Trusted Agent profile
★★★★★
842 reviews across 3 offices and 3 platforms
Sutton Kersh has three offices, all in Liverpool. Together they have 842 reviews on three platforms, rated 4.4 out of 5 overall.
Sutton Kersh's three offices, most reviewed first. Each has its own page.
Showing 751 reviews on Google only. Show every review
5/5
GoogleGreat service from the team - a lovely, non-pressured viewing, and when we decided to go ahead the team (especially Mollie) were extremely accommodating and ensured we moved in a matter of days!
HI Nicola, It has been brilliant to read your 5* review of our local team. Best wishes, Scott @ Customer Care
5/5
GoogleI can not Express how efficient the team in Sutton Kersh has been. Very helpful and patience with me. Also very understanding. Thank you.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleLetting arranged by Mollie , so lovely and helpful and absolutely made up with the property !! Amazing service and kept up to date every step of way even a nice welcome box fab touch to enjoy in our new home , thanks so much best estate agents I’ve dealt with :) thanks to Hannah also who dealt with phone enquiries x
Hi Elle, It's fantastic to see another 5* review. I will make sure your kind comments are known to the team. Many thanks, Scott @ Customer Care
5/5
GoogleThanks to the whole team and to Kier who shared my views at the valuation stage and who had a great working knowledge of Wavertree. The sales team when opinions where needed and Julie for the sales progression. A professional job from start to finish!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleMolly and Hannah from Sutton Kersh Estate Agents in Allerton were supper helpful and professional. Thank you for your help so far and I am looking forward to work with you in the future. Kind Regards. Resiplus Ltd.
Thank you for your wonderful 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleRented a property through Sutton and Kersh , really happy with the property, process was straight forward , customer service was excellent, thanks mollie.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleI am writing this review to express my dissatisfaction with the service provided by Sutton Kersh. I had scheduled a flat viewing for a Saturday at 1 pm, with the arrangements being made on the preceding Friday. The agency had advised me to communicate any potential changes as soon as possible, which is exactly what I endeavored to do when I anticipated a delay due to a three-hour journey and potential traffic issues. Regrettably, the agent I had been dealing with was not working on that Saturday, and there was no automated out-of-office response to inform me of this situation. Therefore, I was under the mistaken impression that my message about my delayed arrival had been received and acknowledged. When I arrived at the property at 1:45 pm, there was no response from the tenant. My attempts to contact the agency by phone were met with indifference, as my calls either remained unanswered or I was told the salesperson was unavailable. In an attempt to rectify the situation, I visited the agency's office, which was conveniently located five minutes away. To my astonishment, I found the salesperson present in the office, despite my calls being disregarded earlier. I relayed the sequence of events to them, but instead of accepting their role in the communication lapse, they left voice messages for the tenant, failing to take responsibility for not conveying my delayed arrival. Their insistence that they couldn't facilitate the viewing themselves and their lack of initiative to find a resolution was equally frustrating. It is disheartening to reflect on the considerable amount of time and financial resources I expended, including a six-hour round trip journey and a hotel reservation, all of which was wasted due to their ineffective communication and a lack of professional responsibility. My intention was to purchase the property that day, however, this experience has cast a serious doubt on the professionalism and reliability of Sutton Kersh. I hope my experience will highlight the need for the agency to improve its commitment to customer service, communication, and responsibility to its clientele.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleBrilliant service highly recommended.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleKeighley was so helpful lovely person thanx for everything 10 stars 🌟 …
5/5
GoogleCommunication was good, Kayleigh was excellent and so very helpful. Really went above and beyond for us!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleIt was a fantastic experience and very fast Christian Anthony the agent that attended to me was an angel it only took a week he was so nice answered quickly get the apartment ready and clean infact the Sutton Kesh team are absolutely amazing I love my new home and my family does as well .God bless the Sutton Kesh west derby team.I’m totally grateful
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI deal with Kayleigh and Alex in lettings who do a very good job and make things very easy to manage the property. Great communication all of the time
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe whole process of renting through this agency was great, Anthony Christian helped us every step of the way and kept us informed on everything, we couldn’t fault anything it was all done perfectly and smoothly!
