5/5
GoogleThink have always provided a 5* service to me as a private tenant.Professional, friendy and very quick to deal with any queries or issues. Thank you!
Agent replied · 16 June 2024
Many thanks Jack, much appreciated.
Trusted Agent profile
THINK Estate Agents in Newton-le-Willows and St. Helens
★★★★★
854 reviews across 2 offices and 2 platforms
THINK Estate Agents has two offices, in Newton-le-Willows and St. Helens. Together they have 854 reviews on two platforms, rated 4.9 out of 5 overall.
Our offices
THINK Estate Agents's two offices, most reviewed first. Each has its own page.
Latest reviews from every THINK Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleMany thanks for Jade Maguires from Think Estate Agents who helped me to solve a lot of issues with my new accommodation 😉. …
5/5
GoogleAfter a very stressful year of trying to get moved, we cannot fault Sharon and the team at THINK, they did everything they could possibly do to speed up the process and kept us updated the whole way Cannot fault anyone ☺️ Thank you ❤️
Agent replied · 16 June 2024
Many thanks Rebecca, much appreciated.
5/5
GoogleGreat company, very helpful & professional staff, nothing is ever too much trouble for them, dealt with jade who is very efficient and goes above and beyond to help. Thank you for everything.😁 …
Agent replied · 16 June 2024
Many thanks Linzi, much appreciated.
5/5
GoogleI want to thank Matthew first of all for all the support he gave me and the patience to sell the house. A man with a lot of respect and who helped me in any problem. Thank you for all Think team
Agent replied · 16 June 2024
Many thanks for the great review Alex, much appreciated.
5/5
GoogleHave been dealing with Think for many years and I have found them to be very helpful and professional always dealing with any issues promptly
5/5
GoogleGreat customer service! All the process of buying a house went smooth and with exceptional support of Sharon!
5/5
GoogleThink have always provided a 5* service to me as a private tenant. Professional, friendly and very quick to deal with any queries or issues that I had. Thank you 😊 …
5/5
GoogleI couldn’t recommend this estate agent enough, regular updates at every stage, nothing is too much trouble, so helpful and friendly - special thank you to Jack & Sharon for their communication & hard work throughout
5/5
GoogleJade always goes above and beyond for any issues we have and always gets them sorted for us, she is a real asset to think thank you so much jade 🙂 …
5/5
GoogleAlways really responsive throughout my tenancy and never had any issues contacting. Jade has always been really friendly and helpful!
5/5
GoogleWe had a great experience of buying our home through THINK.Matt did excellent job . We would definitely recommend THINK and their very friendly team.
5/5
GoogleNo issues at all. Jade has been excellent with a few teething problems, with prompt responses and action to remedy the problems
5/5
GoogleI can't praise the people at think high enough! I have a small portfolio of properties which Aiden and the team manage for me. They always find good tenants for the houses and look after the payments and welfare of the property. Thanks to all involved i recognise this is no easy task as other local agents i have used never managed to achieve this service 🙂PositiveResponsiveness, Professionalism
Agent replied · 16 June 2024
Many thanks Gareth
1/5
GoogleAbsolutely shocking service at both Newton le willows and Haydock branches they both were siding with the buyers (both of which fell through) due to lack of due dilligance on the agencies part.... with the Newton branch gossiping with another agency about my on going purchase (which was no concern of Sharon or other parties) due to this poor service I had no other option to choose another agency who were able to attain a substantial increase in the sale price of my property.... I would not recommend this agency as the experience I have had has been totally shocking from the top downwards !!
