Whitlock and Heaps estate agents in Hove

★★★★★ 1/5

Google

My experience with Whitlock and Heaps started out well but quickly turned sour! Originally I had been dealing with Jack a very polite gentleman and willing to help in my search for a property, I had a few concerns and he stated that everything should be ok when it came to potentially renting a particular property. A viewing was pencilled in but, confirmation needed to be received from the current tenant that they were happy and that he would call me back, here’s where things started to take a downward spiral. I never got a call so 2 hours prior to the appointment I called to be told Jack was on holiday and they’d still had no news from the tenant yet no one had thought to keep me posted. Eventually consent was given and myself and parents went to view the property, I wanted my parents opinion as I’m a single parent and wanted to make the right choice. I met Brian at the property first of all he made a snide comment on my parents being with me, which I brushed off, the current tenant told me more about the property than Brian did and the longest part of the house I was in was the garden. Brian had us in and out of that property within about 5 mins told me nothing really about the property, the tenant did that for him, didn’t ask if I had any questions and as he was rushing off said phone Peter if you’re interested. Regardless of Brian’s attitude to showing people properties from what I had seen I was impressed with so, I did call and speak to Peter who is extremely rude on the telephone had no idea who I was and simply said I’ll call the landlord and see if she wants you to rent her property. I was a little take aback because I was under the impression from Jack that there would be no issue and it would be as simple as arranging to pop in and put a holding deposit down. Peter said he’d phone later that day which he didn’t so, as it was a Friday I thought I’d give it until I finished work on the Monday to call, I called around 3.30pm spoke to Brian who said it was strange Peter didn’t call me and that he didn’t know the situation but, he’d ask him to call me back and I’m still waiting for that call. If for whatever reason I wasn’t a good fit for the landlord have the common decency and respect to call potential clients back! I will now take my business and the 4K I have sat in my acct to put on a new home elsewhere! Be warned if your face doesn’t fit this company will not help you!

Miss · 15 June 2019 · Whitlock and Heaps Hove (65 Sackville Road)

★★★★★ 5/5

Google

I can't recommend Whitlock and Heaps highly enough! In a challenging market we would have been lost without them. Jack and the rest of the team went above and beyond to get both our properties sold, sticking to our deadline and achieving great prices.

Bruce · 15 June 2019 · Whitlock and Heaps Hove (65 Sackville Road)

★★★★★ 5/5

Google

I've rented over 10 properties in the last 12 years in Brighton (the woes of renting in a city) and rented from multiple different estate agents including the largest chain agents in the city. Whitlock & Heaps are by far and away the best agent that we have ever rented from, without a doubt. The staff are all super friendly, super supportive and anything that you need fixed will be attended to immediately. They take really good care of their properties and tenants, and don't try to screw you out of any money when returning your deposit (ive got the full deposit returned twice now! Almost unheard of in Brighton...) I would 100% recommend this agent, and should I return to Brighton will without doubt contact W&H for anything property related. They deserve more recognition for their great service. 10/10

Squid · 15 June 2019 · Whitlock and Heaps Hove (65 Sackville Road)

★★★★★ 5/5

Google

We recently bought a property through Whitlock & Heaps and had a great experience from start to finish. At no point did they come across as pushy, which had been our experience of so many other EAs. We found them to be responsive, helpful and above all else, Jack was a real pleasure to deal with. Thanks so much for helping us through the process!

Kyla · 15 June 2019 · Whitlock and Heaps Hove (65 Sackville Road)

★★★★★ 5/5

Google

I have been renting the same property from Whitlock & heaps since 2008. As there tenant I can speak very highly of them, Over the years when issues have arisen they have been dealt with a understanding and efficient manner. I have got to know the family personally and they are genuinely lovely people and are always happy to help. I am very lucky have such a great estate agents, 100% the best. Thank you so much Whitlock & heaps.

Maz · 15 June 2019 · Whitlock and Heaps Hove (65 Sackville Road)

★★★★★ 5/5

Google

The service we received from Whitlock and Heaps was fantastic. We had previously been on the market with a much larger agent and found that they overpriced it and lost interest very quickly when it didnt sell immediately. W&H were much more involved, were honest, kept us informed, and found us another buyer quickly when the first buyer fell through. Jack was very knowledgeable and also just a really nice guy which does help when you need to be in contact a lot. Wish we'd have gone with them from the start. Thankyou Whitlock & Heaps.

Faye · 15 June 2019 · Whitlock and Heaps Hove (65 Sackville Road)

★★★★★ 5/5

Google

We have been renting for over 10 years and Whitlock and Heaps have been our best experience of letting agents! They respond quickly and get important things done and they’ve always been very friendly and easy to deal with. We regularly recommend them to friends, so doing so here too!

Victoria · 15 June 2019 · Whitlock and Heaps Hove (65 Sackville Road)

★★★★★ 5/5

Google

Really positive experience with Whitlock and Heaps. Their Pricing was fair, the photos looked great, most importantly for me was that there was always somebody on the phone. Because they work so closely I could always talk to someone who was familiar with our property. I dealt with Peter and Jack and they were really helpful and friendly.

Pam · 15 June 2019 · Whitlock and Heaps Hove (65 Sackville Road)

★★★★★ 5/5

Google

I sold my house through Whitlock and Heaps and they also sourced our perfect next home. Jack and Peter were consummate professionals throughout, their communication was second to none and they advised me with the utmost expertise. I thoroughly recommend them to anyone who is looking locally for trustworthy, experienced and efficient professionals in the property market.

