Sugdens Bradford reviews

★★★★★ 1/5

Google

I accepted an offer on my property. After a considerable delay, the buyer returned with a revised offer £5,000 lower, allegedly for cosmetic works. The estimate supplied for these works was £3,000. Despite this, the agent handling my sale advised me to accept the reduced offer. No clear justification was provided for recommending a £5,000 reduction for works quoted at £3,000, nor was any negotiation or challenge of the buyer’s position suggested. When I questioned this advice, the response was abrupt and the conversation was ended without proper discussion or explanation. A complaint was raised with with the branch manager who assured me that said agent would not deal with any aspect of my sale going forward. The revised offer and the property subsequently proceeded at the original agreed price. Had I followed the advice given, I would have suffered an unnecessary £5,000 loss, and unfortunately the assurances were also broken, at the latter stages of my sale and said agent was reassigned to my account. I would expect an estate agent to negotiate robustly on behalf of their client and to provide reasoned, professional advice. In this instance, the advice offered was neither adequately explained nor aligned with my financial interests, which raises serious concerns about the standard of service provided.

Lianne · 16 February 2026

★★★★★ 1/5

Trustpilot

Sugdens in Cleckheaton..

Sugdens in Cleckheaton... The worst agency I ever had to deal with. Horrible and disgusting experience. I can write the whole essay but will leave a few words as I don't think it deserves. Disrespectful, unprofessional, lazy liars. I am sure that even in such countries like North Korea or russia customers can get better, more qualified and more polite service than there.

Cristian · 3 June 2026

★★★★★ 5/5

Google

Over the last seven years, Sugdens Queensbury have been involved in three transactions for me (sold two and bought one) including a particularly complex valuation and sale of an assisted living flat and have always been knowledgeable about their market and (particularly Maxine) superbly responsive and helpful.

John · 19 May 2024

★★★★★ 5/5

Google

Thank you so much for all your help, support and expertise… we finally got there with our sale!!. Special thanks to Maxine, we were selling from abroad and she was always super responsive- even using her mobile as the county code couldn't be called through the office phone, which really helped- we had some bumps in the road and she explained and advised us perfectlyPositiveResponsiveness, Professionalism, Value

Lisa · 27 August 2022

★★★★★ 5/5

Google

Cannot recommend this estate agents enough. Such a caring and lovely team. I dealt with Maxine and she is magnificent. She handled everything perfectly. I just noticed that the lady who was on the other side of the house sale left an equally nice review so that shows you how fantastic they are. Well done 👌👌PositiveResponsiveness, Quality, Professionalism, Value

Ashleigh · 10 June 2022

★★★★★ 5/5

Google

Maxine. Emmerson and her staff at the Queensbury branch of Sugdens were outstanding in the sale of my late mother's house. In spite of some difficulties, they were unfailingly helpful, polite and resourceful. Maxine is someone who goes the extra mile, and we can't thank her enough. Janet Chapman.PositiveResponsiveness, Quality, Professionalism, Value

John · 27 August 2022

★★★★★ 5/5

Google

All the staff at Queensbury were friendly, polite and helpful. In particular, Maxine, who dealt with most of our sale. Maxine was very thorough answering questions for the buyers on our behalf and giving advice and information when required, which made it an easy and smooth process. Thank you!PositiveResponsiveness, Professionalism

Jo · 27 August 2022

★★★★★ 5/5

Google

To say our first investment property has presented us with some challenges is an understatement, but I'm a true believer in acknowledging the greatness of the people who help you. Sugden's Estate Agents in Queensbury have been AMAZING 👏. I really can't thank Maxine Emmerson enough. She's gone over and above what I would expect from an EA and has been patient and supportive, regardless of what issues have arisen. Estate Agents get a lot of grief, but we couldn't do what we do without them and I'm truly thankful for everything they do.

Emma · 10 June 2021

★★★★★ 5/5

Google

For anyone looking for an efficient, reasonably priced estate agents, look no further. The last time I moved home was 28 years ago I heard so many negative comments regarding estate agents, so I have to admit I was scepical. From the first contact from Sugdens, I have to say I was impressed. The Sugden brothers were professional, honest and fully understand the market they are representing. The service from tbe girls in the office is second to none. Kept me up to date, every step of the way via calls , texts and emails. Always friendly, knowledgeable and up to speed with your property. Worth every penny. A happy customer.

