Trusted Agent profile
★★★★★
1,715 reviews across 5 offices and 2 platforms
Together Homes has five offices, in Retford (two offices), Easingwold, Middlesbrough and Cayton. Together they have 1,715 reviews on two platforms, rated 3.7 out of 5 overall.
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Together Homes's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotCustomer service is the worst ever
Customer service is horrible. Forget about getting things sorted with your new house. Site manager and Custom service manager at northstowe are either incompetent or just don't want to help you. Buying a new built from linden is the biggest mistake of my life. Please don't buy from them if you dont want to lose your piece of mind. Don't fall into the trap of the sales team they are all part of it.
5/5
TrustpilotWhiterock Paignton plot 108....
Whiterock Paignton plot 108..... If I could give these guys any more stars then I would they deserve the credit. I have always been cautious about new builds with the horror stories that you hear. I cannot rate these guys enough. Sharon in the office was so helpful and then there was Mike and his team who went above and beyond. The house itself is everything we wanted no snags or any issues. I would recommend these new builds to anyone ⭐️⭐️⭐️⭐️⭐️ #whiterockisthebest
1/5
TrustpilotI wouldn't give them any stars if it…
I wouldn't give them any stars if it was allowed, I have had so many major leaks repaired but then out of warranty and now disputing it's the exact same leak dispite photos comfirming so. Mouldy houses which have made my furniture mouldy wouldn't replace it, fans that are so loud it's like sleeping on a runway, awful customer service so rude and unwilling to help or even listen.
1/5
Trustpilotdo not touch with a bargepole
Still trying to sort out massive structural problems three years on. Currently have water pouring in through a bay window, contacted Linden weeks ago. We continue to sit amongst the buckets whilst it ruins our brand new wooden floor
3/5
TrustpilotAftercare is shocking
Aftercare is shocking. Once they have your money then you don't matter anymore.Our house is lovely but the grounds we pay to maintain our disgusting, roads are full of mud our back garden, well its resembles a paddy field. Driveway not finished, 6 weeks after completion, nobody from customer care returns your calls or emails. They promise you things but never keep there word. Think twice before buying!
5/5
TrustpilotBishops park bishop Auckland site !!the…
Bishops park bishop Auckland site !!the Linden Home's team on this site are extremely helpful any problems get sorted straight away. I bought a house on this site ,and have only had a couple of problems !! The quality of the house's is 100% good !! I recommend buying a house on this site , it's been a very nice experience buying a house here & moving in. I am one satisfied house buyer
1/5
TrustpilotLiars and con men
We reserved our home after seeing it built and the large from garden, after reserving and organising our mortgage, Linden changed the boundary, to which we said we no longer wanted to proceed. They offered us £5k in compensation so we changed our minds. This was just a big fat lie to get us to buy. We never received this money and now they say it wasn’t agreed!! They just tell lies to sell houses. Disgusting behaviour, crooks and cheats. Stay away!!
1/5
TrustpilotWhere to even start
Where to even start! Do not believe a word that comes from anyone's mouths at linden homes !! You would think our house had been built by a child (infact I think a child could have done a better job) Brickwork all over the place, bricks hanging out from the walls, not level, chipped bricks etc.. they came to fix these but as you can only imagine it looks even worse than what it did before! We've had a handful of brick workers come and price up re doing the majority of the side of our house and each one can not believe what a mess it has been left in. One of the brick layers broke into our shed to use our hose pipe and broke it, the people who jet wash the houses down smashed into our house and my car. If I hadn't of noticed all the scratches down the side of my car (that they had try to polish to cover up any damage they had done, and pointed the corner of the brickwork whilst we were out) we wouldn't have known this had all happened whilst we were at work!!! Our garden is an absolute bog all our grass has gone and is thick mud and puddles, we've been promised a drain for the last 2 months! oh, guess what! We're still ringing to chase them up every day to come and fit a drain in. There's so much more I could list here but honestly the stress and upset linden homes have caused to my family has been one of the most traumatic, upsetting and emotional times of my life. If you want an everyday battle to get the home you wanted (the show home or the one that looks great on the plans, the dream home you really wanted) then these are your people. If I could take back buying a house from linden homes I would do it in a second!
1/5
TrustpilotBe very careful
Be very careful if dealing with this company. They offered us financial incentives on a new house amounting to £23,000 which lulled us in. We had Council searches done and surveys done and were exchanging contracts within 8 weeks only for the MD to remove all the financial incentives at the last minute. My advice to you is if you have to deal with this company then make sure it is written into the small print on your reservation agreement that the financial incentives they offer cannot be withdrawn. Otherwise don’t sign it.They also asked for a deposit of £1000 to reserve and have kept £500 for their admin costs!!! Disgraceful!
1/5
TrustpilotThe perils of Part Ex
Be aware if you are going down the part ex route. You can waste 3 months and approx. £2k before they decide they have changed their minds. The ladies in the show room were very helpful, alas the people behind them are more than happy to mess you around (and let you waste your money). Bitterly disappointed with this company. If they do not want to offer Part ex, they should not advertise it (or if they only want to deal with houses less than 10 years old, they should say so)
1/5
Trustpilot6 months into our new home at Ensleigh
6 months into our new home at Ensleigh. So far no serious problems but trying to get site manager or anyone to deal with small annoying issues, forget it. You must go through customer care i am told, so we wait a week to put right something that could be dealt with in an hour max. Try to speak to site manager on mobile ( his phone does not work ). Multi million pound company?Steve Sherlock
5/5
TrustpilotMy experience with Linden in Bishops…
My experience with Linden in Bishops Cleeve , Cheltenham has been fantastic, initial point of contact was Gemma and the team who dealt with all swiftly and then AJ , a top man , top of his game, any queries or doubt he’s on it, always there to assist. Thank you all at Linded.