Julian · 15 June 2019 · Whitlock and Heaps Hove (65 Sackville Road)

★★★★★ 5/5

Google

Whitlock and Heaps are a wonderful, professional Estate Agents who have recently sold our home in Brighton. They were superb at marketing our property, found a range of potential buyers and worked closely with us to ensure a smooth sale that satisfied all of our needs! We would definitely recommend (and have already done so to friends considering moving house) as Jack and his colleagues were a pleasure to work with.

Hayley · 15 June 2019 · Whitlock and Heaps Hove (65 Sackville Road)

★★★★★ 5/5

Google

Highly recommend Whitlock and Heaps Estate agents. They’re a family run business with over 70 years experience of buying and selling properties. That’s what the website says and yes it’s true! After trying to sell our home for 10 weeks by another agent we changed to Whitlock and Heaps who sold our home almost immediately plus managed to negotiate the flat I wanted to buy! They’re reactive and proactive. Every phone call was returned the same day from the moment we went on their books to completion. They kept us informed and didn’t give us false expectations like others had. I felt confident everything would run smoothly and it did. Jack and the team are friendly, welcoming despite being super busy they always dealt with any questions we had the same day in person or by phone call. You only have to drive around Hove and Poets corner to see their success rate for yourselves. We are settled and happy in our new home thanks to Jack and the team. If I ever move again these guys are the ones I’ll go with!

Nina · 15 June 2019 · Whitlock and Heaps Hove (65 Sackville Road)

★★★★★ 5/5

Google

Very professional offering an impeccable service from start to finish. Friendly and approachable and an all round great agents.

Amber · 15 June 2019 · Whitlock and Heaps Hove (48 Boundary Road)

★★★★★ 5/5

Google

Excellent service! Highly recommend Cales to anyone looking to rent. All inquiries were dealt with above and beyond what we expected, very friendly and considerate members of staff that make you feel like a valued client.

Eddy · 15 June 2019 · Whitlock and Heaps Hove (48 Boundary Road)

★★★★★ 5/5

Google

Fantastic service from start to finish. Everything was dealt with in a professional friendly way and Matt was wonderful a truly nice guy. We highly recommend Cales & Co and We would definitely used them again if needed. Sue & Richard Cadman

Richard · 15 June 2019 · Whitlock and Heaps Hove (48 Boundary Road)

★★★★★ 5/5

Google

My partner and I rented with Cales for 4 years, they were very we easy to deal with and very hands on, you would aways deal with the same people either Brad or Juliana regarding your property making it lot easier to get things sorted out . Great Agents wish I was with them now in my new place. Tom Mears and Amber Jamieson

Tom · 15 June 2019 · Whitlock and Heaps Hove (48 Boundary Road)

★★★★★ 5/5

Google

Cales are a professional letting agency who have mastered professionalism with friendliness. Any maintenance issues are handled speedily and they have even lent us spare keys on more than one occasion, having locked ourselves out. Highly recommend Brad and Julianna.

Carrie · 15 June 2019 · Whitlock and Heaps Hove (48 Boundary Road)

★★★★★ 5/5

Google

Exceptional Service. Would wholeheartedly recommend Cales & Co. We were renting with them and had no issues whatsoever from signing the tenancy to vacating. They treat you with respect and have done so much for us whenever we had any maintenance issues. We had to move due to the landlord wanting to sell the property but they really tried hard to find us alternative accommodation. Special thanks to Brad and Juliana for always being on call with any of our queries and promptly following them up. Thank you

Si · 15 June 2019 · Whitlock and Heaps Hove (48 Boundary Road)

★★★★★ 5/5

Google

We sold our house through Cales and I would not hesitate to recommend them to anyone. Steve kept us informed about what was happening and always got back to us in a timely manner when we contacted him. He went above and beyond to ensure that our sale went as smoothly as possible. I would highly recommend Cales to anyone.

Rachel · 15 June 2019 · Whitlock and Heaps Hove (48 Boundary Road)

★★★★★ 5/5

Yell

Above and beyond

If you require the most professional and considerate Estate and Property rental , who go above and beyond ... Then look now further than Cales and Co , Hove absolutely amazing from Manager Julianna, Matt and Brad . During one off the most stressful occasions of having to relocate and find new property , the Team where fully behind us and came through when we needed them most . Will never forget the customer service and hope to return to them in the near future. Many thanks Steve and Si

StephenC-508 · 28 February 2019 · Whitlock and Heaps Hove (48 Boundary Road)

★★★★★ 5/5

Google

Very helpful and better than the other 4 estate agents we looked round with.

Charlie · 15 June 2018 · Whitlock and Heaps Hove (65 Sackville Road)

★★★★★ 5/5

Google

First class. No flannel, straight talking. Jack did exactly what he said he would do. Highly recommended.

Starkey · 15 June 2018 · Whitlock and Heaps Hove (65 Sackville Road)

★★★★★ 5/5

Google

Jack got us a great price for our property and was always on call/email when we needed him. Could not recommend Whitlock and Hepas more highly!

Jenny · 15 June 2018 · Whitlock and Heaps Hove (65 Sackville Road)

★★★★★ 5/5

Google

We were very pleased with the service offered by Jack and it was refreshing to deal with an estate agent who was honest, approachable and helpful throughout the selling process. If we were to sell again, we would go to Jack without hesitation.

Mike · 15 June 2018 · Whitlock and Heaps Hove (65 Sackville Road)

★★★★★ 1/5

Google

Not recommended at all. This estate agent is not mutual between the landlord and tenant. The agent sides with the landlord on all cases. We rented a property from this agent and the landlord had family relationship with Whitlocks and Heaps. We asked for a new kitchen and bathroom to be done and they refused to do it. Once we got evicted, they made houshold improvements including fitting a new kitchen and bathroom in which asked for that to be done in the first place. Its even worth one star , shame you cant give them 0

Harry · 15 June 2018 · Whitlock and Heaps Hove (65 Sackville Road)