Trusted Agent profile
★★★★★
842 reviews across 3 offices and 3 platforms
Sutton Kersh has three offices, all in Liverpool. Together they have 842 reviews on three platforms, rated 4.4 out of 5 overall.
Sutton Kersh's three offices, most reviewed first. Each has its own page.
Showing 751 reviews on Google only. Show every review
5/5
GoogleJackie Irvine was a lovely lady to speak to, explained everything clearly and had a professional manner about her during the call
Many thanks Michael for your excellent 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleUnfortunately, There’s no less than 1 star No credibility No respect Rude agents Don’t honour a word You better stay away or at least be very vigilant
Hi Muhamad Elmawy, we are sorry to hear about your experience. We take feedback seriously and would like to address your concerns. Please contact us at review@countrywide.co.uk so we can further discuss this matter. Thank you. Kind regards, Lucy, Customer Relations
5/5
GoogleSian and Jackie have been very helpful and made my experience in renting a property really smooth.
Many thanks for your fantastic 5* review John. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have just rented a bungalow, and all the staff especially Sian,Justin and Mollie where amazing, they couldn't do enough to help.
Thank you Mark for leaving us your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleIncredible service from beginning to end massive thank you to all the safe especially Hannah, Sian, and Molly for everything you do for me.
Many thanks for your fantastic 5* review John. Best wishes, Lucy, Customer Relations.
5/5
GoogleStaff have been amazing, really helpful and friendly! Sian has done an amazing job helping us move in and with getting prepared for the new property.
Thank you for your excellent 5* review and kind words of our dedicated team Matthew. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent quick service. Responds to phone and email Transparent. Responsive. No hidden agenda. Provides appropriate and apt information. Gives good service to landlord in tenant finding. Professional Service by Mollie Smith, Sian and rest of team are exceptional.
Many thanks for taking the time to leave us your stunning 5* review Manu Zachariah. Best wishes, Lucy, Customer Relations.
5/5
GoogleJustine at Sutton Kersh was incredibly friendly and accommodating. I couldn't attend the initial viewing and had to rely on my husband's judgment to close the deal. However, Justine understood my need to see the house myself and graciously arranged a second viewing. She was patient and thorough, ensuring all my questions were answered, even though we had already closed the deal. It was clear that my satisfaction was her priority. Thank you, Justine!
Hello Abimbola, thank you for your wonderful review! We're delighted to hear that Justine provided such excellent service and made sure you were completely satisfied. Your kind words are greatly appreciated. Kind regards, Lucy, Customer Relations.
5/5
GoogleMegan was super efficient and very helpful when we asked additional questions , she even went back to the property to check. This was above and beyond what we expected.
Many thanks for the fantastic 5* review Alyssia. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing team - Nicky & Kayleigh
Thank you for leaving us your superb 5* review Jim. Best wishes, Lucy, Customer Relations.
5/5
GoogleDealt with everything I needed perfectly. Highly recommend!
Many thanks for the great recommendation, 5* review and your kind words Millie. Best wishes, Lucy, Customer Relations.
5/5
GoogleKayleigh an the team have been amazing an always friendly keeping me informed of everything happening always follow up with phone calls
Thank you for your wonderful 5* review Tom. Best wishes, Lucy, Customer Relations.
5/5
GoogleMany thanks to Nicky, Siobahn and Kayleigh who have worked tirelessly to make our moving journey easier. They have always been polite, courteous and patient. Thank you and I look forward to meeting you very soon.
Thank you for your glowing 5* review Kiran. Kind regards, Lucy, Customer Relations.
5/5
GoogleAll I can say is "What a fabulous team". From the sales team Claire and Beth who gave me regular updates on the property I was selling to the lettings team Nicky and Kayleigh who are amaaaazing and managed to get my property let within a few days of posting with them. Guys, I am so so so thankful for all your support, guidance and attention to meet my needs. I am very confident that leaving my property in your capable hands to manage going forward is the absolute best thing. Anyone looking for estates services should use this dream team. Thanks again team.
Many thanks for your fantastic 5* review and thanks for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have had an excellent experience with Sutton Kersh West Derby and I am especially grateful to Kayleigh and her colleagues for their outstanding service. From the very beginning, she has been incredibly helpful, professional, and responsive. I highly recommend Sutton Kersh West Derby and Kayleigh for anyone looking for top-notch service in the property market.