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
1/5
GoogleThe company "Don't have the capabilities for digital viewings" - I know even after covid! AND they won't rent without a physical viewing of the property - This makes it impossible for young professionals moving to work from other parts of the UK to rent through this company.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you to Kayleigh and the Lettings team at Sutton kersh, West Derby for letting out my property. I’m an investor who doesn’t live in the area so it’s nice to have people I trust who let and manage my latest purchase. Thanks again.
Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations
1/5
GoogleWorst experience I’ve ever had with a letting agency. Never answered calls, never cleaned the flat before we moved in, there was a hole in the roof that was never fixed before our departure and they never made any effort to fix. Property we were allowed to let was unliveable and had rats, we never missed rent once, shook hands with the property owner who ensured we would not pay a penny more for the property due to the state it was in, as long as we parted ways civilly without us taking legal action and once we left and no longer had legal backing these liars and thieves bill us for nearly £300 because “we posted our keys and they couldn’t get access” when the spare keys were in the hands of the contractor who was carrying out the work to make the property liveable so they never missed out on a penny and the coward owner despite being provided my number refused to call me. Scammers, liars and cheats. Heed my warning, Avoid if you’re looking to rent.
5/5
GoogleThe process of renting the apartment was absolutely seemless right from my first enquiry call with Anthony Christian. I have heard a lot of stories about the difficulty of renting in the UK from friends but Anthony and Sutton Kersh made my experience absolutely trouble free. Professional, confidence inspiring and helpful signposting to guide through the details. Definitely a great experience
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had a great experience renting a property through this agency, thanks to the amazing help of Anthony Christian. He was knowledgeable, responsive, and professional, and he went above and beyond to help us find the perfect rental property. I highly recommend to anyone looking to rent a home. Thank you, Anthony ☺️. Ghalia
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleI've worked with Sutton Kersh as a landlord for over ten years, and I've been so impressed with the service provided! Communication with the team at West Derby has always been easy and clear, and the staff there have been fantastic at every level - whether it's been buying, selling or letting. Highly recommended!
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations
5/5
GoogleKayleigh Chadwick is an outstanding estate agent who truly went above and beyond to help me from the very beginning, Both Kayleigh and Anthony were highly professional, knowledgeable, and responsive. Their expertise and guidance were invaluable as we navigated the complex process of obtaining the tenancy agreement. Throughout the entire process, Anthony Christian and Kayleigh Chadwick were always available to answer questions, provide advice, and offer support. Both demonstrated exceptional attention to detail, ensuring that all aspects of the transaction were handled efficiently and effectively. Overall, I could not be more impressed with Kayleigh and Anthony. Both are exceptional estate agents who are passionate about helping clients achieve their goals. I would highly recommend both to anyone looking for a top-notch agent who truly cares about their clients.
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
GoogleNo stars. Absolutely shocking experience. I don't think they've ever heard of the word "COMMUNICATION "!!! Put the house up for sale after all the usual promises you'd expect from an estate agent. House was promptly archived when one of their "team "??? left. Viewings get cancelled ,I accept that,but, to not be told is unprofessional and disrespectful. Utterly dreadful set up.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleThis agency has done a great job in helping me find my current house, which I have been renting since December of last year. Mr Anthony Christian has made the whole process of applying for my new house go smoothly by keeping me informed about any progress from the referencing company. I would like to thank him for helping my friend find a flat that matches his requirements in less than a week after I contacted him. There are no words to express how grateful I am for the assistance, guidance, and support provided by Mr Anthony, which I cannot express too much how much I am appreciative of. My sincere thanks go out to you for all the help you have given me.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had a wonderful experience working with the real estate agency for my recent rental property search. The team was professional, knowledgeable, and always available to help me find the perfect home. I want to give a special thanks to Anthony Christian, who was my primary point of contact throughout the process. Anthony was patient, responsive, and provided me with excellent guidance and advice. His dedication and expertise were instrumental in helping me find and secure a beautiful rental home. I would highly recommend this agency to anyone looking for a rental property in the area.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleCan't knock the service from Mollie and the team. Responsive, attentive and good to their word.
Thank you for your brilliant 5* review! Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Sutton Kersh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sutton Kersh is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Liverpool (38) has the most, with 427 reviews rated 4.4 out of 5, followed by Liverpool (30 -32 Exchange Street East) with 319.
The three Sutton Kersh offices, by town:
Yes. In The Trusted Agent 2026 awards, Liverpool won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.
