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★★★★★ 1/5
TrustpilotLovely Location, Just needs finishing off
We were very impressed with the layout of the property and that attracted us to purchase. We have had no problems with the finish other than when we moved in Lindens had carpeted the entrance hallway and we had requested Karndean. Not a problem, they changed it by the time we moved in but failed to change the doors so we now have a 1cm gap between the bottom of the door and the floor. It was on the snag list to replace them but that never came to fruition and has probably been lost now. My biggest gripes are that we have to contribute an annual charge of £600 to the Frimley Fuel Allotment (FFA) for the upkeep of the SANGS area that is open to the public. This was a retrospective ruling by Heathlands borough council of which 4 of the members are also on the FFA Board. We were not allowed to purchase the property without agreeing to this charge. Secondly Lindens have not completed the communal grassed areas and formally handed them over to FirstPort, the management company, who are fast to invoice but slow to do any actual work. Over the summer the sunken garden has become overgrown and the walls are starting to crumble making the areas unsafe.I think the development could be a wonderful place to live and be unique but until the remedial work to the outside areas are completed and regularly maintained it feels as though we are being treated as a cash cow.
Grant · 16 August 2020 · Together Homes Retford (Tiln Lane)
★★★★★ 3/5
Trustpilotwe purchased a 3 bedroom house last…
we purchased a 3 bedroom house last year (2019). We absolutely love our house and are very happy. We knew being a newbuild we would have a few issues which is why we have the 2 year guarantee and 10 year guarantee, however with the stuff that has needed "fixed" I totally understand but the service for the aftercare is awful. Since buying our house we have had around 4 different companies taken over and everytime we report something it seems to get lost and I continsely have to chase it. Very strange they send a paint and decorator to fix a door, finally after months of chasing a carpenter comes to fix it, admittedly he said it was so badly put in that it will probably be a on going issue... fantastic. In the first few you put a snag list together for them to attend but they also pressure you to fill their survey in, once this is done they honestly don't care. The workman ship is at a very low standard and I do feel sorry for some of the workers when they tell you the wage they are on, however being first time YOUNG owners we feel the after care service is very poor and in the future if we were to upgrade we wouldn't use linden homes. Sadly we have a lot of stuff that needs to be fixed such as flooring coming up and wonky fencing but it is such a hard stressful experience we will likely leave it even though we are in our 2 year warranty. It seems once they have your money you are nothing, very bad considering it's a government scheme. Just first time buyers experiencing bad customer service that sadly has put us off lindon homes.
Olivia · 16 August 2020 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotI would give them a 0 star if possible!
I would give them a 0 star if possible. Endless problems with the estate (heathlands development). We moved in over 18 months ago and the site still isn’t finished. There is an absolute lack of care and they ignore any correspondence to try and get the site finished / problems rectified. Do not buy from these cowboys! Avoid at all costs.
Dean · 15 August 2020 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotHouse not finished when we completed…
House not finished when we completed and still having constant issues after a year and a half. No one interested in fixing anything, communal areas unfinished and not maintained (management company won’t take it over as it’s so bad). Been called liars regularly by Customer Service and cannot believe we have had to take 17 days unpaid holiday for contractors to come and do remedial work and still not completed. (NHBC not prepared to help nor the Consumer Code ombudsman, all work on behalf of the builders)NEVER going to buy a new build ever again.
Customer · 15 August 2020 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotWouldn’t ever buy from linden again
Wouldn’t ever buy from linden again - had a gas explosion/leak within a week of being in the property as someone hasn’t tightened metal work properly. Dangerous communal areas with service charges which are ridiculously high for no service or maintenance done, appalling customer service when you do try to rectify things! Don’t buy!
Dh12 · 15 August 2020 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotVery disappointed by Linden
Very disappointed by Linden. Our development has been left in a dire situation. No communication, no responsibility taken by them. It has become a danger for our children to be walking around because of the poor state it has been left in. How they get away with it is beyond me?! Seriously think about buying a property from these developers.
Sophie · 15 August 2020 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotDisgusting
Disgusting . Left the site not finished and extremely unsafe .
Claire · 15 August 2020 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotLinden Heathlands Review
The site I own a property on in Surrey has still not been finished and I have lived there for nearly two years. There are serious health and safety risks around the whole site and linden seem to have down tools and disappeared. The quality of build is rushed and has never been snagged properly 1 year after as they said they would for settlement cracks etc, plus we have had some tiles fall off our house and we are still waiting for them to be fixed.
Amelia · 15 August 2020 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotAwful customer services
Awful customer services - we were handed over a home that wasn’t finished (and still isn’t 18 months on). Communal areas left unfinished and unsafe, no maintenance, we had no streetlights for over a year...the list goes on!!!
Dan · 15 August 2020 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotDisgraceful customer service
Been trying to arrange viewing for 2 days and no one got back in touch even though message left.Got through to central office and spoke with 'Keisha' (spelling may be incorrect). She was rude, spoke over me and wouldn't listen to me! Disgraceful for someone who should be promoting sales and customer satisfaction.She is obviously in the wrong job!And as for the company...If you want to sell houses have people available to deal with prospective buyers!If a message is left someone should respond to that message the same dayI am in disbelief at the service!!! Atrocious!!
Trudy · 11 August 2020 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTSSome of the worst customer service I have ever experienced. Rude, arrogant and utterly disrespectful. They do not value you as a customer! As other reviewers have posted the communication is terrible. You constantly have to chase them. Their tone is terrible and they do not value you. You will chase and chase them. Building work is at the lower end of the building regs and they cut a lot of corners. They charge you for EVERYTHING. They are the Audi of houses. The standard model gives you nothing! My advice - Don’t go near.
