Trusted Agent profile
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★★★★★
1,879 reviews across 6 offices and 3 platforms
The Property Centre has six offices, in Cheltenham, Quedgeley, Stroud, Gloucester, Abbeymead and Worcester. Together they have 1,879 reviews on three platforms, rated 4.8 out of 5 overall.
1,676
Reviews on Google
All 6 offices
107
Reviews on Facebook
Business-wide
96
Reviews on Trustpilot
Business-wide
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The Property Centre's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for The Property Centre, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Property Centre is among the ESTAS 2026 winners.
ESTAS 2026: 2 Gold, 1 Bronze, 2 Best in County, 5 Best in Postcode and 1 other award across five branches.
ESTAS winners in four years, the group and its branches: 2026, 2025, 2023, 2019.
2025 1 Bronze and 4 Best in Postcode across four branches ESTAS 2025 winners
2023 3 Best in Postcode across three branches ESTAS 2023 winners
2019 1 Silver ESTAS 2019 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
The Property Centre is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in six years, the group and its branches: 2025, 2024, 2023, 2022, 2021, 2019. A Negotiator Awards winner every year since 2019.
2024 1 Silver The Negotiator Awards 2024 winners
2023 1 Silver The Negotiator Awards 2023 winners
2022 1 Gold The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Silver The Negotiator Awards 2019 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
The Property Centre and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
2022 6 Gold across six branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWhilst looking to buy a house with The Property Centre, they were all very helpful and friendly. Elle, who I had spoken with multiple times, was a lovely girl, had great communication and was very informative.
Thank you for taking the time to leave such a lovely review of your time with Elle and the rest of our team, Lily :)
5/5
GoogleRating only, no written review.
Thanks for rating us so highly Minn :)
5/5
GoogleTruly excellent and professional service from Kelsey, Alex and Reece to help re-let my property. Always available to help, problem solve and put my interest first. I would highly recommend to anyone looking for an agent in the area.
Thank you so much Sian for your lovely review and for being such a great client! It’s been a pleasure helping you find your new tenants. Best wishes Kelsey & the team
5/5
GoogleWe’ve just used the property centre to purchase our home & we cannot thank the property centre enough for all their hard work & a special thank you to Sophie the sales progressor who was fantastic, very knowledgable & kept us well informed the whole way through! We would definitely recommend The Property Centre to anyone buying or selling a home. Thank you
Thanks for taking the time to leave such a fantastic review of your time with us Hazel! We're so happy to hear Sophie had such a positive experience during your buying journey. We wish you the best in your new home! :)
5/5
GoogleThe property centre were very helpful when we sold my gran's house. They were able to include me on the sale to help gran. Chloe was very friendly at the initial valuation, Abby was really helpful when were filling out paperwork, going above and beyond to help us and Susan was also very informative and keen to help in her role as sales progressor. Everybody we spoke to was friendly and keen to make the whole process quick and easy. Thank you all at the Property Centre Longlevens.
Thank you for leaving such a lovely review of you time with us Sarah, it's so great to hear how Chloe, Abi and Susan were able to keep you informed and make the whole process quick and easy :)
5/5
GoogleThe Quedgeley branch and our Sales Progressor, Sophie, were fantastic when it came to communicating with us in regards to our sale. Sophie settled the nerves when the exchange was delayed and kept us as updated as she could. It was very reassuring knowing that we had one point of contact liaising with solicitors on our behalf. Highly recommend using The Property Centre’s services 😊
Thank you for taking the time to leave such a great review of your time with Sophie, Victoria. It's so great to hear that she was able to settle your nerves and reassure you throughout :)
5/5
GoogleI am really thankful to the team stroud who helped me on every step for buying my first house even when I was stucked on different times. You guys are so helpful. Thanks to Jamie and Ella
Thank you for taking the time to leave such a great review Iqbal, we wish you the best in your new home :)
1/5
TrustpilotDisappointing
1/5
FacebookI genuinely do not understand how this company can call itself award-winning. If this is the standard that wins awards, then the bar must be underground. The property I am currently in has been allowed to deteriorate into an absolutely disgraceful state. Over the past three years, I have reported 62 separate issues. Out of those, a grand total of 8 have been fixed. Eight. That alone should tell you everything you need to know. We have had a leak ongoing for over two years that they have repeatedly failed to resolve. As a result, cupboards have collapsed, floors have suffered serious water damage, and the property has been left to rot literally. There is rotting, unstable decking, loose window frames, and window seals completely gone, making the property cold, damp, and inefficient. The front door is broken. The front door handle is broken. The alarm system is broken. The intercom system was removed entirely because it was deemed dangerous and never replaced. Condensation issues are constant and severe. And that’s just scratching the surface. They had the audacity to claim the EPC rating was a B. I didn’t believe them, so I paid for an independent EPC assessment. The real rating? F. I can only assume their EPC certificate came out of a lucky bag. Property “inspections” used to involve someone walking in, glancing at two rooms, and then leaving. They never asked questions. They never looked properly. They clearly did not care. I stopped reporting issues during visits because it was obvious it made no difference whatsoever. I actually feel sorry for the landlord. There were issues when we moved in, yes, but due to this company’s complete negligence, the property is now in a desperate and shocking state of disrepair. If I were the landlord and saw what had been allowed to happen, I would hit the roof. To make matters worse, the property is now being sold, and it’s painfully clear that the sales team and lettings team do not communicate at all. It’s chaos, disorganised, and unprofessional. This company is utterly useless, incompetent, and frankly feels like a liability to both tenants and landlords. I cannot imagine the amount of damage they must be causing to landlords’ investments through sheer neglect and mismanagement. Avoid at all costs.
