Trusted Agent profile
★★★★★
192 reviews across 2 offices and 3 platforms
The Home Hub has two offices, in Southampton and Glasgow. Together they have 192 reviews on three platforms, rated 4.4 out of 5 overall.
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The Home Hub's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHaving worked with The Home Hub on a number of property sales we would wholeheartedly recommend them without hesitation. Professional, knowledgable and genuine throughout.
Thanks for the kind review Ross and I look forward to supporting you in the future
5/5
GoogleCraig had been an amazing agent, and a companion with me for the past year, he had been really helpful and genuine in helping me to build up my portfolio for property investment in glasgow, not only he had sourced some great properties with great returns, but also he had been helping me, as an overseas investor, from Hong Kong, to taking care of the properties and tenants! I would absolutely recommend Craig, if you are from Hong Kong, and planning to invest, or relocate to UK, I would highly recommend Craig to help you through the whole process!
Thanks for the fantastic feedback Colin, it's a pleasure supporting your property investing and look forward to many more purchases in the future
5/5
GoogleI can’t recommend Home hub highly enough from start to finish they looked after my sale and managed to set a new record in our street for what my house sold for . They deal with everything and can’t thank Craig and the team enough for what they done for myself and the family … selling you home ? get in touch with them you won’t be disappointed. Best of the best .
Thanks for the fantastic feedback, it was a pleasure helping you sell your home and look forward to helping you in the future 😀 …
5/5
GoogleCraig from the Home Hub Estate Agency has been great to work with for our flat. Nothing is too much trouble and his advice is very valuable. He takes pride and effort in his work
Thank you for the kind review Harshey. It was a pleasure supporting your home purchase and I look forward to working with you soon.
5/5
GoogleWe had a great experience with The Home Hub. Craig was amazing in helping us get our house on the market and sold. Kevin was also amazing in helping us get a great deal on our mortgage.
5/5
GoogleCraig from the Home Hub was excellent with us when buying and selling our old house. Can’t praise him enough for all the effort he put it and also recommended our energy supplier who I am also very happy with.
5/5
GoogleFantastic service!! I would totally recommend using the Home Hub for your next move. Craig was brilliant to work with and so accommodating to our circumstance. A lovely guy with a terrific work ethic. Will certainly be using again in the future 🙌
5/5
GoogleHighly recommend this company. Craig is very efficient and super helpful throughout the whole process. (From sourcing till the end) Smooth and fast and care-free. Most important is reasonable price. 5 Stars is not sufficient to describe my experience. I will definitely revisit and cooperate with him again in near future.
Thank you for your kind words, it's been a pleasure supporting your home purchase and I'm looking forward to helping you in the future.
5/5
GoogleI have used the Home hub for 2 recent property sales and the service from Craig and the team was fantastic. Nothing is a problem to these guys and the professional delivery of both sales from cradle to grave was exceptional. I would not be going anywhere else for any future sales. Highly recommended.
Thanks for the fantastic feedback Danny, it was our pleasure supporting you and we really appreciate all your recommendations 😀 …
5/5
GoogleCraig was a great help from start to finish of our family home sale. Nothing was a problem. Excellent communication kept us up to date on entire process. Would hesitate to recommend
5/5
GoogleSold my home in October 22 with The Home Hub. Advice on pricing was spot on and I really appreciated how accessible they were. I could make contact any day, any time and could always guarantee a quick reply. This was also true for potential buyers who could arrange viewings online or via the phone at any time. I was always kept informed of feedback from viewers which was really helpful. I also made some changes along the way and there was never an issue updating photos or details. My home was sold within one week of being on the market. Wouldn't hesitate to recommend.
5/5
GoogleCraig and The Home Hub team were fantastic in helping us sell our property. The service was top class with everything handled quickly and very professionally. Can't rate them high enough, and we would highly recommend their services.
Thanks for the fantastic feedback Gary, it was a pleasure supporting your home sale and I look forward to supporting you in the future 😀 …
5/5
GoogleWe used Craig at the Home Hub to sell my father in laws house recently. The experience was first class. The house sold seamlessly and Craig dealt with everything so we weren't inconvenienced at all through the whole process. I would highly recommend the Home Hub and would use them again in the future.
Thanks for the kind review Nicola, I look forward to supporting you in the future
5/5
GoogleI can't say enough good things about the service and care I got from Craig and his team at Home Hub from beginning till end. My mum had recently passed away and Craig made it as easy process as he could have in order to market and sell her property.. His communication with me was excellent the whole way through and follow up post sale was amazing also. I am selling again soon and will definitely be calling on Home Hub to sell my house .
Thank you for your kind words, it was a pleasure supporting you with your mum's home sale and I look forward to helping you sell your own home.
5/5
GoogleTotally Recommend the Home Hub for selling your home. Service is amazing from Craig coming out to view our house and giving his advice about value and anything to help create a purchase from buyers. Arranging viewings and communicating to ensure all was good. Had our house sold in 1 week. Then Kevin helping with our mortgage and insurances etc for our new house. Communication along the way was excellent at a pretty stressful time. Mortgage approved and ready very quickly. 100% recommend the Home Hub and will use again if we need but will recommend all my friends and family. Sharon
Thanks for the fantastic feedback Sharon, hope you Sandy and the kids are loving your new home 🙂 …
5/5
GoogleHighly recommend Craig at The Home Hub for your Estate Agency needs. I was looking for a reputable company to sell my first flat and Craig did just that. Knowledgeable, friendly, proactive and communication was to a high standard. Thank you Craig!
5/5
GoogleFantastic service - very helpful. Would recommend!
