Trusted Agent profile · Devon, Somerset and Cornwall
Verified
★★★★★
2,529 reviews across 11 offices and 4 platforms
www.webbers.co.uk/offices/estate-and-letting-agents-in-bude-cornwall
Webbers Estate Agents has 11 offices, in Bude, Torrington, Barnstaple, Minehead, Wiveliscombe, Ilfracombe, Braunton, South Molton, Wellington, Bodmin and Taunton (Devon, Somerset and Cornwall). Together they have 2,529 reviews on four platforms, rated 4.6 out of 5 overall.
2,426
Reviews on Google
All 11 offices
9
Reviews on Facebook
All 11 offices
91
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We would like to thank you and everybody at Webbers of Ilfracombe for bringing the sale of our ungalow to a successful conclusion. We were impressed y the ...Read all 2 from sellers
Last week my daughter, Carrie Arnold, took over the tenancy of a home in Barnstaple, through your lettings agency. Carrie gained a post at Exmoor Zoo and had 4 ...Read the review from tenants
Webbers Estate Agents's 11 offices, most reviewed first. Each has its own page.
Showing 2,321 reviews on Google only. Show every review
1/5
GoogleDoesnt deserve 1 star!! I ordered a freezer from amazon, three delivery dates from these cowboys, three unsuccessful delivery dates because the freezer was never on the van!!!!! Even though each time the day before they gave me a time slot!!! Joke
1/5
GoogleWithout a doubt, this is one of the rudest and most unprofessional companies I have ever dealt with. I was expecting delivery of a fridge freezer which had already taken over two weeks to arrange. The driver then apparently “couldn’t find” my property, “apparently tried to call me” despite there being no missed call whatsoever, and I was subsequently told that Google Maps was somehow directing the driver into the middle of nowhere. To make matters worse, the individual I spoke to on the phone then attempted to insinuate that this was somehow my fault, even suggesting that I had no phone signal. This is despite the fact that every other courier company manages to find my property without issue, and I have lived here for almost a decade. The complete lack of accountability, poor communication, and dismissive attitude shown throughout this experience has been genuinely appalling, especially considering we have now been without a fridge for over two weeks. Avoid this company like the plague
5/5
GoogleGreat delivery driver Ethan .Brought product to exactly where I wanted it and reminded me to wait 4 hours before plugging in
1/5
GoogleWaited in all day for delivery and not appeared. Called 2 times, cannot give update or say when I will get it. No courtesy call to say sorry we are running late or any other excuse they can make up. Oh and tracking systems down, surprise surprise. They are worse than evri. Avoid at all cost. Certainly won't buy if retailer uses them to deliver. Avoid Avoid avoid
1/5
GoogleDue to have a washing machine delivered on a Saturday morning 8-10am did not turn up, click on the tracking app, for it just to say delivery not possible, no other reason and no update given to us as customer, called their telephone number to find their offices are shut on a Saturday. Now have to wait until Monday to find out where it is, another weekend with no washing machine. Poor service!
1/5
GoogleShocking company. Not only did they not turn up on a booked delivery they did not even phone to say they were not coming. No reply to my email and I had to chase them to be told "don't know why they didn't deliver cant get hold of driver but delivery is now cancelled altogether so you need to contact who you purchased dishwasher from." Needless to say I have cancelled item altogether.
1/5
GoogleTook almost three weeks for delivery of a fridge freezer from Argos (during which time we had no fridge since our old one was broken) and no contact or information after the initial automated email without us chasing them up multiple times. Their website advertises appliance recycling but they told us that we couldn't request this. They contracted another local company to do the job, making it a fourth-party job, which made us feel like we had even less control over the situation. Would definitely try to avoid this company in future.
1/5
GoogleWorst Courier out there - Product Care is beyond unprofessional. Have a Tumble Dryer ordered via Costco that they are supposed to be delivering. First attempt the driver couldn't be bothered finding my house and didn't phone ahead of time. Rebooked after a lot of back and fourth with their customer service team. As with many of the reviews below have stated, this time they didn't even bother putting it on the van. That's two days of holidays wasted waiting in. The customer service team do not call you back. You have to chase to get any answer. I was told today they were going to find out what happened to my order and phone back. Waited 4 hours and no reply, so called them myself only for the customer service advisor to now tell me they'd launched an investigation and it would take 48 hours. I had to phone to find that out. When I asked to speak to a manager the customer service advisor told me "I can escalate it all I want, it will still take 48 hours". He did escalate it apparently, but I suspect that's going to be as useful as a wet paper bag. Avoid this company at all costs if you have an order they are couriering.
1/5
GoogleShocking customer service. Waited 2 weeks for delivery for my fridge freezer, took the day off work and waited until the ‘estimated time of arrival’ and then it switched to delivery unsuccessful. Called for them to state that the order actually wasn’t loaded onto the van and couldn’t tell me why. By this point I had waited 4 hours for the delivery, when in fact they knew it wasn’t even coming the night before. Customer service were as much help as a chocolate teapot too, earliest they can deliver is another week away. Avoid if you can
1/5
GoogleExpected delivery of new fridge freezer bought from Costco to replace old one that is struggling in heatwave. Had to defrost and empty out old one 24 hrs before - only to find out 30mins the next day After the scheduled delivery that it was for some reason cancelled and we now need to rebook for another day - earliest slot being 4 days away. Cannot contact anyone because their offices are closed on Saturdays. We are a family of 5 - thanks Product Care Group for being so unhelpful and unthoughtful.
