Trusted Agent profile · Gloucestershire, Staffordshire, West Midlands and more
★★★★★
894 reviews across 5 offices and 2 platforms
Surelet has five offices, in Burton upon Trent, Gloucester, Smethwick, Cheltenham and Hemel Hempstead (Gloucestershire, Staffordshire, West Midlands and Hertfordshire). Together they have 894 reviews on two platforms, rated 4.4 out of 5 overall.
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Surelet's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Surelet, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 611 reviews on Google only. Show every review
5/5
GoogleThis is to say thank you to Emma Smith for guiding me through out with ease and getting all the actions done so swiftly (ideally within a day). Emma was very punctual during property visit and was helpful in addressing all queries. Many thakth for that.
1/5
GoogleThe service is disastrous! Everyone was aware on our moving in date but no one was willing to do anything until we pay application fee (even though we had provided all our details and contracts). We were not able to view the property beforehand so we requested the pictures which we got two days before moving in date and realised that there is reconstruction taking place in the apartment! The agent (Emma) did not provide any details about this when we were confirming. Absurd. The extra fees are ridiculous too!
5/5
GoogleAmazing team Micky ,Sophie and Andrew have been very good keeping in touch and letting me know what is happening couldn’t have gone anymore smooth if we tried thank you for all of you help and information you give us
1/5
GoogleCowboys, could not sell my property or let it successfully. Interested only in tenant find fees and collection of management fees. No proper communication between landlord and tenant before let and very unprofessional throughout. Avoid at all costs. They choose problem tenants with bad credit and poor vetting, through systematic agencies who they do not reveal. DO NOT USE them if you are a landlord, as they will create huge problems. BE VERY CAREFUL WHEN YOU SELL THROUGH THIS AGENT AS THEY LURE YOU INTO A CASH SALE, WHEN IN FACT IT WILL BE A CHAIN SALE AND MONTHS DOWN THE LINE IT WILL FALL THROUGH, LEAVING YOU NO CHOICE BUT TO LET. THE OWNER AND AGENTS HAVE A TRACK RECORD OF POOR MANAGEMENT. THE REVIEWS CANT ALL BE WRONG!
5/5
GoogleWe sold our property through surelet and tge service from Sophie Marcer was the best we have experienced! Regular updates and helped till the very end. 100% recommended.
1/5
GoogleHad to chase this agent twice to arrange a viewing on a property after they promised to get back to me days earlier when I arrived to view the property the vendor was not in wasted time and fuel
5/5
GoogleI sold my house with Sure and we had a great experience. The communication was great and the staff were very pleasant and helpful. Would definitely use them again!
1/5
GoogleI was looking for an apartment with my fiancée, opened the door asked if we can get some info, there were 2 consultants inside, told us that they are closed...a joke agency
Hello Andrei, thank you for the feedback and apologies we weren't able to assist on this occasion. Our opening hours are listed on Google and we are always available on the contact numbers listed if you need any further assistance.
5/5
GoogleThe staff and SureLet are all fantastic, professional, incredibly friendly and very helpful. They were a great asset to my move and ensured it all went smoothly. Thank you so much guys, really pleased I chose a property with you.
1/5
GoogleBe careful with these people. Their actual clients are the landlords not the tenants. They are nice until you stop working with them and they try to please the landlord retaining as much deposit as possible.
5/5
Googlegreat service as always thanks for your help on my latest move...
5/5
GoogleIt's a first time renting in England for me... The process turned out to be incredibly painful with with all the papers, checks and extra costs yet Surelettings helped a lot and explained everything really well.
1/5
GoogleIn around 8 years of renting, I have never met such an unprofessional group of people, incapable of basics communications, or providing even the most basic level of services. I'll start with the positive. And now onto the negative. At the outset of the tenancy, the agency did not disclose that the tenancy was only available for less than one year, even though the landlord had a date in mind for taking the property back (for school purposes). This would have meant we would not have taken the property, as the cost of moving, as well as the hassle, would have put us off. Then, at the end of the initial 6 month tenancy, the natural course of action was to move onto a periodic tenancy for the remaining 4 months that it was available for. Disgustingly, there was a charge associated with that move of £180. My eyes nearly popped out of my head. Following consultation with the Financial Ombudsmen, they clarified that it is flirting with illegality, and certainly unethical, to charge anything for moving to a periodic tenancy, as it automatically happens. There is no admin to be done! In addition, upon leaving the property, it has taken us in excess of 6 weeks to get feedback on the exit inventory check. And upon getting the itemised inventory check, we were asked to pay over 50% of our deposit. The main reasons? Despite providing receipts for professional carpet cleaning and de-fleaing, Surelet were not convinced our receipts were legitimate (yes, yes, they called us frauds!). Just to add in some flavour, we were also deducted for certain things that were not even on the inventory. For example, the requirement to clean items that were not even itemised. Lastly, and most infuriatingly, when we entered the property, the place was a mess. We raised a number of issues, including the state of the curtains. Despite this, at the end of the tenancy, we were accused of not treating the curtains well, and asked to pay for the curtains to be cleaned. Again, we had had them cleaned in any event, but were asked to pay for these to be additionally cleaned. If I could rate their service as 0 stars I would, but since I can't, I will purely state this. If you are a tenant trying to find a decent rental property, don't use these guys. They have no interest in looking out for anybody but the landlord, and repeating what I was told over the phone from Surelet's completely inept agent, Gwen, "our service is to our landlords, not the tenants". Wonderful attitude, may it serve you well.
