Surelet estate agents in Burton upon Trent, Gloucester, Smethwick and 2 more

★★★★★ 4/5

Google

Sure Lettings have been great for us. We have had a property with then since 2010, and they have given us a prompt, polite and professional service.

Edward · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

I highly recommend Surelet Gloucester! As a new landlord I really value their expertise - Jemma took the time to explain what I needed to know/do, guided me through the whole process and kept me very well informed throughout. My property was let very quickly (within a few days!!) and I'm very impressed with the efficient, hassle free and professional service received. I will continue to use Surelet and will be recommending you guys! Thank you :)

Rebecca · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

As a tenant of a property managed by Surelet Gloucester for the last 6 years, I have nothing but praise their service. Always prompt and helpful.

Su · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

Nia was a great agent to deal with, spoke to me on an informal and comfortable level, kept me informed and up to date and was very reassuring. Very good and very quick service, well impressed with her all round personal service

Peter · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

I have used Surelet to let my property for over ten years. I would have no hesitation in recommending them to anyone else looking to let property in Gloucester. Steph Gratton is the latest in a line of thorough and professional property managers who I feel have always acted in my best interests.

J · 28 July 2019 · Surelet Gloucester

★★★★★ 1/5

Google

In around 8 years of renting, I have never met such an unprofessional group of people, incapable of basics communications, or providing even the most basic level of services. I'll start with the positive. And now onto the negative. At the outset of the tenancy, the agency did not disclose that the tenancy was only available for less than one year, even though the landlord had a date in mind for taking the property back (for school purposes). This would have meant we would not have taken the property, as the cost of moving, as well as the hassle, would have put us off. Then, at the end of the initial 6 month tenancy, the natural course of action was to move onto a periodic tenancy for the remaining 4 months that it was available for. Disgustingly, there was a charge associated with that move of £180. My eyes nearly popped out of my head. Following consultation with the Financial Ombudsmen, they clarified that it is flirting with illegality, and certainly unethical, to charge anything for moving to a periodic tenancy, as it automatically happens. There is no admin to be done! In addition, upon leaving the property, it has taken us in excess of 6 weeks to get feedback on the exit inventory check. And upon getting the itemised inventory check, we were asked to pay over 50% of our deposit. The main reasons? Despite providing receipts for professional carpet cleaning and de-fleaing, Surelet were not convinced our receipts were legitimate (yes, yes, they called us frauds!). Just to add in some flavour, we were also deducted for certain things that were not even on the inventory. For example, the requirement to clean items that were not even itemised. Lastly, and most infuriatingly, when we entered the property, the place was a mess. We raised a number of issues, including the state of the curtains. Despite this, at the end of the tenancy, we were accused of not treating the curtains well, and asked to pay for the curtains to be cleaned. Again, we had had them cleaned in any event, but were asked to pay for these to be additionally cleaned. If I could rate their service as 0 stars I would, but since I can't, I will purely state this. If you are a tenant trying to find a decent rental property, don't use these guys. They have no interest in looking out for anybody but the landlord, and repeating what I was told over the phone from Surelet's completely inept agent, Gwen, "our service is to our landlords, not the tenants". Wonderful attitude, may it serve you well.

Dan · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

It's a first time renting in England for me... The process turned out to be incredibly painful with with all the papers, checks and extra costs yet Surelettings helped a lot and explained everything really well.

Anna · 28 July 2019 · Surelet Gloucester

★★★★★ 4/5

Google

Very professional, excellent advice given which was most helpful, as we are first time Landlords. A special thank you to Nia for finding a suitable tenant very quickly and for making it all go smoothly. We would use SureLet again and recommend them.

Jane · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

Required a short term let and believe it or not Surelet came up with the goods - providing a very professional, caring and efficient service. I would have no hesitation in recommending not only Surelet but each member of their staff who are both friendly and helpful.

Paul · 28 July 2019 · Surelet Gloucester

★★★★★ 3/5

Google

My first experience of letting agents so I don't have a great deal to compare with. On the positive, the service is always efficient and polite. I am always paid on time and the inspections carried out seem to be thorough - if not exactly to my standards. (After one client left, the inspection was deemed as 'good' but my family and I had to 'gut' the house before allowing it to be let again - it was filthy and I changed the carpets and had it painted throughout!). On the negative side, I often have to chase up to get any answers (am an absentee landlord living a good 3 hours from the property) and I have experienced some issues due to important post not being directed to me within a timely manner - something that could have been picked up at an inspection and would have saved me a lot of expense and hassle! Overall, it's okay - better standards of inspection and a bit more communication would move it to a good service.

