Trusted Agent profile
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842 reviews across 3 offices and 3 platforms
Sutton Kersh has three offices, all in Liverpool. Together they have 842 reviews on three platforms, rated 4.4 out of 5 overall.
Sutton Kersh's three offices, most reviewed first. Each has its own page.
Showing 751 reviews on Google only. Show every review
5/5
GoogleDavid was a very friendly and helpful agent. Made whole process easy and stress-free. Highly recommended
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleMany thanks to David and Hannah on helping me secure my home...could not fault them in any way,friendly and helpful in all matters! Cheers guys π β¦
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleDavid as very helpful in my search for a new rental property. Attention to detail and knew exactly what I wanted. Listened and fulfilled with my viewings. Highly recommended.
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.
5/5
GoogleWe had a viewing with Dave today, and he was very professional and friendly. He answered all our questions without any hesitation or rush. We really appreciated his helpful and approachable manner.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleVery happy with the services offered by Sutton Kersh west derby Brach. Kayleigh Chadwick in particular has been super helpful with all the matters that have come up, she has been proactive, pragmatic and prompt in finding a way forward. Thank you Kayleigh.
Thank you for your wonderful review! We are thrilled to hear that Kayleigh and our team at Sutton Kersh West Derby Branch provided you with excellent service. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleDavid Shaw was very helpful 5 star service thank you.
"Thank you for taking the time to leave a review, we're delighted to hear about your positive experience with David. Providing top-notch service is our top priority and we're glad we could assist you. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleHad a viewing this morning with David, very friendly, easy to talk with, very polite and informative, very professional interaction
Thank you for taking the time to share your experience with David! We're glad to hear he was able to provide friendly and informative service during your viewing. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleCan speak highly enough of the team at Sutton Kersh (Allerton). David and Justine have been fantastic in supporting me and my Mrs in finding a property. They made the process so easy, strongly recommend.
"Thank you for your kind words! We are thrilled to have helped you and your Mrs find the perfect property. David and Justine are amazing at what they do and we are so happy they made the process easy for you. Thank you for recommending us! Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleDavid and Caitlin are very welcoming we liked the way they explained the total process. Looking forward to move in to the house.
Thank you for your positive review! We strive to provide excellent customer service and we're thrilled to hear you were satisfied with our explanation of the process. We can't wait to have you as a part of our community in your new home! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleStaff are very friendly excellence staff
"Thank you for your kind words! We pride ourselves on our friendly and excellent staff and love to provide top-notch service to our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleDavid and James were both very welcoming and helpful with our viewing:)
Thank you for your kind words! We're thrilled that our team provided you with a welcoming and helpful experience. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI rented an apartment with this agency 9 months ago and I can say that I am very satisfied with the cooperation. My agent Joshua is always in touch and helps with all issues. I can recommend it.
"Thank you for choosing our agency for your rental needs! We are thrilled to hear that you had a positive experience with Joshua and our team. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
1/5
GoogleI am writing to formally express my dissatisfaction with the way my appointment to view an apartment was handled by your office. I contacted your office by email three days ago to arrange a viewing. However, no clear appointment was confirmed in advance. Today, I received a phone call at 9:00 AM while I was at work, asking if I could view the apartment at 9:30 AM, which was extremely short notice and showed little consideration for my schedule. Despite this, I left work at 9:15 AM and sent a message at 9:27 AM informing your representative that I would arrive within 15 minutes due to traffic. Unfortunately, the response I received was very delayed and unprofessional. This experience reflects poor coordination and a lack of respect for a clientβs time. As a customer, I expect clear communication and reasonable notice when scheduling appointments. I hope you will take this matter seriously and review how your team communicates with clients, as professionalism and respect should always come first.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleSutton Kersh letting Agents staffs are very helpful, but mostly Annabella who handled my application was polite, calm, and respectful thriughout my application process to rent my accommodation. Annabella is a lovely person that anyone would love to work with. I am very happy for my accommodation. Thanks
"Thank you for your positive feedback! It's our pleasure to have team members like Annabella, who go above and beyond for our clients. We're glad you're happy with your accommodation and excited to have you as a valued tenant. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBrilliant estate agent, thank you for all of your help in selling our home. Great advice and communication throughout. Couldn't recommend enough, especially having been on the market with another agent (blue sign) before making the switch.
