5/5
GoogleRating only, no written review.
Trusted Agent profile
The Home Hub estate agents in Southampton and Glasgow
★★★★★
192 reviews across 2 offices and 3 platforms
The Home Hub has two offices, in Southampton and Glasgow. Together they have 192 reviews on three platforms, rated 4.4 out of 5 overall.
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Our offices
The Home Hub's two offices, most reviewed first. Each has its own page.
Latest reviews from every The Home Hub office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleViewed a property with them and the owners didnt know we were coming. We couldnt look in 2 rooms. The agent also didnt know anything about the house and was few mins late.
Agent replied · 23 October 2024
Hi Yasser, sorry you had a bad experience, sometimes things happen in life that are beyond our control.
1/5
GoogleAn absolute disgrace from start to finish. Poor communication non answering of phones . We were given a date for moving and were only this would not happen late on the Friday afternoon when we were meant to be moving that evening ,the reason was that they did not have the electrical certificate and did not know when it would be available . We were left homeless and incurred large cost from having to find accomodation and storage for furniture . All the agent said was it was the landlord fault . Avoid like the plague ,the worst experience of my life .
Agent replied · 23 October 2024
Hi Grebo, sorry you had a bed experience, looking back at this one, we only did a tenant find for this property and we are only able to do what the owner allows and so sometimes however frustrating they let us down. we hope you found a nice home in the end.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleIn brief; Pros: Reasonable rent, clean accomodation, suitable office location Cons: low communicative and late response, not very caring to tenants!
1/5
GoogleThis woman Suzzanne mallows from home hub is disgraceful. She promised and I agreed on a certain date on my tenancy agreement to be update , so I can make the payments. She claimed that she has emailed me the updates, she has not it's been roughly two weeks and a half. I have been emailing her and called no responds. I strongly suggest to be careful with them. I will not recommend them.
1/5
GoogleI don't think I have ever given a 1 star review, but seems like this will be the first. Just moved out of a room managed by them last week and I felt very strongly that the staff are extremely unprofessional / incompetent / forgetful and make too many mistakes. A water leak from my ceiling took a month to fix and I had to take matters into my own hands to sort out a WiFi connectivity issue (the property came with WiFi). Staff needed to be chased up on literally everything including adding invoices for rent payments and even wrongfully assumed I missed a payment for which I had to go into my statements and break everything down via email as you would explain to a 5 year old. Seems like it would have been better to not have an agency at all than to have HomeHub as your agency. At the end of the tenancy, even though I had given my notice more than a month and a half in advance, they seemed to have "forgotten" and seemed fully ready to charge me for an extra month when I asked for confirmation about the final rent payment with 3 weeks left to the tenancy. The room itself had nothing wrong with it and the salesperson was very good however it is not hard to sell a room that looks nice and the real work from the agency comes when they have to deal with you as a tenant at which HomeHub fails miserably.
4/5
GoogleRating only, no written review.
1/5
Googlein the process of me moving in they were very helpful, but as soon as I moved in they have been awful ,I have to send at least 5 emails before they respond ,we have all reported several issues on fixflo a number of times but it's been months since anything has been fixed,it took two months to fix the washing machine ,so 10 people were sharing two,they are always rude in emails,if you are thinking of using them,don't! Worst agency I've been with.
Agent replied · 23 October 2024
We are very glad you thought the move in went very well with Home Hub. Regarding the maintenance, unfortunately we are at the mercy of the landlords to a large extent when it comes to getting things done, and we appreciate this can be really frustrating for tenants.
1/5
GoogleThe absolute worst. I would never recommend anyone ever rent from this cowboy outfit. Left me for the entire of last winter with no central heating. Every time somebody came out I’d be told the boiler was obsolete and there’s nothing they could do. They stopped coming in the end. The building itself fell into a sorry state under Homehub’s ‘care’ broken lights and dirty unsafe communal areas were never cleaned or repaired. Frequently tried to go against the tenancy agreement not giving the specified notice period for viewings/visits. Not once in the whole time they ran the place did anybody ever answer a phone in their office. Ever. Left the building with a fire alarm constantly beeping for 4 days and were completely uncontactable. Tenants moved out to hotels it was that bad. Only rectified once I called the alarm manufacturer after 3 nights of no sleep, who told me that had there been a fire the alarm wouldn’t have gone off. Had a video on their website for a while basically berating tenants. These people do not have tenants interests in mind at all. They will get you in as quickly as possible then dump you and you will never hear from them again. My last statement from them showed that I was £140 in credit with Homehub. I have made several attempts to contact them over the past few months to have my money returned to me but have heard nothing. Unsurprising really. The list could go on and on. The worst.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleLoads of sound advice and very friendly. Always at hand and happy to help. Haven't come across another agency that's as generous or open. A great bunch.
