Trusted Agent profile
★★★★★
842 reviews across 3 offices and 3 platforms
Sutton Kersh has three offices, all in Liverpool. Together they have 842 reviews on three platforms, rated 4.4 out of 5 overall.
Sutton Kersh's three offices, most reviewed first. Each has its own page.
Showing 751 reviews on Google only. Show every review
5/5
GoogleSian has been incredibly helpful with our search for a new home. She is efficient, knowledgeable and understanding of our needs. I highly recommend using Sutton Kersh. Definitely 5 stars!
Thank you for leaving us your superb 5* review and recommendation Joanne. Best wishes, Lucy, Customer Relations.
2/5
GoogleThis estate agent is only interested in supporting first time buyers … not interested in where vendors are going to live. Since the sale of my house few weeks ago , I have placed several offers on houses and not been successful . The agent constantly contacted me to find out what we are doing . They allow first time buyers to constantly push vendors . The first time buyers did land Registered search on my property in the first week ! I couldn’t believe this !!. They constantly allow first time buyers to dictate Timescales , when a vendor is still trying to find a new property. They just care money ! I went with this company on recommendation and highly regret this decision . I am now in the position of being pushed to find a new house asap ! I would not recommend using them , as they put nothing but stress onto vendors .
Hi Sarah, Thank you for sharing your feedback. I'm sorry to hear about your experience and the stress it has caused. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleExcellent first impressions from the lettings team, warm, welcoming and informative.
5/5
GoogleAnnabella and Caroline have both been absolutely fantastic during my tenancy. Answered all questions and queries with a professional and kind attitude so thank you for making it smooth!
Thank you for your excellent 5* review and kind words of our dedicated team Isaac. Kind regards, Lucy, Customer Relations.
5/5
GoogleRecently started a new tenancy with Sutton Kersh and it could not have been easier! Annabella was extremely helpful throughout and has made a usually very stressful process a breeze!
5/5
GoogleRecently decided to move and the process has been swift and painless. Had no problems and found them very flexible when it came to adding an extra tenant. Special thanks to Annabella for her help!
5/5
GoogleI recently had a pleasure of working with Sutton Kersh Liverpool. A big thanks to Caroline and Annabella. Both were incredibly helpful, professional, and responsive throughout the process. Caroline ensured everything ran smoothly, providing clear updates, while Annabella promptly addressed all my queries. Their exceptional service made the experience stress-free, and I highly recommend Sutton Kersh, especially with such a great team
Thank you so much for your wonderful recommendation and 5* review Sifiso! We're thrilled to hear that Caroline and Annabella provided you with exceptional service and made your experience stress-free. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleI had an excellent experience with Sutton Kersh. The process was incredibly smooth, and I was able to move into my new apartment in less than a week! Their team was professional, efficient, and made everything stress-free. Highly recommend their services
Thank you for taking the time to leave us this great 5* review and recommendation Fahad. Kind regards, Lucy, Customer Relations.
1/5
GoogleCan’t even imagine how they sell anything when they never answer the phone or respond to emails
Thank you for making us aware of your experience, please do contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
5/5
Googlegreat customer service and very helpful, i had a first experience with them and i'm so happy to have chosen them, special thanks to kayleigh for helping me out.
Thank you for taking the time to leave us this tremendous 5* review Mona. Kind regards, Lucy, Customer Relations.
5/5
GoogleI’m a landlord who uses their services for 2 properties. They are always contactable either by phone or email and ready to assist when required. Special mention goes to Kayleigh Chadwick who is always so helpful with our queries and liaising with tenants which is so important. They also feel supported which is vital in maintaining a good dialogue with tenants
Many thanks Anne for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleSian, Molly and Hannah and all the girls have been very helpful and understanding in their service helping us find a new rental which we really appreciate. They are always professional and helpful in every way when dealing with my wife and myself. We have always found that if any problems arise during our time living in a property they are dealt with quickly and efficiently. Excellent service.
Thank you for your terrific 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleSutton Kersh were brilliant in advising on the best place for my partner and I to move into and were so helpful in making sense of the trickier details prior to us moving in to our new place. I couldn’t thank them, particularly Jackie, enough!
Thank you Matt for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for your 5* review Mar!
5/5
GoogleGreat helpful staff and great service!
Many thanks Jenny for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery efficient communication especially with Jackie Irvine, she always quickly responds to queries
Many thanks for your fantastic 5* review Denise. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe letting team has been very helpful and professional. The portfolio manager Reece Wilson was very prompt and approachable in organsing various repair works needed, much appreciated.
5/5
GoogleMolly has been so good, she has kept in touch and been so lovely and professional.
Thank you for taking the time to leave us this great 5* review Sian. Kind regards, Lucy, Customer Relations.
1/5
GoogleAs a first time buyer they made it clear that unless I used their in house mortgage brokers they would make my offer seem like it wasn't financially sound even though I had a mortgage in principal though an independent mortgage advisor. This practice is actually illegal but they didn't care when I mentioned this over the phone.
Hi Holly, we are surprised to have received this review from you as you have been registered with our branch for a while now and although you have met with our mortgage consultant, you have not instructed them to help you find a mortgage. You have been able to view properties and make offers without any obligation. Our last dealing with you was back in January 2024. I see you have left a similar review for another local Estate Agent also. Please get in touch with us at review@countrywide.co.ukso we can understand any confusion there may be. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery good prompt service especially from Reece Wilson.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service in helping my get my rental property from Mollie and the rest of the team.
Thanks Rebecca for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJackie Irvine made the whole process easy!! It was lovely working with her. Highly recommend Suttonkersh to help you find your new home.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleAlways a good service from Sutton Kersh on Allerton Road in Liverpool.
Thank you for your thoughtful 5* review Christine! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally good agents
Thanks for your great 5* review. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Sutton Kersh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sutton Kersh is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Sutton Kersh and its branches won ESTAS awards in two years, most recently 2018.
ESTAS winners in two years, the group and its branches: 2017, 2018.
ESTAS awards by year, 2017 to 20182018 1 Silver ESTAS 2018 winners
2017 1 Silver ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
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Liverpool (38) has the most, with 427 reviews rated 4.4 out of 5, followed by Liverpool (30 -32 Exchange Street East) with 319.
The three Sutton Kersh offices, by town:
Yes. In The Trusted Agent 2026 awards, Liverpool won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2017.
