5/5
Great agent, arrived promptly and answered all questions with no fuss
Agent replied · 5 October 2026
Thanks for rating our service so highly, Rhys

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★★★★★
1,879 reviews across 6 offices and 3 platforms
The Property Centre has six offices, in Cheltenham, Quedgeley, Stroud, Gloucester, Abbeymead and Worcester. Together they have 1,879 reviews on three platforms, rated 4.8 out of 5 overall.
1,676
Reviews on Google
All 6 offices
107
Reviews on Facebook
Business-wide
96
Reviews on Trustpilot
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The Property Centre's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for The Property Centre, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Property Centre is among the ESTAS 2026 winners.
ESTAS 2026: 2 Gold, 1 Bronze, 2 Best in County, 5 Best in Postcode and 1 other award across five branches.
ESTAS winners in four years, the group and its branches: 2026, 2025, 2023, 2019.
2025 1 Bronze and 4 Best in Postcode across four branches ESTAS 2025 winners
2023 3 Best in Postcode across three branches ESTAS 2023 winners
2019 1 Silver ESTAS 2019 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
The Property Centre is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in six years, the group and its branches: 2025, 2024, 2023, 2022, 2021, 2019. A Negotiator Awards winner every year since 2019.
2024 1 Silver The Negotiator Awards 2024 winners
2023 1 Silver The Negotiator Awards 2023 winners
2022 1 Gold The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Silver The Negotiator Awards 2019 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
The Property Centre and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
2022 6 Gold across six branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Great agent, arrived promptly and answered all questions with no fuss
Thanks for rating our service so highly, Rhys
5/5
The property centre were very helpful during our buying process, communication was quick and a response was available within the day, I've had nothing but polite and positive communication with them throughout the buying process and they've helped to make the communication between us and the seller easy
Thanks for your review, Billy. We strive to make the buying process as easy as possible and we're glad you've been pleased with our service. Hope you're very happy in your new home :)
5/5
We recently sold our property through The Property Centre and would recommend them without hesitation. Kim initially met with us and marketed our property within days. Our point of contact from then on was Claudette, Sales Negotiator who was wonderful. She supplied us with regular updates and answered emails from us promptly. Thank you Oliver and your team for enabling a prompt and stress free sale of our property!
Thanks for your review and recommendation of our service, Jane, we really appreciate it.
5/5
Rating only, no written review.
Thanks for rating us so highly, Daniella.
5/5
From my first interaction on the telephone when there was an instant positive response to my query followed by very quick availability for a viewing to the completion in a very short space of time everything was excellent. Oliver was very knowledgeable, very helpful and made the whole process problem free and easy for me to process. I was extremely impressed with the positive manner in which this transaction was carried out and cannot speak highly enough of the help and advice received during the transaction.
It's lovely to hear you had such a positive experience, Patricia. Our team strives to give everyone a stress-free time and it's fantastic to hear Oliver delivered that for you.
5/5
Very friendly team. I always felt that nothing was too much trouble for Elle and she responded very quickly to my enquiries. I also appreciated the helpful and positive manner of Thomas within viewings, and really valued Holly’s advice when making an offer.
Thanks for taking the time to review our service, Fiona. We're happy to have helped and wish you all the best in your new home.
5/5
We were really impressed with Rechay. She has been extremely helpful, professional and informative with all of our exchanges thus far - many thanks!
Thank you for the lovely review, Nicola. It's so great to hear you've had a positive experience with Rechay so far.
5/5
We have had 2 viewings with Claire, she is extremely polite and lovely, made our first experience with viewings easy and enjoyable!
We're so happy to hear you had such a great experience with Claire, Ellie. Thank you for taking the time to leave such a great review.
5/5
Thank you so much! Oliver went above and beyond to help us with this house purchase. He was super knowledgeable, really helpful and gave loads of advice throughout which really enabled things to keep moving. We faced lots of challenges with the chain due to my house sale, Oliver didn’t need to help but thankfully took it upon himself to so that we could keep things moving. I don’t believe we’d have got the purchase/sale done as quickly as we did without Oliver’s expertise. I wouldn’t hesitate to use The Property Centre again in future, the whole team were excellent! Thanks so much!
