Trusted Agent profile

Sutton Kersh estate agents in Liverpool

4.4

β˜…β˜…β˜…β˜…β˜… Great

842 reviews across 3 offices and 3 platforms

Sutton Kersh has three offices, all in Liverpool. Together they have 842 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.6 / 5

752

Reviews on Google

All 3 offices

Yell logo

1.9 / 5

17

Reviews on Yell

All 3 offices

Trustpilot logo

73

Reviews on Trustpilot

Business-wide

Our offices

Sutton Kersh's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 751 reviews on Google only. Show every review

1/5

Google

I’ve attempted to call and email the sale team multiple times over the week and never had a reply or answer.

Samuel Β· 16 June 2023 Β· Sutton Kersh Liverpool (30 -32 Exchange Street East)

Agent replied Β· 15 June 2024

Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Sutton kersh provided an excellent service throughout my recent move and done there upmost to assist me in securing my recent let. Thanks.

Stephen Β· 16 June 2023 Β· Sutton Kersh Liverpool (30 -32 Exchange Street East)

Agent replied Β· 15 June 2024

Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.

5/5

Google

Very friendly and responsible agency all the staffs are very good especially Dianne Dunbar and team .

Elza Β· 16 June 2023 Β· Sutton Kersh Liverpool (30 -32 Exchange Street East)

Agent replied Β· 15 June 2024

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

1/5

Google

Not sure how these guys operate but phone and left voice mails 3 times over the last 2 months regarding a board they have up on Ashville Road. Not once returned my call 🀷🏼 Not sure how to proceed - seems a waste of time. …

Mark Β· 16 June 2023 Β· Sutton Kersh Liverpool (30 -32 Exchange Street East)

Agent replied Β· 15 June 2024

Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

5/5

Google

Spoke with Jo on the phone to enquire about a rental property and she was extremely helpful! She really went out of her way to give me the best chance of getting a viewing with a landlord, couldn’t recommend this agency enough!

James Β· 16 June 2023 Β· Sutton Kersh Liverpool (30 -32 Exchange Street East)

Agent replied Β· 15 June 2024

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

The 5 stars are for the fantastic Jo Palmer! She has been a massive help and nothing but lovely the whole way along! I am so grateful for all her help an absolute gem of an employee!

Scott Β· 16 June 2023 Β· Sutton Kersh Liverpool (30 -32 Exchange Street East)

Agent replied Β· 15 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I couldn’t be more pleased with the team at Sutton Kersh! They were nothing but polite, helpful and reassuring when we came up against small hurdles! Now thankfully we are moving into our new home and that wouldn’t have been possible without this fantastic team! Thank you once again ❀️

Amy Β· 16 June 2023 Β· Sutton Kersh Liverpool (30 -32 Exchange Street East)

Agent replied Β· 15 June 2024

Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

I received excellent service and informative advice from Jo Palmer in the lettings department. She explained the Liverpool rental market extremely well. I could not recommend her service highly enough.

Rudy Β· 16 June 2023 Β· Sutton Kersh Liverpool (30 -32 Exchange Street East)

Agent replied Β· 15 June 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

I have recently rented a property in Liverpool city centre and I've had an absolute 5 star experience. Jo (Et al.), the Lettings Negotiator was friendly, yet very professional. She followed through on all of the steps in the process promptly and helped me secure the property I really wanted in no time flat. Having dealt with numerous sales and lettings agencies in the past few years, this was by far the best customer service experience. I would thoroughly recommend Sutton Kersh to anyone looking to rent in Liverpool.

Marek Β· 16 June 2023 Β· Sutton Kersh Liverpool (30 -32 Exchange Street East)

Agent replied Β· 15 June 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Loved their services and home quality. Also issues with the home and stay gets fixed swiftly. Automated system to report your issues and gets attended by relevant team and people accordingly. When you start the rent, they help you as much as they can to make things easy and swift.

Md Β· 16 June 2023 Β· Sutton Kersh Liverpool (30 -32 Exchange Street East)

Agent replied Β· 15 June 2024

It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.