1/5
GoogleI tried to rent a flat from HomeHub back in July 2021 and paid a holding deposit. It’s now almost 1 year on and I have just managed to get my deposit money back through taking them to small claims court. I was accused of lying, creating false emails/identities and hacking their system, etc. Luckily the judge who heard the case actually saw the truth hence why I got my money back! I should have never been treated this way at all and even though I have received my money back in full now, I haven’t had a single apology from any member of their team. Utterly disgraceful business - avoid at all costs if you don’t want any trouble!
Hi Phoebe Sorry you had a bad experience but this issue was passed over as the staff members in question are no longer employed by Home Hub, after looking through all the email chain involved and speaking to the property owner in question, we took legal advice and it was decided the costs involved to fight this case whoever was proved to be at fault was too high for the claim size. to be clear we have not accused you of faking identities or hacking our system.
5/5
GoogleVery easy process of securing and moving into my new property. Staff are very helpful.
1/5
Google*Update* I was very keen to move into Dorval Manor, there was a huge lack of communication. I paid my holding fee and eventually paid the deposit when they got back to me. 2 days before I was surpose to move in I finally had some repsonse. Just to tell me they have not got the gas and electric certificate. They did not know when it was going to be done. Only allowing me 2 days before I could have became homeless. Thankfully they was another agency (look at my reviews) that were able to help me with the minimal time I had. Homehub is a company that do not care for their customers. They lack communication. It was all now hill.
Hi William, we are sorry you may of had a bad experience with Home hub but we cannot see you as ever being a client of ours, if you want to contact us as we are always keen to see if anything can be inproved our end as we want everyone to be happy where ever possible. Just wanted to add to this as I remember it now, this was down to the landlord, he was always very slow and difficult but came through in the end but last minute, this time he did not and even after you had to find something else he let us down, he is no longer one of our landlords as we do not want our name associated with this kind of situation again.
5/5
GoogleCraig and the team we’re so helpful during our recent house move. Nothing was a problem for them and all was handled very professionally and promptly. I would definitely recommend The Home Hub and would have no hesitation in using their services again.PositiveResponsiveness, Professionalism, Value
5/5
GoogleExcellent service to landlords. Thank you for your help and support.
5/5
GoogleVery professional helpful company have let from homehub now for 2years always prompt to get repairs done. Friendly and when requested anything alway been dealt with quickly and professionally
1/5
GoogleTHIEVES! The WORST housing agents in the UK... I don't usually leave Reviews but I'm appaled, disgusted and shocked by the way home hub treats it's tenants. You're better off homeless than wasting your money by choosing them. Here I will list some of the things they've done/would do again.... - Invade your privacy: on multiple occasions someone representing home hub went into MY room that I payed for with no notice and no right to do so (as stated in the tenancy agreement a 24 hour notice period is required). Like the time they arrived with a potential tenant to have a look at a room.... my room, while I was home. There's also no communication. When anyone is moving in; no notice whatsoever is given, a surprise new face in your home without notice can be startling to say the least. - Will not fix basic issues: the plumbing was done cheap and incorrectly leading to repeated issues with the sink and drainage, it would take MONTHS for them to send someone out and they would just unblock it, not fix the issue causing the problem. The oven broke down over and over again and again it took a long time for them to send someone out and still didn't fix that also. - Theft: Recently a Tenant had their expensive Jet ski Stolen from WITHIN the garden, they were understandably very shocked and worried (you're meant to feel safe leaving your stuff in your garden right?), when they phoned home hub to report it as Stolen (this was no easy task to steal as the garden is closed in, pics below), they were informed that it was infact home hub themselves that stole the Ski and trashed (really trashed) the garden whilst at it. When asked to return it, they claimed they stole it because it was 'abandoned'; trying to claim it was a previous tenants with no evidence to endorse this. Home hub's final response towards the upset tenant being for them to phone the police. Unacceptable, distressing and frankly very oppressive towards tenants who now feel and I quote "violated" in their own home. Why should anyone PAY to be have to live like this? This is just a few examples of how they treat people who rely on them. If you're here looking for a place to feel safe and call home, keep looking.
Hi Connor I am surprised that someone we negotiated to be able to leave the property owing over £1,375 in rent arrears has left a review like this for us, but let me put some facts straight. firstly, someone going int your room, a room you paid for? partly paid for we would say, you would be talking about the contractor who went to your room number 1 as the numbers had had been changed around so it was a genuine mistake, but in fact a mistake which showed us all the furniture pushed to one side and cannabis plants growing, you advised us that you was not staying in the room and it must have been the other tenant from room 2. Secondly, we have the Jet ski which belonged to another tenant Room 2 who had left owing over £3,700 in rent arrears and not replied to any contact from us regarding the rent and his belongings so the landlord asked for the jet ski to be removed as he was not a free storage unit, not stolen by Home Hub but removed by a contractor on the landlords behalf, we then had another tenant contact us claiming to now own the jet ski, so we asked for proof of this, as the landlord had kept the jet ski out of good will in case someone could claim it, no proof could be provided and the time scale for it to be claimed had passed. Thirdly, the garden, the contractor had to move all the ridicules amount of rubbish which had been dumped in the garden by all the then tenants , the landlord again had to pay for someone to come a clear this. as for maintenance, we do try and get everything where possible fixed as soon as we can but some things are out of our control. To finalise We now have a house with tenants paying rent, who know how to put rubbish in a bin and all maintenance is up to date, if tenants can show respect to a property and pay the rent then it makes it much easier for everyone. if there is any doubt with any aspect of the above mentioned, we of course have every email, every call and every picture as proof if needed.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Southampton has the most, with 131 reviews rated 4.2 out of 5, followed by Glasgow with 61.
The two The Home Hub offices, by town:
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