5/5
Rating only, no written review.
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574 reviews across 5 offices and 3 platforms
Stephenson Browne has five offices, in Alsager, Newcastle Under Lyme, Congleton (two offices) and CREWE. Together they have 574 reviews on three platforms, rated 4.6 out of 5 overall.
518
Reviews on Google
All 5 offices
25
Reviews on Facebook
All 5 offices
31
Reviews on Trustpilot
Business-wide
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Stephenson Browne's five offices, most reviewed first. Each has its own page.
Stephenson Browne is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode across five branches.
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
5/5
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Hi Fernanda , Thank you for taking the time to leave us a review and that you were happy with our service , should you need anything in the future please do not hesitate to get in touch. Kind Regards Stephenson Browne
1/5
Rating only, no written review.
We are sorry to receive a 1 Star review from yourself , we always strive for a high level of service here at Stephenson Browne , if you could get in touch with us with additional information in regards to this rating so that we are able to look into the matter please email oliver@stephensonbrowne.co.uk Kind Regards Stephenson Browne
4/5
Excellent opticians highly recommend
5/5
Best estate agent around the area. Top professionalism.
Hello Monica, thank you for your positive review, we always aim to deliver exceptional customer service! If you ever need anything else from us, you know where we are.
5/5
Very professional, helpful, understood our needs and sold the property quickly. Definetly recommend to everyone.PositiveResponsiveness, Quality, Professionalism
Thank you very much for your kind review Mr Hussain and for choosing Stephenson Browne as your agent.
5/5
No problems with their services. We didn't purchase the house we were interested in but staff were very helpful and professional.
5/5
The sale hit a few obstacles as in buyers dropping out but everyone worked very hard to sort it all out. They were at the end of the phone at any time that I needed them. Very professional and reliable service. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
5/5
I chose S&B as I thought they looked professional and efficient - and I wasn't wrong. Despite the challenges of Covid and Lockdown every single member of the team who worked with me provided the same excellent standard of support and service to me Simply put I would use again without hesitation and heartily recommendPositiveProfessionalism
Thanks for your lovely review Steve and thank you for using Stephenson Browne.
5/5
first time using Stephenson Brown, would highly recommend and will definitely be using them for further properties when looking for tenants, Quick Responsive and very much on the ball, looking forward to working with them again in the near future. Thanks Louis and Michelle
Thank you so much Scott for your kind words. We look forward to working with you again in the future.
5/5
Super proactive team who always answer calls and definitely helped to get the sale completed much more quickly than I expected. Professional and helpful at all times from initial valuation to completion. Would definitely deal with Stephenson Browne again.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Our main contact has been with Sharon and she has been an absolute star! She has guided us through the whole process of renting our first home together and is always quick to answer emails and phone calls. She has made the whole process smooth and easy. Couldn't be happier with the service we have received!!
Hi Lucy, Thank you for your lovely review we hope that you are happy in your new home. We will ensure that this review gets passed onto Sharon I am sure she will be thrilled to hear how happy with her service you are
5/5
This review is long overdue due. Jade and her team sold my house in September 2021. The team were fantastic, always in touch with updates and very approachable. I feel they got a good price for my house and did a professional job of marketing it. Iβd definitely use them again in the future if ever I was moving.
Hello Priya, thank you for your kind words. Weβre glad that youβd use us again and weβll be more than happy to work with you again too.
5/5
Rating only, no written review.
5/5
Absolutely fantastic service! We enquired about another property initially but that one had unfortunately gone however Ellie recommended a new property straight away and sent me the details that afternoon. Sheβs been the most informative and friendly estate agent I have ever dealt with - we could always contact her via email or phone. I wouldnβt pick any other estate agent in congleton to either sell or buy a property through.
Hi James, Thank you for your review , we are delighted that you are happy with our services and should you need us for anything in the future please do get in touch.
5/5
What a fantastic estate agent!! Canβt fault you guys at all, lovely and friendly and kept us informed with the purchase of our new home. very friendly service and kept us up to date at every stage of the process, and the staff were so lovely when we collected the keys from the office. Thank you so much for everything. We are loving the new house. π‘β€οΈ
Thank you so much Dan π and so pleased youβve settled into your new home π₯³ weβre here if you ever need us π
1/5
Well we're do we start........
Well we're do we start........ We are property developers in cheshire we had dealings with this company .infact there crewe Manager a Megan Carlin . We have made serval offers on properties Of full asking price or about . Most recent a bungalow. We struggled to develop a professional & professional working relationships with the manger as She displays prejudices that interfere with maintaining a positive work environment For all. As she favoured an associate of hers .. builder freind .. she referred as ... We don't work with companyβs with this sort of code of conduct and/there code of ethics . So not to be trusted . She also struggles to accept constructive criticism . The under handed manner she conducted her self .
5/5
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4/5
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4/5
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5/5
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5/5
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3/5
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5/5
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A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Alsager has the most, with 264 reviews rated 4.4 out of 5, followed by Newcastle Under Lyme with 259.
The five Stephenson Browne offices, by town:
Yes. At the ESTAS 2026 awards the group won Silver for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in West Midlands, and its branches won 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode awards.
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