★★★★★ 5/5
GoogleI've been lucky enough to interact with a few people from Sure during my first rental and I'm thrilled with the level of service I've received from each of them. Charlotte was absolutely lovely when showing me my property and helping me through the initial stages, Mitch was wonderful with answering questions and helping me through the application process, and finally was James who, as others have mentioned, has excellently helped me wrap everything up in this overall fantastic and exciting experience. Thanks very much to those at Sure! Highly recommended.
Stephen · 28 July 2019 · Surelet Burton upon Trent
Agent replied
Thanks Stephen for such a lovely review. Really pleased you got to experience it, renting is such an exciting time.
★★★★★ 5/5
GoogleI would recommend this service to any tenant looking to rent, Liz Marshall especially has been fantastic.
She has answered all my questions promptly and gone above and beyond to answer any of my enquires. Since living in my new place she has had issues resolved in less then a few days. Brilliant.
Liza · 28 July 2019 · Surelet Burton upon Trent
Agent replied
Thank you, great to hear such positive feedback :)
★★★★★ 1/5
GoogleRating only, no written review.
Viteok8909 · 28 July 2019 · Surelet Smethwick
★★★★★ 5/5
GoogleRating only, no written review.
Bhupesh · 28 July 2019 · Surelet Smethwick
★★★★★ 5/5
GoogleRating only, no written review.
S · 28 July 2019 · Surelet Smethwick
★★★★★ 1/5
GoogleNobody ever answers the phone
Hyesha · 28 July 2019 · Surelet Smethwick
★★★★★ 5/5
GoogleFriendly staff, manage to find house for us in no time.
N · 28 July 2019 · Surelet Smethwick
★★★★★ 5/5
GoogleProfessional service and very kind agents
Ezio · 28 July 2019 · Surelet Smethwick
★★★★★ 1/5
GoogleWould be helpful if someone picked the phone up or returned the call.
Malik · 28 July 2019 · Surelet Smethwick
★★★★★ 1/5
GoogleWorst Agent Ever in Birmingham.
-5 out of 5
Mr Raman. Very very rude.
After a month of leaving the property without any dispute, full amount of deposit is not returned yet.
Have to keep calling and messaging every week.
When you remind, used to say 'I forgot'... since a month.
Not able to remember simple thing like this or may be lying.....
Will suggest to completely avoid this agent please.
Billard · 28 July 2019 · Surelet Smethwick
★★★★★ 5/5
GoogleFound professional tenants for my two properties within a week. Very pleased with their great service. Will definitely use this company again.
Ashok · 28 July 2019 · Surelet Smethwick
★★★★★ 1/5
GoogleThese people need to be reported to the authorities. I'll forward a formal complaint to a department investigating these agencies.
Maryum · 28 July 2019 · Surelet Smethwick
★★★★★ 1/5
GoogleCompletely unprofessional and waste of time. I looked at a property to rent which had to be shown around by the current tenant as they presumably could not be bothered to meet me in person in do what the landlords are paying them to do. I was happy to rent the property and informed of them straight away.
I never heard anything else from them after confirming that I wanted to rent. I constantly had to ring/text on a weekly basis for an update. Finally the agent dealing with my case (Raman) stopped answering the phone. People in the office have no clue as to the status of the property they are meant to be renting and wouldn't call me back with an update. Eventually I was told that the property is no longer for rent and they have no idea why. Wasted a whole month of my time. Doesn't have the courtesy to at least inform me via a phone call.
Would not recommend the agent to either tenant or landlords. Ohh and worst of all they wanted to charge £360 in agency fees for basically doing nothing.
Z · 28 July 2019 · Surelet Smethwick
★★★★★ 1/5
GoogleAfter viewing a house available with this agency i spoke with a man named Raman. He was not professional at all. He told me to pay the deposit the next day as he was "snowed in with work" after that he made several excuses before he stopped answering my calls.
The office hardly answer the phones.
Avoid at all costs using this letting agency
Sonu · 28 July 2019 · Surelet Smethwick
★★★★★ 1/5
GoogleThis guy who runs this place Raman is a complete joke. I am a tenant in a property he advertised. He has used images from another house! Then he has never come out to come and show anyone the house. He has simply sent random people to my house. After several people said they want the house, he continues giving people my address to keep knocking my door without any confirmation.
After questioning him, he made a joke that if I want him to come and show the house to the potential new tenants that I should give him a kiss and he will come over! This man is disgusting and unprofessional.
I would highly advise you to NOT use this letting agency!
Alexandra · 28 July 2019 · Surelet Smethwick
★★★★★ 5/5
GoogleRating only, no written review.
Frank · 28 July 2019 · Surelet Gloucester
★★★★★ 1/5
GoogleSTAY AWAY FROM SURELET. Over £200 in hidden fees. Worst Customer Service (Nice to you until you sign the contract). Will try and take your deposit.
Solly · 28 July 2019 · Surelet Gloucester
★★★★★ 5/5
GoogleExtremely kind, simply efficient, huge availability in replying to all my questions.
Paolo · 28 July 2019 · Surelet Gloucester
★★★★★ 5/5
GoogleWe have used Surelet sinec 2007 and have never had cause to complain. They have always acted promptly and efficiently and where we have had a void in our lettings this has never been more than 4 weeks and then only once.
We can highlyrecommend them.
Richard · 28 July 2019 · Surelet Gloucester
★★★★★ 5/5
GoogleSurelet (Gloucester) offer a very professional service to me as a landlord and come highly recommended !!
Robert · 28 July 2019 · Surelet Gloucester
★★★★★ 5/5
GoogleA great bunch of professionals providing a very impressive service - highly recommended!
Christopher · 28 July 2019 · Surelet Gloucester
★★★★★ 1/5
GoogleAwful awful awful would not rent any house from this company in a million years extremley rude, find any given way to get your money more "fees" ever known to mankind! If i could give 0 stars i would! Had to chase for things to be done always got told we should hear by end of day every single time this company makes my blood boil! Incovenient inspections i understand the landlord or lady wants the property to be in good shape but after the 5th inspection and every single one saying its the best condition they have seen the house in why on earth do they have to continue to inspect so often?!!!!
Tom · 28 July 2019 · Surelet Gloucester
★★★★★ 4/5
GoogleHave always found tenants quickly who have been very good and reliable. Thank you.
Justin · 28 July 2019 · Surelet Gloucester
★★★★★ 5/5
GoogleGreat service from Surelet. Nia was very professional and always kept me informed and up to date. Would definitely recommend.
Amanda · 28 July 2019 · Surelet Gloucester
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
