Trusted Agent profile
★★★★★
842 reviews across 3 offices and 3 platforms
Sutton Kersh has three offices, all in Liverpool. Together they have 842 reviews on three platforms, rated 4.4 out of 5 overall.
Sutton Kersh's three offices, most reviewed first. Each has its own page.
Showing 751 reviews on Google only. Show every review
5/5
GoogleSpoke to Alison at the Alperton Road branch regarding a missing item. Helpful, polite and went out of her way to help can’t recommend enough.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
Google5 star off mollie Smith with gettin the house we applied for would recommend these estate agents an mollie was great
Thank you Dan for such wonderful comments about our local team! Best Wishes, Scott @ Customer Care.
1/5
GoogleGot properties with letting team.They are unable to get rent from the tenant or renew tenancy in time .to the extent they sold me rent guarantee and still no recovery of rent from insurance.I am waiting for over £3000 Hopefully someone gets this message and get response.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleOutstanding service from Mollie and the team. We are very happy with the process and are overjoyed with our new home.
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleRecently rented a property from them. Excellent communication and even a house warming gift package when we moved in. Thank you Mollie and the rest of the team
5/5
GoogleMollie was great. The entire team were supported and successfully arranged a tenant.
Brilliant to read your kind comments and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
5/5
GoogleMollie was outstanding from the viewing and helping to get set up moving in, would highly recommend Sutton kersh.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally efficient service with great follow-up support. Special big up to Mollie for braving the elements to show us round properties on the coldest day of the year!!
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleThe best letting agents I have been with by a long way. Involved when something needed sorting but not overbearing in terms of invading your privacy - highly reccommended!
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic service helping us on the steps to our new rented house, went out of their way to attend to our questions and even arranged a second viewing at short notice, fab all round! (Thanks Mollie!)
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleChris was really helpful and professional when showing us the property. He was knowledgeable and answered all the questions we had and helped to make the process easy!
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleCalled to view a property practically as soon as it got put on the property sites and booked a viewing only for them to cancel less then 24 hours later as they have an application already, yet viewings were taking place tomorrow (Thursday 23rd of June) so how do people actually get a look in? So unfair! You should at least give everyone who’s seriously interested a chance! Was completely mugged off by this company. Stay away!
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleCouldn’t fault the help we received from Sutton Kersh. They really did everything to help us secure our perfect property, the process was quick and efficient and couldn’t recommend them enough.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleWith moving house being very stressful, Justine (our letting agent) was very helpful in making the process as smooth as possible. It was easy to contact her and she was eager to help out wherever possible. We had no contact with the landlord so Justine was there throughout the whole process and was easy to contact whenever necessary.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleHannah was awesome! she made the letting process run so smoothly and worked ever so hard to meet our deadline needs, we were in our new house in less than a week! Thank you so much Hannah!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have been looking at properties recently. Chris Cunnigham has been so very helpful in this process. Chris has taken our brief, and has maintained communication throughout and has been a pleasure to deal with. Many thanks
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAfter a fruitless afternoon looking for a suitable rental I spoke to a wonderful agent called Jackie at Sutton Kersh whos friendlieness shone through (despite the fact that property I was interested in had gone) She promised to keep me in mind for future properties and she was great!
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
GooglePreviously wrote a 5 star review but now all the service has gone out the window! We currently rent a property off them, they agreed we could pay on the day but rang and rang me and partner days before; asking for payment - with no apology when the caller released she was in the wrong and kept saying ‘oh I’ll have to speak to my manager as it’s not how we usually do things’ like my partner was lying about the agreement with their staff! We moved into a property with gas already in debt so we couldnt get a hot shower no help or info from anyone! House is falling apart, with leaks and broken toilets. Shame, as the service when the they wanted us to rent was fab
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleHad nothing but a pleasant and seamless experience from booking a viewing to purchase. Every one of the team I dealt with along the way were honest, kind and so helpful! A big thank you to Jan and Adam for their support and continued updates throughout the process, and of course the rest of the team in getting me on the ladder!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleBy far the best service we have received from a letting agent! From the first time we met the lettings team at Sutton Kersh - to all the help we have received since, especially from Hannah has been absolutely fantastic! Can't thank them enough.
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleI asked Sutton Kersh to sell my house in Liverpool and was amazed at the excellent level of service provided by Keir Watkinson and his team. Cliona Collins was very proficient in her handling of the sale, the progression was rapid and nothing seemed to difficult to accomplish, to say that I am pleased is an understatement.
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe whole team is so professional and helpful, making the whole process so much easier and smoother. Mollie Smith, my letting negotiator, is very helpful, patient and responsive. It’s a very nice experience indeed.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleSutton Kersh's team found a good tenant for our property very quickly and their communication has been great. Hannah, Sian and Mollie have all been excellent so far. I would recommend
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThis is specific to the Agent Mollie Smith. Mollie is genuine, authentic and lovely, but she also really knows how to do her job and do it well. She’s engaging and continues to impress. Thanks for all your efforts Mollie. Total “Stand Out Service” so far 👌🏻
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Sutton Kersh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sutton Kersh is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Liverpool (38) has the most, with 427 reviews rated 4.4 out of 5, followed by Liverpool (30 -32 Exchange Street East) with 319.
The three Sutton Kersh offices, by town:
Yes. In The Trusted Agent 2026 awards, Liverpool won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.