Many thanks for the fantastic recommendation and 5* review Abin. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have had the pleasure of working with Mollie and Sian from Sutton Kersh to let out my flat, and I couldn't be happier with the service provided. From the very beginning, both Mollie and Sian have been exceptionally professional, responsive and efficient. One of the standout aspects of working with both has been the consistent updates that were provided to me. I was always kept informed about the status of viewings, feedback from prospective tenants, and any necessary steps that needed to be taken. This constant communication provided me with peace of mind and ensured that I was always in the loop. Additionally, they have been incredibly prompt in replying to all of my emails. No matter how small or large my queries were, I always received a timely and thorough response. This level of dedication and attention to detail is truly commendable. Overall, I highly recommend Mollie & Sian from Sutton Kersh to anyone looking to let their property. Their professionalism, communication skills, and commitment to their clients are second to none. Thank you and keep up your excellent work!
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
2/5
GoogleWould be great if they pick up the phone, otherwise I don't see the point of having phone numbers on website.
Hi Trepteanu Lidia, Hello, we apologize for any inconvenience you experienced. Please feel free to contact us at review@countrywide.co.uk for any assistance you may need. Thank you for bringing this to our attention. Best regards, Sutton Kersh West Derby
5/5
GoogleClare and mark were very professional in selling our house for us many thanks. Mr. and Mrs. Fairclough
Thank you for taking the time to leave us this tremendous 5* review Thomas. Kind regards, Lucy, Customer Relations.
5/5
GoogleWhat a great letting agency SK West Derby are. Very professional, always reactive and personable also. I have spoken to 3 people at SK and they have all been great but Kayleigh has been absolutely brilliant finding me a home and understanding my needs etc. Very impressed!
Thank you for your thoughtful 5* review Joe! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you to Mollie for suggesting a suitable flat for us to view, put in application and accepted in the same day, all facilitated very promptly by her 😊 …
Thanks for the wonderful 5* review Mai! Best wishes, Lucy, Customer Relations.
5/5
GoogleDealt with Megan from the Liverpool Office and she was super efficient, polite, professional, great customer service and post let follow up. Highly recommend Sutton Kersh, and ask for Megan 🤗 …
Thank you for taking the time to leave us this great 5* review and recommendation Joanne. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience dealing with them, staff were very helpful especially Megan! Highly recommended 👍 …
Heather thanks for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleVery disappointed, I really wish it wasn't like that. I am interested in buying an apartment in Liverpool city centre, but communication is very complicated, it seems that they are not interested in selling the properties or maybe I am not an interesting target and they prefer to take care of communication in more expensive sales. Let me explain, I am interested in an apartment in Liverpool city centre. I tried to contact the office at the beginning of April, sent several emails and got no answers, so I called. After several attempts, in a couple of weeks I managed to get an appointment for a viewing, this was possible because I finally went to the office in person. After the view, I sent an email with questions that I was interested in knowing about the apartment, no response. I called the office and asked for a second viewing and for them to respond to my email if possible, they told me they would contact me, no response at all. A few days later I called again, we agreed on a day for a second viewing, but they told me they would send me an email to confirm this, no email, no response. I called again the following week and the same thing happened. I called again the following week and the same thing again, they told me a day for a second viewing that should be confirmed, no email, no communication. I gave up on emails because it's impossible for them to respond to an email. So I called them this week on two different days, this time they didn't even answer my calls. So I've been trying to get someone to confirm a second viewing or give me some information for the last two months and I feel like I'm just wasting my time. It's frustrating, even though there are a few really interesting apartments on the website, but if I don't have answers even for the first one, why am I going to ask about any other property? I have the feeling that instead of making it easier for me to buy an apartment, Sutton Kersh is putting obstacles in my way and it's sad because we're both supposed to be looking for the same goal. I wish I could give a better review, that would mean that we are all happy with the process, but unfortunately my experience is really bad.
Hello Ale, we are sorry to hear about your experience and the challenges you faced in trying to schedule a viewing and get your questions answered. We apologise for the lack of communication and inconvenience caused. If you would like to discuss this further, please feel free to contact us at review@countrywide.co.uk. Thank you for sharing your feedback with us. Kind regards, Lucy, Customer Relations.
5/5
GoogleSian and Millie were a massive help moving into our new flat, thank you
Rhys thanks for your great 5* review. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Sutton Kersh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sutton Kersh is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Liverpool (38) has the most, with 427 reviews rated 4.4 out of 5, followed by Liverpool (30 -32 Exchange Street East) with 319.
The three Sutton Kersh offices, by town:
Yes. In The Trusted Agent 2026 awards, Liverpool won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.
