Trusted Agent profile
★★★★★
574 reviews across 5 offices and 3 platforms
Stephenson Browne has five offices, in Alsager, Newcastle Under Lyme, Congleton (two offices) and CREWE. Together they have 574 reviews on three platforms, rated 4.6 out of 5 overall.
518
Reviews on Google
All 5 offices
25
Reviews on Facebook
All 5 offices
31
Reviews on Trustpilot
Business-wide
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Stephenson Browne's five offices, most reviewed first. Each has its own page.
Stephenson Browne is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode across five branches.
Source: The ESTAS 2026 winners, as published.
Stephenson Browne and its branches won awards at The British Property Awards in four years, most recently 2025.
British Property Awards winners in four years, the group and its branches: 2025, 2024, 2023, 2022.
2025 2 Gold The British Property Awards 2025 winners
2024 2 Gold across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
2022 3 Gold and 1 Silver across three branches The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThere are many reasons why they are market leaders! Impeccable customer service & experience across the board, full transparency. A genuine, hardworking team.
Hi Christiana, Thank you for taking the time to leave a review! I’m so pleased that the sale is progressing swiftly & you are receiving the service we promised at the start! If you need anything, feel free to call! Many thanks, Matt & the team at SB Alsager
5/5
GoogleA fantastic experience from start to finish. Communication was second to none and I can’t fault them. Dealt with the offers on my property in the best possible way.
Thank you for coming back to us to sell your home, we really appreciate you’re feedback & glad you had a positive experience from both buying and selling through us. All the best for the future!
5/5
GoogleAlways friendly and helpful! Any issues we’ve had have been dealt with quickly and effectively. Have made moving to a new area and getting moved and settled in an absolute breeze.
Thank you for you kind comments Jess. We are happy to hear you are settling in nicely to your new home.
5/5
GoogleHolly has been a pleasure to deal with. She explains everything clearly and has kept me fully informed. I have used a number of letting agencies in the past and Stephenson Browne certainly rate one of the highest. She took a lot of worry out of a difficult situation!
Hi Lesley, Thank you for your kind words, we will be sure to pass on your comments to Holly and the rest of the team, If you ever need anything you know where we are.
5/5
GoogleI found my experience of Stephenson Browne to be smooth, easy and very professional Of note was the service received from Margret Caddy who couldn’t help me enough and the entire sale took place in less than 4 weeksPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAll staff were professional, personable, understanding, extremely flexible and went out of their way to resolve issues relating to other parts of the chain in order to complete on time. I honestly don't think that our move would have happened without their input, negotiation and organisation. An amazing team and Margaret in particular was an absolute rock for us. Thank you.PositiveResponsiveness, Quality, Professionalism
Hello Mr Stafford, Thank you for taking the time to leave us the feedback, It’s great to hear that the hard work the team put in has assisted you in the move. We hope you are happy in your new home & if you need anything in future, please do not hesitate to contact us! Take care & all the best!
5/5
GoogleEven though we didn't purchase a property with this agent we found Brittany to be extremely helpful and compassionate during what has been a stressful few months trying to find a property, fantastic communication and some lovely properties. Would suggest her to anyone
Hi Karl, Thank you , for taking the time to leave us a wonderful review , we will ensure your comments are passed on to Brittany, If you ever need anything in the future please do not hesitate to get in touch. Kind Regards Stephenson Browne
5/5
GoogleI rate Stephenson Browne the best agency in the area. Their staff are professional, informed and client focussed. After nearly 20 years of using their services to buy,sell and rent properties I recommend them without hesitation. Terry Steele, Property Company Director.
Hello Terry, Once again, thank you for your kind words and feedback. As always, a pleasure doing business with you!
5/5
GoogleEveryone in the Alsager branch is really helpful, especially thanks to Margret who always response fast and give us update proactively. Even she is on leave, someone will follow up and I can feel the teamwork as they all know about the status of the property.
Good Afternoon Trevor, Thank you for taking the time to leave us such a lovely review! we are pleased to hear that you are happy with our service and shall ensure that your feedback is passed on to Margret and the rest of the team
5/5
GoogleEveryone we encountered has been really friendly and helpful at each stage of the process. Margret was a great support throughout our purchase and we would highly recommend the team at Stephenson Browne Alsager.PositiveResponsiveness, Professionalism
Hello Mrs Eaton, Thank you for your kind words following your recent purchased with us, Margret does a fantastic job & we hope you are happy in your new home! Many thanks, Matt, Margret, Tracy, Natasha, Brittany & Emma! Team SB Alsager
1/5
GoogleDo not rent through this company. They are very poor at addressing issues with a property. I reported damp on many occasions which was not resolved. Add to this no support at all during checkout, very slow to respond to emails regarding ending the tenancy and then attempting to use use my deposit to pay for repairs to a poorly maintained house. Basically they're happy to take your money but provide shoddy service and use unethical practices to avoid returning deposits. I'll never use them again.