Agent replied · 16 June 2024
Thank you for taking the time to leave a review about your experience with THINK. We take all feedback seriously and would like to address the concerns you have raised. Our staff at both Newton le willows and Haydock branches went above and beyond to assist you with the sale of your property. We helped fill in paperwork on your behalf and held multiple meetings to inform you of the necessary steps needed to complete the sale. Despite our efforts, both sales ultimately fell through due to your lack of communication and failure to follow the correct steps to complete the sale, despite our team informing you of this. We also want to highlight that you had already gone through two other estate agents before approaching us, and the sales fell apart due to the same issue of your lack of communication and failure to follow the necessary steps. Lastly, we want to clarify that we carried out due diligence on both buyers, and they were both in a position to complete the sale. We regretfully had to end our working relationship with you, but we did so due to your lack of communication and wasting buyers' time. We take our reputation seriously and are committed to providing the highest level of service to our clients. With over 300 five star reviews from some of our other customers I believe whole heartedly we did everything we could to help you on your moving journey. Buyers went on to deal with us and successfully buy property being supported throughout their journey.
5/5
GoogleRecently purchased a property through think estate agents. Sharon Mckay was very helpful throughout the whole process and was excellent with communicating updates/changes, thank you!
Agent replied · 16 June 2024
Many thanks Glen, much appreciated.
5/5
GoogleWe would definitely recommend Think, the cava and welcome pack are such a lovely gesture and greatly appreciated, Sharon supported me and my husband to buy our house in 2020 and has supported my mum to buy hers right around the corner from us this week, thank you Sharon and the team, you’ve been great, always quick to respond and chase up any delays with a smile and a very professional attitude, we appreciate it and no doubt will be seeing you again if we ever want to sell xx
5/5
GoogleI found the team at Think to be extremely friendly, professional and helpful. They were in constant contact throughout the process and quickly responded to any queries. I highly recommend them!
5/5
GoogleMatt was a pleasure to deal with in all aspects of selling my house, kept in touch with updates throughout, highly recommend and Matt deserves a large Starbucks at the very least.
5/5
GoogleTHINK have provided me with an excellent service. I am extremely pleased. Very helpful and great at communicating. Sharon has been a rock during the whole process. I would not consider using any other agent other than THINK.
5/5
GoogleSo impressed by the communication we've had. Jade has been absolutely incredible from start to finish. Securing my partner and I an amazing home and always going the extra mile; she's a true credit to THINK.
Agent replied · 16 June 2024
Many thanks Thomas, much appreciated.
5/5
GoogleI recently rented an apartment through them and they were wonderful. Could not have been more helpful. Everyone we dealt with was professional and intent on making the whole process simple. I would recommend them highly as this could have been a very stressful time but they over came any potential problems.
5/5
GoogleRented through this agency for 12 months and can’t thank Jade enough for her care and support throughout. Great customer service and very responsive to any issues or queries. A professional and helpful service overall, would definitely recommend this company to anyone looking to rent.
Agent replied · 16 June 2024
Many thanks Chloe, much appreciated.
5/5
GoogleHave been using Think to rent my house out for the last year and have been impressed at the level of service. They always reply promptly, I feel they are genuinely looking after me and my property and they have a human touch which is sadly lacking in agents I have used in the past.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for THINK Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
THINK Estate Agents and its branches won awards at The British Property Awards in two years, most recently 2025.
British Property Awards winners in two years, the group and its branches: 2024, 2025.
British Property Awards by year, 2024 to 2025
2025 1 Gold The British Property Awards 2025 winners
- Local Gold (1)The British Property Awards 2025
2024 1 Silver The British Property Awards 2024 winners
- SilverThe British Property Awards 2024: Regional Estate Agent, North West (Merseyside)Newton-le-Willows
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about THINK Estate Agents
Which THINK Estate Agents office has the most reviews?
Newton-le-Willows has the most, with 476 reviews rated 4.9 out of 5, followed by St. Helens with 387.
Where are the THINK Estate Agents offices?
The two THINK Estate Agents offices, by town:
- Newton-le-Willows: 32 Bridge Street, Newton-le-Willows, WA12 9BA
- St. Helens: 245 Clipsley Lane, Haydock, St. Helens, WA11 0JG
Has THINK Estate Agents won any awards?
Yes. In The Trusted Agent 2026 awards, Newton-le-Willows won Gold and St. Helens won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 1 other industry award since 2024.