1/5
GoogleVery bad service purchase a flat from them the conotion is very bad I had a very bad experience
We're sorry to hear this, please be assured that we take your comments seriously and are looking into this further.
5/5
GoogleThe Property Centre were fantastic throughout the whole process and made everything easy. The sale went super smoothly, thank you!!
Thank you for taking the time to leave such a great review Martyn :)
5/5
GoogleI could not recommend the company more highly at all. They have provided a first rate service from start to finish. It was for a variety of reasons a long process, but the team have been exemplary for the entirety. They have communicated throughout both with myself and the purchasers, and gone above and beyond to have the sale go through as swiftly as possible. If I was to buy/sell a property again I would not hesitate to use them again. Special mention to Branch Manager Jamie Dyer who has acted not only as estate agent and sale progressor through the stages of the sale, but also as a confidante and middle man too. Without his support and huge efforts to keep the sake on track I don’t think we’d ever have gotten this far.
Thank you for taking the time to leave such a thoughtful and positive review of your time with our team Sian. It's so great to hear that you felt Jamie was so supportive through your property sale :)
5/5
GoogleThanks to the professionalism of the Property Centre team, especially Jamie, we successfully bought and sold our house. Jamie's handling of our case was exceptional and very well managed. Without all his advice, the purchase/sale would not have been possible.
Un grand merci pour votre retour si positif. We're so glad to hear that Jamie was able to give you such a positive experience with your purchase and sale. We wish you the best in your new home :)
5/5
GoogleGood experience dealing with Jamie during my purchase of a home being looked after by him. Great communication and effort, especially in the final stages. Thanks for all you've done Jamie!
Thanks for taking the time to write us a review, Natalie. We're glad you were pleased with Jamie's service and wish you lots of happiness in your new home.
5/5
GoogleFriendly and professional team.
Thanks for reviewing us Mandy :)
5/5
GoogleVery good estate agents happy and helpful and able to answer all those little questions
We're glad you've been happy with our service, Guy. Thanks for taking the time to write us a review, wishing you all the best for 2026!
5/5
GoogleWhilst looking to buy a house with The Property Centre, they were all very helpful and friendly. Elle, who I had spoken with multiple times, was a lovely girl, had great communication and was very informative.
Thank you for taking the time to leave such a lovely review of your time with Elle and the rest of our team, Lily :)
5/5
GoogleThis team is simply incredible. Purchasing a home is typically stressful, but they have made it so much easier. They went above and beyond what you would expect and no matter who you spoke to, they were so incredibly helpful. Would highly recommend them! Thank you all!
Thank you for taking the time to leave such a great review Kris, we're so glad to hear we were able to make the experience easier for you and we wish you the best in your new home :)
5/5
GoogleI had a truly great experience with the Property Centre Cheltenham. From start to finish their communication was excellent, and they made the whole process stress free. Highly recommended!
Thank you for taking the time to leave such a lovely review Emily :)
5/5
GoogleAll the staff at Cheltenham branch was very helpful with everything we needed and kept up updated. 👍👍👍💯 …
Thank you for such a great review Terri :)
5/5
GoogleStaff at Cheltenham branch kept us updated with the purchase and liased with us regularly on the next stage of the purchase can't fault any members of staff from first viewing to picking up the keys even when we went into the office nothing was to much trouble
Great to hear you felt so informed and updated throughout the process of buying your home Richard, thank you for leaving such a great review and we wish you the best in your new home :)
5/5
GoogleI am so impressed by Rechay Richardson. She has shown me around a property on 3 separate occasions. Each time, Rechey has been helpful, kind, professional and well informed. I am progressing with buying the property and without a doubt, Rechay has helped, offering real advise and had time to talk things through. Thank you.
Thank you for leaving such a fantastic review of your time with Rechay, Kit. We wish you the best in your soon to be home! :)
5/5
GoogleFrom viewing the property initially, to completing, the Property Centre have helped guide us and given us confidence to make the best decisions for us. They have been quick to respond, and always willing to help. We would happily use them again in the future.
Thank you both for taking the time to leave such a great review :)
5/5
GoogleClaudette was a shining star for helping my complete my first time buy - between two solicitors who were less helpful!
Thank you for leaving such a great review Alex :)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Cheltenham has the most, with 923 reviews rated 4.8 out of 5, followed by Quedgeley with 463.
The Property Centre's six offices, by town:
Yes. In The Trusted Agent 2026 awards, Cheltenham won Platinum, Abbeymead won Gold and three more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in Southern, and its branches won 2 Gold, 1 Bronze, 2 Best in County, 5 Best in Postcode and 1 other award. The group and its branches have also won 21 other industry awards since 2019.