Thank you for your kind words! We are thrilled that you had a positive experience working with our team. We take pride in providing great advice and communication to our clients. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleAll the team have helped us so much move into our first home together! Thank you dianne, Caroline, mollie + Annabella! Great company and amazing customer service
"Thank you for trusting us to help make your first home together a reality! We couldn't be happier to have Dianne, Caroline, Mollie, and Annabella on our team providing excellent customer service. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleReally quick and easy process with helpful staff. Caroline was great in answering my questions and always prompt responses!
"Thank you for the great review! We're so glad to hear that our team provided a speedy and hassle-free experience for you. Caroline will be thrilled to know that she could assist you with any inquiries. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleRequests Completely Ignored βUtterly disappointed with the service. I submitted clear requirements for multiple properties and have received no reply. If you require an agent who actually communicates and responds to client needs, look elsewhere.
Hello, I am sorry you feel this way please email me at review@connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleCaroline was an absolute gem right through the process of viewing to moving in. Constant reassurance and checking in as itβs my first rental. Sheβs so helpful, thanks so much x
Thank you so much for your kind words about Caroline! It's wonderful to hear that she provided you with such great support throughout the entire rental process. Best wishes, Lucy, Customer Feedback and Support Team
1/5
GoogleWeβve been in our apartment for five weeks now and are still waiting for several important maintenance issues to be resolved. The balcony door will not lock, a clear security concern, and several of the supplied dining chairs were broken when we moved in, along with other issues such as a damaged skirting board, broken towel rails and missing shelf. Despite sending multiple polite emails and follow-ups, we havenβt received a single response from the estate agents since we paid our deposit and rent. Extremely quick to respond before we parted with our money. No response since we parted with our money. Literally ignored everything. The lack of communication and basic accountability has been really disappointing, especially given the urgency of the balcony door issue which is objectively a security risk. Iβm updating my review from five stars to one star to reflect our actual experience. Hopefully this feedback encourages the company to improve their communication and take maintenance and tenant safety more seriously. On a more personal note: I've lived in various places across the Northwest and also all over Europe, including some second world countries. Never experienced anything as bad as this.
We are thrilled to hear that you had such a positive experience working with us at Sutton Kersh, and that Caroline's responsiveness exceeded your expectations. Our team is dedicated to providing excellent service to our clients. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleBuying house is meant to be one of the most stressful things in life. But Alex gordon made it a breeze literally stress free. Alex is always at the end of the phone to answer any questions or even if its just for reassurance . She really took care of everything and made it all so easy could not have done it without her highly recommended Alex if your looking for a mortgage broker !! :)
Thank you so much for your kind words! It was my pleasure to assist you in such an important decision. I'm glad I could make the process stress-free and I truly appreciate your recommendation. Thank you for choosing me as your mortgage broker! Kind regards, Lucy, Customer Feedback and Support Team.
1/5
GoogleWaste of time. Emailed multiple times. Left multiple voicemails and not one answer in over 4 weeks. It takes minutes to send an email or a phone call. If you are trying to market a property for sale. Itβs a good idea to communicate with potential buyers.
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleSo from the start to the end of the process Kayleigh has been an absolute star and made it just go smoothly. Moving can be so stressful so having someone who makes the moving time just work makes a massive difference and massive help. Thank you so much.
Thank you for your kind words! We are thrilled to hear that Kayleigh went above and beyond to make your moving process stress-free. It's our goal to provide exceptional service, and we're happy to have been able to assist you. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleIβve been introduced to Mollie Smith from Sutton Kersh and I highly recommend her professional service, quick responses and kind support. Itβs such a pleasure (being an oversea client) to feel she and her colleagues really take care.
"Thank you for your kind words and high recommendation! We're thrilled to provide exceptional service and support to all our clients, no matter their location. Kind regards, Lucy, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Sutton Kersh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sutton Kersh is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Liverpool (38) has the most, with 427 reviews rated 4.4 out of 5, followed by Liverpool (30 -32 Exchange Street East) with 319.
The three Sutton Kersh offices, by town:
Yes. In The Trusted Agent 2026 awards, Liverpool won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.