We are sorry that your experience has not been met with our expected levels of service. Complaints like these are few and far between and we are aware that the office is investigating the issues you report. The deposit process is statutory and can delay the return of the deposit when there are queries with the end tenancy. We shall contact you directly when we have thoroughly looked into the issues and the deposit repayment will be processed as timely as possible.
5/5
GoogleI can highly recommend Stephenson Browne to sell a property. Matt was quick to make the initial visit, discuss the market and list the property at an achievable price with very professional particulars. Communication with the office was professional throughout and quick responses to any enquiries either by telephone or email. Viewings were conducted without issues during Covid restrictions and a sale secured within one month. I would have no hesitation in recommending or dealing with Stephenson Browne again in the future.
5/5
GoogleThank you team! I cannot praise the team highly enough for everything they have done for us whilst purchasing our property. From the very beginning to the very end the customer service we have received has been outstanding and industry leading. The star of the show for us has been Margret, Margret we can’t thank you enough for everything you have done for us. Shout out to Matt too, he’s a star! Thanks team, you are the best around!
4/5
GoogleWe choose the Alsager branch to complete our sale of our property. We found at the start the sales team to be very accommodating and knowledgable when giving us advice and support. During the viewings we felt slightly less supported doing all viewings ourselves and communication during offer was not always the best. However, Margaret in the after sales team is amazing, providing weekly updates and always making us feel supported. We always felt Margaret had our best interests and would always be in the ball if there was ever a problem.
Good morning Richard, Thank you for taking the time to leave honest feedback, We always strive to provide a first class service we are known for locally, however any thoughts on how we can improve is greatly appreciated. I understand when the original offer fell through on a Friday, our weekend diary was already fully booked, we have since employed another member of staff to accommodate more viewings for the weekend to ensure this does not happen. Thank you for your business & kind words about Margret, we wish you & Gemma all the best in your new home!
5/5
GoogleVery professional and efficient with clear communications and always kept us up to date with proceedings. They also took into account our requests, suggestions and requirements as far as possible, rather than dictating everything with a "We know best" attitude so common with other agents. Everything you would want from an estate agent, and they sold our property, which is the most important point. We tried several agencies and Stephenson Browne were by far the best in every respect.PositiveResponsiveness, Quality, Professionalism, Value
Hi Gary, Thank you so much for your kind words, it means a great deal as it can be so common that people think that all agents are the same! Thanks for the business & all the best for the future!
5/5
GoogleI was looking to invest in a buy-to-let and completely new to the Stoke area, being drawn to it because of very good yields. I needed help with which areas to concentrate on. I left a message asking for support and Sarah Radford called me back. I have since spoken with several Stoke lettings agents and she is by far the best. I can email or speak to her knowing she will review a property for me very quickly with a rental estimate, pros and cons and even a local history all of which I really appreciate. She emails back rapidly despite me never having paid anything to her company. If I am successful in a recent offer I want Sarah to manage my property and she has already been up front as to costs and fees. I am passionate about property and she is one of the best lettings agents I have dealt with. Thank you.PositiveResponsiveness, Quality, Professionalism
Thank you Chris for your kind comments. Sarah and her team would definitely offer you an excellent level of service with supporting you and your property. Kind regards
5/5
GoogleWe have always found Stephenson and Brown very helpful and are now in our 6th year of renting through this agent. From the initial house viewing through to move in date we were always kept up to date with information. House inspections have always been easy to arrange and when visiting the staff have always been professional and polite. We are always kept up to date with new emergency procedures and when it is time for any gas safety checks etc too. Thank you for the continued brilliant service!
Hi Abbi, Thank you for your kind words and lovely review, we are thrilled that you are happy with our service should you ever need us you know where we are. Kind Regards Stephenson Browne
5/5
TrustpilotGreat company bought my first house…
Great company bought my first house from them. They did constant chasing threw the process to find out were the sale was. Jack and Denes were very helpful
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
‘we’re disappointed to hear you are unhappy with our service. We have checked both sales and lettings datatbases in Newcastle and have no history of communication with you. If you could email the branch newcastle@stephensonbrowne.co.uk, we are keen to look into your dissatisfaction and see how this can be improved upon.’
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Alsager has the most, with 264 reviews rated 4.4 out of 5, followed by Newcastle Under Lyme with 259.
The five Stephenson Browne offices, by town:
Yes. At the ESTAS 2026 awards the group won Silver for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in West Midlands, and its branches won 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode awards. The group and its branches have also won 9 other industry awards since 2022.