5/5

Google

We were recently forced to rent a home due to delays building our new build in a market where rental prices are high and available properties few and far between. We found the ideal property on the ideal terms through Sutton Kersh. It was a stressful time co ordinating the sale of our home and the move to rental but Sutton Kersh were really supportive and professional and helped as much as they could. Jo, Annabella and Barry were fantastic. We love the property and they made a less than ideal situation as painless as possible. Thank you Sutton Kersh.

Paula Β· 16 June 2023 Β· Sutton Kersh Liverpool (30 -32 Exchange Street East)

Agent replied Β· 15 June 2024

Thank you for your brilliant 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Jo and the team are wonderful!! I am so lucky that we stumbled onto them. They worked quickly and were informative at every step of the way. When we needed to find temporary accommodations, Jo made suggestions where we could stay until the apartment was ready. I love my new home.

Paul Β· 16 June 2023 Β· Sutton Kersh Liverpool (30 -32 Exchange Street East)

Agent replied Β· 15 June 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Had a great experience using Sutton Kersh as our estate agents for our first house. Both Jo and Annabella were so lovely and worked hard to get us in the house in such a short timeframe. Genuine lovely people and would definitely recommend to anyone :)

Em Β· 16 June 2023 Β· Sutton Kersh Liverpool (30 -32 Exchange Street East)

Agent replied Β· 15 June 2024

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

4/5

Google

Rating only, no written review.

Alyy Β· 15 June 2023 Β· Sutton Kersh Liverpool (38)

Agent replied Β· 14 June 2024

Thank you for taking the time to leave us a review. Kind regards, Lucy, Customer Relations.

3/5

Google

Rating only, no written review.

Anantha Β· 15 June 2023 Β· Sutton Kersh Liverpool (38)

Agent replied Β· 14 June 2024

Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.

5/5

Google

Good selection of beers

Frank Β· 15 June 2023 Β· Sutton Kersh Liverpool (38)

Agent replied Β· 14 June 2024

Thank you for your 5* review!

5/5

Google

Excellent service provided by Mollie, Hannah and the team

Adam Β· 15 June 2023 Β· Sutton Kersh Liverpool (38)

Agent replied Β· 14 June 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Mollie has been brilliant. Very helpful and efficient.

Sophie Β· 15 June 2023 Β· Sutton Kersh Liverpool (38)

Agent replied Β· 14 June 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

We would like to thank Mollie for her kind support.

Abbass Β· 15 June 2023 Β· Sutton Kersh Liverpool (38)

Agent replied Β· 14 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Great experience, always available and flexible. Lived up to the reputation.

Serafino Β· 15 June 2023 Β· Sutton Kersh Liverpool (38)

Agent replied Β· 14 June 2024

Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

Great service from Chris Cunningham. Easy move in and great customer service. Really helpful

Kathryn Β· 15 June 2023 Β· Sutton Kersh Liverpool (38)

Agent replied Β· 14 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

The team at Sutton Kersh go above and beyond to help make the move in as smooth as possible. Thank you!

Beth Β· 15 June 2023 Β· Sutton Kersh Liverpool (38)

Agent replied Β· 14 June 2024

Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

Bought a property through them some five years ago and Charlotte our contact there was simply amazing πŸ‘ …

Bamidele Β· 15 June 2023 Β· Sutton Kersh Liverpool (38)

Agent replied Β· 14 June 2024

Thank you!

5/5

Google

Amazing staff, I’ve been dealing with them for over 2 years and I would say all of them are professional and helpful esp Jo in the city centre branch. Thanks a lot for all the help and support.

Mostafa Β· 15 June 2023 Β· Sutton Kersh Liverpool (38)

Agent replied Β· 14 June 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Sutton Kersh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Sutton Kersh is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

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Questions about Sutton Kersh

Which Sutton Kersh office has the most reviews?

Liverpool (38) has the most, with 427 reviews rated 4.4 out of 5, followed by Liverpool (30 -32 Exchange Street East) with 319.

Where are the Sutton Kersh offices?

The three Sutton Kersh offices, by town:

Has Sutton Kersh won any awards?

Yes. In The Trusted Agent 2026 awards, Liverpool won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.

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