1/5
Rating only, no written review.
Agent replied · 11 June 2024
Hi Furio, please can we ask why we only received a one star review? We are constantly interested in customer feedback and ways to better our excellent service. Thank you.
Trusted Agent profile
★★★★★
210 reviews across 3 offices and 3 platforms
Sugdens has three offices, in Bradford (two offices) and Cleckheaton. Together they have 210 reviews on three platforms, rated 4.4 out of 5 overall.
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Sugdens's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
Rating only, no written review.
Hi Furio, please can we ask why we only received a one star review? We are constantly interested in customer feedback and ways to better our excellent service. Thank you.
4/5
Rating only, no written review.
Hi Tim, thanks for your 4 star review, can we ask what we could have done better? We are constantly looking for customer feedback! Thank you.
5/5
Rating only, no written review.
1/5
Not an honest company to work , stay clear.
5/5
Excellent Service from Sugdens Idle. Louise and Ruby were wonderful to speak to and kept me informed and updated on everything as the process went along. Recommended!
Hi Zain, thanks for your kind review, we always strive for excellence and pride ourselves on customer communication and experience. Thank you for your kind review!
5/5
Excellent service very informative
Hi Lesley, thanks for you 5* review! We do pride ourselves on our excellent customer service!
5/5
The staff are really helpful and went out of their way to keep us informed of any progress and we're happy to assist us in any way they could - would highly recommend.
Hi ,Mark, thanks for you 5* review! We do pride ourselves on our excellent customer service!
5/5
All staff were very friendly and helpful, no question was too difficult and we were kept up to date on all aspects of the sale.
Hi Julie, thanks for you 5* review!
5/5
Rating only, no written review.
Hi Robert, thank you for your kind review!
1/5
Rating only, no written review.
1/5
Rating only, no written review.
5/5
Have been really helpful and accomodating.
Hi Paul, thanks for you 5* review!
4/5
Very helpful.The lady working here was efficient and courteous. The property market is really good at the moment.
Hi David, thank you for your kind review, can we ask what we could have done to achieve 5*. We are always interested in customer feedback. Thank you!
5/5
Great estate agent, experienced, and always there to help when needed. We sold and bought with them, there well trusted.
Hi Daniel, thank you for your review!
5/5
All the staff at Queensbury were friendly, polite and helpful. In particular, Maxine, who dealt with most of our sale. Maxine was very thorough answering questions for the buyers on our behalf and giving advice and information when required, which made it an easy and smooth process. Thank you!
Hi Jo, thank you for your kind review! I will pass your kind comments on to the team!
5/5
Thank you so much for all your help, support and expertise… we finally got there with our sale!!. Special thanks to Maxine, we were selling from abroad and she was always super responsive- even using her mobile as the county code couldn't be called through the office phone, which really helped- we had some bumps in the road and she explained and advised us perfectly
Hi Lisa, thank you for your review! We always go above and beyond and nothing is ever too much for our team! Thank you for using Sugdens!
5/5
Rating only, no written review.
Hi Sophie, thank you for the kind review!
5/5
Rating only, no written review.
Hi Denise, thank you for your kind review!
5/5
Efficient and professional company, polite staff, easy to deal with, sale was carried out quickly and with no issues. Very competitively priced Many Thanks
Hi Stephen, we always pride ourselves on our staff and local knowledge. We are glad that you chose to use Sugdens and hope you will again in the future. Thank you!
5/5
What a team they are amazing. We selected Sugdens after my father in law died of COVID and we were left the house to sell. They made the process very simply to understand at such a hard time as the house had been in the family for many years. Due to us living at the other end of the country communications was key for us. I could not fault them they were so helpful, efficient and stayed calm even if we had called them multiple times cause the buyer was taking so long. Sugdens also went above and beyond what should have been an easy sale but landed up to be very time consuming sale. Unfortunately after this sale it is unlike that we will need to use Sugdens again however for anyone reading this review please consider Sugdens we cant thank them enough.
Hi Paula, thank you for your excellent review. We always pride ourselves on compassion, customer service and communication, we are glad that we had the opportunity to help you with the sale of your father-in-law's house. Once again thank you for your kind review.
5/5
We used Sugdens to sell our property and buy our new one. We hoped to proceed quickly but it wasn’t possible, no fault of Sugdens, they were amazing through both the sale of our old house and the purchase of the new. Communication with them was always spot on and they always followed through. Timings were always fast on getting back to us. Cannot fault them in any way, Maxine and her team were great. Thank you for all you have done helping us find our forever home.
Hi Nicole, thanks for your kind review, we pride ourselves with customer service so are ecstatic that you could experience this when using Sugdens. Thank you once again!
1/5
I would not recommend Joanne from the lettings team. She is very unprofessional, has no mannerism is communicating about concerns. She assessed our home and was aware of several major concerns and instead of dealing with the issues, she then left to go on holiday for a week. When you inform her about concerns her response is huffing and then has put the phone down several times. Me And my partner pay the rent and we do not live for free. This service is appalling!
5/5
I’ve recently moved house and Sugdens sold my property. Can’t fault their service. They worked tirelessly to get my house sold and were very helpful in chasing things up and moving things forward. Thank you Sugdens. I would definitely recommend them.
5/5
Louise is fantastic. She is selling a property that we are buying and she has been so friendly and so willing to go above and beyond by chasing our solicitors and keeping us more up to date than they do! If this is the service they provide to people who aren’t even their direct customers then I’d highly recommend them if you’re thinking of selling! Thanks a million Louise, you’ve really helped keep our mind at ease!
Hi Leisha, Thanks for your review! We always pride ourselves on communication and we are very happy to know that your home buying process went smoothly!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bradford (8 The Green) has the most, with 128 reviews rated 4.4 out of 5, followed by Bradford (44 High Street) with 83.
The three Sugdens offices, by town:
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