Chris · 7 August 2020 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotThe worst build quality ever, not sure their builders have heard of wall alignment...or a ruler.
So so so soooo bad.Buying our first flat together at the moment, really loved the look of a Linden home apartment on paper - great location. etc. Went to view the property - the build was terrible, no walls or woodwork aligned properly, the whole thing was a bodge job. Huge cracks across the flooring in all the rooms. The attitude of the sales person was clear they just wanted us to handover cash as quickly as possible - boasting about how quickly we could be in. They also didn't own the land either - so they were doing it 'on behalf of a partner'. Which all seemed a little fishy to me - could be exposed to some high rates there. I feel sorry for anyone who buys that place.Anyway thanks for the honest reviews - I really dodged a bullet.
Jallen · 31 July 2020 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotVery bad experience and we didn’t even buy a house.
The communication from Linden/Vistry homes is appalling. We had to cancel a reservation and after reading reviews for aftercare service I think we had a lucky escape.It took 6 weeks to get our deposit back after endless emails and phone calls. Think very carefully before handing any money over!
Alison · 31 July 2020 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
Trustpilot-ve rating requires
Rating only, no written review.
Brose · 28 July 2020 · Together Homes Retford (Tiln Lane)
★★★★★ 4/5
TrustpilotLinden House in Bath.
We have bought a new Linden House in Bath on the Ensleigh site. We love it.There are snags that need addressing like every new build but every time I have needed some assistance the people have been really easy to get hold of, reply immediately and have on the whole sorted things out very quickly.Sales team were great. Moving was very convenient.I have been very impressed with the builders too who work so hard in the very cold winter months too and are now returning during the Covid crisis. They are always really cheerful and polite and work very hard!This company must have been hit really hard during this crisis but they are cracking on with it and doing a great job.I love the design of the house, plenty of space in the correct places and it looks fab. Paint is pretty thin so when you touch it, it marks or comes off but guess that is the first coating on plaster so it will need re painting.Stay safe and well.Best wishes
Steph · 6 July 2020 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotUnsafe sites that’s look vile for…
Unsafe sites that’s look vile for homeowners to live on. Rude staff who have screamed “unlucky you puss” when fallen from bike. Disgusting. Wouldn’t buy a house from these if it’s the last thing I do.
Mr · 2 July 2020 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotInferior materials, poor customer Seevices
Inferior materials, incompetent sub-contractors, diabolical customer services. We have had issues such as garden used as a soak away for the site, toilet waste not coupled and flushing g into the ceiling void, electrical wires joined with parcel tape, poorly fitted flooring
Thomas · 2 July 2020 · Together Homes Retford (Tiln Lane)
★★★★★ 3/5
TrustpilotThey take a long time to fix things
New Brunswick area- My house had lots of snaggs a year on now not yet resolved. Sometimes you go to customer care team with a problem and they pass it onto the sub contractors and then they contact you to fix the thing. It's a very long and tedious process which is inefficient. Lots of stuff has been fixed not always to the highest standard. Still love my first home and I cant complain about the location. Sales team are pushy and don't inform you at all where the annual charge goes to.
Zan · 1 July 2020 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotPoor quality and follow up service.
Initially good and attentive but numerous problems and shirking of responsibility. Build quality not good. Plumbing was dreadful And have had issues for 5 years. 2 houses on are development had their roof blown off and ours was not properly secured!!
George · 23 June 2020 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotPlease dont wast money we bought a…
Please dont wast money we bought a house at barley field and the finishing touches are just a mess it does not look like a brand new home at all. I was better of buying a house someone has lived in and doing it up myself
Amanda · 19 June 2020 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
Trustpilottake your money and run
Really only wished if i had another chance would never buy from them. Dont waste your money
Ricky · 7 June 2020 · Together Homes Retford (Tiln Lane)
★★★★★ 5/5
TrustpilotOak Park Development-Tockwith
I was very shocked to see the negative comments on here. I have just purchased a property at the Oak Park Development in Tockwith, and since stepping through the sales door to walking into my own home the service has been second to none. Prior to purchasing the house Amy Stewart showed me around the house and told me all I needed to know, she made me feel so comfortable and wasn’t pushy giving me all the time I needed to view the properties I liked. Amy liaised with me throughout the entire process and has been an absolute god send, the support she has given throughout the process has been fantastic and has made the purchase exciting and stress free, she was so supportive and I knew she was just at the end of the phone if I had any queries and was very time efficient with everything. Connor who was also in the sales office was also very helpful, approachable and gave me the time I needed. Since moving into my home, the site manager John has been in regular contact ensuring the house was built to a sufficient standard; he is knowledgeable and contactable and he does as he says. Even with Covid the service I have received has been amazing and I couldn’t be happier. I can’t thank them all enough.
Customer · 5 June 2020 · Together Homes Retford (Tiln Lane)
★★★★★ 2/5
TrustpilotBought a house in borehamwood back in…
Bought a house in borehamwood back in July 2017. Same comments as everyone else, as soon as we gave them money it was impossible to get them back. We have 3-4 doors with gaps from the floor to the bottom of the door of at least 3cm so sound travels easily and it’s a larger gap than NHBC state. Had a huge snagging list that never got finished even after numerous emails. Insulation from our garage is awful so we have had to get someone round to finish properly. Love the layout of the house but incredibly poor finish and quality from Linden. Would never buy from them again or recommend to anyone else. I know there’s not much on the market but their properties really aren’t worth it. Go for a smaller developer who has quality control checks as these guys clearly don’t.
Alex · 23 May 2020 · Together Homes Retford (Tiln Lane)
★★★★★ 5/5
Trustpilotgreat customer care
Rating only, no written review.
Ben · 15 May 2020 · Together Homes Retford (Tiln Lane)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
