Trusted Agent profile

Sutton Kersh estate agents in Liverpool

4.4

★★★★★ Great

842 reviews across 3 offices and 3 platforms

Sutton Kersh has three offices, all in Liverpool. Together they have 842 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.6 / 5

752

Reviews on Google

All 3 offices

Yell logo

1.9 / 5

17

Reviews on Yell

All 3 offices

Trustpilot logo

73

Reviews on Trustpilot

Business-wide

Our offices

Sutton Kersh's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 751 reviews on Google only. Show every review

5/5

Google

Brilliant service whilst buying my house. Actually wish Id gone with them to sell my other one! Josie was fantastic - friendly and professional and also really helped in our situation of a sale falling through. Kept us updated at every point and chased up enquiries etc quickly. Cant recommend her enough and if ever going through a house move again, she would be my first port of call.PositiveResponsiveness, Quality, Professionalism

Nicola/Abigail · 25 August 2021 · Sutton Kersh Lettings

Agent replied · 24 August 2024

Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

5/5

Google

A very positive experience from start to finish. Kayleigh from Sutton Kersh West Derby helped me find a home to let.. When I found a house I liked i signed the tenancy agreement and moved in within a couple of weeks. Kayleigh was very professional and responded to enquiries very quickly.. thanks for making this stressful time a lot easier for me! Excellent customer service!! Much appreciated :)

Tiff · 25 August 2021 · Sutton Kersh Lettings

Agent replied · 24 August 2024

Thank you for the wonderful 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I have purchased numerous properties over the years, my most recent with Sutton Kersh has exceeded expectations. This is all because of Josey, she went above and beyond to ensure that I got my dream home. There are not enough words to describe the brilliance of Josey's customer service and professionalism. For anyone seeking to use Sutton Kersh's services, I cannot recommend her enough. Thank you Josey, you are amazing!!PositiveResponsiveness, Quality, Professionalism, Value

Ann · 25 August 2021 · Sutton Kersh Lettings

Agent replied · 24 August 2024

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Great experience from start to finish. Peter was so helpful and we felt at ease with the whole process. Josie really helped us along with the sale, regularly contacting us to update each other on the progress of the house sale. Jamie was also excellent every time we called! Thank you to you all, we are so happy to now be homeowners!PositiveResponsiveness, Professionalism

Hannah · 25 August 2021 · Sutton Kersh Lettings

Agent replied · 24 August 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Really great service provided by Sutton Kursh over the past 2 years. Kayleigh Chadwick has been brilliant throughout, always happy to help and ensures that emails are responded to efficiently. Especially over this challenging time, having to move house has been difficult however, the support from the Sutton Kursh and Kayleigh impartially has made the process so much easier to manage and we can't thank her enough! Couldn't recommend more!

Laura · 25 August 2021 · Sutton Kersh Lettings

Agent replied · 24 August 2024

Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Am extremely please with the service we received from Sutton Kersh. My rented property was very well managed and I found them to be very professional. In particular I would like to thank Kayleigh Chadwick who was alway there to help and advise. She is very committed and very professional. Nothing is a problem for her is a credit to the organization.PositiveResponsiveness, Quality, Professionalism, Value

Eddie · 25 August 2021 · Sutton Kersh Lettings

Agent replied · 24 August 2024

Thank you for your amazing comments and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I’d initially had countless problems with a previous estate agent and by looking at alternative agents in the area, I decided to give Sutton Kersh a call. Jamie took me onboard, took my details, shared his experience and views and I instantly knew that I wanted to switch. I met with Peter on the day that the valuation took place, he was extremely friendly and knowledgeable and was happy to answer Q’s and point me in the right direction. My house was listed within 24 hours and an offer accepted after 2 viewings of going live the next day! Jamie negotiated a great offer and got more than I’d asked from the buyer. Through some personal / property issues beyond the agents control, I ultimately decided to put the sale to Auction, to which is hit my reserve price and sold first time. Cathy was faultless in assisting and guiding the process. From start to finish, Sutton Kersh’s team took the bull by the horns and got my property over the line, quickly and professionally.. something that I was not able to say from the previous estate agent. Top marks from me. Thank you again to the ENTIRE incredible team!PositiveResponsiveness, Professionalism

Kev · 25 August 2021 · Sutton Kersh Lettings

Agent replied · 24 August 2024

Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

We've recently had to sell our family home as our mum was no longer able to live independently. From the first instant that Michael from the West Derby Village arrived to view the property, we felt in safe hands. He was respectful, enthusiastic and professional - a credit to the Sutton Kersh brand. In fact everybody we had any dealings with has been totally supportive, understanding and efficient. I especially want to thank Josie for her kindness, care, drive and commitment throughout the whole process. I cannot express how pleased we are as a family to have made the decision to have the Sutton Kersh West Derby Village team support us through what has been a very difficult and emotional period. Many thanks to you all and stay safe.PositiveResponsiveness, Quality, Professionalism, Value

Kim · 25 August 2021 · Sutton Kersh Lettings

Agent replied · 24 August 2024

Hi, thank you for the marvellous 5* review and kind comments. Many thanks, Lucy, Customer Relations.

