Trusted Agent profile

Stephenson Browne estate agents in Alsager, Newcastle Under Lyme, Congleton and 1 more

4.6

β˜…β˜…β˜…β˜…β˜… Excellent

574 reviews across 5 offices and 3 platforms

Stephenson Browne has five offices, in Alsager, Newcastle Under Lyme, Congleton (two offices) and CREWE. Together they have 574 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.8 / 5

518

Reviews on Google

All 5 offices

Facebook logo

5.0 / 5

25

Reviews on Facebook

All 5 offices

Trustpilot logo

31

Reviews on Trustpilot

Business-wide

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Our offices

Stephenson Browne's five offices, most reviewed first. Each has its own page.

Awards

ESTAS

Industry awards

Stephenson Browne is among the ESTAS 2026 winners.

  • SilverESTAS 2026: Best Local Group (2-5 Offices) in the UK, Lettings
  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, West Midlands

ESTAS 2026: 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode across five branches.

  • BronzeESTAS 2026: Lettings (Tenants), West Midlands (Shrops, Staffs)Alsager
  • Best in PostcodeESTAS Best in Postcode 2026: ST7, Sales & Lettings (Landlords & Tenants)Alsager
  • GoldESTAS 2026: Lettings (Tenants), West Midlands (Shrops, Staffs)Newcastle Under Lyme
  • BronzeESTAS 2026: Lettings (Landlords), West Midlands (Shrops, Staffs)Newcastle Under Lyme
  • Best in CountyESTAS 2026: Staffordshire, Lettings (Landlords & Tenants)Newcastle Under Lyme
  • Best in PostcodeESTAS Best in Postcode 2026: ST5, Sales & Lettings (Landlords & Tenants)Newcastle Under Lyme
  • Best in PostcodeESTAS Best in Postcode 2026: CW12, Sales & Lettings (Landlords)Congleton
  • Best in PostcodeESTAS Best in Postcode 2026: CW12, Sales & Lettings (Landlords)Congleton (21 High Street)
  • SilverESTAS 2026: Lettings (Tenants), North West (South)CREWE
  • BronzeESTAS 2026: Lettings (Landlords), North West (South)CREWE
  • Best in CountyESTAS 2026: Cheshire, Lettings (Landlords & Tenants)CREWE
  • Best in PostcodeESTAS Best in Postcode 2026: CW2, Sales & Lettings (Landlords & Tenants)CREWE

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

Latest reviews from every Stephenson Browne office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Rating only, no written review.

Fernanda Β· 22 June 2022 Β· Stephenson Browne Newcastle Under Lyme

Agent replied Β· 21 June 2024

Hi Fernanda , Thank you for taking the time to leave us a review and that you were happy with our service , should you need anything in the future please do not hesitate to get in touch. Kind Regards Stephenson Browne

1/5

Google

Rating only, no written review.

Bogdan Β· 22 June 2022 Β· Stephenson Browne Newcastle Under Lyme

Agent replied Β· 21 June 2024

We are sorry to receive a 1 Star review from yourself , we always strive for a high level of service here at Stephenson Browne , if you could get in touch with us with additional information in regards to this rating so that we are able to look into the matter please email oliver@stephensonbrowne.co.uk Kind Regards Stephenson Browne

5/5

Google

Best estate agent around the area. Top professionalism.

MONICA Β· 22 June 2022 Β· Stephenson Browne Newcastle Under Lyme

Agent replied Β· 21 June 2024

Hello Monica, thank you for your positive review, we always aim to deliver exceptional customer service! If you ever need anything else from us, you know where we are.

5/5

Google

Very professional, helpful, understood our needs and sold the property quickly. Definetly recommend to everyone.PositiveResponsiveness, Quality, Professionalism

Ibrahim Β· 22 June 2022 Β· Stephenson Browne Newcastle Under Lyme

Agent replied Β· 21 June 2024

Thank you very much for your kind review Mr Hussain and for choosing Stephenson Browne as your agent.

5/5

Google

No problems with their services. We didn't purchase the house we were interested in but staff were very helpful and professional.

Mick Β· 22 June 2022 Β· Stephenson Browne Newcastle Under Lyme

5/5

Google

The sale hit a few obstacles as in buyers dropping out but everyone worked very hard to sort it all out. They were at the end of the phone at any time that I needed them. Very professional and reliable service. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Margaret Β· 22 June 2022 Β· Stephenson Browne Newcastle Under Lyme

5/5

Google

I chose S&B as I thought they looked professional and efficient - and I wasn't wrong. Despite the challenges of Covid and Lockdown every single member of the team who worked with me provided the same excellent standard of support and service to me Simply put I would use again without hesitation and heartily recommendPositiveProfessionalism

Steve Β· 22 June 2022 Β· Stephenson Browne Newcastle Under Lyme

Agent replied Β· 21 June 2024

Thanks for your lovely review Steve and thank you for using Stephenson Browne.