Susan · 10 June 2021

★★★★★ 5/5

Google

Sugdens were very helpful. We dealt with Maxine, she is very professional and supported us all the way through. I can’t thank her enough, Amazing!’PositiveResponsiveness, Quality, Professionalism, Value

Jenny · 10 June 2021

★★★★★ 1/5

Google

House was up for sale for 7 months and only 2 viewings. I had to contact their office to suggest ways of marketing. Communication from them was very poor. When I gave them notice that I was changing Estate Agents I was told there had been interest in my property and the Branch Manager would ring me, I never received the call. Very disappointing.

Angela · 10 June 2020

★★★★★ 5/5

Google

Dealt with Louise who was fab the whole way through - thank you to everyone at Sugdens who helped sell my house in a timely and professional manner!

Jennifer · 19 May 2024

★★★★★ 5/5

Google

‘Sugdens were fantastic throughout! Regular updates helpful and friendly - all of the staff at Sugdens were fantastic throughout our sale, but I want to say a special thank you to Maxine. We had regular updates and she always remained friendly and helpful every time I called (and I called a lot), so a big thank you! I would recommend Sugdens to anyone who asks!”

Rachel · 11 June 2019

★★★★★ 5/5

Google

We had quite a problematic chain when we moved house with Sugdens but they were so helpful throughout and Maxine was brilliant! Would definitely recommend them.

Carol · 19 May 2024

★★★★★ 5/5

Google

I had excellent communication at each point about the sale of my property. Thanks again.

Jacquie · 26 March 2026

★★★★★ 5/5

Google

Brilliant! Thank you Maxine for holding the chain together and being the best communicator between the buyers and sellers in the chain.’PositiveResponsiveness, Professionalism

Nicola · 14 June 2021

★★★★★ 5/5

Google

What a team they are amazing. We selected Sugdens after my father in law died of COVID and we were left the house to sell. They made the process very simply to understand at such a hard time as the house had been in the family for many …

Paula · 16 April 2023

★★★★★ 5/5

Google

Thank you to the team for helping us through a very challenging house sale. Fantastic from start to finish.

Simon · 27 November 2025

★★★★★ 5/5

Google

We used Sugdens to sell our property and buy our new one.  We hoped to proceed quickly but it wasn’t possible, no fault of Sugdens, they were amazing through both the sale of our old house and the purchase of the new.  Communication with …

Nicole · 16 April 2023

★★★★★ 5/5

Google

‘Sue John makes it personal, she became my guardian angel, if it wasn’t for Sue’s determination and efforts we would never have got through. Words cannot thank Sue enough… Some people want it to happen, some people wish it could happen, Sue can make it happen! Thank you Sue!

Eppie · 11 June 2019

★★★★★ 5/5

Google

Maxine was the person dealing with our purchase, I couldn’t have asked for a better person to do it.  Extremely happy and I would highly recommend Sugdens for all sales and lettings needs.  Extremely efficient, excellent customer service and an all-round great company.  Thank you guys!

Andrew · 11 June 2019

★★★★★ 5/5

Google

Excellent local estate agents, from the moment I called into the office to make an enquiry about selling our home the team were professional, knowledgeable about the local market & welcoming. Throughout the process the team made sure we were in the loop of what was happening & explained it clearly without jargon.PositiveResponsiveness, Professionalism

Jo · 27 August 2021

★★★★★ 5/5

Google

Sugdens went above and beyond expectations with your role in the process. I completed in October and if it wasn’t for your constant co-ordination of events, I don’t think this would have completed before the year end. An outstanding service overall. Special praise to Maxine who held the process together.PositiveProfessionalism

Matt · 27 August 2021

★★★★★ 5/5

Google

The staff are really helpful and went out of their way to keep us informed of any progress and we're happy to assist us in any way they could - would highly recommend.

Mark · 20 May 2023