Thanks for your kind words, Louise, we appreciate you taking the time to review our service and we're glad you've been pleased with everything. Wishing you lots of happiness in your new home!
1/5
Do not use
Used property centre for 2 purchases and as a managing agent since 2019 (7 years) so I have experience with this company. I have no idea what changed but they decided to operate like cowboy builders a tiny issue with the property and they sent out what I can only imagine is the most expensive drawer repairer in the world - on complaint they decided their customer service would be to tell me to f off it is what it is. Thus proving they do not manage anything. If you are thinking of renting through them remember this affects you also as they rip off the landlords it works it way into you rent. Horrible experience after all this time is very disappointing. Edit: their response is a complete lie they do not help their landlords they still haven't tried to do anything about this their customer service is poor
We are sorry to hear you’re unhappy with our service, especially in light of the good working relationship we have had with you over the last 7 years. Please be assured that it is never our intention to recommend or arrange works that are unnecessarily expensive, nor do we seek to have works carried out at a cost that is not in our landlords' best interests. We add no mark-up to any contractor quotes and we only obtain quotations from reputable contractors and present these to landlords for consideration, but the decision on whether to proceed always remains with the landlord. Above all, our intention is only ever to support our landlords and manage their properties fairly, professionally and in good faith.
5/5
We had a really positive experience with The Property Centre throughout the purchase of our new home. The communication was excellent, everyone was friendly and helpful, and we were kept updated throughout the process. What we appreciated most was that we never felt we had to constantly chase for updates. The team were proactive and always kept us informed when there were any developments. Buying a house can be stressful, but our experience with The Property Centre was smooth and much less stressful than we expected. We are very grateful for all the help and support we received throughout the process.
Thank you so much for this lovely review, Renata. It's great to hear the team made your experience so smooth and less stressful than expected. We wish you all the best in your new home!
5/5
We are currently in the process of viewing properties and Kim Sugar showed us around one recently. Kim was very polite, knowledgeable and honest and made the experience less stressful and more personable. We would definitely recommend her services.
It's so great to hear Kim could make your experience less stressful, Amy. Thank you for the review and recommendation.
5/5
We had a really positive experience viewing the property with Clare. She was very friendly, professional and welcoming, and took the time to show us around the bungalow and answer all our questions. She was knowledgeable about the property and made the whole viewing feel relaxed and comfortable. Thank you, Clare, for your excellent service and for making the viewing such a pleasant experience. We really appreciated your help
Thank you so much for this great review, Prashanth. We're so happy Clare made your experience feel so welcoming, informative and comfortable for you.
5/5
Our liason was Rechay Richardson who took over the process just after the offer and got up to speed fast. She was always available and knowledgeable, and handled some difficult issues really well when there were confusions about the type of insulation the house had. I would also mention the the house was sold twice, but the first sale was aborted due to a house fire. The Property Centre were excellent throughout and when the damage was repaired they immediately took the reigns and got it sold fast for a higher price. I couldn't be happier and am grateful for the work that Rechay did to get it over the line.
Thank you so much for this brilliant review. It's fantastic to hear how quickly Rechay and the team got the house sold, twice.
5/5
My experience with The Property Centre in Cheltenham was professional, informative, and reassuring throughout the whole process of buying my home. As an older single woman, I really appreciated having someone who could provide clear guidance while also understanding and empathising with my situation. Rechay was calm, reassuring, and supportive, particularly during the times when the process became stressful and frustrating. She was always very helpful and kept me informed every step of the way. Whenever there were hiccups in the process, she explained what was happening clearly and liaised with my conveyancer to help resolve any issues and keep everything moving forward. Rechay was always approachable and available when I needed her, which gave me great confidence and reassurance throughout my home-buying journey. I am very grateful for her support and would highly recommend her and The Property Centre in Cheltenham.
