5/5
GoogleRating only, no written review.
Trusted Agent profile · Gloucestershire, Staffordshire, West Midlands and more
Surelet estate agents in Burton upon Trent, Gloucester, Smethwick and 2 more
★★★★★
892 reviews across 5 offices and 2 platforms
Surelet has five offices, in Burton upon Trent, Gloucester, Smethwick, Cheltenham and Hemel Hempstead (Gloucestershire, Staffordshire, West Midlands and Hertfordshire). Together they have 892 reviews on two platforms, rated 4.4 out of 5 overall.
Our offices
Surelet's five offices, most reviewed first. Each has its own page.
- Surelet Burton upon Trent14 Market Place, DE14 1HA440 reviews · 298 on Google (4.3)0 in the last 90 days
- Surelet Gloucester7a Worcester Street, GL1 3AJ353 reviews · 215 on Google (4.4)0 in the last 90 days
- Surelet Smethwick346 Bearwood Road, Edgbaston, B66 4ES63 reviews · 63 on Google (3.4)0 in the last 90 days
- Surelet Cheltenham23 Bath Street, GL50 1YA36 reviews · 36 on Google (3.0)0 in the last 90 days
- Surelet Hemel Hempstead5a Marlowes, HP1 1LA0 reviews · 0 on Google0 in the last 90 days
Reviews on Google
Showing 611 reviews on Google only. Show every review
Google5/5
GoogleNever had any problems
4/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Thanks Suhail
5/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Thanks for the feedback :)
1/5
GoogleTime wasters , not worth ringing them
1/5
GoogleAnother useless agency, wasted my time, arranged viewing and then ignored.
5/5
Googlei have been speaking with Rob Blakeman & Jessica Thompson, both have been really lovely to deal with, look forward to speaking with them in future 😁 …
Agent replied · 30 July 2023
Thanks Rebecca :)
5/5
GoogleFantastic service and care for their tenants. The team truly go above and beyond to help and are readily available for all queries that are made. I’ve had the pleasure of dealing with Sophie Barley, Rosina Cahill and Tom Rowland, all of whom have been exceptionally helpful and very friendly.
Agent replied · 30 July 2023
Thanks Aamir, lovely to hear.
5/5
GoogleRating only, no written review.
1/5
GoogleAgency doesn't respond. Promosed to call back never did. They come back with an email reponse when a property is gone. Would give 0 stars if possible!NegativeResponsiveness, Quality, Professionalism
Agent replied
Hi Rian, sorry to see your 1 star review. I understand that you were in conversation with the team about renting one of our properties and were unsuccessful. The property was very popular and we were able to find a tenant within a few days.
5/5
GoogleWould like to give a massive thank you to Sophie barley and Robert Blakeman @burton branch. Went over and beyond to get me sorted in my new home. Very happy chappy!! Would 100% recommend ✌🏽PositiveResponsiveness, Professionalism
Agent replied · 20 June 2024
Thank you so much for the lovely review. Delighted we were able to help.
5/5
GoogleFrom start to finish just a brilliant service! I can not recommend them enough especially phoebe! She was professional, proactive and kept amazing communication throughout the entire process! From viewing feedback to just general updates and chasing solicitors! Thank you to the whole team!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 20 June 2024
Thanks Julia :)
5/5
GoogleRobert at sure sales and lettings has been great from the start, from when I enquired about the property, through to the viewing and arranging all other meetings before I decided to proceed. Prompt communication throughout made everything a breeze and the whole rental process was enjoyable. Courteous and understanding and willing to check on progress of my move, making the whole experience worth while and I'm now looking forward to being fully moved in.PositiveResponsiveness, Professionalism
Agent replied · 20 June 2024
Hi Christopher, thank you so much for the review, it's always lovely to read such lovely comments.
5/5
GoogleCommunication with Andrew Sharpe was excellent . Special thanks to Phoebe Davies-Gibbs for her part in our bungalow purchase between the seller and ourselves. Nice to be able to leave a good review. For transparency we have no relationship with either company or staff.PositiveResponsiveness, Professionalism
Agent replied · 20 June 2024
Thank you so much Steve, it's been a pleasure to help.
1/5
GoogleI called to ask about one of their listed properties, when I asked about said property they told me the landlord doesn't accept children. Your advertisment online doesn't say say so because it will get removed because it is discriminatory. You are implicitly promoting discrimination by listing that property and when confronted I was told they will tell the landlord. They did not even follow up and offer something else or ask if I'd be interested in any other properties. Solid 1/5 from me.NegativeQuality, Professionalism
5/5
GoogleGreat experience with this company so far. The property manager (Sarah) has been so lovely and helpful with any issues we've had and is very quick with replying which is fantastic when you're wanting to get things sorted. She's also extremely friendly and easy to talk to, which has made things a whole lot easier when needing to ask for advice or help with anything. All in all, very happy so far. I hope to have this continue as we stay where we are.PositiveProfessionalism
1/5
GoogleThey only seem to Let Properties to groups of Foreign men !!! My wife and Daughter cant even go into our back garden without being letched over , new residents arriving all hours and constant agro of them parking over my drive!!! Vile
Agent replied
To Stuart Firstly I apologise you have experienced this. Which property are you referring to? It does seem like a you are a neighbour of one of our property. If you have any complaint for tenants. Please email us then we can forward to tenants & landlord both. We will look in to this once you have send us email. Regards Sure Sales & lettings
5/5
GoogleRating only, no written review.
2/5
GoogleVery poor website
Agent replied
Hi Phillip, sorry to hear that you found the website poor, what was it you didn't like? We have just updated the website earlier this year (www.surepropertyburton.co.uk) - was the website you were on, or was it the old website?
5/5
GoogleI had an excellent experience with this estate agency as a tenant . The service they provide is highly professional, swift and efficient.
1/5
GoogleRating only, no written review.
5/5
GoogleExcellent customer service, always provided a friendly and welcoming atmosphere!
5/5
GoogleMost professional letting agency. They are great people and always happy to help.
Agent replied · 24 March 2024
Thanks Utsav 🙏🏻 …
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Surelet, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Surelet
Which Surelet office has the most reviews?
Burton upon Trent has the most, with 440 reviews rated 4.5 out of 5, followed by Gloucester with 353.
Where are the Surelet offices?
The five Surelet offices, by town:
- Burton upon Trent: 14 Market Place, Burton upon Trent, Staffordshire, DE14 1HA
- Cheltenham: 23 Bath Street, Cheltenham, Gloucestershire, GL50 1YA
- Gloucester: 7a Worcester Street, Gloucester, Gloucestershire, GL1 3AJ
- Hemel Hempstead: 5a Marlowes, Hemel Hempstead, Hertfordshire, HP1 1LA
- Smethwick: 346 Bearwood Road, Edgbaston, Smethwick, West Midlands, B66 4ES
Has Surelet won any awards?
Yes. In The Trusted Agent 2026 awards, Hemel Hempstead won Platinum.
