Trusted Agent profile
★★★★★
842 reviews across 3 offices and 3 platforms
Sutton Kersh has three offices, all in Liverpool. Together they have 842 reviews on three platforms, rated 4.4 out of 5 overall.
Sutton Kersh's three offices, most reviewed first. Each has its own page.
Showing 751 reviews on Google only. Show every review
5/5
GoogleThe team at Sutton Kersh couldn’t of been any better or more helpful, Justine in particular along with hannah and mollie bent over backwards to help me and my partner with our move and letting, I would of given more stars if I could !! Thanks again for all your help :)
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleLiased with Mollie Smith and Anna who are incredibly lovely and professional. Communication was quick and efficient. They answered all questions patiently and were happy to clear up any misconceptions or confusions. Highly Recommend!
It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
5/5
GoogleJulie, Molly, Cliona & Ali were tremendous in assisting me with the sale of one of my properties. At each and every stage of the sales process they were helpful and efficient, eventually leading to me achieving a great price
It has been wonderful to read about your experience with our local team and thank you for your 5 Stars!, Kind regards, Scott @ Customer Care
5/5
GoogleVery helpful and friendly agents! In particular, Mollie Smith answered all of our queries and made our move extremely easy. Would definitely recommend using Sutton Kersh as an agency.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleSutton Kersh provided an excellent service with their super efficient team at the Allerton branch. Quick to share all suitable options. Mollie Smith helped immensely with the organising of viewing's and follow ups. Overall a great experience. The rest of the team Hanna/ Justin have been hugely supportive. I recommend them whole heartedly. Will be my go to agency from now on.
Thank you for your amazing comments, recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am really impressed with Mollie and the rest of the Sutton Kersh lettings team. The full management service they offer from the initial visit has been professional and really took the stress of letting my home out. I feel confident that it is in good hands and would be happy to let them oversee such an important part of my relocation. Thank you!
Thanks for the great 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleI am writing this review to express my dissatisfaction with the service provided by Sutton Kersh. I had scheduled a flat viewing for a Saturday at 1 pm, with the arrangements being made on the preceding Friday. The agency had advised me to communicate any potential changes as soon as possible, which is exactly what I endeavored to do when I anticipated a delay due to a three-hour journey and potential traffic issues. Regrettably, the agent I had been dealing with was not working on that Saturday, and there was no automated out-of-office response to inform me of this situation. Therefore, I was under the mistaken impression that my message about my delayed arrival had been received and acknowledged. When I arrived at the property at 1:45 pm, there was no response from the tenant. My attempts to contact the agency by phone were met with indifference, as my calls either remained unanswered or I was told the salesperson was unavailable. In an attempt to rectify the situation, I visited the agency's office, which was conveniently located five minutes away. To my astonishment, I found the salesperson present in the office, despite my calls being disregarded earlier. I relayed the sequence of events to them, but instead of accepting their role in the communication lapse, they left voice messages for the tenant, failing to take responsibility for not conveying my delayed arrival. Their insistence that they couldn't facilitate the viewing themselves and their lack of initiative to find a resolution was equally frustrating. It is disheartening to reflect on the considerable amount of time and financial resources I expended, including a six-hour round trip journey and a hotel reservation, all of which was wasted due to their ineffective communication and a lack of professional responsibility. My intention was to purchase the property that day, however, this experience has cast a serious doubt on the professionalism and reliability of Sutton Kersh. I hope my experience will highlight the need for the agency to improve its commitment to customer service, communication, and responsibility to its clientele.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently had the pleasure of working with Nicky Ford at Sutton Kersh to let out my apartment, and I must say that her exceptional customer service skills made the entire process smooth and stress-free. From the very beginning, Nicky demonstrated outstanding communication skills, keeping me informed every step of the way. She promptly answered my queries and ensured that I understood the entire letting process, which gave me great confidence in her abilities. Nicky's helpful and informative approach truly set her apart. She took the time to understand my specific requirements and preferences for the tenant, and she went above and beyond to find the perfect match. Her dedication to finding suitable candidates was evident, and she ensured that every potential tenant was thoroughly vetted to guarantee a seamless and secure tenancy. What impressed me the most about Nicky was her genuine and friendly nature. She was approachable and always willing to assist me with any concerns or questions I had. Her professionalism combined with her warm demeanor created a comfortable and trusting working relationship. Nicky's in-depth knowledge of the lettings industry was invaluable throughout the process. Thank you!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleVery professional people, first time landlady and great service so far.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleMollie Smith is excellent has really looked after us and I can't recommend the business enough!!!
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI was very pleased with the quick responses I received from Jackie, Holly and Christopher, all very professional and extremely helpful. The process was very straightforward and they made it very simple. A++++ I would highly recommend them!
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom a tenant's perspective: All staff were professional and efficient. Simple process. All queries quickly resolved. Great experience to be involved in a transaction with them. Loved the complimentary starter pack.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently attended a property viewing and met Mollie while there. She was absolutely wonderful, very polite and extremely helpful. She was very knowledgeable about the property and able to answer all questions I had. She is a credit to the team.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently, we were looking to rent a property after being let down by a Liverpool Estate agent. I went to the office and met Justine. She was helpful and efficient. In less than a week, everything was sorted. Both Justine and Hannah kept me informed throughout the process. Excellent customer service 👏.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleVery friendly and approachable agents! They are patient and address all your queries. I specifically spoke to Jackie Irvine many times, and she was prompt and helped me with all the required details, and called-back in case something was missing. Superbly reliable! Thanks Jackie! Would definitely approach them again for any housing needs.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleSuper service from Mollie Smith. We are experienced landlords with a number of properties. We had been using a national well known chain who were useless and whom cost us money. Sutton Kersh are great, Mollie is proactive and quick. This property was turned round in next to no time and they found a tenant in hours of listing. paperwork and certificates all handled well.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWhile thanking Sutton Kersh for arranging a lovely flat for us, I would like to commend our Coordinator Chris for his excellent service. Chris is a very friendly & helpful person who helped address all our queries before we moved in. With the help of Sutton Kersh & their professional staff, we're well settled. Thanks everyone.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleMollie from Sutton Kersh Estate Agents in Allerton has been excellent. She was professional throughout. Her colleague, Hannah listened and acted to suggestions as well as providing advice and support. Her knowledge is truly amazing. Jacqueline has was always been available. She is very supportive. Definitely recommend them to landlords looking for tenants.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleQuick efficient and operated by lovely staff.
Thank you for your wonderful 5* review!
5/5
GoogleAmazing experience. Jo in particular is fantastic. Thank you!!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
GoogleAvoid this company. Just had some of my personal details shared with numerous other customers of theirs!
Hi Richard, Please contact us via review@countrywide.co.uk with full details so that we can look into this matter further. Kind regards, Scott @ Customer Relations
5/5
GoogleSmooth and easy process of renting a home all thanks to Annabella!!
Thank you for your 5* review!
5/5
GoogleJo palmer was great, helped me really settle in, told me everything I needed to know, great person
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Sutton Kersh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sutton Kersh is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Liverpool (38) has the most, with 427 reviews rated 4.4 out of 5, followed by Liverpool (30 -32 Exchange Street East) with 319.
The three Sutton Kersh offices, by town:
Yes. In The Trusted Agent 2026 awards, Liverpool won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.
