Trusted Agent profile · Gloucestershire, Staffordshire, West Midlands and more
★★★★★
892 reviews across 5 offices and 2 platforms
Surelet has five offices, in Burton upon Trent, Gloucester, Smethwick, Cheltenham and Hemel Hempstead (Gloucestershire, Staffordshire, West Midlands and Hertfordshire). Together they have 892 reviews on two platforms, rated 4.4 out of 5 overall.
Surelet's five offices, most reviewed first. Each has its own page.
Showing 611 reviews on Google only. Show every review
1/5
GoogleAs stated in a previous review, seem ok to work with until anything goes wrong and they are more concerned about the Landlords. Read the small print on signing a contract as there are lots of hidden fees (one's i've never paid out in other agencies). Would not use again!
1/5
GoogleBe careful with these people. Their actual clients are the landlords not the tenants. They are nice until you stop working with them and they try to please the landlord retaining as much deposit as possible.
5/5
GoogleTrouble-free experience and friendly staff. It was a joy to move houses. In addition, Mike provided a Skype viewing and explained all relevant details regarding my property. I would highly recommend this letting agency!
5/5
GoogleFast and Quality service when it came to selling my property. No hassle, great communication and honesty. Great work Mike and the team!!
5/5
GoogleSurelet, as a company I have found easy to work with. My main point of contact Mike Lewis has always taken on board what I am looking for and has been very helpful in getting what is required. I aim to continue working with both Surelet and Mike as they have always provided a friendly and professional service.
5/5
GoogleBeen dealing with Surelet Cheltenham for a number of things over the last year and they have been great. Especially Mike. Not only is he knowledgeable but he is efficient and always happy to help and give advice. Makes the letting process straight forward. I would highly recommend.
1/5
GoogleIf I can go into minus stars I would. The WORST company ever! So much hassle, after that day I went with them it was nothing other than trouble!!! All they care into doing is taking money, they don’t care about you. Rented a property that turned out to be for sale, so I was forced to move out ASAP, as someone bought it. Surelet showed 0 support, instead they just kept on topping up my bills. After I moved they checked the property and for things that was in the house originally such as cracked tiles, they said it was me??? They say how they will charge me for professional cleaning yet when I moved in to that property the hall way was covered in mud, the floor was sooo Black that it took me all day with constant rubbing to clean it off. The property was in a very poorly state, and only now they want to go wild on my deposit to fix tiles, wash the house top to bottom, etc etc. I would recommend you to go anywhere else other than surelet as I can guarantee you that all they would do is steal your money and cause you so much stress that all you’ll be doing is pulling all your hair off.
5/5
GoogleI highly recommend Surelet. I’ve used them for nearly ten years and my flat has only been vacant for around a month in all that time. Their fees are very competitive, plus the team are friendly and communicate well.
1/5
GoogleRating only, no written review.
Dear Mr Baka, please give us a call on 01283 531777 to discuss what we can do to understand your rating.
5/5
GoogleRating only, no written review.
Thanks Anita
4/5
GoogleRating only, no written review.
Thanks Rob
1/5
GoogleAbsolutely horrendous - Avoid them like the plaque is my advice!
Hi Thomas We have never done business with anyone by your name 'Thomas Stephenson' could you please get in touch with us so we can discuss this further? info@surelet-burton.co.uk Regards Sure Lettings
5/5
GoogleKash helped me through the tough time getting a rental property after my divorce. I cannot fault this company in anyway 100% would recommend.
Hi Iain, I appreciate your comments and am happy you're now set up. Kind Regards Kash, Sure Lettings
1/5
GoogleNever known a letting agent like them, seem to think its ok to push any maintenance work to one side and forget about it....... well im sorry you are quick enough to take the rent then you should step your game up and earn your management fees Rochdale..................
Hi Sam We do not have a tenant or landlord that we have done business with by your name. Did you deal with another area other than our Franchise here in Burton and derby at all? Please let me know so we can look into this for you: info@surelet-burton.co.uk Thank you Sure Lettings
5/5
GoogleSurelet have been managing my property for the past 18 months, while I travelled across two continents. Renting out your property is difficult at best of times, but luckily I found Surelet, who have offered me a professional and dedicated service. I am regularly informed about queries from tenants, processes I should follow, e.g gas inspection, and notifications when payment is transferred to my account (I like this email). Surelet manage the full property and in the event of any issues, they provide me a problem overview, how they can fix this, and approx cost. Truly hassle free, as only my approval is required. I don't often leave reviews, but when a service is beyond expectation, I feel its only right to share this with other.
