1/5
GoogleCompany came a cross well on intial start , but slowly reaction to issue and communication was very poor , would no recommend to other , and advise to look at different agencies in area .
Trusted Agent profile · Gloucestershire, Staffordshire, West Midlands and more
Surelet estate agents in Burton upon Trent, Gloucester, Smethwick and 2 more
★★★★★
894 reviews across 5 offices and 2 platforms
Surelet has five offices, in Burton upon Trent, Gloucester, Smethwick, Cheltenham and Hemel Hempstead (Gloucestershire, Staffordshire, West Midlands and Hertfordshire). Together they have 894 reviews on two platforms, rated 4.4 out of 5 overall.
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Our offices
Surelet's five offices, most reviewed first. Each has its own page.
- Surelet Burton upon Trent14 Market Place, DE14 1HA442 reviews · 298 on Google (4.3)0 in the last 90 days
- Surelet Gloucester7a Worcester Street, GL1 3AJ353 reviews · 215 on Google (4.4)0 in the last 90 days
- Surelet Smethwick346 Bearwood Road, Edgbaston, B66 4ES63 reviews · 63 on Google (3.4)0 in the last 90 days
- Surelet Cheltenham23 Bath Street, GL50 1YA36 reviews · 36 on Google (3.0)0 in the last 90 days
- Surelet Hemel Hempstead5a Marlowes, HP1 1LA0 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Surelet, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 611 reviews on Google only. Show every review
Google4/5
GoogleWe're new Sure Lettings customers and for us everything has gone well. We enjoy working with a known consistent team of well organised professionals.
5/5
GoogleI’ve never experienced a better lettings agency. Every person I spoke with throughout my application was exceptional: professional, knowledgeable, and genuinely kind. The whole team made me feel welcome, almost as if they were helping me …
1/5
GoogleAvoid at all costs. SurePropertyBurton wasted the applicant’s time, provided false information, and showed a complete lack of knowledge throughout the letting process. A holding …
5/5
GoogleShahzaib has been very helpful on the phone and by email. We met him for a viewing and he was very knowledgeable and answered all questions we had and provided good information on the property.
5/5
GoogleI have been with Sure Lettings for 8 years as a landlord and I can say they are very professional and keep regular updates with informative information. A special mention to Kleo who has been extremely supportive throughout my journey with Sure Lettings.
5/5
GoogleRating only, no written review.
5/5
GoogleI have moved with help from Rob and Tom and have had the best experience they are extremely helpful and were there to answer any questions I had! I’ve had a lovely experience will definitely be happy to recommend!
5/5
GoogleSarah Fisher amazing agent, she always helps when needed and if she can’t she will always try to find a wat around it. Thankyou so much
5/5
GoogleI am in the process of selling my property, but I would just like to say a big thank you to Sarah, she as been looking after myself, my property and my tenant for a few years. I have had contact with her through email and phone calls …
5/5
GoogleSarah & team provided first rate management from a tenants perspective for the duration of my tenancy in one of the their properties.
5/5
GoogleRating only, no written review.
5/5
GoogleI have been with surelet for quite a few years now. They are continuously above the rest imho. Helpful aways courteous and just easy to deal with. Im a landlord and they just get on with everything required with no fuss perfect ! I …
1/5
GoogleSpent many years in a property with this company. Mugged us off with a cleaning bill like the rest of the reviews. Never missed payments made the house what it is. Don’t bother with them.
5/5
GoogleSure Sales (Surelet back in the day) has been managing my property in Burton for the past 13 years. I am happy to say that every member of the letting team I have dealt with over that time has been consistently friendly and efficient. I can thoroughly recommend Sure Sales and Lettings.
1/5
GoogleGood at doing under the table dealings no morale standards
1/5
GoogleI have been asking for fixes to be completed in my apartment for 3+ years now. I never used to follow up on it since surelet are awful at actually doing anything. But due to my rent having increased massively, I've been pushing for fixes for the past 6 months every single week now and I'm still no closer to having the fixes completed. Absolutely awful, I would strongly recommend avoiding renting with Surelet unless you have absolutely no other options.
5/5
GoogleRating only, no written review.
Agent replied · 3 June 2025
Thank you for your 5 star review Anahi!
5/5
GoogleVery friendly and professional, we received the time and all the information we needed to visit this proprety. Thank you Shahzaib
5/5
GoogleWe have been in our (rented) property for just over a year now and we are really happy with the service Sure have given us. Tom was really helpful during the viewing and application process, and Sarah has been amazing when we have needed to speak about any maintenance enquiries. Sarah is always happy to help and really friendly. Thank you to Sarah and the team for your good work 😊
5/5
GoogleJust moved into a rented property. Very happy with the service I have received from everyone especially from Yvonne and Jessie who were very informative and communicated everything with me very efficiently. Would definitely recommend to use this letting agency 😊 …
5/5
GoogleTom was brilliant with helping us choose a rental and walking us through the rental process. We are new to the area and he was very honest about safety of the locations and best value for our money. We really appreciate his help in securing a home!
5/5
GoogleSunil has been thoroughly professional in a very friendly manner, and his efforts are very much appreciated
2/5
GoogleGood service but the £250 cleaning fee????? Absolutely unbelievable, cleaned the flat head to toe before I left.
Agent replied · 17 April 2025
Hello we don't seem to have your name on our data base as a tenant of ours, please contact us gloucester@surepropertygroup.com to discuss further
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Surelet
Which Surelet office has the most reviews?
Burton upon Trent has the most, with 442 reviews rated 4.5 out of 5, followed by Gloucester with 353.
Where are the Surelet offices?
The five Surelet offices, by town:
- Burton upon Trent: 14 Market Place, Burton upon Trent, Staffordshire, DE14 1HA
- Cheltenham: 23 Bath Street, Cheltenham, Gloucestershire, GL50 1YA
- Gloucester: 7a Worcester Street, Gloucester, Gloucestershire, GL1 3AJ
- Hemel Hempstead: 5a Marlowes, Hemel Hempstead, Hertfordshire, HP1 1LA
- Smethwick: 346 Bearwood Road, Edgbaston, Smethwick, West Midlands, B66 4ES
Has Surelet won any awards?
Yes. In The Trusted Agent 2026 awards: Surelet, Hemel Hempstead won Platinum.
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