1/5
TrustpilotSet opening times don’t mean they’re actually open...
Wanted to talk to someone in the marketing suite today @ Brampton Park. Went there 3 times during their opening hours and no one was there.Annoying. Won’t be going back.
4/5
TrustpilotBrought my new home at Bitton mill near…
Brought my new home at Bitton mill near Bristol, the 2 guys down sales were hard work but helpful when really needed. The site team were exceptional and we could not have been given any more assistance than what we got. Some of the trades need to realize that its is a home not a plot. for that reason I have given a 4 not a 5 but i would defiantly buy fro linden homes western again.
1/5
TrustpilotAvoid at all cost
Love the design of my house and love the location unfortunately that’s where it ends, from start to finish and now a year after moving in we have been let down with false promises, lied to and had to battle to get things put right. Linden are a fantastic company UNTIL you exchange then they are the worst company I have ever dealt with. I would strongly recommend looking at any other builder other than Linden, you have been warned read all these reviews and steer well clear.
1/5
TrustpilotDon’t buy. Cheaply thrown together homes.
I’ve been in my linden home for 3 years. In that time I have had to change the handles on the internal doors. They were so badly and cheaply put together my son got locked in his room unable to get out. I’ve had to change the locks on the front door and garage. The Wi-fi doesn’t work as the internal wiring is all wrong. The kitchen is so cheap that is looking tired and all my toilets leak heavily from the cistern into the pan causing a huge water bill. I certainly won’t be buying again from them.
1/5
TrustpilotNot happy at all poor after sale service
Not happy at all, I've owned my home just about 2 years now (base in Harlow Essex) , problem I've faced? Wooden beam hanging, pip leaks and poor customer service. As am writing this review my leaks problem hasn't been fixed yet and it has been more then 4 month now, they ignored my emails. Common we have hard earned and pay huge amount for these homes ! I need someone to get back to me urgently please. I will have no choice now but to start legal action. Really? Do we have time for this?
1/5
TrustpilotUnhappy neighbours to new development
been left with mesh fence and linden home paper at bottom of garden as unable to keep to promises 😡😂
1/5
TrustpilotDisaster waiting to happen
I moved into a new Linden flat 4 month ago and the multitude of snags that were opened then are still open, despite the repairs being relatively easy to complete (replace a boiler part, correctly plumb the shower etc). The major one is a faulty fridge/freezer but despite mentions of the Grenfell disaster nothing is taken seriously by the Customer Services team, all complaints fall on deaf ears.
4/5
TrustpilotGreat service at Blue Mountain.
We have very recently moved into a brand new Linden home at the Blue Mountain site. We have found Linden to be very helpful and friendly from start to finish. The sales team where realistic with move in date and went over and above to help us. Especially big shout out to Rachel who has been with us from the start of our journey. At our 14 day review the site manager attended the snagging exercise and had work men round almost immediately after our meeting to sort out a few errors with the house. We where very impressed and hope this level of service continues. However the only downside was the Mortgage broker they recommended we go with. I would strongly advise that you don't use use The New Homes Group. They messed up and delayed our mortgage application massively which was a big shame considering how smooth everything else in the process went.
1/5
TrustpilotTerrible customer service and…
Terrible customer service and management. Will say one thing and do something else. If buying a flat from them directly then get everything agreed in writing with as much detail as possible. They have delayed delivery and will also cut corners where possible unless you catch them.Finally, they have knowingly deviated from their agreed planning permissions and won't engage with owners before making arbitrary site changes.
1/5
TrustpilotFrom bad to worse
Sales people set unrealistic deadlines, applied unreasonable pressure to me and my buyer, nearly scaring him off by asking for documents he was advised not to share with them by his solicitors.Been in house for nearly 6 months and still not connected to mains drainage. Downstairs loo completely unusable, water level looks like it could overflow at any moment and constantly makes gurgling noises. Smell is unbearable throughout the house. No support from Linden Customer Service at all, not even useful updates.Think very carefully before buying from Linden - I certainly never would again
1/5
TrustpilotSo we put a deposit on a new home
So we put a deposit on a new home, Which was on a part buy ownership.But was never told from the beginning that actually a NIGHTMARE of a company called HAYLO HOUSING actually owned the house not linden..So that was firstly never made transparent to us.then months down the line we were told we owe them £100 admin, again we were never told this.When questioned one of the sales staff pulled out a sign from behind her computer at the other end of the office which tell you about the fee.But up until then you wouldn't know.We were guaranteed a move in date documented x2, of 29.9.19by the middle of November we still were nowhere near moving in. And ended up pulling out of the sale.Both Haylo and Linden have offered nothing in the way of apology or anything towards a big bill off our solicitors for £100s of pounds, for the stress and heartache of pulling out of the sale.Maureen at linden was helpful but she could only do so much in this sham of a sale.We are left devastated and upset at the lack of sympathy caused by these two companies.Beware because all they do is bat you between Lindens solicitors and Haylo solicitors.. And none know what they are doing.
5/5
Trustpilotif you love stress and being fobbed off…
if you love stress and being fobbed off at all levels then this is the housebuilder for you as an experienced newbuild buyer with homes from two previous builders this is a shocking experience. I could give you details but I don't like to give people nightmaresupdate site manager has now addressed all problems and I am content once more.p.s I love my new home and location.
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Retford (Trinity Fields) has the most, with 1,200 reviews rated 4.2 out of 5, followed by Retford (Tiln Lane) with 506.
The five Together Homes offices, by town:
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