whilst we were waiting for probate , chasing regularly, keeping me, the buyer and the solicitor in the loop. I have bought and sold 3 houses in my life and hands down Matt at Cales was exceptional at his job. I hope I never have to consider using anyone other than Matt if I move again.
5/5
GoogleJulianna at Cales has been absolutely fantastic, as has Brad. From checking in to checking out due to finally buying a house, they have been brilliant. Any issues I have had have been dealt with quickly and hassle free at my convenience. Check in and out was fair and hassle free and I got my deposit back on the same day I checked out. Up to this point I have always rented and have been around most of the letting agents in Brighton and Hove. Cales and Co have been by far head and shoulders above the rest in terms of customer service, putting the tenant first and just overall functionality. Things get done and they get done quickly and to a high standard. Best experience of a letting agent and managed property I have ever had. Totally recommend Cales to anyone either renting for the first time or the tenth time, you won't find a more friendly or competent letting agent in Brighton and Hove. Thanks guys and an extra thank you to Julianna.
5/5
GoogleExceptional Service. Would wholeheartedly recommend Cales & Co. We were renting with them and had no issues whatsoever from signing the tenancy to vacating. They treat you with respect and have done so much for us whenever we had any maintenance issues. We had to move due to the landlord wanting to sell the property but they really tried hard to find us alternative accommodation. Special thanks to Brad and Juliana for always being on call with any of our queries and promptly following them up. Thank you
5/5
GoogleI have been really pleased with the excellent service provided by Whitlock and Heaps through the long process of selling three properties with some complicated issues. Edward kept me informed every step of the way and was always polite and courteous. Would highly recommend if you are looking to sell a property. Thank you to you all.
5/5
GoogleExceptional Service. Would wholeheartedly recommend Cales & Co. We were renting with them and had no issues whatsoever from signing the tenancy to vacating. They treat you with respect and have done so much for us whenever we had any maintenance issues. We had to move due to the landlord wanting to sell the property but they really tried hard to find us alternative accommodation. Special thanks to Brad and Juliana for always being on call with any of our queries and promptly following them up. Thank you
5/5
YellAbove and beyond
If you require the most professional and considerate Estate and Property rental , who go above and beyond ... Then look now further than Cales and Co , Hove absolutely amazing from Manager Julianna, Matt and Brad . During one off the most stressful occasions of having to relocate and find new property , the Team where fully behind us and came through when we needed them most . Will never forget the customer service and hope to return to them in the near future. Many thanks Steve and Si
5/5
GoogleCales & Co currently manage the lettings of two properties for me. Julianna, Brad and the team have always demonstrated professionalism, up to date knowledge of the rental market and a proactive approach to finding suitable and reliable tenants for my properties. On more than one occasion they have gone above and beyond their remit as letting agents to resolve issues on my behalf. I would thoroughly recommend Cales & Co to both Landlords and Tenants.
5/5
GoogleEdward made everything so easy for me and made the whole process stress free. I would 100% recommend him, if it wasn’t for Edward I wouldn’t have been able to get this over the line. He’s a hero!
5/5
GoogleJust bought my first home through Whitlock and Heaps and I can honestly say the whole process was smooth and excellent. Edward was on hand whenever needed for advice and answers and I could not recommend them enough. Thanks again!
5/5
GoogleWhitlock and Heaps were very helpful with the sale of my property and found me my new home without it coming on the market! Dealt with Edward mainly who helped with my woes and fears throughout the process and would definitely recommend them!
5/5
GoogleEdward and the team at the branch dealt with selling my late father in laws bungalow. They were polite, professional always keeping us informed. A first class service from start to completion.
5/5
GoogleWe sold our house through Cales and I would not hesitate to recommend them to anyone. Steve kept us informed about what was happening and always got back to us in a timely manner when we contacted him. He went above and beyond to ensure that our sale went as smoothly as possible. I would highly recommend Cales to anyone.
5/5
GoogleJust completed on our house, Edward and team were superb throughout, always attentive, friendly and understanding. Helped make what could have been a painful process really easy, thank you ever so much!
5/5
GoogleWe rented a property through Cales in Portslade for 6 years. Julianna was always professional, friendly and was quick to solve any problems we had. Julianna and the rest of the lettings team are a credit to the business.
5/5
GoogleBrilliant service. Due to poor health i had to sell my investment property. Matt Harper and the team at Cales were superb. Matt helped me through every step and liaised with the buyer and both solicitors on my behalf. I can"t recommend Matt enough. You will not be disappointed.
5/5
GoogleAll the team at Whitlock and Heaps were fantastic in our recent move. From the initial valuation, the open day and agreeing the sale the process was smooth and very professional and we couldn't ask for any more. Great communication and response to the questions we had. We also bought our property whith W&H which made our overall move much simpler and pain free. I would highly recomend using W&H as an estate agent to friends.
5/5
GoogleI have found Cales a really fantastic agent. They were really supportive through a difficult conveyancing and because of their support and knowledge we managed to buy and sell successfully. Particular thanks to Steve and Peter. This is the second time I've used Cales and I would absolutely recommend them.
5/5
GoogleA thank you to the team at the Portslade branch - especially Edward. Every question was answered and his response was always quick and efficient.
5/5
GoogleGreat service from Jack and the team at Whitlock & Heaps estate agents. Kept in regular contact with us throughout the whole process, very friendly and professional. Would definitely recommend.
5/5
GoogleFantastic service from start to finish. Everything was dealt with in a professional friendly way and Matt was wonderful a truly nice guy. We highly recommend Cales & Co and We would definitely used them again if needed. Sue & Richard Cadman
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Tell us what you need and we'll put you in touch. Whitlock and Heaps hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hove.