Hi Kashif, thank you for your comments we are always looking to improve our service, but pleased when we deliver high standards as expected. We look forward to working with you in the future too. Regards Sure Lettings
5/5
GoogleI would highly recommend this company!!! Best service you can get and very helpful in every aspect.
Hi Amit, thank you for your review. we're glad our service has surpassed your expectations and look forward to assisting with your portfolio growth. Kind Regards Sure Lettings
5/5
GoogleVery happy to recommend all of the guys at Surelet. Confident that they will provide me with best service available.
Hi Matt, thank you for your review. I am confident we will not disappoint. Kind Regards Sure Lettings
1/5
GoogleWas intrested in a few properties of theirs to rent. I managed to view one with a snotty snuck up woman called lucy who was no help and just stood in the door way looking us up and down. The bloke was slightly more down to earth in the office but never got back to us over 2 other properties. All 3 are still standing empty and iv applied for a house with someone else. Their loss and the landlords
Hi Ktda Swaddie, please could you contact info@surelet-burton.co.uk so we can look into this for you. Can you remember who you dealt with as we have never had an employee by the name of Lucy?
5/5
GoogleSurelet have very successfully managed my property portfolio over the past 10 years. Together we have grown the Burton on Trent portfolio from the first property to now over 60 properties including Burton's landmark Swan House. Surelet have embraced my belief of offering good quality property at fair pricing, resulting in almost no void periods. This in turn has enabled me to continue to purchase new properties on a regular basis. I would recommend Surelet very highly to any local landlord wishing to grow their own property portfolio.
Hi Paul Thank you for your comments. We are pleased to be working with you and hope to continue to help your business flourish. Regards Sure Lettings
5/5
GoogleVery professional, very patient and hard workng bunch of people. We were pleased we chose them to rent with :)
Hi Linda, Thank you for your kind words, should you encounter any issues during your tenancy, you know where we are :) Kind Regards Sure Sales and Lettings
5/5
GoogleSurelet manage three of our properties and we have always been very happy with them, their service and their staff. Highly recommended to tenants and landlords alike.
Hi Jim Thank you for your kind words, we do continue to endeavour to improve our service for both tenants and Landlords alike. We are happy to be working with you. Regards Sure Lettings
1/5
GoogleAwful company. No sense of duty of care, due process, basic fairness, or integrity with records - including your inventory. Towards the end of your tenancy you can expect them to waste your time doing viewings with new potential tenants that tend not to show up. They don't care if you're present or not for these viewings to keep an eye on your own possessions and what is basically *your* home for the duration of a legal contract. Fees are excessively high, they take liberties with charges against your deposit and they don't give a toss when things go wrong with the buildings infrastructure. It's hard to believe that they have developed a business of this size with such disinterested, lazy staff. I feel sorry for anyone that has to find somewhere to live in Derby, the choices are very poor.
Hi Mr Denver We are sorry to hear you've had such a bad experience, however we would really like the opportunity to put things right. We endeavour to work hard for all of our customers whether they are tenants, landlords or associates. We are a member of UKALA a professional body which regulates the organisation, we always work to the rules that are laid down by this organisation. Please get in touch with us to discuss where you feel we let you down : info@surelet-burton.co.uk Many Thanks Sure Lettings
5/5
GoogleI had been using two property agents for a number of years, but from my experience of both Surelet have far exceeded my expectations in both their professional services and communication. They have regularly provided excellent tenants with clear and concise administration of both the tenancy agreement and monthly statements. I would have no issue in recommending Surelet to anyone whether a tenant or a landlord.
Hi Adam Thank you for leaving us a review, all feedback is appreciated. We do aim for excellent customer service satisfaction at all times. Kind Regards Sure Lettings
5/5
GoogleI have dealt with a good share of agencies and I must admit that the Burton branch of SureLet provide premium solutions of property management. The staff is competent, empathetic and dedicated to their commitments, always ready to help you find a home you have always dreamed of!
Hi Arthur, thank you for your kind words, I am happy we managed to assist you in finding your dream home! Kind Regards Sure Lettings Burton
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Surelet, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Burton upon Trent has the most, with 440 reviews rated 4.5 out of 5, followed by Gloucester with 353.
The five Surelet offices, by town:
Yes. In The Trusted Agent 2026 awards, Hemel Hempstead won Platinum.