1/5
GoogleI ordered an air conditioning unit from Curry’s, further to which I received a message and booked the next available time slot (soonest delivery slot was 1 week later). I received plenty of communications beforehand and felt quite confident in the abilities of this company (especially because it asked for info like how many flights of stairs there are, and instructions) Fast forward to today, I stay at home all day because I’ve been allocated a delivery slot, however, nothing arrives in my allocated window.. it’s now 17:00pm, and still, nothing has arrived.. Waste of my day, and the customer services department cannot be reached after 5pm. Don’t bother with this company.. Completely useless. Unprofessional 19:24pm - Delivery not successful! 20:29pm - I receive a text to say that they are sorry they couldn’t deliver the order. I now have the option to choose a new date… guess what, the next date available is 1 WHOLE WEEK AWAY! Totally unacceptable.
5/5
GoogleBrandon and Leo delivered my new fridge freezer from Very. They were absolutly amazing and got the appliance in very easy,they were respectful,friendly and i was very impressed with the delivery service.
1/5
GoogleUnfortunately I've had to put 1 star, as you can't give nothing. I ordered a fridge from Argos and it was due today. I had a message to say my delivery was not successful. Apparently because "the item wasn't loaded onto the van". I rung product care and they couldn't give a reason why and said they would get back to me. Well no one rung, they just rebooked for Monday 15th. Nope not having that, didnt think they could be so bad. Ordered off Anazon and getting it this Thursday. Please tell me how are they getting away with this terrible service?!!
1/5
GoogleThe rudest delivery driver I've ever witnessed. Total lack of respect for myself and my property, nor the new washer and dryer I'd purchased. I would never use a company who use these delivery people ever again.
5/5
GooglePhoned this morning as an ‘out of town’ customer wishing to arrange viewings and spoke with Holly. She was really personable and engaging and went out of her way to accommodate. Her love of the area came across and was inspiring. I really hope my agents have a ‘front of house’ of this calibre and enthusiasm.
5/5
GoogleI recently used LL Estate Agents and was extremely impressed with the service I received. The team was professional, friendly, and kept me informed throughout the entire process. Their communication was excellent, and they were always available to answer any questions or concerns promptly. From the initial valuation to the completion of the sale, everything was handled efficiently and with great attention to detail. The staff demonstrated excellent knowledge of the local property market and provided honest, helpful advice at every stage. I would highly recommend LL Estate Agents to anyone looking to buy or sell a property. Their dedication, professionalism, and customer-focused approach made what can often be a stressful experience smooth and straightforward.
5/5
GoogleNatasha was extremely helpful and informative
Thank you for your kind review, Wayne. It was a pleasure showing you around the property. Best wishes, Natasha
5/5
GoogleI’ve had the pleasure to have Natasha help with viewing this amazing house. She was answering every questions we had with such confidence, she definitely knew her stuff and she was overall really nice and polite. couldn’t be happier.
Thank you for your review, Monique. It was a pleasure helping you find a property suited to your requirements. Wishing you all the very best moving forward. Best wishes, Natasha
5/5
GoogleNatasha was very helpful and clear with all my questions, she’s a star
5/5
GoogleMatt Stapleton, Care & Maintenance Manager, went above and beyond to get things going, to the point he took it “personal” and managed to fix a time critical repair very important for us. To be honest, it has been like that most of the time when we needed any kind of repairs in the house. With his superb work and dedication, he sorted out many problems, which in any other case, we would still be waiting. He always run the extra mile to get things done. Thank you Matt Amazing job
5/5
GoogleWe have been really looked after with viewings from this branch! Jake M was fantastic with bookings, replied quickly and great customer service. Tina showing us round was a star to x
Hi Amber, Thank you so much for your review! Myself and Tina are both glad you felt the customer service was good and are both looking forward to working with you further! Kind Regards, Jake & Tina
5/5
GoogleRating only, no written review.
Thank you for your review, Ilhan. Best wishes, Natasha
5/5
GoogleI had a very smooth experience with the service throughout my tenancy. They were always quick to respond, helpful, and professional throughout the process. Chloe Peachey was especially friendly, and efficient in answering our questions and helping us along the way. I would highly recommend their service.
Thank you for taking the time to leave a review!
5/5
GoogleCallum. Has been our block manager for over a year and has been not only.very efficient but also very responsive to issues raised. He is by far the best manager we have worked with in the past 9 years that I have lived at 55 Ninian Road.
Thank you for taking the time to leave a review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Webbers Estate Agents is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Webbers Estate Agents is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
RAN Awards by year, 2017 to 20232023 2 awards RAN Awards 2023 winners
2017 2 awards RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Webbers Estate Agents is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Bronze, 3 Best in County and 9 Best in Postcode across nine branches.
ESTAS winners in four years, the group and its branches: 2018, 2024, 2025, 2026. ESTAS award winner every year since 2024.
ESTAS awards by year, 2018 to 20252025 9 Best in Postcode and 1 other award across nine branches ESTAS 2025 winners
2024 1 Silver, 1 Best in County and 1 other award ESTAS 2024 winners
2018 2 Silver, 2 Bronze and 1 Best in County across three branches ESTAS 2018 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Webbers Estate Agents and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 9 Gold across nine branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Send Webbers Estate Agents a message.
Bude has the most, with 1,214 reviews rated 4.7 out of 5, followed by Torrington with 620.
The 11 Webbers Estate Agents offices, by town:
Yes. At the Trusted Agent Awards Night 2026 the group won Gold for South West Estate Agency of the Year. The group and its branches have also won 50 other industry awards since 2017.
