Trusted Agent profile
★★★★★
842 reviews across 3 offices and 3 platforms
Sutton Kersh has three offices, all in Liverpool. Together they have 842 reviews on three platforms, rated 4.4 out of 5 overall.
Sutton Kersh's three offices, most reviewed first. Each has its own page.
Showing 751 reviews on Google only. Show every review
5/5
GoogleColin and his team have excellent communication skills and are always available to deliver excellent service 👏PositiveResponsiveness, Professionalism
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleThey will lie to you about properties being ready to move in to just to take your money. Once they have it they couldn't care less about helping you or compensating for losses.NegativeResponsiveness, Quality, Professionalism, Value
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
5/5
GoogleWe have been dealing with Lucy from the liverpool branch she has been amazing! She has managed to get us in earlier, been very quick and efficient with her responses and a massive support after we've had a tough time trying to find the perfect flat during this difficult time. I would highly recommend 😊PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your excellent recommendation and 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleAwful shady people dont go near
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
4/5
GoogleI was kept updated through the whole purchase of the property during these difficult timesPositiveResponsiveness
Thank you for your 4* review and great comments! Best wishes, Scott @ Customer Relations
1/5
GoogleTold to leave messages and they will get back to you but never do. I have left several messages and still waiting for a reply.
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Performance Director so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
GooglePoor company renting poor properties. Went to view a property was lied was told didn't have damp we took the property and caused all kinds of heath problems stay well away
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
1/5
GoogleHighly unprofessional exchanges on multiple occasions. Very difficult to get through on the phones, on finally getting through on one occasion the agent laughed and said “we have been ignoring the phones”. Steer clear.
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GooglePossibly the fastest and most professional housing letting agency I've ever experienced. I love every aspect of it.PositiveProfessionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleA very professional Company from start to finish. I sold an apartment through them in December and had no hesitation using them to sell Mothers House in February.PositiveProfessionalism
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleKayleigh was brilliant in getting me the information I needed to get myself a personnel mortgage. Always a very quick response from her.
Many thanks for taking the time to leave us your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleVery disappointing customer service! Called so many times to be able to view and therefore place an offer on a property, every time they say they will contact you back, they never do, and they don't even give you their name!! On top of that they are actually showing the property because they clearly publicize new offers on the same property you want to bid!! Every customer should be treated the same!!NegativeResponsiveness, Quality, Professionalism, Value
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleEvery single member of the West Derby branch who was involved in the sale of the house was amazing and gave above and beyond in the service they provided. So as a team they are outstanding and I can't recommend them enough.
Thank you for your terrific recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe turn around time from first enquiry to signing a tenancy really quick: just five days. In particular Kayleigh in the lettings dept. she was very helpful and friendly.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing staff, friendly, helpful and professional. As first time using estate agents couldn't fault Sutton and Kersh WD village at all. Big thank you to kayleigh, credit to the team.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely amazed with the service we have received, from the phone call to view the property, all details sent to us, and all checks being completed. We are truly blown away with the exceptional service we received from Kayleigh. Thank you from the bottom of our hearts, Jen & Frankie
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleGreat agents. I bought a property recently and they helped me so much. Any issues I had they pointed me in the right direction and reassured me! I felt like they cared about me as a buyer. Josie and Jamie have been great, can highly recommend!
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleAn absolutely amazing Estate Agents! We cant thank them enough for the service the team provided though out our sale and purchase! Peter and Catherine went above and beyond to support us through the many ups and downs and we can not thank them enough. 5 Star Service! We would highly recommend!!!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleFound myself in really bad circumstances and having tried most other letting agencies in Liverpool I have to say Sutton kersh in particular kayleigh have been amazing with me. So understanding of my situation and so caring and helpful cannot thank them enough for going above and beyond for me.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
GoogleIn February 2020 my partner and found two properties which was up for sale with Sutton kersh that we were interested in. We had to ring the office many times to try and book viewings. Eventually as we were unable to get a viewing we knocked on one of the houses and spoke to the sellers who told us that Sutton kersh advised the sellers that we were too young to view this property. The second property were flexible with viewing times however we continued to be told that they would ring us back which never happened. We eventually viewed the properly and put an offer in which was accepted. From this point on sutton kersh were very in helpful with queries. Seven months on we were still no further in the process. We rang to ask about potential move in dates and my partner was shouted at over the phone and the staff were extremely rude. The sale ultimately fell through which was very disappointing as we loved the house however was not in a position to be waiting one year or more to move. We have since bought a house with another company and would not recommend Sutton kersh to buyers!NegativeResponsiveness, Quality, Professionalism
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe staff at west derby branch, are nothing short of exceptional. They where there whenever we needed them throughout the process of purchasing our property. I would like to specially mention Emma, Josie and Jamie for all they did for us to ensure a smooth process and a quality service was delivered. I would highly recommend using this branch to find your next home.PositiveResponsiveness, Quality, Professionalism, Value
Hi Simon, thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
5/5
GoogleWould like to thank the team at Sutton Kersh West Derby Branch for their help throughout our house sale. In particular Michael who was our first point of contact and got the ball rolling, Jamie who dealt with all of our enquiries at the beginning of the sale and secured us an offer, Peter who dealt with our numerous telephone calls and emails and the fantastic Josie who has endured the last few weeks of the sale and my constant calling for updates. Amazing from start to finish and nothing was ever too much trouble. Really proactive it getting things done. Would definitely recommend if you are thinking of selling your property. Thanks guys you really are fantastic!PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Sutton Kersh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sutton Kersh is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Liverpool (38) has the most, with 427 reviews rated 4.4 out of 5, followed by Liverpool (30 -32 Exchange Street East) with 319.
The three Sutton Kersh offices, by town:
Yes. In The Trusted Agent 2026 awards, Liverpool won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.