5/5

Google

first time using Stephenson Brown, would highly recommend and will definitely be using them for further properties when looking for tenants, Quick Responsive and very much on the ball, looking forward to working with them again in the near future. Thanks Louis and Michelle

Scott Β· 22 June 2022 Β· Stephenson Browne Newcastle Under Lyme

Agent replied Β· 21 June 2024

Thank you so much Scott for your kind words. We look forward to working with you again in the future.

5/5

Google

Super proactive team who always answer calls and definitely helped to get the sale completed much more quickly than I expected. Professional and helpful at all times from initial valuation to completion. Would definitely deal with Stephenson Browne again.PositiveResponsiveness, Quality, Professionalism, Value

Ryan Β· 22 June 2022 Β· Stephenson Browne Newcastle Under Lyme

5/5

Google

Our main contact has been with Sharon and she has been an absolute star! She has guided us through the whole process of renting our first home together and is always quick to answer emails and phone calls. She has made the whole process smooth and easy. Couldn't be happier with the service we have received!!

Lucy Β· 22 June 2022 Β· Stephenson Browne Newcastle Under Lyme

Agent replied Β· 21 June 2024

Hi Lucy, Thank you for your lovely review we hope that you are happy in your new home. We will ensure that this review gets passed onto Sharon I am sure she will be thrilled to hear how happy with her service you are

5/5

Google

This review is long overdue due. Jade and her team sold my house in September 2021. The team were fantastic, always in touch with updates and very approachable. I feel they got a good price for my house and did a professional job of marketing it. I’d definitely use them again in the future if ever I was moving.

Priya Β· 22 June 2022 Β· Stephenson Browne Newcastle Under Lyme

Agent replied Β· 21 June 2024

Hello Priya, thank you for your kind words. We’re glad that you’d use us again and we’ll be more than happy to work with you again too.

5/5

Google

Absolutely fantastic service! We enquired about another property initially but that one had unfortunately gone however Ellie recommended a new property straight away and sent me the details that afternoon. She’s been the most informative and friendly estate agent I have ever dealt with - we could always contact her via email or phone. I wouldn’t pick any other estate agent in congleton to either sell or buy a property through.

James Β· 15 June 2022 Β· Stephenson Browne Congleton (21 High Street)

Agent replied Β· 14 June 2024

Hi James, Thank you for your review , we are delighted that you are happy with our services and should you need us for anything in the future please do get in touch.

5/5

Facebook

What a fantastic estate agent!! Can’t fault you guys at all, lovely and friendly and kept us informed with the purchase of our new home. very friendly service and kept us up to date at every stage of the process, and the staff were so lovely when we collected the keys from the office. Thank you so much for everything. We are loving the new house. 🏑❀️

Dan Β· 26 May 2022 Β· Stephenson Browne Congleton

Agent replied Β· 25 July 2025

Thank you so much Dan 😁 and so pleased you’ve settled into your new home πŸ₯³ we’re here if you ever need us 🏠

1/5

Trustpilot

Well we're do we start........

Well we're do we start........ We are property developers in cheshire we had dealings with this company .infact there crewe Manager a Megan Carlin . We have made serval offers on properties Of full asking price or about . Most recent a bungalow. We struggled to develop a professional & professional working relationships with the manger as She displays prejudices that interfere with maintaining a positive work environment For all. As she favoured an associate of hers .. builder freind .. she referred as ... We don't work with company’s with this sort of code of conduct and/there code of ethics . So not to be trusted . She also struggles to accept constructive criticism . The under handed manner she conducted her self .

R Β· 9 April 2022 Β· Stephenson Browne Crewe Ltd Crewe Lettings

5/5

Google

Rating only, no written review.

Paul Β· 26 August 2021 Β· Stephenson Browne Alsager

4/5

Google

Rating only, no written review.

Heather Β· 26 August 2021 Β· Stephenson Browne Alsager

4/5

Google

Rating only, no written review.

Evan Β· 26 August 2021 Β· Stephenson Browne Alsager

5/5

Google

Rating only, no written review.

Jeanette Β· 26 August 2021 Β· Stephenson Browne Alsager

5/5

Google

Rating only, no written review.

Karen Β· 26 August 2021 Β· Stephenson Browne Alsager

3/5

Google

Rating only, no written review.

Helen Β· 26 August 2021 Β· Stephenson Browne Alsager

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Stephenson Browne

Which Stephenson Browne office has the most reviews?

Alsager has the most, with 264 reviews rated 4.4 out of 5, followed by Newcastle Under Lyme with 259.

Where are the Stephenson Browne offices?

The five Stephenson Browne offices, by town:

Has Stephenson Browne won any awards?

Yes. At the ESTAS 2026 awards the group won Silver for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in West Midlands, and its branches won 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode awards.

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