1/5
GoogleThey lied about fixing problems before I moved in, then at the end of the tenancy they tried to charge me of them & a move out fee (that I paid and even sent the receipt to them lol). Won with DPS & they then give you a bad review for your next tenancy. Just funny how bad they are on purpose! AVOID AT ALL COSTS!!
Agent replied · 23 October 2024
If you left your full anme Rob and which property I could look into this as not the normal I would expect from anyone at Home Hub so there must be more to this I feel.
1/5
GoogleAwful customer service. Homehub have an automated service for tenants whereby it rings once and cuts out, stating all advisors are busy. However if you press stating you are a current landlord you are able to speak to an advisor straight away. Homehub do not inform tenants if they are entering the property for viewings. And frequently turn up unannounced. After speaking with them about this about 10 times they now message on the day. Homehub charge £358 admin fees before you move in. Then an added £8 for referencing when you would think the £358 covers that. Homehub are unable to contact if you have maintenance issues in the house. I have been waiting 4 weeks for a new fridge - which they sent someone in to measure 3 weeks ago however that has now been forgotten. Homehub are simply a money making business and do not care about the tenants. This is evident from the automated service on the telephone, the responses on emails when there is a problem, and the extra fees to move in and out. Homehub charge £299 PLUS vat to leave a contract, and tenants are expected to continue paying the rent for the room once vacated. Homehub charge £34 to leave the room at the end. Homehub charge £358 to move in, on top of rent, and a deposit. They do not respond to concerns or complaints and on numerous occasions I have contacted the landlord directly.
5/5
GoogleMoved into a room in Southampton back in November and the whole process was very straightforward. Team were very communicative, paperwork was turned around quickly and so far my experience has been pleasant and uncomplicated.
1/5
FacebookWorst agency I’ve ever used!!! Stay away from them!
1/5
FacebookWorst agency I’ve ever come across. Rude, incompetent staff who don’t care for their tenants in any way. Avoid like the plague!
Agent replied · 22 February 2025
I saw so many positive reviews about Mrs. Cathy Frederick and I must confess that surely she is a skilled professional trader and the best among all as her clients all said, she managed my account after I invested $1,000 and got a successful withdrawal of $12,100 within few days of my investment, up-till now am still so shocked and surprised "It always seems impossible until it’s done". with Mrs. Cathy your hard-earned money is 100% secured/Safe trust me you have nothing to lose or to be scared of at all, You can contact her via Email:cathyfrederick867@gmail.com WhatsApp: +18504466717
5/5
GoogleRating only, no written review.
1/5
GoogleI have been moving around a lot thus renting from various agencies in different UK cities and even countries around the world due to my profession.. this one is so far the worst experience, would never recommend to anyone. Reply to the response: Yes, I am not a tenant anymore (since the beginning of the month) and I can assure you I shall never be again.
Agent replied · 23 October 2024
Hello, we do not have a tenant under this name, please could you contact the office number or email us on office@homehubsouthampton.co.uk so we can assist you. Thank you.
5/5
GoogleRating only, no written review.
1/5
GoogleI have been moving around a lot thus renting from various agencies in different UK cities and even countries around the world due to my profession.. this one is so far the worst experience, would never recommend to anyone. Reply to the response: Yes, I am not a tenant anymore (since the beginning of the month) and I can assure you I shall never be again.
Agent replied · 11 October 2026
Hello, we do not have a tenant under this name, please could you contact the office number or email us on office@homehubsouthampton.co.uk so we can assist you. Thank you.
4/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Home Hub
Which The Home Hub office has the most reviews?
Southampton has the most, with 131 reviews rated 4.2 out of 5, followed by Glasgow with 61.
Where are the The Home Hub offices?
The two The Home Hub offices, by town:
- Glasgow: 25c St. James Avenue, East Kilbride, Glasgow, G74 5QD
- Southampton: Office LG3 Latimer house, 5-7 Cumberland place, Southampton, SO15 2BH, SO15 2BH
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