Kel · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

I have had a good experience so far with Surelet. Staff were friendly and helpful and all transactions/paperwork has gone smoothly. A far better customer experience than I've had with other local estate agents.

Mark · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

From a landlords perspective I have found them easy, friendly and straight forward to deal with. If tenants have had a problem Steph has always alerted me swiftly and helped arrange tradesmen if needed. Emails always get answered quickly and when tenants notified them of moving out they immediately arranged viewing and had new tenants lined up quicker than I thought was possible. I have had one moving out inventory that I don't believe was as thorough as it could have been but the main issues were highlighted-- so overall really satisfied.

Julia · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

Ive been renting out my property with Sure Let for the past 3 months without any issues. From the moment i engaged with Sure Let i have been made to feel like a valued customer. This my was first time renting out my house and Tom was an absolute professional. He took the time to sit down with me and explain the whole process and fully answered my questions, concerns and queries at the time and also afterwards via email. As i was moving abroad i needed to have trust in a letting agent that my house would be looked after as i wouldn't be around to check on it and after meeting with Tom i fully felt i could trust them with my property. I didnt get that feeling with several other letting agents i contacted. The communication from Sure Let has been brilliant and i couldnt have asked for more. I would (and have done) recommend SureLet to other people

Steve · 28 July 2019 · Surelet Gloucester

★★★★★ 4/5

Google

Always respond in good time, never had any trouble getting hold of them when needed. Some slight confusion about dating on contracts but that was all resolved without any cost to me or my tenant. No bells or whistes but a cheap efficient service, cant go wrong for the price.

Oliver · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

We have recently let our 5 bedroom house with Surelet of Gloucester and found them to be very professional. They found us a choice of tenants very quickly, have been very efficient and, although we are moving abroad, leave us confident our home will be well looked after.

Paul · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

I have used Sure Lettings Glos services for over 3 years - including a seamless switch from one tenant to another and would recommend them to anyone !

Anthony · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

I have used Surelet now Sure Lettings for several years. I have always received a very professional and helpful service and most importantly I have always been pleased with the tenants they have found for me. Excellent!

Helen · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

Always great to deal with. Fast service and always kept in the loop. Highly recommend to any landlord looking to rent their property.

Alex · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

Due to personal circumstances I was only with Sure Lettings Gloucester for a very short time, but I would not hesitate to use them in the future and recommend them. Jemma and Gwen were both super fast and efficient as well as reassuring and professional.

S · 28 July 2019 · Surelet Gloucester

★★★★★ 4/5

Google

My experience with SureLet so far has been excellent. Very responsive and the whole application process has been quick and efficient. Any issues or queries that have arisen have been dealt with quickly and very informatively. It has been good to have a single point of contact with the organisation that we have been able to communicate with regularly and keep up to date with out application. Hopefully the excellent service continues into our tenancy when we move in in a months time.

Matthew · 28 July 2019 · Surelet Gloucester

★★★★★ 1/5

Google

Absolute rip off. You pay nearly a firsts month rent in fees alone. Disorganised staff who ignore you whenever it suits them. Oh and don't expect to get your full deposit back no matter what you do. Absolute con. Do not recommend!!

Hannah · 28 July 2019 · Surelet Gloucester

★★★★★ 1/5

Google

The staff are racist and sexist. Told me that that an owner did not accept children for this property and lied by saying that it clearly says that online WHILE IT DOES NOT.

Boguslawa · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

Fantastic service! They let my house on the same day that I instructed them to market the house. They have been managing the property for me for 6 months now and I have been very impressed with their professional service and attentive property management. Would recommend any landlord considering letting out their property to give Sure Lettings a call before speaking to any other agent!

Mr · 28 July 2019 · Surelet Gloucester

★★★★★ 5/5

Google

The staff and SureLet are all fantastic, professional, incredibly friendly and very helpful. They were a great asset to my move and ensured it all went smoothly. Thank you so much guys, really pleased I chose a property with you.

Mary · 28 July 2019 · Surelet Gloucester