Surelet estate agents in Burton upon Trent, Gloucester, Smethwick and 2 more

★★★★★ 4/5

Google

Generally very good customer service

Claire · 31 July 2016 · Surelet Gloucester

★★★★★ 5/5

Google

We needed to let out our family home for two years as my husband's job took us to the USA. I spoke with "Sarah" at Surelet who came out that very day to look at the property and to advise us on how to proceed. She came back the following day with a family to view the house and the contracts were signed. We couldn't believe the speed and efficiency of the whole process! Surelet kept in regular contact with us, visited our property and wrote reports on it. They dealt with any issues that arose and liaised with our tenants fairly. When we were due to return home they made the process as smooth as possible, ensuring that the house had been cleaned and aired and was ready for us to come back to. I highly recommend paying for their management service, as we were spared the trouble of organising repairs or sourcing tradespeople, particularly with an 8 hour time difference. Everything was sorted out for us and Sarah gave us real peace of mind. Should we have to relocate again, I will give Sarah a ring at Surelet!

Aly · 31 July 2016 · Surelet Gloucester

★★★★★ 5/5

Google

Just fab really looked after me. Amizing with love x

Lenny · 31 July 2016 · Surelet Burton upon Trent

★★★★★ 5/5

Google

We have a number of properties fully managed by surelet. I have always found them helpful both in terms of management of existing properties as well as marketing when tenancy agreements end / new properties are acquired. The Derby office (especially Lara) is extremely efficient at providing answers to questions and sorting out issues. As a landlord i have complete confidence in surelet to look after my properties and advertise them to appropriate potential tenants. Many thanks!

Sunil · 31 July 2016 · Surelet Burton upon Trent

★★★★★ 5/5

Google

From day one I had great help and the girls were always helpful and understanding. Very professional but always approachable and friendly. I feel very happy to deal with them during my tenancy - which I hope runs indefinitely 😘 …

Betty · 31 July 2016 · Surelet Burton upon Trent

★★★★★ 5/5

Google

I would recommend them to any landlord looking for complete hassle free management. The whole team have been hugely helpful from the outset and all tasks I have asked to be completed have been carried out quickly and efficiently.

Zishan · 31 July 2016 · Surelet Burton upon Trent

★★★★★ 5/5

Google

I have used the services of Surelet Property Management for a number of years now and would have no hesitation in recommending them to anyone looking to manage their property or properties or looking to rent in the Derby/Burton area. The team are very professional and always on hand to resolve any issues with the property or tenant and have a wide variety of reliable and competitively priced trades people to use for any emergency. I am hoping to purchase another property in the very near future and will definitely be using Surelet Property Management again.

Gemmie · 31 July 2016 · Surelet Burton upon Trent

★★★★★ 5/5

Google

I have to say that having dealt with a few letting agencies, Surelet have been by far the most efficient and helpful from the initial phone enquiry, matching of property requirements, application process (which included re-opening the office when they were closed on a Saturday afternoon for us) and finally the hand over. I haven't had to chase anything once! and they have maintained regular contact at all times. Five star service for SURE :)

Andrea · 26 March 2016 · Surelet Burton upon Trent

★★★★★ 5/5

Google

I have known and worked with surelet for a number of years and have always found the staff to be friendly, professional and willing to go the extra mile for me. I would recommend using them as a Landlord or tenant. They will always seek to provide an exceptional service whatever challenges are put in their way!

Alfie · 6 November 2015 · Surelet Burton upon Trent

★★★★★ 5/5

Google

Since using services of Surelet Derby from August 2013 ; I have found them to be excellent at providing a truly professional as well as friendly all-round standard of service. All staff have always been caring and supportive of my personal and family's particular needs, taking care to provide us with best property available. When finding recent suitable property, my wife and I were most appreciative of the prompt and most respectful manner of dealing with us. Many thanks to all staff at Littleover branch and Burton!

Ishtiaq · 1 August 2015 · Surelet Burton upon Trent

★★★★★ 1/5

Google

I made the terrible mistake of leaving Surelet in Burton On Trent to manage my property whilst I was living abroad. (I managed the property and tenants myself quite successfully for 7 years before giving it to them. The tenant had been in the house for 4 years). To cut a very long story short after only 5 months of Surelet 'managing' my property they allowed the tenant to get 3 months behind in rent arrears, allowed 3 more people to move in without putting them on the agreement, let the tenants 'rearrange' the garden .i.e put up chicken sheds which ruined the lawn, didn't check the house properly, and kept trying to side with the tenant and make excuses as to why the tenant should stay even though she was getting further into debt. In the end, from 10,000 miles away, I took the matter into my own hands and filed for eviction. Surelet even tried to mess that up but luckily I had taken steps to ensure the legal team were calling me and not them. The tenant finally left and to my horror I was presented with a break down of damages 'the angry' boyfriend had created. Something to the effect of approx 4,000 GBP. I was only given 1 quote and told that all the other quotes were much higher so better to go with that one. I had to wait 1 month before work could start and then I had to transfer the money into Surelet's account before any work could start. The work seemed to be taking a long time and the prices given for the work to be done seemed very high. Based on my suspicions, I decided to fly home and make a 'surprise visit' to my house to see what was going on (I didn't inform Surelet). The builder wasn't there and when I looked around the damages stated didn't seem half as bad as what I was quoted for and the work carried out looked like an amateur has done it. When I called Surelet to ask what was going on Andy the Manager in a very sheepish voice told me the builder Ian was doing another job, even though before I agreed on the work I specified that if I pay all the money up front then the work will be done in one go. After the builder has left there was still so much work that needed to be done and jobs on the quote hadn't been carried out. Surelet never checked the work and it turned out that Ian used to work for Andy the manager at Surelet so they were pals. Andy's property maintenance business went bust so that's how he came to work at Surelet. To be honest it didn't surprise me to hear that. After paying all that money to get the house ready to rent (new carpets, whole place decorated etc..., ) Surelet kept presenting me with inappropriate tenants for the property, i.e. tenants with 2 dogs, tenants who had already been evicted from other properties so had no guarantors). I sacked Surelet and found another agent in the end but to my disgust and typical shoddy behaviour of a rubbish agent, the Manager Andy tried to demand money from me! Yes, from me who had been paying an agent to manage a property and which same agent had cost me around 7,000GBP in rent loss and damages. AVOID this agent!!!! There are 100's of other agents all with great reviews...don't fall into the mistake I made. Run the the hills when you see the name SureLet!!!!!

Karen · 1 August 2014 · Surelet Burton upon Trent