5/5
GoogleGreat service by Raman. Managed to get my property quickly to go on rent. Kept me updated and informed at all times. Would highly recommend.
Trusted Agent profile · Gloucestershire, Staffordshire, West Midlands and more
Surelet estate agents in Burton upon Trent, Gloucester, Smethwick and 2 more
★★★★★
892 reviews across 5 offices and 2 platforms
Surelet has five offices, in Burton upon Trent, Gloucester, Smethwick, Cheltenham and Hemel Hempstead (Gloucestershire, Staffordshire, West Midlands and Hertfordshire). Together they have 892 reviews on two platforms, rated 4.4 out of 5 overall.
Our offices
Surelet's five offices, most reviewed first. Each has its own page.
- Surelet Burton upon Trent14 Market Place, DE14 1HA440 reviews · 298 on Google (4.3)0 in the last 90 days
- Surelet Gloucester7a Worcester Street, GL1 3AJ353 reviews · 215 on Google (4.4)0 in the last 90 days
- Surelet Smethwick346 Bearwood Road, Edgbaston, B66 4ES63 reviews · 63 on Google (3.4)0 in the last 90 days
- Surelet Cheltenham23 Bath Street, GL50 1YA36 reviews · 36 on Google (3.0)0 in the last 90 days
- Surelet Hemel Hempstead5a Marlowes, HP1 1LA0 reviews · 0 on Google0 in the last 90 days
Reviews on Google
Showing 611 reviews on Google only. Show every review
Google5/5
GoogleGreat estate agents with wonderful staff. Sure lettings are friendly, approachable and honest. They kept in contact and came back to us with feedback from every viewing. I couldn't recommend them enough. Thank you.
5/5
GoogleSurelet first let a property for me in 2007 and I have continued to use Raman ever since. Top class service and would recommend Surelet to friends and family.
5/5
GoogleI have used Raman for the past 9 years and has always been a pleasure to deal with. He has always let my properties swiftly and professionally which is one of the many reasons why I have heavily relied upon Raman's services and practise. I have recommended his services to my family and friends and I wouldn't hesitate in recommending Raman to any potential landlords!
5/5
GoogleFriendly staff, quick to act and sort out any problems with my house should they arise. They only use trusted tradesmen no cowboys. Staff are always pleasant and courteous and get things done quickly when they say they will.
5/5
GoogleRating only, no written review.
5/5
GoogleI have known this company for a number of years and have known in particular the staff who are very personable and professional and are happy to go the extra mile for you. I have had the misfortune of dealing with a number of agents in different capacities and could not place my faith in any one other than SureLet now. Sadly there are far too many unprofessional people in this industry but the knowledge and service provided by the team are exceptional. I will always recommend the company and would urge people to utilise their services.
4/5
GoogleRaman the manager very active and committed to his word and conditions. So cooperative and best quality service. I like to continue with him since he is one of the best in bitmingham Ibrahim Malt
5/5
GoogleSure Lettings Have let out over 20 properties for me and I have had no issues or complaints. Such a professional team and so helpful made mine and the tenants experience so smooth. Would highly recommend them, will be using and continuing to recommend to other investors. Particularly like that the director himself actually comes to greet the tenants and takes viewings himself which speaks volumes.
5/5
GoogleVery professional has been dealing with properties for some time.
4/5
GoogleWe have used Sure lettings to rent out our properties and few of our other family members have used this agency and rent out the property locally . So far had no issue with tenants. Tenants has paid the rent in time and kept properties clean
3/5
GoogleFun market
5/5
GoogleEveryone at Sure Lettings made my move extremely easy and straight forward! Would highly recommend.
1/5
GoogleTerrible service. Extremely deceitful and will do anything to string people along for a quick sale. DO NOT TRUST HIM Raman is a waste of time
1/5
Googlethis estate agent is not very good at all. put extremly bad tennants into my property who failed there credit checks however was told they passed all credit checks. the guy raman is more interested in a quick buck rather then doing genuine business
1/5
GoogleFirst things First. I wish all of these reviews was presented prior to using services with this letting agency. The personal responsibile of all failures is Raman, the so called boss. This agency is unprofessional, untrustworthy and I would 100% advise AGAINST using this agent with your property. The clear sales man raman can talk the talk but is unable to walk the walk! Let a tenant leave the property leaving it completely a disaster! Told me the property is fine to release all deposits however told the tenant to come in and pay for damages! Clearly trying to pocket money? It took over 3 months to resolve my issues with this agent and its still not 100% resolved. I am out of pocket and surly RAMAN now has stopped answering any calls and texts. If you want unessacerry stress, headache and to loose money, then I advice you to use this company! Otherwise DO NOT USE THIS COMPANY!
1/5
GoogleWent to this place and was reassured heavily that we was in safe hands when choosing Sure Lettings for our property to be let. This was our first experience in letting after finally purchasing our new family home. Sadly the responsibly party Raman I believe his name was, was totally and utterly disappointing. Although he can speak for England with his charm he tried to get us to take our own photos, tried to avoid visiting the property. He simply sent people to our home and didn't attend once to show anyone the house and most disturbinly ended up letting the house to someone who wanted to grow cannabis inside!!!! This company has no regard for your property or you. Please do not make the mistake we did. Pay the extra and go to a well reputable company
1/5
GoogleThis estate agent has a extremely bad service, was dealing with the owner raman and he must be avoided at all costs. Wasted 2 weeks of my time.
1/5
GoogleExtremely unprofessional. Clearly gets people to hang about promising people that they can get into a home when he has no intentions to consider them. After being the first to view and ready to pay a holding fee, the ''owner'' Raman continuously made up lies about why he was unable to take any deposit however reassuring me that everything is okay and the property is on hold for me. 5 days later simply stopped replying / answering calls AVOID GOING THROUGH THIS AGENCY.
1/5
Google(Translated by Google) do not use this company. very bad service. bad manager name RAMAN. This man tried to flirt with my wife! this man is very angry. Raman VERY bad! (Original) nie korzystaj z tej firmy. bardzo zla obsluga. zly menedzer nazwa RAMAN. Ten czlowiek próbowal flirtowac z moja zona! ten czlowiek jest bardzo zly. Raman VERY bad!
1/5
GoogleUseless
1/5
GoogleDealt with raman, useless service
2/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Surelet, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Surelet
Which Surelet office has the most reviews?
Burton upon Trent has the most, with 440 reviews rated 4.5 out of 5, followed by Gloucester with 353.
Where are the Surelet offices?
The five Surelet offices, by town:
- Burton upon Trent: 14 Market Place, Burton upon Trent, Staffordshire, DE14 1HA
- Cheltenham: 23 Bath Street, Cheltenham, Gloucestershire, GL50 1YA
- Gloucester: 7a Worcester Street, Gloucester, Gloucestershire, GL1 3AJ
- Hemel Hempstead: 5a Marlowes, Hemel Hempstead, Hertfordshire, HP1 1LA
- Smethwick: 346 Bearwood Road, Edgbaston, Smethwick, West Midlands, B66 4ES
Has Surelet won any awards?
Yes. In The Trusted Agent 2026 awards, Hemel Hempstead won Platinum.