5/5
GoogleI have used Surelet to let my property for over ten years. I would have no hesitation in recommending them to anyone else looking to let property in Gloucester. Steph Gratton is the latest in a line of thorough and professional property managers who I feel have always acted in my best interests.
5/5
GoogleALLIA IQBAL, IS THE PERSON I DEAL WITH ALWAYS. SHE IS THE ONE WHO MAKES SURE THAT THE LANDLORDS CONCERNS ARE MET SWIFTLY AND I CAN HONESTLY SAY SHE IS AN ASSET TO THIS COMPANY. SHE WILL RESOLVE ALL CONCERS/QUERIES.
5/5
GoogleI have nothing but prays for they guys. They have been fantastic, from the first phone call to conferming the booking and then texting to hope everything goes well. We visited a house and Katie Bradey who showed us around was nothing but polite and understanding, my disabled friend was grately appressiative of Katies understanding of her situation and being apologetic over not being able to except her benefits as an income, which is so much better than she has felt with others we have spoken to. We even had a phone call after to ensure everything went ok and to see how we felt about the property. The level of customer care has been second to none. In conclusion these guys will be one of the first I will refer anyone to when looking for a home not just a house. Heres to hoping they can find is something :)
5/5
GoogleFast and reliable company. Kash was a great help to us. I trust his service 100%. He has some excellent customer skills. Super role model.
5/5
GoogleLara was very helpful and forthcoming, knew her areas and the market place with excellent first hand knowledge of both the letting side and the sales side of property. I found her to be informative, professional and friendly - a great asset to any business. Michael
5/5
GoogleThank you surelet team. Very helpful. Specially Andrew. He did help me a lot. He was always available. Without Andrew it was not possible to buy this property.
5/5
GoogleI would highly recommend selling your property with this agent. From the beginning of the selling process to completion, they were helpful, professional and pro-active. I dealt with Andrew, Rosena & Charlie, and would like to say a big thank you for their help with the sale.
Thanks Paula, always a pleasure.
5/5
Googlegreat service as always thanks for your help on my latest move...
5/5
GoogleKash and the whole team have been spot on. I have had properties with Surelet for over 10 years and they have never let me down. Recently the advice they have given has been really helpful. They have always kept me up to date with any issues and resolved them with no fuss. Great company.
Hi Alex/Justin, thank you for your kind words, I am happy to hear you are finding our market advice helpful whilst making decisions about your properties. I shall also make Sure our property management team are fed back your kind words also. Kind Regards Sure Sales and Lettings
2/5
GoogleWhere do I start. First of all, the woman who was in charge of all our property queries at surelet came across as rude whenever we needed help. Almost every appliance in our house had an issue at some stage and each issue took much longer than expected to resolve, and yes, the landlord is partly to blame for this but the communication with the landlord and the letting agent was atrocious as well. A few chairs in our house were already broken and surelet were intent on charging a tenant for the damage, so no communal itinerary check ever took place. We had cleaners for our house as well and they are meant to clean the communal areas only, but one day without any of our permission, they cleaned the oven and surelet charged the house £70 for this! These were just a few of many issues I encountered with surelet and I don't recommend anyone to invest with them in the future because I certainly will not!
5/5
GoogleThe Surelet team in Cheltenham restored my faith in personal service and attention to client requirements - these attributes do exist after all! The entire team is friendly - and they know how to listen as well as how to communicate! Local knowledge, swift response and the willingness to go the extra mile for their tenants and their landlords just makes the 'moving experience' with Surelet here as pleasant an experience as moving ever can be. And I should know - they've helped me move twice over the years. Strongly recommended - not all letting agencies are the same!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Burton upon Trent has the most, with 442 reviews rated 4.5 out of 5, followed by Gloucester with 353.
The five Surelet offices, by town:
Yes. In The Trusted Agent 2026 awards: Surelet, Hemel Hempstead won Platinum.
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