1/5

Google

XENOPHOBIC AND DISCRIMINATIVE,UNPROFESSIONAL AND INCOMPETENT,SLOW WORKING !!!DEAR SUTTON KERSH FYI FOREIGNER DOESN'T MEAN POOR , STUPID OR SECOND CLASS !!!

Maria · 16 June 2021 · Sutton Kersh Liverpool (30 -32 Exchange Street East)

Agent replied · 15 June 2024

Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

5/5

Google

Excellent service from start to finish, really impressed with the professionalism and speed that they got everything done - making sure some of the alterations to the property were completed to a very high standard on time. The team there genuinely seem to care and there's a really nice atmosphere to the place. Recommend to anyone!

James · 16 June 2021 · Sutton Kersh Liverpool (30 -32 Exchange Street East)

Agent replied · 15 June 2024

Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Was recently very lucky to secure a property to let that was exactly what we were looking for. I would like to commend Lucy massively for her help from the beginning. We booked the viewing for the property and by chance were the first people to view it. Lucy told us this initially and said that if we liked it we should take it on the day if we could as interest was so high and as soon as we saw it we could see why and so we did thanks to her little tip off! Since then she has been nothing but helpful and responded to all queries quickly and efficiently and calmed any anxieties we had about referencing and the application to let process. We are so grateful to her she is great! Thanks Lucy and Sutton Kersh for making the whole experience a pleasurePositiveResponsiveness, Professionalism

Katie · 16 June 2021 · Sutton Kersh Liverpool (30 -32 Exchange Street East)

Agent replied · 15 June 2024

Thank you for your superb 5* review and kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

We recently agreed a let through Sutton Kersh with the exceptional help from Lucy! The time span from seeing the property to end of application process was quick and Lucy made it easier and as stress free as possible. Thank you Lucy for your attentive assistance would recommend to anyone.PositiveResponsiveness, Quality, Professionalism

Harry · 16 June 2021 · Sutton Kersh Liverpool (30 -32 Exchange Street East)

Agent replied · 15 June 2024

Thank you for your fabulous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Rented a flat in Liverpool under Sutton Kersh. Always responsive to emails. The online report system for maintenance issues is easy to use, and flat manager was quick to solve any problems I had with the flat. Deposit repayment was easy and quick. Would highly recommend SK from my experience with them.PositiveResponsiveness, Quality, Professionalism

Shafiq · 16 June 2021 · Sutton Kersh Liverpool (30 -32 Exchange Street East)

Agent replied · 15 June 2024

Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations

3/5

Google

Shop was ok but as landlords they are pretty average.

Ivan · 15 June 2021 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

Thank you for your review.

3/5

Google

Receptionist/letting agent was not good over phone(not customer oriented),later the old guy who came in viewing was absolutely brilliant!

Ar · 15 June 2021 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

Thank you for your comments

1/5

Google

I will NEVER use the services of this estate agen ever again.. I have no time to go into detail. I will simply say that it was the worst and most unprofessional service ever. Be guarded!!!NegativeQuality, Value

David · 15 June 2021 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

Hi David, I am sorry to read you feel this way and whilst I note that you do not have the time to provided reasons for your comment, we do take such comments very seriously and as such, should you later wish to discuss your concerns fully, you can contact us via review@countrywide.co.uk. Kind regards, Scott @ Customer Relations

5/5

Google

The staff were brilliant, and sorted my enquiries so promptly. I thought they were first class and so helpful to me when I was dithering..all went well and was very satisfied with the outcome.

Kevin · 15 June 2021 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

Thanks for the wonderful 5* review. Best wishes, Lucy, Customer Relations.

1/5

Google

No response to my offer email which was sent 3 times for chase up. Got to know the property was sold on Zoopla today still without reply from the agent. It is obvious that someone offered higher and my offer was totally ignore.NegativeResponsiveness, Professionalism

Yan · 15 June 2021 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

Hi Yan, Please contact us via review@countrywide.co.uk so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations

5/5

Google

Kayleigh was the person who helped us all the way through from first viewing to giving us our keys to our new home. Kayleigh was very polite, patient, friendly and always professional throughout. Highly recommended Sutton Kersh. Thank you very much Kayleigh.PositiveProfessionalism

Emma · 15 June 2021 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

The letting team at Sutton Kersh on Allerton Road are wonderful, friendly, helpful and knowledgeable. They have been our letting team for over 5 years now and we have had the most straightforward and stress-free time thanks to them. Huge thank you, could not recommend them more.

Kate · 15 June 2021 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Sutton Kersh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Sutton Kersh is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

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Questions about Sutton Kersh

Which Sutton Kersh office has the most reviews?

Liverpool (38) has the most, with 427 reviews rated 4.4 out of 5, followed by Liverpool (30 -32 Exchange Street East) with 319.

Where are the Sutton Kersh offices?

The three Sutton Kersh offices, by town:

Has Sutton Kersh won any awards?

Yes. In The Trusted Agent 2026 awards, Liverpool won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.

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