We're so pleased Rechay could provide the calm, reassuring support you needed, especially during the stressful moments. Thank you for your recommendation and for taking the time to leave such a lovely review for her and the rest of the team.
5/5
Clare Handley very helpful answerd any questions we needed to ask two great viewings .
Thanks for such a lovely review, Kim.
5/5
I was very impressed by Kim Sugar’s professional and approachable style. She went the extra mile to provide a viewing and followed up to request feedback. Her courteous way made me want to do more business with The Property Centre.
It's great to hear you had such a positive experience, Mimi. Thank you for taking the time to leave a lovely review of your time with Kim.
5/5
The entire Property Centre team worked really hard to sell my home. At every stage, I felt supported by the cheerful and helpful team. Communication was excellent throughout. I owe a huge "Thank You!" to Rebecca for the initial contact and valuation, to Tanna and Ben for your flawless efforts during the viewing process, and Abbi and Susan who laboured so hard to get through to exchange once the offer had been accepted.
Thank you so much for this wonderful review, Rachel. It's brilliant to hear you felt so supported throughout, with Rebecca, Tanna, Ben, Abbi and Susan all helping you through to exchange.
1/5
Had an appointment booked. Drove up from Bristol to see the property. Waited 15 minutes, no show. Called the estate agent. They'd moved our appointment to a completely different day without even bothering to notify us. Complete waste of 2 hours. Disgusting service. So, if you're looking to sell, know this is how they treat buyers. No matter how much we love the house in the pictures and the area, we won't book with this agent again.
We sincerely apologise for the error and understand your frustration. This is completely out of character for our team and we're incredibly sorry & would appreciate the opportunity to discuss this with you to make amends. Please contact us at info@thepropertycentres.co.uk
5/5
Rechay and Claire from the property centre were both excellent in helping us find a new family home in Cheltenham. Claire, who was helping us with the viewings, was very professional, always on time and had a good knowledge of the areas and properties we looked at. We cannot recommend them enough.
We're so happy to hear Rechay and Claire had such a positive effect on your property search. Thank you for your recommendation and taking the time to leave the great review, Kam.
5/5
Had a great experience with The Property Centre. Tom Wride was a huge help in finding houses for my in-laws to view as well as a number of market and area suggestions. Once they have an offer sorted I am sure we will be buying through TPC
Thanks for taking the time to leave the great review, Tom. We're glad to hear Tom could help your in-laws through their property viewings.
5/5
As a first time buyer, I was incredibly nervous through this process and had lots of questions. I was fortunate enough to be looked after by Tom through my viewings. He was professional, well versed and took great care of me from start to finish with all my questions. Would recommend to a friend.
It's so great to hear Tom provided you with such a positive experience, Jonah. Thanks for leaving the great review and recommendation.
5/5
We had a fantastic journey when we purchased our house through this branch. Really personable and felt at ease throughout the process. Lots of local knowledge on the area we eventually bought in. Would be looking to use them again when the time comes
Thank you for taking the time to leave such a great review, Gareth. It's so great to hear we could provide a fantastic experience and we look forward to helping you again in the future.
5/5
We have had a fantastic experience with The Property Centre, especially Kim, who has been extremely helpful, professional and supportive throughout the whole process. Communication has always been excellent and we have felt very well looked after from the beginning. We are very grateful for all their help in getting us to exchange contracts and we would highly recommend them.
Thank you for leaving such a wonderful review, Levina. We're happy to hear Kim could support you through your purchase and wish you the best in your new home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Cheltenham has the most, with 923 reviews rated 4.8 out of 5, followed by Quedgeley with 463.
The Property Centre's six offices, by town:
Yes. In The Trusted Agent 2026 awards, Cheltenham won Platinum, Abbeymead won Gold and three more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in Southern, and its branches won 2 Gold, 1 Bronze, 2 Best in County, 5 Best in Postcode and 1 other award. The group and its branches have also won 21 other industry awards since 2019.